Foreclosure Victims’ Blog — Foreclosure Law

April 22, 2011

BLACK: There Was “Massive Illegality” In Mortgage Lending

Filed under: Uncategorized — fvbadmin @ 10:54 am

WaMu, and others motivated by greed, financial crisis probe concludes

Filed under: Uncategorized — fvbadmin @ 10:39 am

WaMu, other banks motivated by greed, financial crisis probe concludes

Ted S. Warren/The Associated Press

Sen. Levin calls Goldman Sachs tactics “disgraceful”

By David Heath 10:41 pm, April 13, 2011

WaMu bank executives aware of rampant fraud

By David Heath April 12, 2010

One of the central unanswered questions of the financial crisis is whether bank executives knew fraud was rampant within their mortgage loans.

A new U.S. Senate investigation offers yet more evidence that the financial crisis was an inside job.

A 639-page report and a two-year investigation by the Senate Permanent Committee on Investigations offers example after example of bankers and others deliberately packaging and selling lousy mortgage loans. Sen. Carl Levin, the Michigan Democrat who oversaw the bipartisan inquiry, says they sold the loans to anyone, motivated by sheer greed.

In one 2007 case, executives at Washington Mutual Bank were urgently trying to sell risky loans likely to go delinquent to get them off its own books and pass the expected losses on to investors, the committee report concludes.

“The performance of newly minted option arm loans is causing us problems,” wrote WaMu loan risk officer Cheryl Feltgen to the head of bank’s mortgage loan division, David Schneider, in February 2007. “We should address selling [in the first quarter] as soon as we can before we lose the oppty.”

The Senate panel investigators found that WaMu pooled 1,900 loans worth more than $1 billion in a security in March 2007. Within 9 months, the ratings on the loans were downgraded and by February 2010, more than half the loans were delinquent.

Washington Mutual became the largest bank in U.S. history to fail. Last month, the Federal Deposit Insurance Corp. filed a civil lawsuit accusing former top WaMu executives of gross negligence, and seeking some $900 million from the executives and their wives.

The Senate committee used WaMu as one of several case studies in its investigation.

Goldman Sachs was ’sticking it to its customers’

Levin was especially critical of Goldman Sachs, which he described as the only bank to rake in huge profits during the recession. Part of its success, Levin said, was due to a radical change in its investments once it determined the subprime mortgage market looked weak.

In just two months in 2007, Goldman Sachs went from investing $2 billion in subprime assets to reversing itself and making a huge bet against that market. By Feb. 21, 2007, Goldman Sachs had risked $10 billion on a bet that the subprime market was going to deteriorate, the panel said. Yet at the same time it was still selling subprime assets to its customers.

“The tactics that they used I thought were disgraceful,” Levin said, adding that Goldman Sachs was “sticking it to its own customers.”

Goldman Sachs has objected to the characterization that it was shorting the subprime market. But the committee report says flatly that this defense is not credible.

Levin accused Goldman Sachs of misleading both its clients and Congress, and said he will forward information uncovered in the committee investigation to the Justice Department and the Securities and Exchange Commission.

Asked why there had been no criminal charges brought against those responsible for the financial crisis, Levin told reporters, “My only answer is that there is still time. Hope springs eternal.”

Republican Sen. Tom Coburn of Oklahoma agreed with the investigation’s findings, saying, “It shows without a doubt a lack of ethics in some of our financial institutions.” Coburn said greed, conflicts of interest and lack of transparency helped cause the financial crisis.

Last year, Goldman Sachs agreed to pay $550 million to settle the SEC’s civil charges that the company lied to investors about a subprime mortgage product known as Abacus 2007-AC1 as the housing market began to collapse. Goldman neither admitted or denied the charges as part of the settlement.

Among the highlights of the Senate committee’s investigation:

  • In 2007, Goldman Sachs sold mortgage-backed securities and collateralized debt obligations to clients without telling them that it was betting against those same securities.
  • In one case, Goldman Sachs made a $1.7 billion gain at the expense of its clients by shorting a security known as Hudson without telling the clients.
  • In the months before a massive credit rating downgrade of securities, there were several internal emails circulated by Standard & Poors employees warning that the housing market could collapse.
  • In February 2007, an S&P email warned that a massive downgrade of mortgage-backed securities was likely. “My group is under serious pressure to respond to the burgeoning poor performance of sub-prime deals,” one employee wrote. Yet, S&P continue to rate subprime assets with its highest rating until July 10, when a massive downgrade helped trigger the financial crisis.

The lengthy, new report is the latest effort to summarize the roots of the financial crisis that rocked U.S. financial markets in 2007-09.

The Financial Crisis Inquiry Commission, created by Congress, interviewed hundreds of witnesses before issuing its 633-page findings in January 2011. It blamed former Fed Chairman Alan Greenspan, risky borrowing by big banks, inaction by the SEC, and a systemic breakdown in bankers’ ethics for much of the crisis, but the report’s conclusions were undercut by dissension between Republican and Democratic members of the panel.

Another entity, the Congressional Oversight Panel, was created to publish monthly reviews of the state of the financial markets and the Treasury Department’s management of the $700 billion Troubled Asset Relief Program bailout program. The panel disbanded after issuing its final report last month.

And a court-appointed examiner in the bankruptcy of Lehman Brothers Holdings Inc., issued a 2,200-page report in March 2010 detailing how the investment bank used accounting tricks to hide bad investments before its collapse.

February 12, 2011

WAMU not really the lender on notes between 2005 and 2008

Filed under: Uncategorized — fvbadmin @ 3:02 pm

WAMU Investment Securities Trusts Purchased the Note, Not a Loan 2005-2008

According to WAMU FRAUD.COM

Asset-Backed Security Trusts purchased Notes are not Loans entitled to Trust Deeds

Most “loans” made by Washington Mutual in the past 5 years were actually purchases of Notes by Special Purpose Vehicles created by Lehman Brothers. These Special Purpose Vehicles were Securitization Trusts prefunded by investors for the purpose of purchasing Notes to enable the Trust to be an Asset Backed Security.
The “Lender” named in the Note and Deed of Trust or Mortgage (e.g. WAMU) did not fund the transaction, and therefore was not really the “Lender.” They acted only as a “Nominal Lender” only named in the Note to facilitate the creation of a Deed of Trust or Mortgage to secure the Note as a Loan, when it was not a Loan, but was rather an Investment Security.
Frank J. Fabozzi and Vinod Kothari, in their book, Introduction to Securitization, state on page 5:   “The asset securitization process transforms a pool of assets into one or more securities that are referred to as asset-backed securities.”
Securitization is one type of structured finance, and in the case of WaMu as a “Nomimal Lender” applies to the inclusion of most “Notes” into Asset-backed Securities. No loans were funded by the “Nominal Lender”, in this case WAMU. It can be alleged in court that the “Nominal Lender” was paid in full, plus received a commission.

The Deed of Trust or Mortgage cannot secure an Investment Security. Thus the Homeowner was tricked into thinking he was a Borrower in a Loan, when he was instead a Seller of a Note to an Investment Trust.

The Investment Trust had no right to a Deed of Trust or Mortgage to a purchased Note that was not a Loan. The “nominal Lender” should not be able to foreclose on an asset in an Investment Security with an invalid Deed of Trust or Mortgage, fraudulently procured under the guise of a “Loan”, when it was not a Loan, but rather the “Purchase of a Note” into an Asset-Backed Investment Security, with the “nominal Lender” paid in full, plus a commission for something it did not fund.

Can a “nominal Lender” that did not fund the transaction, but rather fraudulently allowed its name to be put on a Note and Deed of Trust or Mortgage to trick a Homeowner into signing a Deed of Trust or Mortgage to secure an Investment Security, assign a Beneficial Right it never had to another Beneficiary?

WAMU almost never assigns the Deed of Trust or Mortgage.  WAMU forecloses directly or through JPMorgan Chase, its alleged new owner.
WAMU is the Servicer. Trust wording also calls it the Originator however the Trust purchased the Notes directly.  WAMU did not fund the loan.
The Trust was fully formed before the purchase.  It wired the funds into escrow. The originator almost never funds directly to sell it.
Fraud  may be alleged in that the Borrower was tricked into believing it was a loan to procure a Deed of Trust or Mortgage, and the true nature of Transaction was not disclosed.

Fraud may also be alleged (after research) that the Pool Insurance paid off the Investors after multiple Defaults and Foreclosures. If they were paid, why can they foreclose on the homeowner?

Further, fraud may be alleged in that the Deed of Trust (UCC 9) is invalid for an Investment Security (UCC 8) (you cannot have both).  A foreclosure is improper, and should be voidable.

List of Foreclosure Law Firms Linked to Robo-Signing

Filed under: Uncategorized — fvbadmin @ 2:57 pm

If your foreclosure involves a law firm whose name is on the list below,  then there is a good chance that many fraudulent practices were employed. Thanks to the NATIONAL WAMU HOMEOWNERS SUPPORT GROUP for the tireless efforts to help foreclosure victims prevent the big banks from stealing their homes.

The attorneys on the list that follows were doing business with now-notorious fraudulent, robo-signing affidavit mill Lender Processing Services (f/k/a as Fidelity National Foreclosure Solutions and several other names) out of Mendota Heights, MN and Jacksonville, FL, during the fall of ‘06 and fall of ‘07.

It is reasonable to imagine that, if the WAMU attorneys were using a firm that celebrated its robo-signing procedures and practices to the extent that they actually published an article detailing the process, there is a good chance that many of their foreclosure filings are rife with fraud.  Not only is it reasonable to imagine fraud, it’s also reasonable to believe that the attorneys involved knew exactly what they were doing.

So, cast your eyes over this list.  If the firm representing WAMU/Chase in your foreclosure case is on it, then start to dig.  Google the attorneys and all the names on all the affidavits and other documents and see if these people are on any known robo-signing lists or have been fined and sanctioned by any courts for various frauds.   Dory Goebel, the robo-signer in my case, is in trouble for affidavit fraud all over the country!

If you are in Florida and the opposing firm was/is Shapiro & Fishman, I have a personal interest in that firm and I’d like to ask you to contact me.

Everyone in each state needs to get together & compare notes about the attorneys in their cases.  Everyone needs to compare notes, compare signatures, and compare litigation, because so much of what was filed against us is simply boilerplate.  You folks in Georgia, know that McCalla, Raymer is part of the Long v. WAMU/Chase class action lawsuit filed late last year in Fulton County Superior Court.  (I mention that because you’ve got your conference call tomorrow.)

If there’s fraud in your case, let me encourage everyone to file a complaint against the attorney involved with your state Bar.  The Florida Bar has opined that attorneys have an AFFIRMATIVE OBLIGATION to tell the court about any fraud on the court, whether pre- or post-judgment.  This is tremendously interesting, because it looks like many attorneys were in cahoots (a legal term) with the robo-signers.  Lord knows where this well lead! (Or where it will end!)

Let me encourage all members to organize a statewide conference call to discuss this and other matters.

Finally, this list arises from just three of the dozens of issues of LPS’s newsletter, the Summit.  Obviously, it would be helpful for us to find more issues, because this isn’t all the foreclosure mills, not by a long shot.  All these law firms got copies of each issue, month after month, year after year, as did new subscribers to LPS’s services and firms that they were targeting as potential customers.  The smart people have already burned what they have, but who said we were up against people who were particularly smart?  Let’s find more copies!!

I have already furnished copies to state AGs in FL and MN; I’d like to ask all the state leaders to get in touch with me, let me give you the three copies I have, and then you furnish them to your state AGs, so as to assist in their investigations.  You should read the part about the kickbacks… !!!

Go get ‘em.  The tide is turning.

Liz in Sarasota

FORECLOSURE MILLS, STATE-BY-STATE.

If your bank is represented by any of the following attorneys, or by a firm using the services of Lender Processing Services, Fidelity National Foreclosure Solutions, DocX, there is an excellent chance you have fraudulent affidavits.  LPS (formerly FNFS and affiliated w/ DocX) is a notorious foreclosure affidavit mill out of Mendota Heights, MN and Jacksonville, FL.  Tell your attorney to find back issues of their newsletter, The Summit, for a play-by-play description of robo-signing.  Tell your attorney to find Max Gardner’s Top 200 Signs you have a false document. This is just a list of the firms who got awards or special recognition in the three back issues (Sept. ’06, Oct. and Dec. ’07)  of the Summit I’ve been able to find; not a comprehensive list by any stretch, because not all firms got an award, and I only have three issues of the thirty or forty that were published.

No state:

Homecomings Foreclosure (GMAC?)

AK

Alaska Trustee, LLC

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

Regional Trustee Services

AL

SIROTE & PERMUTT, P.C.

AL, MS Dumas and McPhail, L.L.C.

Shapiro & Pickett, LLP

Scott J. Humphrey

Albertelli Law

AR

Mickel Law Firm, PA * major award Oct’ 07

Robert S. Coleman, Jr., P.A.

Wilson & Associates, PLLC (article Oct. ’07)

Dyke, Henry, Goldsholl

Baxter and Schwartz PC

AZ

Malcolm & Cisneros

Tiffany & Bosco

Statewide Foreclosure Services

Folks & O’Connor, PLLC

AZ/NV/OR/UT/WA Law Offices of Les Zieve

CA

Old Republic Default Management Services

Solomon Grindle Silverman & Spinella

Malcolm & Cisneros

Curtis Law Group

Housekey

Quality Loan Service Corp

OPTION ONE (I think CA, see 12/07)

Fremont Investment and Loan Management

Aztec Foreclosure Corp

Old Republic Default Management Services

CO

Aronowitz & Ford, LLP

Robert J. Hopp & Associates, LLC

Edwards & Taylor, LLC

Frascona, Joiner, Goodman and Greenstein

Janeway Law Firm, PC

Moss Codilis

Castle, Meinhold & Stawiarski

Hellerstine & Shore

CT

Reiner, Reiner & Bendett (photos 12/07)

HUNT LIEBERT (now … Jacobson) * photos Oct. ‘06

CT/DC/MD/VA  McCabe, Weisberg and Conway

Law Office of Martha Croog

DC

Rosenberg & Associates, LLC

MD/DC/VA Bierman, Geesing & Ward, LLC

CT/DC/ McCabe, Weisberg and Conway

MD/VA

DC/VA Curran & O’Sullivan, PC

DE

Draper & Goldberg

Whittington & Aulgur

Young Conaway Stargatt & Taylor

FL

HOLLAND & KNIGHT

Jonathan Kilne, PA

FL/PA Joseph H Ganguzza & Associates

David J. Stern, PA

Marshall C. Watson

Gary I. Gassel, PA

Law Offices of Daniel C. Consuegra

Ben Ezra Law Firm

Phillips, Flynn, Dareneau

Shapiro & Fishman

Smith, Hiatt & Diaz

Albertelli & Halsema

Enrico Gonzales

Popkin & Rosaler

GA:

Morris, Schneider & Prior

Ellis, Painter, Ratterree & Adams

McCalla, Raymer, Padrick, Cobb, Nichols & Clark

Shapiro & Swertfeger (photos Oct. ’06)

McCurdy & Candler, L.L.C.

Stites & Harbison

Richard B. Maner

Stephen J. Knezo

Albertelli & Halsema, PL

Flanagan & Ireland

Moore & Associates

Shuping, Morse & Ross

MORRIS, SCHNEIDER, PRIOR, JOHNSON & FREEDMAN, LLC (wrote article 12/07)

HI

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

Pite, Duncan & Melmet

IA

Belin, Harris, Lamson & McCormic

Dunakey & Klatt

Petosa, Petosa & Boecker

ID

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

McCarthy & Holthus

Regional Trustee Services

Alliance Default Services

IL

Kluever and Platt

Dutton & Dutton

Jaros, Tittle & O’Toole

IL/MI/OH/PA Weltman, Weinberg and Reis

Codilis & Associates * major award ‘07

Wirbicki Law Group

Heavner, Scott, Beyers & Mihlar

Kluever and Platt

Fisher & Shapiro

Freedman, Anselmo, Lindberg & Rappe

“I received yesterday the letter and check regarding the Bankruptcy Incentive Award.

I am very proud of the work that my staff has done to get to this point. We are

striving to be in the top 10 nationwide. I fully understand that you do not need to

give out the incentive awards. I am very appreciated of this and in my way have

tried to use your incentive to create an incentive for my staff. We are going to use

the check to create a “lunch” fund to buy bagels, pizza and other foods.”

- Steven C. Lindberg, FREEDMAN, ANSELMO, LINDBERG & RAPPE  October ‘06

IN

Bleecker Brodey and Andrews

KY/IN/OH Reisenfeld & Associates

Nelson & Frankenberger

Feiwell & Hannoy

Foutty & Foutty

Doyle and Friedmeyer

KS

Kozeny & McCubbin

Martin, Leigh, Laws & Fritzlen

Shapiro & Mock

Shapiro & Reid

South & Associates

Gallas & Schultz

KY

KY/IN Reisenfeld & Associates

Manley Deas Kochalski, LLC

Reynolds & Thompson, LLP

Nielson & Sherry

Lerner, Sampson & Rothfuss

Clunk, Paisley and Assoc., PSC

Mapother & Mapother

LA

The Boles Law Firm

Foreclosure Law Firm, LLC

Shapiro & Mentz

Dean Morris

MA

Korde & Associates

Ablitt & Charlton

DOONAN, GRAVES & LONGORIA

MA/NH/RI Orlans Moran PLLC

MD
The Fisher Law Group, PLLC

CT/DC/MD/VA McCabe, Weisberg and Conway

MD/DC/VA Bierman, Geesing & Ward, LLC

Friedman & MacFadyen, PA

Cohn, Goldberg & Deutsch

Shapiro & Burson

Rosenberg and Associates

ME

Shapiro & Morley, LLP

MI

Potestivo & Associates

Trott & Trott (also listed as MN)

IL/MI/OH/PA Weltman, Weinberg and Reis

Orlans Associates

Fabrizio & Brook

Peter, Schneiderman & Associates

MN

TROTT AND TROTT, P.C.

Usset & Weingarden, PLLP

Shapiro, Nordmeyer & Zielke, LLP. (wrote article December ’07)

Elizabeth Mason, PC

Murnane Brandt

MO

Codilis, Stawiarski & Moody

Martin, Leigh, Laws & Fritzlen

Kozeny & McCubbin

Millsap & Singer

Sandberg, Phoenix and Von Gontart

South & Associates

MS

Adams & Edens PA

Shapiro & Massey

Dyke, Henry, Goldsholl

AL, MS Dumas and McPhail, L.L.C.

Morris and Associates (a/k/a Morris Law Firm)

Morris, Schneider & Prior, LLC

MT

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

Just Law Office

Mackoff, Kellogg, Kirby & Klos

NC

Shapiro & Ingle

Morris, Schneider & Prior, LLC

Brock & Scott

Nodell, Glass & Haskell

Roberson, Haworth & Reese

Erwin, Simpson & Stroud

NE

Kozeny & McCubbin

Eric H. Linquist

NH

Harmon Law Offices, PC

Korde & Associates

Barron & Stadfeld, PC

Shechtman Halperin Savage, LLP

MA/NH/RI Orlans Moran PLLC

NH/VT Law Offices of Jonathan F. Weidman

NJ

Fein, Such, Kahn & Shepard

Zucker, Goldberg & Ackerman

Koury, Tighe, Lapres, Bisulca & Sommers

PLUESE, BECKER & SALTZMAN

McCabe Weisberg

NJ/PA Stern & Eisenberg, LLP

Parker McCay

NM

Little & Dranttel

NV

Malcolm & Cisneros

Aztec Foreclosure Corp

McCarthy & Holthus

National Default Servicing Corp.

AZ/NV/OR/UT/WA Law Offices of Les Zieve

NY

Jonathan D. Pincus

Shapiro & DiCaro

McCabe Weisberg

Rosicki, Rosicki & Associates

Ziccardi & Rella PC

Edward A/ Wiener, Esq.

Eschen, Frenkel & Weisman

Cohn & Roth

Steven J. Baum (in big trouble)

Berkman Henoch Peterson & Peddy, PC

OH

IL/MI/OH/PA Weltman, Weinberg and Reis

Shapiro & Felty

(Cuyahoga County) Manley Deas & Kochalski

KY/IN/OH Reisenfeld & Associates

LERNER, SAMPSON & ROTHFUSS

LAURITO & LAURITO

Luper, Neidenthal and Logan

Law Offices of John D. Clunk Co., LPA

Keith D. Wiener & Assoc.

Reimer, Lorber & Arnovitz Co.

Carlisle McNellie Law Firm

Gerner & Kearns Co., LPA

OK

BAER, TIMBERLAKE, COULSON & CATES (photos Oct. ’06)

Lamun, Mock, Cunnyngham & Davis

Shapiro & Cejda

Kivell, Rayment and Francis

OR

Shapiro & Sutherland, LLC * got major award in Dec. ‘07

OR/WA Bishop White & Marshal

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

Robinson Tait

Routh Crabtree Olsen

AZ/NV/OR/UT/WA Law Offices of Les Zieve

PA

Shapiro & Kreisman

FL/PA Joseph H Ganguzza & Associates

Goldbeck McCafferty & McKeever

McCabe Weisberg (McCabe, Weisberg, Conway)

Shaffer & Scerni

Udren Law Offices

Zucker, Goldberg, Ackerman

Martha Von Rosenstiel

IL/MI/OH/PA Weltman, Weinberg and Reis

NJ/PA Stern & Eisenberg, LLP

Law Offices of Barbara A. Fein

RI

Nicholas Barrett & Assoc.

MA/NH/RI Orlans Moran PLLC

SC

Finkel Law Firm, LLC

Roger, Townsend, and Thomas (is it “Rogers”?)

Weston Adams Law Firm

McDonald McKenzie

SC, TN Brock & Scott, PLLC

Fleming and Whitt, P.A.(formerly Pearce W. Fleming Law)

Riley Pope & Laney

Bolen Law Firm

SD

Mackoff, Kellogg, Kirby & Klos

TN

Shapiro & Kirsch* wrote article Oct. ’06, photos Oct. ‘06

Apperson, Crump, Duzane & Maxwell PLC

SC, TN Brock & Scott, PLLC

Richard B. Maner, PC

Rodgers, Hill and Kolarich (Price, Rodgers, Hill & Kolarich)

McCurdy & Candler

Wilson & Associates

TX

Winstead Sechrest & Minick P.C.

Hughes Watters Askanase (article 12/07)

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

Robertson & Anschutz, P.C.

Barrett Burke Wilson Castle Daffin & Frappier

Baxter & Schwartz

Brice, Vander Linden & Wernick

Brown & Shapiro

Codilis & Stawiarski

Mann & Stevens * wrote article October ‘06

Kelly Harvey

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

Hughes, Watters & Askanase

UT

SCALLEY READING BATES HANSEN & RASMUSSEN, P.C. (article 12/07)

CMS Legal Services

David B. Boyce

Scalley, Reading, Bates, Hansen & Rasmussen

AZ/NV/OR/UT/WA Law Offices of Les Zieve

VA

Shapiro & Burson

Friedman and MacFadyen

Sykes, Bourdon, Ahern & Levy

Bierman, Geesing & Ward

Samuel I. White P.C.

Specialized, Inc. of Virginia

Rosenberg & Associates, LLC

Glasser and Glasser, P.L.C.

MD/DC/VA Bierman, Geesing & Ward, LLC

CT/DC/ McCabe, Weisberg and Conway

MD/VA

DC/VA Curran & O’Sullivan, PC

VT

Lobe & Fortin

NH/VT Law Offices of Jonathan F. Weidman

Jeffery Kosterich & Associates, PC

WA

Robinson Tait

AK,HI,ID,MT,OR,WA,TX Malcolm Cisneros

AK,HI,ID,MT,OR,WA,TX Trustee Corps.

OR/WA Bishop White & Marshal

Meridian Trust Deed Service

Quality Loan Service Corp.

Routh Crabtree Olsen

Shapiro & Sutherland

AZ/NV/OR/UT/WA Law Offices of Les Zieve

WI

Vollmar and Huismann, S.C.

GRAY & ASSOCIATES

Gray & End (could be Gray & Assoc.)

Blommer Peterman

WV

Law Office of D. Kevin Moffatt

Daniel J. Mancini and Associates

WY

Castle, Meinhold & Stawiarski

Being in Florida and all, things are different.  It was very good to see the Florida Bar publish this piece about attorneys whose clients file fraudulent docs in court.  Attorneys are required to let the court know about fraudulent docs post-judgment.  This is an especially powerful tool to use against the attorneys who aided and abetted this huge, staggering fraud by the banks, and this article can be used as a road map to file a complaint in Florida, and the logic can be used in every state.

Check this out!

http://www.floridabar.org/DIVCOM/JN/jnnews01.nsf/Articles/2E96A4F33C299E0785257822004897E2

Use this list and write in, blog, comment, and complain everywhere.  Call your state’s Attorney General!  If they want copies of The Summit, please get in touch with me and I’ll email them to you.

If lawyers are going to restore any shred of the respect they feel they deserve, they’d sure as heck better start policing their own!  We’ve got an entire profession who is specially, rigorously, and expensively trained in the minutiae of right and wrong, and you’re telling me they didn’t know what was going on?  Baloney.  If you or me filed a fraudulent affidavit in court, what do you think would happen?  Man, they’d put us under the jail.  But when banks come in and their lawyers file phony affidavits by the truck load, does the sheer scale of the fraud make it OK?

Why has no one gone to jail yet?

January 5, 2011

How many Sub-Prime mortgages acuired by Chase from WAMU via FDIC have become permanent loan modifications

Filed under: Uncategorized — Tags: , , , , , — fvbadmin @ 1:34 pm

WHAT PERCENTAGE OF SUB-PRIME MORTGAGES THAT WERE ACQUIRED FROM WAMU HAVE BECOME PERMANENT MODIFIED LOANS. This information is even hidden from JP Morgan Chase employees. Without this vital statistic, Obama is wasting the taxpayers’ money!

Washington Mutual was the LARGEST bank failure in the history of this country.

The value of the bank as estimated before the FDIC stepped in was 321 Billion give or take. What did it sell for to Chase with the FDIC help?
About 1.9 Billion of or about .005 cents on the dollar

The sad and ironic part is today we are trying to figure out how to ‘help’ these homeowners out of foreclosure. These sub-prime borrowers have have always been treated as if in a cast system, castaway into a special category where they are always force to pay more for everything than everyone else because they can afford it the least. These people are forced to pay twice as much on monthly payments for their cars. In some cases they are driving Hyundais and paying more per month that people driving BMWs. They pay staggeringly high interest rates when they get and use credit cards and when they buy a house, they pay so much interest that their humble home monthly payments are on par with homes in luxury neighborhoods.

So just so that we don’t spoil the fun, WAMU’s bk is a great opportunity to screw them once again in big numbers and in a very hurtful way.

I ask this question: If you are going to sell mortgages to another bank for pennies on the dollar, then why not sell them to the homeowners and do it on a sliding scale that brings more profit and keeps hard working families in their homes.

Here is some food for thought:

If instead of allowing a profit-minded self interest company take these homes from families, couldn’t we consider:

1. Creating a legal structure to modify the loans to affordable loans for these homeowners. The modifies interest, no matter how low, would certainly reap more profit that the fee that JP Morgan Chase paid to the FDIC for these mortgages!

2. All taxpayers would save billions because JP Morgan Chase can sell these foreclosed houses at auction and claim an tax write-off for 80% of the difference between what the ORIGINAL PRINCIPAL on the loan was versus the auction sale price. (Even thought JP Morgan Chase paid pennies on the dollar for those mortgages. So WE ARE PAYING THE RICH TO GET RICHER while they steal homes from poor honest homeowner families.

3. The financial entity that can oversee the modified loans for these former sub-prime borrowers could be a self-sufficient non-profit, and at the same time provide much needed jobs in this economy. It would be investing in our country rather than being another parasite such as JP Morgan Chase.

4. EVERYONE NEEDS TO ASK THE FOLLOWING QUESTION UNTIL THE ANSWER BECOMES COMMON KNOWLEDGE:

WHAT PERCENTAGE OF SUB-PRIME MORTGAGES THAT WERE ACQUIRED FROM WAMU HAVE BECOME PERMANENT MODIFIED LOANS. This information is even hidden from JP Morgan Chase employees. Without this vital statistic, Obama is wasting the taxpayers’ money!

as long as that all of these subprime mortgage homeowners loans, being purchased by Chase by

So in researching your loan if you ended up with them as your servicer chances are you were part of the mess and you thought they were only a bank that you made payments to, right?

Well, you are not alone.

They did business with originator banks(fake pretending lenders that are really brokers) of the like of:

First Magnus Financial(bankruptcy in AZ)
Countrywide(Imploded and is now BofA)
Plaza Home Mortgage-active
First Horizon-active
Alliance Bancorp-unsure
Residential Funding-unsure
Mortgage IT
Steward Financial
UBS

This comes from my knowledge of the wonderful Neg Am Option ARM and may have many more players. Either way alot of the above lenders used a warehouse line of credit to fund the loan and then sell it to WAMU for securitization.

1) I am attaching a link to the WAMU Seller’s guide which explains the underwriting and the way the files are to be delivered etc.
Pay attention to the BLANK endorsement requirement on assignments(Why?)

They also make a point of keeping WAMU’s name out as the purchaser of the loans which I would say is a concealment issue. Add that to the MERS situation and you have more non-transparency

https://www.wamumsc.com/sellerguide/reports/pdf/msc_seller_all.pdf

2) Second is the Servicer Guide which explains the servicing procedures etc:

https://www.wamumsc.com/servicerguide/reports/msc_servicer_all.pdf

3) Third is a master Prospectus filed with the SEC which explains all of the advanced calculus that goes into confusing all but three humans on earth.

http://www.secinfo.com/dScj2.u2p2.htm#c38e

4) Then each bundle of securities gets an individual prospectus to go with it:

http://www.secinfo.com/dsvRa.v32u.htm

5) When they submit the bundle they list all of the loans in the trust at the time of creation. Here is what that looks like. This one has originating lenders names and the loans by number:

http://www.secinfo.com/d16VAy.u5c.htm

and another without lender names:

http://www.secinfo.com/d16VAy.vyb.htm

6) Here is a Pooling and Servicing Agreement that goes through the process of creating the securities and the pool of mortgage loans etc.:

http://www.secinfo.com/d16VAy.u83.d.htm

Here are various lawsuits that are filed against WAMU from investors that I have found so far. The last one is a link to the WAMU bankruptcy case and all of the documents that go with it. Chase and WAMU are battling over billions of assets. Interesting reading and gives details of underwriting and appraisal fraud:

http://securities.stanford.edu/1043/WAMUQ00_01/20091030_f01c_090155…

http://securities.stanford.edu/1042/WAHUQ_01/20091123_r01c_0900037.pdf

WAMU BK filing and case with Chase

http://www.kccllc.net/wamu

You may or may not be able to find if your loan is included in the above. You can narrow the search down to the year in which you closed your loan and search the above www.secinfo.com site and find the classes for your time-frame. Once you find the trust(WMALT 200? such and such) you can search the attachments for a FWP file and search through by zip code and see if you are included.

If you log into the secinfo site it may require you to register for free to continue access.

October 25, 2010

JP Morgan Chase and WAMU Foreclosure Class Action

Filed under: Uncategorized — fvbadmin @ 1:01 pm

We Need JP Morgan Chase and WAMU Class Action in Every State!

…The suit alleges that Chase and WAMU had no reasonable basis to conclude that their borrowers’ finances had in fact declined and that the banks broke their written promises to provide customers with two weeks’ notice to substantiate their incomes before taking such action.

June 23, 2010

Foreclosure Victims’ Stories

Filed under: Foreclosure Victims Stories — fvbadmin @ 1:58 pm

lizmedrano

09/04/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We were approved for the Making Home affordable Trial program with Wells Fargo. We completed the trial as agreed, and submitted all of the required documents as requested. They have lost some of our documents and said that they never received them, when in fact they did (another rep confirmed that they got them twice). The bank is not following the guidlines for the program. We think that they are dragging their feet. The orignal agreement was for three trial payments-now they have required additional trial payments from us. We made our 4th payment 9/1. When we call for status, they have no answers for us – other than that it is processing and may take another 45-60 days. This is too frustrating, I feel like they are stringing us along.

2

eaglett1111

09/04/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes I’m in loan modification hell and have been since 1/4/09. I make $50,000 a year as the director of a nonprofit. My mortgage payments are $2300/month. The only way I made it was with my son’s help. His salary tanked this year. I applied to JPMorgan Chase for a mod, so I could get to at least the 31% of gross mark. I’ve talked with dozens of people, faxed and snail mailed and scanned hundreds of pages of documents (many over and over and over again). I’ve spent literally hundreds of hours on the phone. There is forever someone else to talk with, someone with one story and another person with the opposite. I’ve been all over the country on these phone calls (not me – just the people I’ve talked with). They made me set up an escrow account on my loan, but were so late in paying the property tax that I paid myself. I got a call from my insurance agent saying my homeowners insurance hadn’t been paid. By that time I’d made a contact with the Chase Executive team and it took three calls and a conference call to convince them that yes, if they looked at their records, there was an escrow acct and oh yes they would finally pay it. This person on theExec team was actually a nice lady but quite a joke. Just a funnel for information. She told me she was “praying for me.” I wrote a letter to my congressman (whose office called me back and who sent it on to Tim Geithner). I wrote a letter to my senators. One, Senator Boxer, sent it on with a cover letter to the OCC (she sent me back a copy). The other senator sent me a form letter advising me I should “talk with my lender.” Gad, you can imagine how I responded to that one. I wrote an e-mail to Jamie Dimon, the CEO of Chase, and in it I told him that I was also working with a non-profit (NACA) to try to get some help. Well, next time I called my Executive Team contact she told me her manager told her she couldn’t talk to me any more because I was working with Naca. What? I never signed away my rights to speak with my lender!!!! So I struggled and finally gave up. I’m now one month in default. I’m $75,000 underwater, so can’t sell. If they foreclose, they would never get the money back that they would get from me if they would just modify this. It is absolutely the most stressful thing I have ever been a part of in my 60 years of life on this planet. Please take a look at loansafe.org and you will see there are thousands of us in this hell. I love my home, but if this kills me (and believe me it was close at times) it isn’t worth it. Something just has to be done. I have no idea why it’s so hard!!!!!

3

Riley18

09/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My family and I are indeed in Loan Modification Hell. We
have been contacting Bank of America since November,
2008. After many months of hoping for some contact with
an analyst, I wrote to my state senator. The bank then told
me I was in the “wrong” department all that time (silly me)
and that is why I was not helped already. Well, that was
back in March, and so far we are still waiting for the
application to modify the loan.
At this point, it is very obvious that the banks are more
intent on keeping the taxpayer money for their own gain
rather than using the money as it was intended. Why was
the government money not put into an escrow account to be
used only for modifications of predatory lending scams?
We already knew the banks were greedy and would stop at
nothing in their ponzi schemes. Our government allowed
these immoral practices to go on for years, and then gave
our taxpayer money to them without strings attached as
some sort of sick reward. It is really disgraceful.

4

eaglett1111

09/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hi. this is eaglett again. Just had to give an update. Got an official denial letter from Chase yesterday. Their reason:

“Your hardship is not a permanent situation.”

Unbelievable. How the

do they know? If I thought it wasn’t permanent, I certainly wouldn’t have applied for a mod. I wrote previoiusly that my hardship is because my son, whose salary tanked and expenses (including new student loan payments) went up, could no longer pay 1/2 the mortgage as he had been.

The only thing permanent is death. The banks could use the reason they gave me for anything – perhaps people who lose their jobs will get a new one, or perhaps someone’s critically ill child will miraculously recover, or perhaps the market will increase our home values such that we can sell them and get out from under these seedy lenders.

But then again – maybe they know I’ll win the Lotto? I can finally afford a ticket since I’m now in default on my loan after struggling for 9 months to make the payments on my own.

this is a nightmare folks and the banks are, as Riley said, a disgrace.

5

CW-Cancels-AG -Mods

09/05/09 | Report as spam
Second verse of Loan Modification Hell: CW AG mod ‘Contracts’ NOT HONORED

For the CountryWide California Attorney General modification contract holders out there, YOU MAY BE IN FOR A RUDE SURPRISE.

CW/BofA have apparently found a way to CANCEL all of the ‘AG’ mods. Now this is NOT during the APPLICATION process. You receive a phone call telling you that you are getting a modification contract. It arrives with instructions to have it NOTARIZED and return it by a certain date along with paystubs and/or 3 months of bank statements.

You comply. You follow the package tracking to verify delivery on time (Oh, you didn’t,oops they claim it didn’t get there on time so it was cancelled). But yours got there, now you later find that they did start processing and then you find out the date they say they finished verification of your package. They are telling you that the ‘mod’ is YOURS.

Then you just can’t get a copy of the final signed-by-the-bank copy. No word other than them assuring you, so you start making the payments per the contract. You keep trying for the final copy of that document, no luck. The mod is yours, don’t worry they continue to say and get you to pay. Then finally the ‘difference’ in what you paid and the original payments adds up to more than $10K.

Then they tell you. They had canceled the mod contract way back before you even made that first payment. You may get any number of different stories. I’ll give you a link to loansafe to check out a pretty good discription of all the possible ‘STORIES’ you may hear for WHY the CONTRACT was cancelled.

The problem is, the application was taken VERBALLY. NO copy was EVER provided for you to verify content of what was transcribed. They claim that they can cancel the contract if they are unable to confirm your income. It is more a case of they cancel because they do not even TRY to confirm your income. You are NEVER ASKED for nor ALLOWED to provide additional evidence of income. If they claim to have found a discrepancy with the information in the verbal application versus their method of validating it, or a comparison with the bank statement, they need to allow the borrower an opportunity to provide either an explanation or futher proof. Since this is occurring AFTER the contract is SIGNED by the borrower, the servicer, CW, should be required to make serious efforts to resolve the problem in the borrower’s favor before arbitrarily and capricously cancelling the modification contract.

This effort should REQUIRE IMMEDIATE action by CW/BofA to alert the borrower of any problem.

Instead, the practice is obviously one of INTENTIONALLY HIDING the devious strategy being employed.

CW/BofA employees have stated that these contracts remain cancelled, even if reported to management because they were all “CONTINGENT” contracts. The only contingency was on the LETTER, not anything in the actual CONTRACT. Now why do they ‘uncancel’ the ones where a lawsuit lands on their doorstep?

You have better chances of winning the lottery than of getting a CW CA AG mod contract actually honored (unless you have the money for that attorney to file a suit).

In some cases, people have paid for 6 months on these contracts, only to find that they owe $13K or so AND have had their credit sabotaged by the reporting done of ‘partial’ payments.

They also have played the game of transfering notes just as the modification contract was to have the first payment made. The new servicer is ‘in’ on the game, don’t worry.

6

eleanor12

09/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

It seems like these banks need a major course in integrity and honesty – basic American values. I also am in home modifcation hell with Wells Fargo. Their latest scam came in the form of a letter stating, “We value you as a customer and have several options that may help you keep your home.” They provided a phone number for me to call so that I could “provide more financial information.” Keep in mind, I have already provided tons of finanacial information, but I called, hoping that maybe there could be a solution. The representative with whom I spoke was rude and disrespectiful! She told me my only option was a short sale. When I questioned her about the letter, she replied nastily, “You’re not hearing me!” I ended the conversation politely; however, in retrospect, I probably should have asked to speak to her supervisor. It is beyond me how banks benefit from short sales and foreclosures. It makes more sense to establish affordable payments for people. These banks are driving down the value of property, blighting neighborhoods, and destroying people’s lives with their unscrupulous tactics!

7

Chase Victim

09/07/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Below is an outline of what has occured to me in the last year and a half w/ Chase/Wamu. This is an email I sent Mr. Dimon, CEO of Chase.

I am writing to you as a last resort, regarding the lengthy and very frustrating journey I have had with WAMU. Below I will give you a brief synopsis of what I have gone through in the last year or so in trying to get a modification.

April of 2008, I lost my job. I become delinquent on my mortgage payment.

May 2008, submitted info for modification.

September 2008, I call to check on status. Negotiatior had paperwork and had not done a thing with modification since May 2008. I do not remember her name, but she was cavalier and rude.

October 2008, another negotiator is assigned to case – *****.

After many calls, I finally speak to Mr. **** in December of 2008, to check on my status. He informs me that he is working on a modifcation and should have something for me very soon.

I do not hear from Mr. ****** until March of 2009, when I receive the paperwork for the MHA program. Three monthly payments of $2,254 are required. I immediately make my payment.

Mr. ***** sends another MHA Program with payments of $1,594, which I pay immediately. I completed my thrid trial payment 6/2009. I never made a late payment during the trial payment.

August of 2009, I receive a final modification of $4,183 monthly with a fixed rate of .775%, which I can not afford. Speak to Mr. **** supervisor, *******, who informs me that the income information was put in the data base incorrectly. Ms. ***** has someone re-input the info and gets a final payment of $1,602 for the final modification. I am thrilled! but not for long. I get a call two days ago from Ms. ****** stating that they can not offer me this final mod because of the interest rate of my current mortgage which is adjusting in October. This does not make any sense to me at all ! It is my impression that the idea of the MHA program was to get people out of those option arm programs and put them in to an affordbale rate with affordable terms. The qualifications for the Obama MHA Program, does not state anything about interest rate on your current defaulted mortgage, as being a reason for disqualification from the MHA Program.

I have to admit, that Ms. ***** is trying very hard to help me; she has been the only person that seems to care about the consumer at the WAMU division.

I was never late on my payments, when I was actively employed through 4/2008. I had owned my home four years, since 8/2004. I have continually tried, throughout the last year to have a final modification approved, that is affordable. It has been an up-hill battle with WAMU. I want to stay in my home for many years to come,

I ask that you please help me get approved for the MHA program. I am actively employed and can certainly afford a mortgage payment of $1500 to $1700.

Your attention to this urgent matter is greatly appreciated.

Fast forward to last Friday.
The reason for my denial is based on my current mortgage adjusting in October and they claim my income is too low. I make approx $5000 a month. Needless to say I have called every agency possible including my senator and have begun working with Hope Now. So now you know that another criteria for denial, is your current interest rate on your loan …How ridiculous is that? Where is this stated in the Making Home Affordable Guidelines???

They want to put me on another trial period with payments of $1800 this time. I told them to forget it. I want the denial in writing and I will have attorney involved. My loan is owned by B of A, by a pool of investors

Someone out there that is reading this article and the comments and is a higher upper, please help us keep our homes.

8

ja1515

09/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Like so many other problems right now, this all seems tied to jobs. It’s hard hearing all these stories, but maybe someone will realize that so many people are running into the same problems and roadblocks, and get something done.

9

Ilyce Glink

09/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Marilyn:

Question: According to the new Hope Making Home Affordable hotline, my husband and I qualify for a mortgage modification. I am employed and my husband is self employed with a business that is not yet making money, so we’ve had a very reduced income level for the past year or two. Our credit rating is very high (800s). We went thru all the counseling and budgeting and the file was sent to our lender, Countrywide (now Bank of America). When I called the number Hope gave me, BOA refused to give me a modification based on the fact that we are $250 short each month in our budget. THAT IS PRECISELY WHY WE ARE APPLYING. They’ve made it so difficult that I feel I should just give up.
We are current with our mortgage but we are using every bit of our savings to try to keep our heads above water. MY QUESTION IS TWOFOLD: (1) Do you have to be totally out of cash before you can be eligible for the modification? (2) Should I continue to fight BOA for the modification, or is it hopeless?
Any info you can send my way would be so very appreciated.

10

3913jane

09/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I too am in modification hell with Chase/WaMu. I sent in my original paperwork Dec. 08. after making monthly payments and calling every week or so to try to find out about my modification status, I was assured that it would be going to a negotiator soon but it was also stressed that I needed to keep making those payments. Finally, in May 09, after no response, I resubmitted the modification application again (this was after Chase took over WaMu.) When I called to tell them what I had done, they said that was good because my original mod. application had just been received (in May) and it was too old. When I asked them where it had been, they didn’t really know. So now, I got verification that the mod. paperwork had been received in June. I call the end of July and was told that I had a negotiator and that it might take a month for the Modification to be offered and that it would at first be a “trial” mod. to see if I could make the payments. I told them in July that I could no longer make the 1600.00 payments as that was half my salary and that I needed the modification done asap. I have also faxed indicating my need to get this done. Now here it is the 8th of Sept. and I have heard nothing. I have not made this month’s payment. Isn’t there any legal recourse? I am out of cash and I am hopeless. Is there anyone who can help? I have steady income but they just don’t want to work with me.

11

shannonfaith

09/15/09 | Reported as spam
RE: Are You in Loan Modification Hell? Join the Club.

There are people, attorney groups in fact, who are willing to assist home owners with obtaining Loan Modifications. For more detailed information and to see if our attorneys can help you please visit:

http://www.usahomeloanmods.com/shannonfaith/

or feel free to call 618-508-1562 to discuss your situation more personally.

12

Ilyce Glink

09/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Shannonfaith:

Here’s the problem I have with attorneys charging $3,500, $4,500 and $5,000 to do loan modifications – they can’t do anything for you that you can’t do for yourself.

That’s what I’m hearing from the lenders, from the OCC, from HUD-certified housing counselors, and from my radio talk show listeners who are going through loan modifications right now.

All attorneys can do is to help you fill out the paperwork, and there are FREE workshops all over this country, week in and week out, where local housing authorities and HUD-certified housing counselors will help you do the same thing, for free.

Please do not spend what little money you have on an attorney to help. You’ll spend cash when you don’t have to.

13

shannonfaith

09/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I agree with you. Homeowners do have the ability to do their own home loan mods for free. However, according to our research, when a homeowner does his or her own loan mod, the success rate of getting it done is 40-50% and it statistically takes 8-9 months. Sure, the loan mod is free for the homeowner if he/she does it for themselves, but you also have to remember that, even for those that get done, the rate of default from the loan mod is 60-80%… so 60-80% of the successful loan mods may go back into default. And one more thing to consider are the terms of the loan mod. Is the homeowner getting the best possible rate with their loan mod? What are they being charged by the lender to do the loan mod?

We all know that we can represent ourselves in court, but what usually happens? The other side has an attorney or some trained professional and the person who shows up without an attorney on their side usually ends up not getting what they need or want out of it. The same holds true for loan modifications. This is why our company has attorneys that will help our clients do the loan modifications. With an attorney on your side, your odds of winning go up considerably. Our company goes after the lender from every possible angle to make certain that the homeowner gets their fair share.

In addition to this, think of the associated costs to a homeowner if they are unsuccessful in getting a loan modification done and they end up in foreclosure. If you include the costs of moving trucks, a moving service, rent and a security deposit on a new place, a storage unit if you are unable to find a place big enough for all of your stuff, lost wages due to having to take time off of work to move, and the cost of forbearance on your credit – $3,000 to $5,000 is a rather conservative number to save one?s home.

14

Ilyce Glink

09/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@shannonfaith -

Attorneys cannot guarantee that your loan modification will be approved – or that it will go through faster than if you use a HUD-certified housing counselor to help you.

That’s the fact. I do think asking people if they want to spend $5,000 to save their home is a successful marketing pitch – one that many consumers are falling for.

However, attorneys cannot claim honestly (without running afoul of bar assocation rules) that using them is the only way to do this successfully.

As far as I’ve been able to find out, loan modifications where attorneys filled out the paperwork are failing at the same rate as loan modifications where the paperwork was filled out by HUD-certified housing counselors or by the homeowners themselves.

There are no numbers at all that would lead me to believe that having an attorney fill out the paperwork leads to a guaranteed rate of success with lenders.

The lenders say it isn’t true that having attorneys involved either speeds up the loan modification process or increases the success rate.

I guarantee you that if lenders found that having attorneys handle the paperwork guaranteed success they would hire the attorneys to do it.

In fact, lenders run through a complicated net present value (NPV) formula to decide whether or not to do a loan modification – a fact that very few people know and that I plan to blog about shortly.

The decision about whether to grant a loan modification or not boils down to whether a lender will earn a few thousand dollars more by foreclosing or granting a loan modification – that’s what makes the difference.

Not who fills out the paperwork.

Thanks for your comment.

15

ama125

09/21/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’ve been in loan modification hell since April ‘09. I, too, am a homeowner and member on loansafe.org. Ilyce, I see in your last post you mention the NPV test. I have read all about it as it pertains to the Home Affordable Modification Program (HAMP). I have requested three times now to be reviewed for that program… and not once has the NPV test been run on my loan. Bank of America will consider you for their in-house modifications first and foremost, before ever reviewing anyone for HAMP (if they even do it at all). Then, if one of their non-HAMP offers gets the investor’s approval, they will dangle it before the borrower like a carrot on a stick (take this crappy modification or lose your home). It sounds a lot to me like predatory modifications. The homeowner may have no idea that what is being offered to them is not the HAMP at all, nor does he/she realize that there may be countless other modifications with better terms that he/she may be able to obtain. It is only through persistence and tenacity that one can emerge the victor. I have voiced my complaints over BofA’s non-compliance for HAMP to Fannie Mae, Freddie Mac, my state Attorney General, and many others. I only hope that one of them will come through and expose BofA for their devious ways and force them to abide by the guidelines for this program that they agreed to participate in. And I am fully aware, that even if I were so lucky as to get into the trial period, the games don’t end there. Oh no, then round 2 starts… getting them to offer the permanent modification that is to take effect when the trial period ends. I don’t see my loan modification hell ending any time soon.

16

Ilyce Glink

09/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@AMA125

Thanks for sharing your story. I do feel as though the entire loan modification process is far too opaque. It may (or may not) be clear to the folks in Washington, D.C. who invented it what the truth is, but to folks on Main Street, who are suffering through endless conversations with their loan servicers, endless requests for more documentation, and fighting erroneous information that somehow lands in their file, the whole thing is as clear as mud.

I understand that banks need to make a profit. I get that we need a strong financial system or nothing else will work in this country.

However, in a capitalist society, when you make a bad investment, you have to eat the consequences. Seems to me that banks are still not ready to do that yet, and are looking for every available means to wring an extra $1,000 out of the system.

There’s more to come. Thanks for your comment.

17

trbtrb

09/24/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I applied for a loan modification about 2 months ago. I was approved for a loan modification back in 2/09. I had to apply for another one because my salary was cut by 30%.

I just got off the phone with my mortgage lender: American Home Mortgage. They told me my application was denied because I can’t modify a loan more than once a year. Is this true? Do I have a better chance going to another lender? Any help would be appreciated. Thanks and good luck to everyone!

18

jmb22

10/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have been in loan modification hell since March 2009. I share many of the same experiences as those that have already posted.

My lender is PHH Home Loans. We are paying 2800/month. I submitted a thorough application at the beginning of March after a reduction in my income. I even submitted three or four documents showing proof of the income loss, the unemployment status (the small business I had been working for was threatening to close on a daily basis and my paychecks started coming later and later). I soon found employment after a month, but had to take a salary cut. After following up several times, often staying on the line for an hour prior to even speaking with someone, in June I was told they were missing documents that they needed. The next day I faxed them in, called to confirm that they received them, and was assured I would hear something soon.

I consistenly followed up over the next several months. When I spoke with the lender representatives, I was always patient, informative, and cooperative.

Finally in August, after still receiving no word, I was persistent in speaking with a supervisor after being on hold, disconnected, and reconnected over and over again. I was on the phone from 7:30am until 10:30am before I finally reached a supervisor. I was told I had information missing. I referred him to the information I sent in in June, which he found. He said he promises I will here by the end of the week (it was Monday) and left me his name, phone number and direct extension. Friday came, no word. So I called him, and a voice recording stated he would be out of the office until Monday. A woman spoke with me instead (I could hear her reading a note in the computer) and told me it was in the underwriting now, that in 2 weeks or less I would be receiving a trial payment offer in the mail.

Hope.

Two weeks came and went, slowly, after checking everyday in the mail. Three weeks. Nothing. I called again, held on the line over an hour, just to be told it showed NO STATUS! Finally and reluctantly breaking into sobs, I asked to speak with another supervisor. (The other supervisor never called me back after repeated voice messages). The supervisor said it looked that it was in the final stages, apologized for being told it would be two weeks, and said he couldn’t give me any indication of when we would hear anything.

This past year we have been managing to hang on to a mortgage payment of 2800/month on a combined income of 3100. Through side jobs, savings depletion, family assistance, we have been hanging on….staying current. Now I am taking payday advances, which will ultimately catch up, just to stay current. My salary within the last two years has dropped from 20k, but there is room for growth in my income with my present employer. If we could just get some assistance within this time, we could still keep our home and the lender could still be profiting.

We ARE elgible, meet all the qualifications, but I truly feel the lender is holding out. They see we are still current, paying late fees…and until we miss and they see that they are at risk…we have no chance.

I have consulted with a HUD advisor who did confirm that we are elgible and qualify. He tried to contact them, but our lender, PHH Home Loans, won’t let any outside negotiating calls in. And their advising really just reiterated what I already knew…home loan modification is the best option since we qualify…the other option is sell. The last option is to foreclose. I have also seeked out lawyers that specialize in expediating the process…$1400 is the cheapest I have come across. It is too late in the process to be able to come up with that amount of money with no guarantee.

At this point, I am emotionally drained from the everyday of stress hanging on financially. I don’t know who else to turn to or where else to go for assistance.

I hope that this message, along with the others, will stimulate change within the process. And hopefully sooner than later before another loses their home.

19

Rebecca Boyle

10/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes I am in loan modification HELL. I have been blogging about it just to keep my sanity. You all are welcomed to read my blog —http://rebecca-boyle.blogspot.com. I appreciate any comments, suggestions or help anyone has to offer.

My lender IndyMac as you might know was taken over by the Federal Gov. then sold to One West Bank.

When I saw that I was going to be in trouble with paying my mortgage due to a reduction in salary, I immediately called my lender. They would not work with me. I was current on my payments and basically told me to “kiss off”.

I was using lines of credit and credit cards to stay afloat. That got me into huge debt.

One 3 separate occasions, I overnighted all my hardship letters, financials, tax returns, monthly expense worksheet to Bank One West. Each time I followed up, representatives at Bank One West claimed to NEVER having received anything from me.

Finally I started thinking I would need to go the route of hiring a loan modification company. I consulted with 2, both gave me the feeling of being scammed. Like some used car salesman trying to sell me a used Ford Pinto.

I decided it would be safer to hire an attorney. Afterall the attorney is licensed and has malpractice insurance. Certainly an attorney is not going to scam you? Right? Ha!

I interviewed one Law firm and almost signed with them, but before I did, I googled the firm and WOW hits upon hits of negative postings.

I found another law firm and interviewed them. Their “Executive Consultant” assured me they “are attorneys and would do nothing to risk losing their license”. This firm was saying all the right things!

Long story (if you want to read the whole story please visit my blog) The attorney is gone, thousands are left with nothing and most assuredly will lose our homes.

20

cruiseair1

10/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have read all of your guest and I am in the same boat. After almost one year and submitting the documents twice I have just been rejected because I am not qualified to be in hardship. The documents I sent reads I owe more than what I earn. I think this is all a joke and Obama needs to find out what is happing. Or does he know and looking the other way. We need someone to investigate this loan modification joke.

21

Ilyce Glink

10/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I received this email from Christine:

Hi Ilyce,
My name is Christine and me and my husband are definitely in modification hell. I have been trying with my bank (BofA) since April when I lost my job. I am receiving unemployment and my father is gonna stay with us and give us money to help save our home. They started the foreclosure process very fast with us. We have an auction date of November 19, 2009. I was told while I am trying to get a modification this date will be postponed and then this morning theres a letter taped to my front door stating that my property will be sold. I am so scared and don’t know where to turn. I keep being told that I don’t qualify for a modification because I have sufficient income. That is the most incorrect thing I have ever heard, so I ask what they have for my financials and 75% of what they recite back to me is something I never told them. I tell them that and they say, “Well we base it on a government model.”

So they are pretty much assuming all my financials and not taking the words that are coming directly from me. They are just forgetting that I even told them any financials and they don’t even document it.

They also keep telling me that since I have not physically made 12 mortgage payments in total on my house yet that I CANNOT get a loan modification. We got our house in June 2008 and NEVER could have guessed this would happen to us.

I don’t know what to do. I am very scared that they are gonna keep me hanging until my auction date and then me and my family will be out on the streets. Please if there is any advice or help you can give me I would be so much more than grateful. Thank you sooo much.

22

Ilyce Glink

10/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My thanks to everyone who continues to submit stories on this page. I have reached out to Wells Fargo, Bank of America and some of the other large lenders with these stories, as well as the OCC.

I will hopefully have some news for you soon. In the meantime, please continue to leave your stories here so that those in charge can read them.

23

auroranae

10/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I knew that we were going to need help when my adjustable rate mortgage payment jumped nearly 800.00 with a months notice.
My original lender went bankrupt and our loan was bought by EMC. Our original loan had us locking into a fixed rate after several years of adjusting, but when the loan changed hands we were informed of the payment increase and that EMC did not offer a lock in program.
I called and spoke with a very nice person who told me that as we were not yet behind there was nothing she could do so I should not make payments for 3 months then a loan modification could be done.
This was October of 2008.
I called in January and was told that the information given me was incorrect and that the person I had been dealing with no longer worked there. But if I made 3 payments on time the modification could commence. So we went over our income and monthly expenses on the phone and a payment was calculated and scheduled for auto debit for 3 months starting in mid-January 2009. These payments were made on time as scheduled.
In March we received a packet to fill out and FED EX back with the modification paper work which I completed and sent back immediately. I called a week later and a 3 month trial period of payments was scheduled for auto debit again.
In May the same thing happened. The paperwork was requested and sent in, the trial payments for 3 more months were scheduled and we were told that after the 3rd payment the modification would be locked in.
After making the August payment I called to find out what my modified payment would be and when it would be due. I was told the August payment was not made due to insufficient funds. The money was sitting in my bank so I went over the account auto debit details and it was found that the person who had scheduled the debit from my account on their end had mis-typed my account number so they had attempted to withdraw the funds from another person’s account. I verified the account number and told them to process it that day. A week later I called and went over the info with someone in the collections department and found that the account number was still incorrect in their system so I asked them once again to correct it and take the funds immediately.
The payment finally went through nearly 2 weeks late.
I called to verify the August payment and to find out when my next payment would be due but was told not to send a payment in September, that the modification payment would be due on the 1st of October.
A few days later I got a letter from EMC stating foreclosure proceedings were imminent if we did not reconcile the now astronomical past due amount on the account. I called the person who had been handling our account since March from the Modification department and as always I was told an inter-office email would be sent to him and he would call me back.
2 weeks later I called again and was told the same thing.
I finally spoke to him Sept 29 when I called and requested once again he return my call immediately. He actually called within hours to tell me the modification was not yet approved and that we were not actually part of the federal program because one time in July my husband had 600.00 of overtime that we did not show in our monthly expense report – the one that had now been sent in 4 times along with pay stubs and verification of insurance and hardship letters and income tax forms.
I was also informed that the payment would now be 3200 and change each month instead of the 2898.50 we had been paying since March.
Also, that as we were not a part of the federal program there were additional fines and fees for making partial payments- which they do not accept- and late fees and other incidental expenses like a shortage in escrow for taxes due to a large increase in our property taxes over the past 2 years.
I was then told that I should go ahead and make the October payment of my regular payment amount.
I had received a letter a few days before stating that my adjustable rate would be staying the same as it had the previous 6 months and the payment would remain at 3045.00. When the process was started way back in January our payment had been at 3600.00 a month after jumping from 2750.00 in October. Now I found out I had only been making a payment about 150.00 less than the regular payment should have been for several months and that the modification payment under review was actually several hundred dollars a month more than my regular payment.
My account representative told me he would look into that and get back to me.
I called on October 7th to find out why my payment for October- an online payment directly from my bank to them- had not been credited to my account. I had only dealt with one person for all discussions about my account but decided to ask whomever answered the call as many questions as I could get them to answer instead of waiting for a phone call that may never come. I went over everything from the beginning with Maria and she was very helpful on several points, but her basic theme was that she had no idea why I had no modification yet nor why the bank-draft from my bank had not been recorded.
She said that after 3 months the modification should have been finalized and that she would ask my rep to call me.
I waited a week and called again. This time I got a nice gentleman, Alex, who said the same thing Maria said with the exception that the name of my account rep had now changed and that a modification had been sent for in-house review by the new person with a proposed monthly payment of 3150.00 a month.
Still no idea why the October payment from my bank had not been accepted or acknowledged in any way. He told me he would email the new account rep and ask her to call me right away.
That was on the 14th of October.
It is now October 18th and still no phone call.
I am at a loss as to what to do.
EMC is now reporting us as 6 months delinquent on our mortgage.
They are not accepting the payment sent by my bank.
No one has called me with any information, the only contact in months has been initiated by me and never with a satisfactory outcome.
Our situation is not temporary due to an illness that is degenerative that has caused me to change my practice venue as a nurse several times and that now has me unable to work as a nurse making a huge dent in our income.

What do we do now?
Who do we call?
Modification Busters?
Sounds like the people we need for this job, but I am not sure who I trust and am ready to just give up.
We have placed our house on the market, but in this economy do not have high expectations of selling it any time soon.
For now we are eating a lot of mac and cheese and hamburger helper and have gotten rid of extras like cable and a home phone.
And I think that the next person at EMC who tells me I need to learn to live within my means should be prepared for this mother of 6 who has worked her entire life – usually holding 2 jobs concurrently to make sure there was enough money – to lose her temper and let them know what I REALLY think about how they treat honest, hard-working people who are trying to do the best they can in a terrible situation.

24

Denise Y.

10/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My husband and I started a loan modification with Chase in May of 2009, and we are still waiting, they sent us papers with a letter that said we our loan modification was in danger to send the proper paper work. So we sent in what they asked for. My husband called Oct. 19th and they said it was now up for reveiw. We have been paying forbearance payments per Chase’s request. Now they are adding late fees on the forbearance payments, and this is all happening while we wait. We were told that the forbearance was to help us while we go through this modification program, but then said if you are denied you had better be able to pay it all back or else!! My husband is a disabled Veteran and I was disabled to a work related injury. We are still waiting and money keeps adding up. Is there anyone that can help us? Our health is going down due to stress. If anyone can help please respond with the information.

25

Ilyce Glink

10/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Denise Y

I wish I had news or answers for you and everyone else who has left comments on this blog in particular. I know that there are folks at the OCC who are reading this and they’re not happy. It isn’t good when even one person falls through the cracks.

It’s been one of the great lessons of this recession that Main Street matters – even if Wall Street thinks it doesn’t.

My heart goes out to you and I’m hoping for a good result.

26

NFerg

10/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My husband and I too have been in home loan modification hell with WAMU. We originally applied for help for our single family residence in January of 09 when he was laid off. We called and were told that we would have to wait 60 days for receipt of our paperwork. Later, despite being told our application was received we were surprised with a request to resubmit our entire application in June of 09 since the department that previously handled our claim was closed. Of course we weren’t notified of the closing and found out about the change while checking on the progress of our original application. We refiled and after multiple attempts to get some answers and being told that the paperwork was forwarded to the correct department (by the credit department), we were asked to repeatedly fax documents that Washington Mutual had already received by mail and fax. We have been calling daily and have been assured that our paperwork is now ‘complete’, the file is with an underwriter and that we should have an answer within another 60 days. Fortunately, and funnily enough, even in a dismal economy my husband was able obtain a new job faster than our loan mod file has able to be completed by WAMU. The issue still remains that during his period of unemployment we scraped by and missed payments and since he’s making much less money we can barely afford our mortgage. We don’t have an ARM and aren’t one of those silly people that purchased a home they couldn’t afford. We’re a hardworking, highly educated young family that didn’t anticipate a layoff and such a long bounceback period.
Good news: Just a few days ago we received a call that we have been assigned a HUD counselor to help mediate the process. It sounds like a positive step but I’m not sure I have too much faith in this part of the process since many others are siting issues with this trial period. I’ll keep everyone posted on our progress. N.Ferguson

27

Ilyce Glink

10/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@n.ferguson:

I think mediation (if properly implemented) could be a huge boon for the loan modification process. Imagine – you could be sitting across the table from a real, LIVE, person who has the power to make something happen.

It could stupendous!

Or, awful.

Some of the latest loan modification numbers seem to show that only a fraction of loans that are even granted temporary modifications are being permanently modified – even though the borrower is making on-time payments. I’ll blog about this tomorrow, along with some numbers.

I have to say, folks, it’s a scary story worthy of Halloween.

28

Ilyce Glink

10/27/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Another hellish loan mod story, this time from Hawaii. (I have edited this comment for clarity.)

I am in Maui, Hawaii, and yes it is bad here, really bad; the number of visitors is at 50%-almost all construction has
stopped.

My nightmare started Dec. 27, 2007! That was my personal nightmare. I had to file for divorce, because of domestic abuse. There went my entire income, because we had a company together, and he closed the bank account and left me high and dry. It was divorce hell.

I had never been late, and I had been making payments as I got my life together, on and off. I was not in foreclosure, but late.

In June 2008, I got a small alimony decree. In October, 10 months, later, I was contacted by a mortgage modification firm, that talked me into doing a modification, with
them, and I thought they were reputable, as they were a law
firm in Calif. There were no complaints against them as I looked it up.

I sent them two payments, as they said they were making progress with my lender, Indymac. I believed them. However
they instructed me not to contact the lender, they would do
all the work. They were a law firm, so I assumed they were
correct.

I did not make my payments, they told me not to.
On Jan 19, 2009, a man walked up to my house and tacked on a foreclosure notice. I was shocked and sick. I called the
Rodis Law group, but no response. Finally I got the number of the head lawyer, he said he would give me 1/2 of my money back if I did not file a complaint! I was desperate. He said I should have just filed a Chp 13. I did not want to, that was why I hired them.

I immediately called Indymac, they were sympathetic, and started me on a 6 month payment plan. I paid 2 months of the old regular payment, for the first installment, and the other 5 on time of $2900. My regular arm payment was $2200. I was on time, and in July I was told they could do a modificaton. There was a balloon of $24,000. that would be due otherwise. On about July 19th, of 2009, I applied for a modification, that was sent to me, which looked like the real deal. I signed it, and sent them all the financial info. they requested.

I was in a panic, about the 24K, and being literally in limbo. I did my homework, and it looked like under the guidelines on the FDIC website, I definitely qualified. I sent them the down payment, of $1735 in a cashiers check, as they requested which was to be the first payment. I did not qualify for the HOPE program, as I had found out for the first time, that Inymac did not own the note, a (secret) investor did. I have requested the investor’s name in writing, it had never been revealed to me.

Anyway, I received a letter, in 5 days, I was declined. Not enough income. I had plenty. I had made the $2900. payments, now I was turned down for $1735? It was to be a fixed rate at 3% for 5 years. Now the principal was up by $50,000, in fees also. I did not question it.

I am 56, no where to go, scraping out a living, got back with
the devil man, just to exist. I can not even afford to move back to California. Also in June, I received a letter from the FTC, that the law firm, was under investigation, and their assets had been frozen. I was not the only one. I was in a panic mode. I called and called, and got a hold of
a liaison, at the modification dept. of Indymac, and after 5 days in limbo, I got another temp. payment plan in Sept. 1, 2009 ,of $2000 per month, for 6 months.

I just applied for another loan mod two weeks ago, on Oct. 14th under HAMP, and was turned down it looked like the same day. It was something about the NAV, and not enough income again. I have increased my income another $900 per month. The decline letter came 1 day after I faxed the information in.

What to do now? This house is worth less than 1 year ago, when I started this process. I am lost. I have written my 2 senators, Daniel Inouye, and Daniel Akaka. I have written My Congresswoman, Maize Hirono. Daniel Inouye, has been the only one to write back. It was a form letter, telling me to call HUD, and the programs available like HAMP.

My letter specifically addressed the problem that the government programs aren’t working. HUD is no help either, not help for homeowners at the 888-995-HOPE.

They said it looked like I make TOO much money. I explained the situation, and they argued with me. I don’t know what to do? I am desperate.

29

Ilyce Glink

10/27/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Hawaii:

I’ll just offer a few thoughts: You should have filed a complaint against the attorney the moment he told you he’d give you back half of your money if you didn’t file a complaint. Actually, you should have agreed – received the check, cashed it, and promptly filed a complaint.

If the house is nearly worthless – or there is no way for you to make the payments and you’re there, staying in a bad marriage, you should get out now. No house is worth this.

My heart goes out to you. Let me know what happens. Thank you for sharing your story.

30

danellealtrusa@…

10/27/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My husband and I tried the modification done by ourselves. What we got from B of A was the same teaser interest rate we had for the first two years of our ARM mortgage, which was some help but not a lot. This “helpful” modification is only for five years then reverts to the ARM! We are now getting a lawyer, as our loan was predatory, we believe. We also truly believe the lenders and investors objective is to get the property for themselves, cheap, especially if there is homeowner equity or value appreciation in it. To that end foreclosure is in their best interests. So that is what the lenders are aiming for – they are determined to make the killing, not just a profit. Greed is the prevailing factor. The government needs to step in and regulate what credit scores = what interest rate can be charged, or put a maximum on mortgage interest rates and a minimum qualification set of standards that if a borrower meets, he/she/they qualifies for the mortgage loan at X rate. That is the ONLY thing that will trump this greed environment. The credit reporting agencies need to be on a tight leash of having to be at least 99% accurate, too.

31

Ilyce Glink

10/27/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Danellealtrusa:

Thanks for the suggestions. There’s no question in my mind that the lenders are looking out to recoup the most money. But I have no idea why they think that being one of 7 million foreclosures is a better idea than simply modifying loans.

I hope this works out for you. Please keep me posted.

32

Ilyce Glink

10/29/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Steve just sent me this email:

I was denied a HAMP loan modification on October 23, 2009. My lender Chase Bank denied me stating my Hardship is not permanent in nature. Further stating that because I make the same income then at the time of loan origination in 2007 which is false I make significantly less also, my wife who is the coborrower has been out of work for 12 months and continues to seek work.

I applied in July and it took Chase more than 90 days to come to the conclusion that my hardship – significant reduction in income and Job loss (borrower) is not permanent in nature. Nowhere in the US Treasury guidelines does it state that your hardship must be permanent in nature at this point my salary is pretty much permanent and my wife has yet to find work. Please Help by getting the word out regarding my situation.

I’ve contacted HOPE NOW and had my file escalated, Also hired an attorney to address the legal dept and sent a complaint to the Illinois attorney general because I truly believe that my lender is making up their own rules to qualify people who are in imminent default less than 30 days late on their mortgage.

Thank you for taking the time to read my story and I am in Loan modification hell at this point.

33

Ilyce Glink

10/29/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Steve:

You’re doing all the right things. Keep working to escalate things. Don’t let anyone tell you that your financial situation isn’t “permanent” because until you and your wife are employed, it is.

Good luck, and let me know what happens. One thing to do is to keep sending letters to the OCC. The OCC has jurisdiction over national lenders, like Chase, Wells Fargo and Bank of America.

34

Florencia23

10/29/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My home loan is serviced by HomEq and it has been a nightmare. My income has decreased significantly over the last year as a solo practicing attorney and due to family and unemployment circumstances, our credit rating has tanked in the last few years, as well, making a refi near impossible. I have tried on three occasions to obtain a loan modification from HomEq. I meet all the criteria established under the federal government?s making homes affordable program, but somehow, no matter what income I report to HomEq (since I am self-employed, income varies a lot), I get denied. What is most frustrating is that they refused to give me a concrete reason for the denial. They say I ?do not meet the financial guidelines.? However, I meet the eligibility criteria established by the government. I have asked countless times for a specific explanation of what exactly the guidelines are that I do not meet and how don?t I meet them (for example, is my income too high or too low; my debts too high or too low, etc.). They refuse to give me an explanation saying that they do not need to discuss their internal policies with me. It is frustrating beyond belief. I am now considering filing a federal lawsuit against HomEq to force them to disclose the guidelines to me and why I was denied. Any other folks out there experience anything similar to this scenario?

35

wattpuppy

10/29/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Barney Frank appears to making the sort of effort on the
behalf of the tax payers that should have been taking place
a year ago!! He has apparently written a letter to the those
big bastards JPMORGAN/CHASE, COUNTRYWIDE etc. urging
them to get their acts together and move these damn
modifications ahead. This is ridiculous! The idea that these
banks were given TARP dollars with no incentive to make
good on these stupid loans just blows my mind. We need
Judicial Modifications NOW! We need legislation to force
these greedy bastards to do the right thing for the tax
payers, the country, the economy.

36

Ilyce Glink

10/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@florencia23:

Filing a lawsuit would certainly get their attention. But you might also escalate your request to the President or CEO of the company, and copy the OCC and FDIC on the request.

A friend at the OCC told me that letters that detail (succinctly, with loads of paper-trail information) exactly what has happened and when, that are sent to the CEO or President of the financial institution, bank or mortgage lender, are getting looked at.

It’s classic customer no-service fightback training, Glink-style. Just jump over all the middle layers and get right to the top.

So, write a letter that details who told you what, and when, make it short and well-organized, and overnight it to the corporate HQ. Make sure you copy Dougan at the OCC and Bair at FDIC. And be sure to include your contact information.

I hope this helps. Let me know what happens.

37

Ilyce Glink

10/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@wattpuppy:

I think bankruptcy judges should be able to modify first mortgages. Period. What’s happening with loan modifications is a travesty. And this country will suffer from these “fake” loan modifications for years to come.

Thanks for your comment.

38

eaglett1111

10/30/09 | Report as spam
Sign this petition and send it on

We need Congress to Act NOW!

http://www.petition2congress.com/2/2564/petition-to-us-government-from-american-homeowners/

39

anderscca

11/02/09 | Report as spam
Congresional Hearing Needed

What does it take to have a congressional hearing on this? The banks typically don’t own these loans – Fannie Mae and Freddie Mac do. Perhaps the modifications need to be taken out of the hands of the servicer.

40

Ilyce Glink

11/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@eaglett1111:

Thanks for sharing this link. You should post it at my other site, Why Lenders Are Slow To Provide Loan Modifications..

41

Ilyce Glink

11/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Anderscca:

I don’t know how congressional hearings happen. A good start would be to start bombarding your elected representatives with complaints about how loan modifications are being handled. I think most people are so flipped out about their financial situation that contacting their elected representatives just doesn’t happen as often as it should.

The greasy wheel gets the oil – at least, that’s been my experience. Thanks for your comment.

Ilyce

42

anderscca

11/03/09 | Report as spam
Any Success?

I would like to know if anyone who posted months ago were ever successful at acquiring a loan modification. If so, what seemed to work.
I have started my letter writing/email campaign, starting with my elected officials.

43

Ilyce Glink

11/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

It’s a great question, @anderscca. Has anyone successfully done a loan mod?

Plenty of trial loan mods have been done, but only a fraction of those seem to have been made permanent. Like 2 percent. Tiny, tiny numbers.

How will these hundreds of thousands of trial loan modifications be verified? How will they become permanent? I don’t know that anyone knows the answers to those questions yet.

But I’ll keep looking. If anyone has a success story to share, please do it here.

Thanks.

44

missworth310

11/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Talk about modification hell…. I’m probably the queen and need to be crown. Still waiting for a response from CW/Bofa since June 08 and WaMu gave me a 1% interest only at $2,000 that I rejected ( i want at least 5 years!) then they put me in a trial mod that I rejected as well at $4,600…. insanity and now I’m about to sue their botttoms to get a principal balance reduction. My 2 houses lost over 60% of their value, going down from $3M to $1.3M one of them and the other from $2.2M to $1.1M or less… because of a builder the over built the neighborhood and liquidated it all at cost!!!

Pray with me!

45

anderscca

11/04/09 | Report as spam
Unemployment is Temporary?

My husband spoke with Chase today after submitting our request for reconsideration.
They told him unemployment is a temporary situation since at some point he will be getting another job. When he gets a job, we can re-apply.
What’s wrong with this picture?

46

tryder2

11/04/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’m lost. After reading countless blogs, I have yet to read of anyone have a successful modification. I can’t wait months getting the runaround to ultimately lose my home anyway.
I sent in my application for loan modification 10/21/09, I’m planning on calling Chase here in about an hour to see where I am in the process. Not very optimistic at this point. I paid my November payment, but unless I find a job very soon (been out of work 7 weeks), I won’t be able to make another payment.
Should I just try to sell my home now? Let it go into forclosure? I’m upside down probably $30-40k . I have a high credit score (790-800), am current on all my bills, but this is just madness.
I feel so bad for all of you, the stress on you and your families, the sleepless nights, etc. I’m not a very religious person, but I do pray for all of you during these trying times

47

rbsutton1720

11/04/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Oh, yes; add us to the list of those in HAMP hell. Ours is with Saxon Mtg.

It seems as if all of the lenders and servicers got together and agreed to operate HAMP under the same “worst practices”.

Here’s what I think the opening page of their training manual looks like:
Step 1: request documentation
Step 2: loose documentation
Step 3: loop/repeat six times (minimally)
Step 4: tell homeowner that you are in their corner
Step 5: request more documentation
Step 6: tell them they have been one of the “chosen few” to be considered for the HAMP
Step 7: establish HAMP “trial” program-but don’t provide any documentation to homeowner about how trial payments were calculated or better yet, how their loan balance was computed ($50,000 more…for what?)
Step 8: repeat steps 1,2 & 4
Step 9: tell them they have been approved, but ask for more money before telling them what their new monthly mortgage amount and principal is to be
Step 10: repeat step 4
Step 11: provide amounts but don’t tell them how its calculated
Step 12: tell them “Uh-oh. We’re missing some of your documentation. We’ll have to start you all over because of time limitations”
Step 13: repeat step 4

Am not trying to make light of what our experience has been, but after a while, you just shake your head and become numb to their antics.

48

Ilyce Glink

11/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@RBSutton1720:

I wish I could laugh, but you’re exactly right. This is how it feels to the average consumer.

I spent some time this week with some of the heads of the consumer mortgage division of the biggest banks and lenders in the country.

The guys (and, they’re all guys at this moment) seem concerned about trying to do the right thing. Your problem, and the problem of consumers all over the place, is that you’re talking to customer service reps who are about 25 levels down from the top guy – they may be poorly trained, exhausted, with not enough resources to adequately do the job.

Bank of America, for example, had zero people in it’s loan modification division when all this started less than six months ago. It simply didn’t exist. Now, they have 11,000 people. It required going from 0 to 60 in a few months.

It’s not an excuse – just an explanation from the top of why things don’t quite work out the way you envision they will – and a recognition that hundreds of thousands of people’s lives are being destroyed along the way.

Thanks for your contribution to the blog.

49

Ilyce Glink

11/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@tryder2:

Sometimes I think prayer works as well as anything else.

Seriously, I know that two things work:

1. Call, Call, Call. Make sure you call frequently and keep track of who you talk to, what they say, what their name is, where they work and their employer ID.

2. Escalate. Skip over the 24 other layers (see above comment) and jump to the CEO’s office. Write a letter detailing clearly the contact with the company and what you were told. Then overnight it to HQ.

This will work.

50

Ilyce Glink

11/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@andersecca:

The comment that was made to you is insane. On the other hand, if you don’t have a job, you won’t qualify for a loan modification.

It’s a fairly awful Catch-22.

Alice in Wonderland, anyone?

51

Ilyce Glink

11/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@missworth310:

Your property prices are so high (>$1 million) that any hope you’ll have for a loan modification has to come from the bank itself – you don’t qualify for anything from the government.

As I’ve just said, prayer is good, but constant calling might be better.

52

ibeaber

11/07/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hell is right, Indymac Bank Is just the most inconsiderate, non caring, lying ,canyving, cut throats I have ever been up against.We hired attorneys from california to do a loan modin the latter part of 08 with no result. Ihad to fight them with tooth and nail to get the 3,500 dollars back from them. Not long after I was laid off from my job. My wife was making all the money in the house.We applied for a loan mod. We were sent the packet and complied with all the wants and needs that they requested. The first check was in the form of a cashiers check, which they promptly cashed, the second was a personal check which they also cashed. The third one however was returned with a letter stating that they appreciated me trying to pay back past due payments but they could no longer accept personal checks but only those of a certified nature. We found out after calling that we were denied the same day that they got the packet back. Reason: I made a statement that my wife makes the same amount of money that she previously at the time we signed the mortgage documents. The funny thing is that I am not on the mortgage and can only speak to them with her authorization. Our second modification packet came on 10-15-09. We promptly submitted all the necessary paperwork along with a cashiers check and sent it off. They received the packet on 10-21-09. My spouse called on 10-22-09 to confirm, she spoke with a gentleman who stated that yes everything that they needed was there. She called again 2 days later and was told that the modification was being processed. On 11-05-09 we received a letter stating that they did not have the check, that they never received it. We have copies of th bank issued check which we faxed to them. So in essence they waited two weeks to tell us ,thus making the first trial payment late. I sent them another payment western union so it wouldn’t get lost ha ha. But never the less they will deny this modification also because the first payment was not on or before the first of the month as stated in the modification packet. Not to mention that on 10-24-09, just three days after they received this new modification packet, we were served with forclosure papers.I think that its high tim we all stop moping around and file a class action suit against our lenders.

53

itten94

11/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Chase Hell!!

We lost 2/3 of our income in 11/08, spent all our savings to stay afloat, hoping that job was just around the corner. It was in 2/09, but at a reduced rate. We started working with H4H in 2/09 and submitted all docs to Chase 3/09. They finally registered our package 3/22/09. Because we had late payments, even though we now had jobs we could not refinance. Why, we all ask, because when the meltdown occured the credit score requirements for refi went up about 100 points. So now we sit with Chase – idiots to say the least. In July and August our file was to be escalated, but it never happened. We apparently needed to submit the same paperwork over and over, but did they contact us to tell us this. Never have they called or contacted us directly about the loan mod, forebearance or repayment plans. It is now 11/8/09 and still nothing, we had to file bankruptcy in 9/09. Chase filed for relief from stay and received it from the court. So now I have dealt with homeowners assistance, loss mitigation, escalation, bankruptcy, and on 11/12/09 I get to talk to inactive bankruptcy to continue to discuss this non-appearing loan mod. It is all smoke and mirrors. We have not made payments to them, we have made a decision to not throw good money after bad, why pay the damn thing if they will foreclose anyway, I did that in late 2008, and it didn’t help the situation. I have read horror stories of people making their trial mod payments, only to receive a foreclosure notice after making those payments. I have no faith or trust in them. I have never received the same information when speaking to them. I have even called with H4H on conference and to no avail, they really can’t help either. I have spoken with attorneys and now am going to attend a NACA workshop to see if they can help. I have done so much research on the internet, how to save your home, blogs from other peoples troubles, etc. Not sure what will happen, but I will fight them to the death!!

The thing I really don’t understand about today’s society, everyone complains about becoming a socialist society, or not wanting to become one. Do we not realize we already have!! Rules of capitalism would have let these companies fail, no matter how large, and the largest corporation of all if the american government!! Come on, get your heads out of the sand, IT IS STILL ABOUT GREED!!!! I wish the government had given me bail out money, held my hand through a 30 day bankruptcy and then given me more money to stay on my feet, like GM. Wow, I didn’t sign up for this!

November, 2008 was the first time in my life I decided to vote…for change…all I got was jury duty and $30.

I wish everyone the very best in their fight – if we all banned together don’t make our mortgage payments for one month and march on Washington, I wonder would we be noticed then?

Kathy

54

anderscca

11/09/09 | Report as spam
Response from Senator

Just heard from my Senator who said in part
“Fortunately, the ability to open an inquiry with a regulatory agency is not solely the prerogative of a United States Senator. You may bypass the time-consuming process of a Congressional inquiry and contact your lender’s regulator directly.” The OCC is the federal regulator for Chase.

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301

http://www.occ.treas.gov/index.htm

55

Ilyce Glink

11/09/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@anderscca:

The Comptroller of the Currency regulates all of the big national banks. They’re completely overwhelmed at the moment with comments from consumers, but happy to try to help.

I heard from one of my contacts there that last week, more than 100 angry consumers trekked to the Hill (I can’t remember where he said they were from) to just detail their own loan modification from hell stories.

The OCC seems well aware of the problem – but they don’t seem to be able to solve everyone’s problem immediately.

I think what is working, is to send correspondence directly to the CEO’s office of the bank, with a copy to the OCC.

Thanks for your addition to the blog.

Folks, please continue to leave your stories and comments. They ARE being read.

56

feebrown6

11/12/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thank you for this post. I am in Loan Modification Hell. Bank of America services my loan I was formerly with Countrywide . I first went through the HOPE Foundation and was pre-qualified for a loan modification, the representative from HOPE sent the recommendation to BAC for processing on June 27,2009. I have called every week in the month of August and was told the modification is in process please be patient. I waited until October to start calling again and I was finally told the truth that there was no loan modification started on my loan. Of course I was steaming mad and I demanded to talk to someone about this I was transferred 10 times to different numbers, several of the transfer calls were disconnected. No one could give me an explanation. On Oct. 28, 2009 I called again and received a very honest person from the home retention department who started the process, she listened to me rant and she took my financial information and she confirmed the HOPE foundation did forward their recommendation for a loan modification but unfortunately no one there had made an effort to work on it. She promised to get it started. She told all that was needed from me to get the workout process started. Two proof of income, 2008 tax form, hardship letter, 2 months of bank statements. I made sure to confirm this is all I needed. I faxed all the documentation on 11/02/09 the representative suggested to call with in a week to confirm the faxed information was received and to find out the next step in this modification. I called today to be asked the same questions that I answered in October! And I was asked to fax the same information again. I reminded the young man this was faxed on 11/02/09. Which he looked and confirmed it was received. Now he is telling me that he has forward all the information to the workout team to review and that I should call back in two weeks. I am so frustrated and angry that I have made the effort to get this resolved so I can work on repairing my credit. Please tell me what else can I do. I just have this strange feeling I will be rejected. I do not know what to do. Please tell me I am not crazy!!! Please.

57

Ilyce Glink

11/13/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@feebrown6:

I can understand why you’re so frustrated. It feels like you’re hitting your head against the wall over and over again.

I’d like to suggest that you write a letter to Ken Lewis, at Bank of America’s Headquarters walking him through the timeline, who you spoke with, and when. Tell him you’ve sent the documents, called back, etc.

And then copy the OCC (See above) on your letter.

Let me know what happens.

58

jaigob@…

11/13/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Great thanks so much Ilyce, I will do that.

59

dfernam

11/13/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

A blow by blow of one persons account of the loan mod
process
rel=”nofollow” href>http://rantsofreason.wordpress.com/2009/07/14/long-
time-customer-says-goodbye-to-etrade/

60

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@jaigob

Let me know what happens.

61

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Folks:

I’ve received a bunch of loan modification hell stories from readers. I’m going to post them here.

From Cornelia:

Ilyce I’m in a loan with Litton loan, they got my loan from popular mortgage in November of last year and at that time I owed for two months.

I contacted popular to ask who I should pay the money too, them or popular. I did not get a answer from but Litton loan sent me a welcome letter in December of last year. I contacted them and ask should I send them the payment and they told me they could not accept the payment because they didn’t have all my paper work from popular at that time.

So I sent the payment to popular mortgage. Litton loan sent me a statement saying I owe the $4300 dollars, but my monthly payments were was 768 a month and late fee was $29.00. I asked how could two months be behind turn into over four thousand dollars?

I applied for the loan modification 4 times and each time I call they give me a different story. I even went to a HUD office and they sent in all my paper work and still no modifcation.

I was told to pay 3 months monthly payments which started
in June and I’m still making payments. I agree with Martha they are trying to get as much money as they can out of us and It’s not against the law.

I’m a senior citizen, should I walk away and let them have this place? I’ts a old condo, the roof leaks,the gutters are rotted out and there is a tree that rotted in the back yard that is going to fall on it one day it is just a matter of time. I have critters that live in the attic. I can go on and on about this place that litton loan only want their money for.

Ilyce you do not have to publish this whole story if it is too long and use just my first name because I’m still trying to get the loan modification. The Atlanta housing authorities have me on a list for seniors to help seniors but it’s been a year and I’ve heard nothing from them.

I also went to People helping People last year and this year and can’t get any help. Went to NACC taken the training class last year but no help. What next. Thanks for your listening ear Ilyce. You are our Oprah.

62

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Cornelia:

Follow this link to my website where I talk about how to write a letter to the CEO of your financial organization. Litton is regulated by the OCC (Treasury Dept) and you can call their help line to get some assistance.

SHould you just walk away? Maybe. But if you want to save your home, you’ll have to make some noise so you get some help.

Let me know what happens.

63

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Mary Jo Writes:

My lender was Countrywide which got took over by BOA. My husband was out of work from Aug 2008 til Nov 2008. I got laid off in Oct of 08. My husband’s son died in Nov 08.

I have been trying to get a loan modification for over a year. I contact a law firm out of California that I had seen advertise on CNN. Well, needless to say they turned out to scammers.

After this I called BOA and tried to get them to work with me on a modification but after giving me the run around for over a year. They told me they were going to give me a partial claim which was not a loan modification. The partial claim would let us pick up our payments (which went from $981 a month to $1100 a month), no money up front.

They would put the payments we are behind on a separate note that if we sold the house we would half to pay FHA this money back. They were suppose to take off our credit record the payments we had been behind on.

When we received the papers in the mail, they gave us 3 days to come up with $3,500. We would have to make a payment by the middle part of November. That would have been $4,600.

If I could come up with that kind of money in matter of days I wouldn’t need a modification. So I called them told them that there were not supposed to be up front fees. She said she could close the file. So, they closed the file and they foreclosed the 3rd of this month.

They refuse to try to help me. Now they can’t get us out of the house fast enough. Oh yeah, they offer to rent us the house for $730 a month. Ain’t that a joke. Something needs to be done about BOA and I’m going to try to see what I can do.

64

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Mary Jo: Thanks for sharing your story. I can’t figure out why so many people seem to be slipping through the cracks.

Let me know what happens.

65

Ilyce Glink

11/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

FROM LAILA:

Does an NOD expire after one year and a lender has to file a new one? I own a loan modification company and I am pretty much an expert. I also run the loan mod department of a law firm, but I couldn’t find an answer to my question.

I have an NOD on one of my houses, but the other one that i purchased next door for my family had an NTS for Jan 2nd which forced me to file a BK, which i delayed and played with for 9 months until I had to cancel it on Sept 5th. My NOD on my second house was posted Sept 10th, which is over a year. In the title search it doesn’t show a red flag anymore as if the house is in foreclosure. But i’m scared they might sell it at any minute without previous notice…. I’d hate that…. i want to know if it’s true that after an NOD expires after 1 year, they’ll have to start the process all over again. I’m in Los Angeles, California. and my houses are worth $2M & $3M….
Thanks!

66

Ilyce Glink

11/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From LINDA:

I need some help on who to contact about my loan modification which has been with Chase since April 2009. They are dragging there feet. I was told last week my loan was in the final stage, with an underwriter. I really do not belive them.

67

Ilyce Glink

11/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Shelley:

Ms. Glink, I sure hope you can help us. I don’t know quite where to turn. We started our loan mod process in April this year. Our loan is with Countrywide/BofA.

After being stonewalled for 2 months in direct talks with Countrywide, we hired WMG to help us in this process. They charged us $3,500 upfront and we submitted all our paperwork. We were told that the process would probably take us no longer than 30 days. Over 7 months later, and here we are. Today we received a certified letter that our loan is in default and will go to foreclosure if we don’t pay over $10K by 12/10/09.

We did everything right. Responded quickly and completely. We ended up submitting our paperwork a couple of times, only to be told that the CW/BofA merger caused major delays. Meanwhile the company we signed up with was acquired by Financial Litigation Law Group, and we were assigned all new case workers.

I called nearly weekly to find out status on our case. We received assurances that our process would be completed in 90 days (by 11/25/09). And now we are in default.

When Obama came out with his loan mod plan, we thought he was speaking directly to us after suffering severe financial hardships late last year/early this year.
Yet we tried month after month to keep up with our payments (never have had bad credit), and in doing so accumulated significant debt. We held back one payment thinking it would help us progress things along. And then then last three months made partial payments, having been told that it would all be resolved when the loan mod was completed.

Please, if you would give me some advice on the steps you would take to rectify this situation and resources that are available to us, we would be forever grateful. We have two children that have enjoyed growing up in our home. We want to rectify this situation, save what we can, and move on.

Thank you in advance for your consideration.

68

Ilyce Glink

11/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Jason:

Hello, I just heard you speaking about this subject on the radio here in Atlanta. After reading all of these stories, I’m wondering if it’s worth it to try this program.

I have contacted Wachovia / Wells Fargo and have received the paperwork explaining what documents need to be submitted.
I’m currently in the process of filling out financial statements and gathering the necessary documents to be submitted.

I have a decent credit score and all my payments are up to date,however, I have had three pay-cuts this year and am looking at a possible fourth. Every bit of revenue I’m bringing in is being used. I have recently cut off my telephone service and cable TV service as well. I am living on a very strict budget, all non essential expenditures have been stopped.

I believe that my home value has dropped below what I paid for it.I owe approximately 135,000 and I think it’s probably worth about 125,000. I have an 80/20 and my 80 is at about 6.5% and my 20 is 8.75.

My question is, Should I submit this paperwork for the loan modification? Or should I focus on trying to secure a traditional refinance?

Your thoughts are greatly appreciated.

thanks in advance for your response.

69

Ilyce Glink

11/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Jackie via email:

I am currently past the 3 month trial period and have a new agreement with my lender. GMAC mortgage was great with me and did things in a timely manner and always had good info for me when I called.

Originally, I hired attorneys Fransen & Molinaro out of Corona, CA. They advertised on the radio show House Calls and I paid them $3200 to help me with my loan mod. I nearly lost my home because of them.

They fired the first person handling my case and then shuffled me around so much that i never even knew who was my current rep. The owner straight up lied to me on the phone when he told me that he had spoken with my lender on the phone and all the paperwork was in. I hung up and called my lender myself and they told me that no, they were still waiting on paperwork from my attorneys.

I finally took it over myself and it came down to finally being approved for the Obama plan 10 days before the foreclosure sale date. I filed a complaint with the bbb about these people and I don’t have the money to sue them but i am just thankful that i thought to keep track of the people doing this. They failed me all the way around.

I told the lender to take their name and number off as contacts and these people have never even called me to see how it’s going or what’s going on. I just stopped using them. Just wanted to let you know that GMAC mortgage was great with me but those attorneys almost made me lose my home.

Coming down to 10 days until the foreclosure sale date is ridiculous.

70

Ilyce Glink

11/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Jackie:

I have to tell you, this is just awful. I think you should call the State Bar of California which regulates attorneys and file a complaint. You may get your money back from them or not, but in any case, you should file a complaint.

I also am really glad that you wound up having success in getting GMAC to work out a loan modification for you. And, I’m happy to give them a shout out.

Thanks for sharing.

71

feebrown6

11/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ilyce,

Thank you for your advice writing to the President of BAC, I contacted the Pres. BAC Home Loans via email yesterday. I received a call from the workout department today to start my request. Your advice is valuable.
I will give an update.

72

Ilyce Glink

11/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@feebrown6:

I’m thrilled to hear that you’ve made contact! Really good news.

Let me know what happens.

Ilyce

73

Ilyce Glink

11/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Folks:

Contacting the CEOs of your lender will work. Please see Comment
62 for a link to my ThinkGlink.com site where I have outlined in letter form how you should correspond with your lender.

I’d love to help you turn this around. Let me know what happens and please continue to submit your stories. I know from the emails I cannot post (because they’re on “background”) that they are being read by people at the highest levels in these companies and in the federal government and your concerns are noted.

74

Ilyce Glink

11/20/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Kathy via email:

I have a home loan with wamu/chase. I started with a loan modification back in may 09. I was asked to continually send the same things in over and over again. Also when I called I had to talk to several different people, and most of them didn’t even know anything. To make a long story short my modification papers arrived today to sign and send back. Guess what? My payments are higher than before the modification. And the interest rate stayed the same. Big Help they were. The trial period my payments were 542.50. My payments before were 880.32. and now they are 900.00. I guess they will just have to take the house.

75

Ilyce Glink

11/20/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Kathy -

This is not supposed to be happening. Your payments in the permanent modification are NOT supposed to be higher than your trial period loan modifications.

I urge you to contact Jamie Dimon’s office (he is the CHASE CEO) immediately to let him know that this isn’t right and you are perfectly happy to continue with the trial modification amount on a permanent basis. Let him know you cannot afford the higher amount and will otherwise have to go into foreclosure.

Here is the contact information for Jamie Dimon:

JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017
United States – Map
Phone: 212-270-6000
Fax: 212-270-1648
Web Site: http://www.jpmorganchase.com

Send the letter return receipt requested, or overnight, and copy the Treasury Department and the OCC on it. Let me know what happens.

76

kimbow

11/21/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We have been in loan modification hell since February 2009.
My husband was laid off in January. Thus the reason we
applied. We were never late on any of our payments. In
August 09 we started the 3 month trial period payments
which was half of our original payments. In October I kept
calling to find out where our package was on the loan
modification (which we never got). Asked them what to do
for the November payment and they said to pay the trial
payment amount if we did not get our package. Called the
bank November 2nd to pay the mortgage and were told we
had been denied and we were behind now by 2 months.
There goes the credit rating. The reason being they had
used my husbands unemployment check as his income and
now he only has 9 weeks left of unemployment which is not
satisfactory, he must have 9 months worth when applying.
He did when we started the process. Fortunately, one of the
people at the bank called us back the very next day (which
is the first time that has happened) and said we could
reapply but we would have to do trial payments again for 3
month, but it won’t start until January. In the meantime he
got a job, although his pay is half of what he was making.
So we are continuing the loan modification process. Will
post more after we talk to the bank again.

77

Ilyce Glink

11/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Kimbow:

Thanks for sharing your story. Let me know what happens.

78

Ilyce Glink

11/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Nicole and Troy via EMAIL:

Our family (Myself, husband and two year old daughter) face foreclosure in December 2009. We are a middle class, hard working family who strived for the American dream. When the recession hit, one of us was laid off, and we scraped by on one salary and unemployment.

Now, we can no longer scrape by and have been refused a loan modification from our mortgage servicer, Bank of America. We sent the paper work to Bank of America in August 2009. Every week they stated our application was being processed.

Finally-4 months later, I called BofA and got someone in India. I demanded to know what was taking so long with our pre-approved loan modification application and they stated our application was cancelled due to information they requested from us but did not receive. I informed them I received no requests and we mailed them a completed application via USPS overnight return receipt! So, basically they stated we are facing foreclosure December 11th!

With no place to live and no family to turn to – our American dream has become a nightmare. We want to know why no one is reporting about the illegal acts of the mortgage companies??

This situation is getting worse and the papers and media are setting forth biased reports or nothing at all. We would like to speak candidly to a reporter about our experience with Bank of America.

We have included our contact information below. If we do not answer, please leave a voicemessage with number and we will call you immediately.

79

Ilyce Glink

11/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Nicole and Troy:

I have pasted your comment that you emailed to me into this blog because I know there are folks at Bank of America who read it. I have also deleted your contact information because I don’t want you to be bombarded.

The treatment you describe is what I call CUSTOMER NO SERVICE. I suggest you write a letter to Ken Lewis, the current President of Bank of America detailing the treatment you’ve received. Ask why you are not eligible for a loan modification.

I’m going to say that if you don’t have any income, you won’t qualify because you need to have some income coming in. But if the lender believes that it will make more money by forcing you into foreclosure, then you won’t get a loan modification. Why? Because HAMP is voluntary.

Here are some links to explain things:

Foreclosure Mediation Aren’t Working Because of Net Present Value (NPV) Calculations.

Calculating The Net Present Value (NPV) Of A Foreclosure Vs. A Loan Modification.

And, if you want to know how to write an effective letter to the President of your loan company, try try this suggestions in this article.

Good luck, and let me know what happens.

80

Ilyce Glink

11/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Mitchell via EMAIL:

I have a primary residence and 2 rentals. All with 1st and 2nds. 2 are probably negative equity. lenders are Wells fargo, Citi and GMAC. I can’t refinance and hear different stories about modifying rentals. Can you help?
Thank you.

81

Ilyce Glink

11/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Mitchell:

I don’t really hear stories about lenders modifying rental property loans. The lenders feel that if it’s an investment property, you’re stuck for what you borrowed.

You might get your primary loan modified, but it depends if you qualify with income and how much underwater you are.

Contact your lenders by calling the toll-free number listed on your statement. If you don’t get a response (either a yes or no) then follow the advice and links in comment
79 for information on how to write an appropriate letter to your lender.

Let me know what happens. You can follow my updates on Twitter @Glink.

82

anderscca

11/22/09 | Report as spam
Rental Modification

After being 6 months delinquent with our rental property, Wells Fargo offered us a modification at 4% for 40 years.

83

Ilyce Glink

11/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@anderscca:

Yours is just about the first rental loan modification I’ve heard of. And, while I don’t like a 40-year loan (and WF will do fine out of a 40-year loan interest-wise) 4 percent should make that rental much more doable.

Congrats. Kudos, Wells Fargo.

84

Ilyce Glink

11/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Nicole and Troy, Via EMAIL:

Words do not do justice explaining how we feel right now. I just thank god my husband still has his job. I think at this point, since my husband and I will lose everything we have worked for in the past tens years – in the next two weeks, your reply is helping us fight a little longer. We feel as though we may get some answers now, but there will never be closure. I tried to research the BofA headquarters on-line and there are at least half a dozen addresses. If you could forward me the most effective I would greatly appreciate it. Also, we will try the Making Housing Affordable government hotline again as they are not open on the weekend. I will do my best to stay in touch and follow up with you as to how we will be doing, since we still do not have anywhere to live with our two year old beginning December 11th, 2009, right before Christmas.

85

Ilyce Glink

11/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ken Lewis, President and CEO
Bank of America Corporation
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
United States – Map
Phone: 704-386-5681
Fax: 704-386-6699
Web Site: Bank of America.com

86

Ilyce Glink

11/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

How to Find CEOs and Corporate HQs of Publicly Traded Companies:

Go to this page on Yahoo Finance and type in the name of the company in the “Get Quotes” search box.

I typed in “Bank of…” and Bank of America popped up.

On the left navigation (blue bar on the left side of the page) look for Company and then choose profile.

Under Profile will be the company headquarters. Middle of the page, on the right, will be Key Executives. You should address your letter to the President and CEO of the company.

Hope this helps.

87

CHOPPER88

11/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am with Wells Fargo and since February 2009 I have been trying to get a loan modification. It is a complete joke ! First they offered forebarance and of course that does not help you. Then from May till August the loan just sat in ther office with no one doing anything. So then they said ok we got and offer for you , now I have a payment of $3850. They said mail in $3000 dollars for 3 months then after you do that we will take a look at modify your loan. Man what a deal. So they were set up to foreclose on September 16 2009. I sent in the $3000 then 2 weeks after that I got a letter from them indicating you may qualify for the Home affordable plan call us, and I did. I set up the first payment then they did nothing else nothing they were to send me a packet of info in 7 days and did nothing. So I called 4 time and they said they sent it out and no package a month now has passed. I called Hope now for help well she put me through her couseling course and sent it to the lender and so what. Then I call Wells and they said well you been kicked out of the program I said why and they said you were to complete a couseling program. I told them I never new Iwas supposed to. She said let me see here oh! I see that you have I said I did ok well by the sheer luck I did. So she let me submit it. I ask if they were oing to draft they said I been kicked out. So me and the Hope now person called them they said that the letter was sent out to drum some business and interest in the program and that your file was never pre qualified. Wow! I am a commecial mortgage broker and business has been very slow buy I know what I am talking about and I have never ever seen such a mess in all my life. I am hoping they get it right not just for me but all of us.

88

feebrown6

11/24/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hi Ilyce I promised to give you an update on my Loan
Modification, unfortunately I was told today I did not qualify
for the FHA/HAMP program because the amount FHA will
hold for a Partial claim is $117,159 and my amount was
under @ $76,710. I asked for an explanation and he was
incapable of helping me understand the process he kept
saying it was too complexed to explain!!!! Oh, plus I am only
two months behind so when I have reached 4 months in
default or more I can re-apply. Do this make any sense?
Where do I go from here! HELP…….. (I am drowning in grief)

89

auroranae

11/24/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Regarding post
74-75-
Like the person in
74 U am being given different info after being told the modification was finally done. Now
I have not heard from my Loan rep at EMC/Chase in over a month – my calls are not being returned. The last I heard the modification payments were to be 3185.00 a month instead of the 2898.50 set in the trial period. Also the interest rate is staying the same… and the payments I now owe from not making full payments are being added to the loan amount …
my regular payment is only supposed to be 3065.00. Initially I was told the interest rate would drop from 7.6 to 5.5 % and that the payment would never be higher than the trial period payment…
The last contact I was told the interest rate would be 7.69 and to expect documentation to arrive in the mail… that was mid-October.
The Info in post
75 will be put to use by me ASAP.
Thank you for trying to help.

90

Ilyce Glink

11/25/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@auroranae:

I am BEFUDDLED by this new trend of having the permanent modification payment amount RISE instead of stay the same. This makes no sense to me and I’ll start looking into it next week.

I will also ask someone I know at Chase to perhaps provide an explanation.

Please let me know what happens after you send a letter to Jamie Dimon, CEO of Chase. I’ll be waiting to hear from you.

Good luck, and Happy Turkey Day!

91

Ilyce Glink

11/25/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@feebrown6:

My go-to guy for FHA explanations said he has no idea and would have to do a lot of digging to get a real explanation. I’m going to be on-air for the Clark Howard Show shortly, but will tackle this as soon as I can. Happy Thanksgiving (in your grief!).

92

Ilyce Glink

11/25/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@chopper88

This sounds like a doozy. I want you to take the advice in Comment
75 and Comment
86 and send a direct email to the CEO of WellsFargo at his company HQ:

Mr. Richard M. Kovacevich, Chairman
Wells Fargo & Company
420 Montgomery Street
San Francisco, CA 94104
United States – Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site: http://www.wellsfargo.com

Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.
and the OCC, which regulates Wells Fargo.

Be clear and concise (follow the directions on how to write the letter). Overnight it (for delivery on Monday) and be sure to be polite and include all of your contact information and loan number.

Then, let me know what happens.

Good luck, and Happy Thanksgiving.

93

downnout

11/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I was working with a local program in georgia to try to help me save my home. It is fianced with bank of america. I was only 3 months behind when I asked for help, Im self employed,single, and the economy hit me hard. Now 6 months later they sold my home on the courthouse steps, and have 3 months to vacate. I thought Obamas plan was to help us try to keep our homes. Thats the biggest joke Ive ever heard…

94

downnout

11/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am a hair stylist, business owner, single female 50. I recently lost my home to foreclosure(bank on america). I was only 3 months behind when I tried to get help, now 5 months later its gone, and have 3 months to move. Who is benefiting from this program of Obamas, ?????

95

auroranae

11/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I got a Fed-Ex package yesterday with the modification docs that I had no idea was coming as I have still not had a return call from my loan rep. In the package it says that we are going to have a 6.99 interest rate with an interest only loan for 10 years then years 11-26 ( when the loan will be paid) it will be principle and interest at 6.99%. Our current interest rate is 6.88% so I am confused as I was told the rate would be reduced to lower the payment– oh and the payment it says we will have will now be 3151.00 a month ( which includes 382.00 escrow monthly). of course getting the package yesterday I now have to wait until Monday to call to clarify some of the things it says and find out why it is interest only at the same rate … and 19k was rolled into the loan amount to cover the shortages from the last 13 months of reduced payments… and according to the docs the loan is serviced by EMC for Wells Fargo – this is the first time I have heard this too. So now who do I contact to get better terms for this modification? And now that they have drawn up this modification can I challenge it or change it? I need to know what to ask when I call on Monday and who to email /send a letter to about the horrid service I have had… it will take 10 pages to document the mess this has been!

96

auroranae

11/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

sorry- the current interest rate is 6.99% so there is no reduction in the interest rate and an increase in the modification payment… our regular payment is only 3065.00 so the modification payment is more than the trial payments AND my regular payment!
Why? Can I ask for a reduced payment or interest rate?
Thanks!

97

Buildblue

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have faxed Chase Over and Over And Over about my Modification. I have spent countless hours on the phone with them too.They either lose my paperwork or it goes into a black-hole. This has been going on for over a year now. They have made numerous errors in dealing with my escrow account and they seem to be either totally inept or just plain corrupt.
I am a part of some class action suits against them and I just can not believe how many other thousands of people are in the same situation as me. This has gone on way too long,is there Nothing we can do ??

98

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From MATT VIA EMAIL:

Loan Modification hell? I would say definately yes. I have hired 2 outside agencies, total investment $4500.00. Neither one did me a bit of good. I’m now in weekly contact with the bank directly and still cannot get a decision on weather or not they will modify this loan. My stats are as follows.
Property value $300.00 (approx)
loan ballance $417,000 but with all the arrears payments the balance has balloned to $465,000
I have been out of work since march 09, but my wifes income can support a reasonable modification mgt payment.
First mortgage holder – B of A, formerly Countrywide.
This process started in July of 2008, my home has lost approx 50% of its value, I saw the writting on the wall as too the future of my job, so I started the loan Mod process as to get ahead of the curve. So much for that strategy. The bank has postponed 3 sale dates. I have another coming up in December. Needless to say we are very frustrated and living with this over our heads has taken a toll on the marriage relationship, our lives have literally been on hold for well over a year.

99

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@downnout:

I think President Obama does feel as though he is trying to help Americans save their homes but as you point out, without a job, it doesn’t amount to much.

Today, I blogged about the Treasury Department’s new effort to keep people from falling into foreclosure and turn temporary loan modifications into permanent modifications but we’ll have to see how it all turns out.

Read today’s post: It’s all about how the government is going to either embarrass the lenders or penalize them in some way if they don’t do a better job with loan modifications.

And yet, loan modification hell continues for so many.

Thanks for your comment.

100

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@auroranae:

What you received in the mail is simply offensive. There’s no other way to describe it. What are the lenders thinking? It makes me so mad I could tear my hair out.

I’d keep fighting. Write to the Treasury Dept. Ask them how this kind of response helps anyone. And, read today’s post. One
101

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@auroranae:

What you received in the mail is simply offensive. There’s no other way to describe it. What are the lenders thinking? It makes me so mad I could tear my hair out.

I’d keep fighting. Write to the Treasury Dept. Ask them how this kind of response helps anyone. And, read today’s post. One law school professor thinks 15 million Americans should walk away from their mortgage.

102

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@buildblue:

Contact Chase at its corporate HQ.

Jamie Dimon, CEO
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017

Phone: 212-270-6000
Fax: 212-270-1648
Web Site: http://www.jpmorganchase.com

Send the letter return receipt requested, or overnight, and copy the Treasury Department and the OCC on it. Let me know what happens.

103

Ilyce Glink

11/30/09 | Report as spam
How to Reach the OCC

It’s worth repeating this information from Comment
45:

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301

http://www.occ.treas.gov/index.htm

104

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Sharon, VIA EMAIL:

I would like to add my Wells Fargo horror story to your list.

I contacted the bank as soon as I knew I would have a problem. I have been trying to work with in the Wells Fargo system since January 2009.

Thus far I have had my paperwork lost, destroyed or ignored six times, I have had my information miss-entered at least twice, once on my budget information and once on my alternate telephone number. The change in phone number just cost me my first real offer. The correct phone number was in their system on Nov 12 because a WF rep called me on it.

I have a complete phone log and fax record of every call I have made or received. I have been told out and out lies on a number of occasions

Their game plan is they want new data every 30 days and they put the entire process on hold until they get it. The previous month’s information is deleted meaning each month is a new start. The criteria keeps changing, I sent the same document in every month and, in November, I needed to send a newer addition of my husband’s social security award letter.

THIS INFORMATION NEVER CHANGES!

It also cost me 10 days in process time. I have learned to call in 2-3 times a week to get a status report. They say to call in every 7 days but I can guarantee that they will delete your data if you are not on them more often.

It is also very distressing to be at the mercy of “customer service” people with the speech patterns and grammar of a fourth grader who have your financial life in their hands.

105

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Sharon

Your story is horrifying and scary. Although you probably know what I’m going to say if you’re reading this blog, you should immediately contact the Wells Fargo CEO and detail the specific timeline of events.

Mr. Richard M. Kovacevich, Chairman
Wells Fargo & Company
420 Montgomery Street
San Francisco, CA 94104
United States – Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site: http://www.wellsfargo.com

Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.
and the OCC, which regulates Wells Fargo.

Here’s the OCC address:

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 800-613-6743
Fax: 1-713-336-4301

http://www.occ.treas.gov/index.htm

Please send this information overnight or with return receipt requested and include copies (NOT ORIGINALS) of all your paperwork.

Your story, and the others on this blog, are breaking my heart.

Let me know what happens.

106

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From CMONGE via EMAIL:

wells fargo is unable to adjust terms of our mortgage….we completed all paper work properly …paid modified loan payment for three months on time…they recommand short sale or transfer ownership of our home to wells fargo…we have paid 60,000 dollars on adjustable mortgage for the last six year and have never missed a payment..we had asked help on our mortgage because of health reasons..we do not know if we can continue our old mortgage or if we no longer qualify for our old payments… who can help

107

Ilyce Glink

11/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@CMonge:

You need to send a detailed timeline of what has happened to you along with copies of all paperwork to:

Mr. Richard M. Kovacevich, Chairman
Wells Fargo & Company
420 Montgomery Street
San Francisco, CA 94104
United States – Map
Phone: 866-249-3302
Fax: 651-450-4033
Web Site: http://www.wellsfargo.com

Also, send copies of the letter to:
Mr. Mark C. Oman, Sr. Exec. VP of Home & Consumer Fin.
and the OCC, which regulates Wells Fargo. (See
105 for the OCC’s address)

Be clear and concise. Overnight it (for delivery on Monday) and be sure to be polite and include all of your contact information and loan number.

Good luck and let me know what happens.

108

cramos101

12/01/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

It took 8-9 months for my loan modification to go through with WellsFargo. It was a nightmare and it has destroyed my credit, my home was almost foreclosed and now that my loan modification went through the amount that they told me my loan would be apparently isn’t correct according to the Escrow Department with WellsFargo. They say I am short and it will go up significantly which puts me back in the same boat I was in before I asked for a loan modification. WellsFargo is a terrible, horrible and unprofessional company. I have never seen anything like this before in my life. They say they want to help First Time Homeowners to purchase a home but it seems as if they are making more money by Foreclosing on your home. I am going to have to sell by home because WellsFargo are trully incompetent and a unethical company. Please warn people not to finance under WellsFargo. You will loose your home with them.

Cynthia

109

heather225

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am too lost and don’t know where to turn in the loan mod. hell!!! My loan is Fannie Mae owned and our servicer is Indy Mac…horrible. Endless phone calls, notarized letters, faxes, updated financials…have gotten us nowhere. Ignorant, rude cust. serv. reps that refuse to put you on the phone with someone who actually knows what they are taking about…or does such a person exist?! As of yesterday I was told…don’t bother…because you will fail the NPV again. Don’t know where to turn…they have started foreclosure proceedings on our home during the 5 month HAMP review. Our mortgage payment is 3900/mo and we are underwater. We fit all the qualifications… there is no way the bank will profit from foreclosure…we can afford a modified payment…our gross monthly is 7200/mo. I will take any guidance…anyone else have a Fannie Mae backed loan with the same issue? We are considering hiring an attorney…don’t know where else to turn?!

110

itten94

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update to Post
53 -

Now that our file is in the inactive bankruptcy department, I spoke with someone there today who actually offered a 3 month trial mod. I also received a phone call last week from the executive resolution group at Chase, but she has not returned my call. The payment amount was $1890, now with the 3 month trial mod $1598 based solely on gross income, not expenses which he said is calculated during the actual review process for a final mod.

I have been dealing with this since March, 2009 and this is the first person at Chase that has offered anything.

My question is, do I proceed down this road with Chase struggling to even make this $1598 payment? Is it just an avenue for them to get 3 months of payments from us, and then say we don’t qualify for a mod? Or should I proceed with working with NACA, which is what I have started to do, but Chase doesn’t know that yet. I don’t trust Chase and need some serious advise.

Thank you
Kathy

111

heather225

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I, too, am lost and also in loan mod hell! Endless phonecalls, notarized letters, faxes etc have gotten us nowhere. Our loan is Fannie Mae securitized and serviced by Indy Mac. My latest phonecall has resulted in me being told not to bother…because the mod. will be denied again due to the NPV…I hadn’t known it had already failed due to the NPV. I don’t think the ignorant, rude cust. serv. rep. even knew what the NPV meant. We have been told that foreclosure proceedings began in Oct. when we were still in review for HAMP…little did we know. There is no way it is more valuable for the bank to foreclose on our home…our payments are 3900/mo and we are underwater…our income is suffucient to make modified payments at 7200/mo. Inconsistent answers, re-review, calls to HOPE…get us no answers. HOPE connected us with HUD counselors who tell me they are so busy no one is available to speak to. I wouldn’t continue to pursue this tirelessly unless I believed that we really should qualify for HAMP. If anyone is in a similar situation with Fannie Mae as their mortgage owner…any guidance would be appreciated. I’m not about to give up on a home that we paid for 9 years…never late…and only defaulted this past July, after trying to get help from IndyMac for 7 months!!! Any and all suggestions welcome. I will contact anyone that might be of some assistance…we’re trying to avoid a lawyer…but I’m starting to think that the laws are not being adhered to as they should!

112

Ilyce Glink

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@cramos101:

You need to immediately contact the CEO of Wells Fargo and overnight him a succinct letter with your story. Here’s a link to a post I just put up with the CEO names and HQ addresses for CHASE, WELLS FARGO and BANK OF AMERICA.

Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO.

113

Ilyce Glink

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@itten94:

Kathy: Did you get the offer because NACA is involved? NACA says it has a high closing rate on loan modifications, but it’s hard to quantify their numbers.

I’d work both sides of the aisle for a little while and see if you can get Chase to be a little more reasonable. Be sure to contact the Chase CEO at this link.

And, let me know what happens.

114

Ilyce Glink

12/02/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@heather225:

First, you have to know there AREN’T ANY LAWS. All of these loan modification programs are voluntary.

Yes, Obama’s team took the big mortgage lenders to the woodshed last week for not doing more, but THEY AREN’T BREAKING ANY LAWS THAT I KNOW OF.

It’s absolutely insane.

What can you do? Who took over your loan when IndyMac bank when out of business? You need to contact the CEO and let him know what’s happening.

You might also want to send Shiela Bair at the FDIC a little love letter as well.

115

heather225

12/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

When IndyMac went out of business, One West Bank took over as our servicer…just as bad. The question is…when your loan is securitized by FannieMae, who are you ultimately dealing with…One West or FannieMae?! I also put another phone call in yesterday and ,of course, spoke to cust. service…who told me we were never actually denied yet and recommended that I send all the info. AGAIN!!! So, we’ve been told we were denied on 9/18, not denied yet on 11/1, then denied on 11/2 and then not denied yet yesterday. Each rep. is supposedly reading the same screen…I just don’t get it!!!

116

Ilyce Glink

12/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@heather225

You’re supposed to be working with One West Bank, but it sounds as though their software isn’t working and their people aren’t well-trained.

I wish I had some more answers. But sense is that no one really know what is happening here.

117

Ilyce Glink

12/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Heather225:

One West Bank is regulated by the Office of Thrift Supervision (OTS) which is a part of the Treasury Dept. Here’s how to contact them:

Office Of Thrift Supervision
John E. Bowman, Acting Director
Anita C. Tyndall, Acting Ombudsman
1700 G Street, NW
Washington, DC 20552
Phone (202) 906-6000
OTS.gov

The OTS regulates lenders that are state-regulated, not nationally-chartered.

118

dexter999

12/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thank you for providing this forum. I began my loan modification process in November of 2008, now over a year ago, and have taken over 15 pages of notes detailing each call and how the process has changed over and over. My intent is to type it all up in to a blog and have the link available for reference. Good advice here to contact the CEO and cc the regulatory agencies as well.

Actually I began this process by contacting the CEO of Chase back in January of 2009, and quickly I was assigned a rep from the Executive Resolution group. She was helpful in getting an analyst assigned to my case, but once that was done she stepped out of the picture and it was up to the analyst who was so overwhelmed that I never got any updates after that. Also, none of the other customer service reps would help because they said only the analyst could help me – but that was a dead end. Ultimately the analyst did offer me a 3 month trial loan mod that I continued to pay for 6 months because nobody at Chase had any different news to offer except “just keep making the trial payments until we get back to you”. During that period Chase changed their process again and said that the analyst as the single point of contact was ending, so my “relationship” with my analyst was severed, and anyone would be able to help after that. Unfortunately, nobody has been able to help and their processes have changed again and I am enrolled in to another trial period now, with no end in sight.

So here after 1 year of stress and anguish I am dealing with horrible credit damage and a low credit rating and maxed out credit cards and no savings. At this point it is really making sense to just declare bankrupty and take the credit damage for 5-10 years. In that time I could reduce payments and actually save money rather than riding this hamster wheel.

Instead of hiring a lawyer, I am considering hiring a financial analyst to help me build a few alternate scenarios and see where I would be in 5 or 10 years if I go through with foreclosure or bankruptcy.

Good luck to all and I still am hoping to see some success stories here!

119

Jewdy

12/03/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes I am in mod hell with Bank of America. I really really thought it was just me. I started asking for a loan modification in March 2009. Anyway, I was offered a trial modification in July for 3 months. It was great terms and I was told the loan would be converted to a permanent modification at the end of that period if I payed on time for those 3 months. My hardship was my hours were reduced at work. I never ever had a late payment, and I was looking to reduce my payments so I would keep the house. Anyway when the 3 months were over, I received no communication or instruction as to what to do know. I called BofA, and asked for instruction. Basically they told me I owed all the money I saved during the trial mod period. I was shocked thinking they must not understand. But they did understand, so I paid the over $1100 I saved during the 3 months of the trial mod. I was then told by a supervisor not to make another payment until the end of Oct. because a permanent modification would be done by then and I might not need to make a payment until December 1st. He assured me he was notating my file and I would not get a late payment and they were not reporting to the credit bureau. Mind you I have only sent in a letter of hardship, 2 paystubs and a verbal expense list. They said that is all they needed. A new analyst was assigned to my file on Sept 8th. I called as instructed on October 20, and was told the analyst had not even looked at my file. They escalated by case twice with no contact from the analyst. I paid my full payment on October 30. I did mess up and sent in $20 less than the full amount. Mind you I was told such ridiculous things by supervisors etc. that my file was sent to Fannie Mae for approval. I find out later that is impossible as they have not asked me for the documents that Fannie May requires and I learned I did not have a Fannie Mae trial mod, it was a BofA trial forebearance ( someone said that is what BofA is doing and not participating in the HAMP program even though I have a Fannie Mae Loan at totally qualify). The analyst finally reviewed my account on November 13. I was told then not to make any more payments by a supervisor, I needed to be 60 days behind to qualify for the MHA. Then I was shocked to get a certified letter of default on November 23. Remember I was told they were not reporting to the credit bureau and I was in review. I was scared and made what I thought was full payment on November 25 over the phone with another supervisor. This Supervisor told me exactly how much to pay to bring my account current. I find out later, that I was charged two late payments, I was considered late for October and November and my credit was dinged even after I was told it was not being reported to the credit bureaus. I was told this many times they were not reporting. I made a full December payment today with all the late fees. Someone actually told me today that I should only be paying the reduced trial modification amount until they work something out with me. The analyst by email told one supervisor on Tuesday December 1, that I was “good to go” and to call back in 2 weeks. She stated that only the conversion of computer systems was holding things up. Yeah right. Regarding paying the reduced trial modification payments, I said are you crazy to the supervisor, if I don’t get a permanent loan mod, I am going to owe all that money with late fees? I also learned today that I wasn’t in the HAMP program at all. I know I am qualified so I asked why not, I was told they are reviewing my case to see which program to offer me. Anyway, in the end participating in trying to get a loan mod has cost me more money, and hurt my credit. I am getting advice that could have possibly cost me my house. The bank was very quick sending me a notice to default and I wasn’t even a full 60 days late. Also the November payment I made with a Supervisor, wasn’t credited the account correctly causing me to look like I didn’t make a November payment. Frankly, I have 2 masters degrees, I am a Social Worker and navigate systems all the time, but I have never seen something that felt more like a con game than this. I have cried on the phone out of frustration. Sometimes the supervisors are very nice, I am not sure if they know this is a scam. I am not sure if my negotiator knows. Anyway, every time I call I get a new piece of information, I heard today from a representative that my negotiator gave herself until May 2010 to finish my loan mod. That would be over a year of trying. Can you imagine if I only paid the trial modification payments until then, accrued all those late payments and owed all that money that I would saved paying reduced payments. One representative in the imminent default department said, “we would work with you, we wouldn’t hang you out to dry” if you didn’t get the loan modification. After reading everything here, I would be in foreclosure before May 2010. Is ultimately that the goal of BoA??? I would like to know. Judy

120

lindseyalee

12/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We are in Modification Hell with CitiMortgage right now. We were approved for a Modification on May 4, 2009. We were told that all we needed to do was wait for our loan packet to arrive and a phone call from Citi with our modification offer. Seemed perfect, our hopes were high…how wrong we were. After almost 3 months of calling Citi everyday, we finally got our offer over the phone on July 28, 2009. We were to make 3 modified payments of $1361 while they finished our paperwork and, if we did this, they would permanently modify our loan. Well, we made our three payments on time. Collection calls started because we weren’t making the full payments. We explained that we were on a modification program. The collections people could see that in the computer, but since it was automated, there was nothing they could do. We have been getting collections calls everyday for 4 months now, sometimes 10 calls a day (we have the call logs to show it). After we made our third “on time modified payment” we called to inquire about making it permanent. We were quite shocked to find out that “a mistake was made by Citi, and the accept box was never clicked in the system” so our modification was never processed. This was contrary to the 30 calls we have made verifying our modification was in progress (we have dates, names, and ID numbers of each call). At one point, they even told us to watch the mail for a packet from the US Treasury. So, to make matters even worse, Citi informs us that we have to start all over with the modification process. Our new “trial period” will start on Jan 1, 2010. We also just found out that all the trial payments we have made we considered “partial payments” and they have been racking up late fees and penalties. We have also begun to get notices of foreclosure. AND, if we make it through the next trial period, all the late fees and penalties will be rolled into the new loan! HOW CAN CITI DO THIS??? They made the “mistake” How come we have to pay for it? When my call was elevated to a supervisor. The supervisor told me that there was nothing he could do and that if i didn’t like the program, he would drop us from it and they would foreclose on our home, since now we are behind from all our “partial payments.” Can someone please tell me what to do now? This seems like a scam. They approve us, we do what is required, they make a mistake, and we just have to take it.

Oh, I almost forgot. Since we are now considered behind on our mortgage, because the past 4 months payments weren’t counted as modification payments, Citi has refused to release our Escrow money for our property taxes! As of December 1st we are behind on our property taxes too because Citi is holding our money. This is a nightmare.

If there is a lawyer that can help us with a lawsuit against CitiMortgage, please contact us: lindseyl1225@yahoo.com. We have every contact noted, names and ID numbers of every person we talked to, and a video recording of the conversation with the supervisior.

121

Jewdy

12/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Lindsey,
I am so sorry to hear what happened to your family. I had a sinking feeling that was the path Bank of America was leading me too. They say all collections would stop on the email sent to me, yet I received a notice to default. I was told to stop paying my payments to qualify and sometimes told by others in the loss and mitigation department to continue paying the trial modification amount even though that period had expired. After getting the notice to default and late payments I thought to myself I am taking over this process and not listening to anyone except my intuition. Anyway, yesterday I went into a branch to try and correct an incorrect postings BoA had of a mortgage payment which resulted in two late payments $178 that I need for my family. Anyway a bank employee connected me to the first mortgage department and it appeared that they have some power there. I told the helpful person what happened and what I was being told by the loss and mitigation department, and she is actually working on getting the late payments reversed. I don’t know if she can, but it seemed that she had a lot of access and it was more of a direct route than speaking to the under trained people in loss in mitigation. I will let you know if it works, but I do think there are other departments in the bank that might be more professional and the branches know the inside numbers. The person I spoke to actually called back after our line dropped. I was amazed! Anyway worth a try, the loss and mitigation departments at these banks are either very corrupt or just have no power at all. Good luck!

122

itten94

12/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update to Post
110 -

Chase has no idea I am talking to NACA. After some more research, I am holding off on NACA because once you start with them Chase won’t talk to you.

I sent an email complaint to the OCC a month ago and received a nice letter from Ms. Price in the Executive Resolution Department. A letter now I consider to be priceless. To no avail for over a week attempting to contact her. NOTHING!! After leaving 4 messages in one day Karen Holland called and said Ms. Price will call you today she is handling a crisis. Okay, but hello, what about my crisis! But no phone call ever came.

After your reply to me I have also emailed the CEO at Chase. Next week formal overnighted letters will go to the CEO and OCC, with some cc emails to the media. I have already sent many emails online to different media avenues.

But here is the best story I have come across in my research. Jeana Keough a former Real Housewife of Orange County has publicly announced her wonderful loan modification issued by WASHINGTON MUTUAL AND CHASE!!! On a 6.5 MILLION DOLLAR HOUSE THAT IS ONLY WORTH 5 MILLION!!!!!

Can we please take this to a media level?? So the rich keep getting pampered as Ms. Keough has so many wonderful thank you spots for all the people that have helped her in her struggles. I know sell all your ***** bags on ebay and start to live like the rest of us!

I think I would like to go and personally throw up all over Jamie Dimon’s desk.

HOW CAN WE START A CLASS ACTION LAWSUIT AGAINST THESE IDIOTS!!

Ms. Glink this blog site is wonderful, but how do we take it to the next level. I would be more than happy to go to DC and sit in a senate hearing about the outrage that has occurred.

Maybe the government instead of giving Wall Street bail out money, should have done it in incremental trial period payments, with a promise of a permanent one, but then make a mistake in the computer and ooopps, you’ll have to start all over, sorry Chase! Can you fax those documents again? I’m sorry we lost your p&l for the last three years. We’ll be sure to send your file to escalation once we get those docs!

I mean really, it is all a scam.

Kathy

123

Christinadr

12/05/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

This is an answer to Ilyce Glink’s suggestion to write to the CEOs of the banks.
I have been in modification hell with WAMU and JP Morgan Chase since Sept. 2008, when due to my sudden permanent disability (in Feb. 2008) we started falling behind.
We used a modification company for the first 6 months, without any luck, our home had been bought for $2.2 million. In May 2009 I took over from the modification company(they had not been able to get any results or answers from Chase). Chase lost our documents numerous times, the second mortgage (which was also owned by Chase) put us on a verbal pretend trial payment plan(we found out after 6 payments that the Chase employees were lying and it was their collection? department that was calling each month to just collect past due payments , although at several occasions I had asked them for documentation for the trial payment plan on second , they and the heads of the department claimed that they never provided it for the second mortgages, later I found our that the collection department was just sitting on the modification documents and had not even forwarded it to the modification department while the foreclosure process was moving forward, despite our payments.
We received trial payment plan on the first mortgage which included the escrow, the payments was over $8500 a month(our original payments were at $7800). We finished the trial period successfully only to hear from Chase that the trial plan was unsuccessful???(I have signed documentations that the cashiers checks were received by Chase 10 days prior to each due date).
Meanwhile , I finally received the long awaited disability payment for the prior year that my private disability income company was unreasonably holding on to.
At this point because of failure of my medical practice and personal guarantees on business loans I had no option but to file for Bankruptcy, I had several months ahead of the time informed Chase about the bankruptcy date in Sept. and they had assured me that the modification would be finalized well ahead of the date. Finally in Sept. 2009 and just one week before the bankruptcy and over 60 days after having successfully finished the three trial payments ,I heard our modification request had been denied based on our credit report and that we had insufficient income(however they later admitted that they had entered the wrong numbers for our income, the numbers were half of the income numbers that I had sent out to them).
Just before bankruptcy I tried to speak to someone at loss mitigation to try and bring the mortgages current , all that I asked for was a change in the rate to a 30 year fixed rate and I would pay all the delayed amounts(I had received the delayed disability payments). The loss mitigation lady denied my request and said I had to refinance when I had equity and good credit in a few years(I was filing for BK and our mortgage was under water and my down payment of over $250,000 was all gone due to the housing crash).
To make a long story short, we filed for BK(due to all the business debt that we had no way of repaying ).
I started writing to Jamie Dimon(Chase CEO) , and the CEO of the lending at Chase(David. B Lowman). I e-mailed, faxed and sent certified letters asking them to give us the terms of a finalized mod. so we could reaffirm the loan (our rates on the first and second could go up to 13% and 23%) each if we just reaffirmed the loan without change of terms.
They refused to acknowledge the letters although I had mentioned the managers(with name and details) that had put me on the fake trail plan on the second and everything else that happened.
The Ceo’s secretary assigned my case to executive resolution department that had no authority, finally after not hearing back from the lender we suggested to buy back the house(with the help of a cash down payment of $500,000 paid by my parents and and grandmother and a $1,000,000reduced loan at a fixed low 30 year payment which would bring the loan to $1,500,000 instead of 1,900,000) .According to chase valuation the sale of house could bring them possibly $1400,00-$1,500,000 after all the costs, and only if the high end market would not go down further in value(not very likely, because there is no help for the more expensive houses).
Chase told us they would not consider any proposals and they also are removing the automatic stay the day before Christmas eve.
I’m just exhausted and can not fight anymore for a house that has lost so much in value(although we never even wanted principal reduction initially and just had asked for a modification).
Another high end house on our block (2 houses up from my house)has gone into foreclosure and has been sitting on the market for over 160 days on the market with no offers although the bank has cut the price by over 30%.
What I’m saying is that I do not think there is any help out there, the CEOs are part of this mess and well aware of it , the trial payment plans are to collect taxes and insurance while the banks continue to foreclose, why put yourself in this tremendously stressful position, just walk away , I certainly intend to do that in two weeks and will rent a house comparable to mine for half of the mortgage payment.
The banks and insurance companies run this country, no matter who our president is. This should be obvious by now and whatever the bank does has no real consequence to them, I’m sure if the actual investor of mortgage note would have been informed they would have taken the deal offered by me.
The real loosers in this game are the home owners and the investors, but not the banks.
Have I known what I know now , I would have walked out the day my disability began and not wasted so much time under such tremendous amount of stress not knowing if I would have shelter the next month.
Good luck to all of You
Christina P. MD

124

itten94

12/06/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I must say I have to agree with Christina P. MD.

I have spent this year in hell and uncertainity. Is it worth it? From where I sit today, the answer is clearly NO! I read these stories and stories on other sites and it makes you realize the banks are not going to help you. Stop believing they will, it just becomes an internal insanity. I have spent god knows how many hours researching, calling, faxing, overnighting and stressing. For what?! I certainly am not living my life or enjoying one moment of it. As I am sure this is the case with most everyone in this situation.

Actually now thinking about downsizing to a mobile home and letting the bank have the house. Already have claimed BK so they can’t come after me for anything.

Maybe a simplier life is not such a bad thing.

The only thing that gives me joy is to hope that their is a really special place for Greed in another life. I won’t get to see it, but these people will suffer for what they have done.

Good luck to all!

125

kgeorgi121

12/07/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am also in Loan Modification Hell! I consolidated all of my debt into one mortgage through Lend America. The beginning stages went very smoothly, and we went to closing on November 12, 2009. Since then I’ve been waiting….waiting fort them to cut any checks! Now it is Dec. 7th and we still haven’t received anything. Of course, the entire company Ideal Mortgages was put out of business by the FHA on December 1st, and so it has been unbelievably frustrating trying to find out what is going on. We have been assured that they will eventually pay off our loan…they just don’t know when. This is all happening right before the holidays, and I worry that they are going to want us to pay for a mortgage that they have not paid out on. I’ve researched Lenders Liability and know that they are currently in breach of contract because they did not pay us one cent, so therefore the loan did not actually happen. Does anyone have any advice as to what action to take about this situation. I am hoping that it will be resolved, but I am thinking I may need to seek legal council.

126

cherold598

12/07/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ditto to most of the above comments. I have been in loan
modification hell since May 13,2009. I also started a blog and
signed a petition to Congress to help American homeowners
with the loan modification crisis. Here is the link to sign the
petition:

http://www.stumbleupon.com/su/7xNigU/www.petition2congre

ss.com/2/2564/go/769233/
Link to my blog:

http://nacamortgagehelp.blogspot.com/

127

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Andrew via EMAIL:

Dear Ilyce,

Your articles are very helpful. If you would like feedback on the current process: I was just denied a HAMP Mod by Chase based on NPV being negative, and denied a Chase internal Mod based on Housing Ratio too low.

They said I can afford a 40% payment based on income, yet my hardship is medical expenses for my disabled daughter (8yrs), but that didn’t count.

Worse yet, I now have to go to collections where my payments inc repayment may be 50% plus of income!

This is the trap for people who have a hardship – the banks are not really interested in the situation, only if they can make money!

My “Trial” payment is $3,300 vs current mortgage of $4,150, but now I will have to pay close to $5,000 for a period of time!

Even though I pointed out that we have had to suspend some treatments & therapies for my developmentally disabled daughter; as we cannot afford them, and will certainly not be able to afford them in the future….That does not matter.

This is not HOPE; it is slow torture!

This just happened, so I thought you may like some ‘Facts’ about the true failure of this program, and potential huge increase in Foreclosures, as I know we are not alone!

128

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Andrew:

I am so sorry to hear about what has happened to you. I wish I had some advice other than to tell you to re-apply to chase, although I’m not sure this will do any good. Is there any chance you could refinance with an FHA loan? Or, are you more than 125 percent LTV?

Let me know what happens.

129

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Wayne, via email

My understanding is that hard data exists of how many permenant mods have been issued versus the number of mods in some sort of whacked out trial period. I have read that the number of permemant mods nationwide that have been issued is 1200. No idea if that is accurate but I would believe it.

I would believe that number based on my personal experience as well as being in the trenches helping others (I am in the real estate business).

If these figures are even close to the truth, then this whole effort is a giant ponzi scheme in itself.
If you could brake a story like this you would become a superstar to the media overnight as well as help a great number of people.

Please feel free to email or call me with questions.

Wayne Robinson, ForeclosureU.com

130

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Wayne:

I do believe the true number of permanent mods is 1200. I have seen that number in several places. I do talk about this all the time. As for “breaking” this sort of story and becoming a “superstar”, I think the story is already out there. If you follow this blog, you know that I respect what the big lenders are trying to do, I simply believe that the HAMP program is a failure.

What is it you are proposing?

131

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Wayne, via EMAIL:

I don’t think I was proposing anything, but give me some time to think of something and maybe I will happy.

I cannot say I agree with you on respecting the banks efforts. Their models relative to loan mods are regressing toward strict loss mitigation and risk analysis ways of old. As I believe you mentioned in one of your blogs regarding the application of NPV matrices as well as other magic formulas they are applying.

The fatal flaw in HAMP was the lack of accountability. We have already learned ever so clearly that hoping banks adhere to implied responsibility principles will fail every time. They will determine what they believe is in their best interest and implement models to execute those interests.

After learning of the “1200 figure” and coupling that with what I know is going on in the industry, my opinion of the
banks, (relative to loan mods) has been turned upside down.

Pre-last week I was under the belief that banks were aggressively moving forward locking in as many loan mods
as possible. I thought that there was definitive understanding that they would lose less with this approach. I believed that HAMP was playing the smallest role in their strategy.

The first hurdle, in my opinion, was when S.896 was signed into law in May of this year. This gave lenders the freedom
they needed to disregard “pooling and servicing” contracts being held by the actual investors that once precluded loan
modifications without written approval.

The second was the change in Mark to Market (about the same time) which now allows banks to keep old asset values on their balance sheets. I thought this was a clincher for loan mods as they could maintain strong balance sheets while maintaining an income stream from those assets.

After learning about the 1200 number I think all these well thought out theories are garbage. The banks have initiated
models that we do not know about but that they believe are less risky than loan mods.

We will see.

132

Ilyce Glink

12/08/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Wayne:

I agree with you that a big flaw in HAMP was the lack of accountability. But, it was also the government’s decision NOT to force banks to comply as a term of receiving TARP funds. So, they haven’t. It isn’t really a big surprise.

Thanks for your comments.

133

heather225

12/09/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Correct me if I’m wrong, but if your loan is owned by FannieMae, your servicer must participate in HAMP and evaluate you based on FannieMae’s guidelines? IndyMac is passing the buck to FannieMae when it comes to our mod. review that has been taking almost 8 months. They tell me that they get monthly updates from FannieMae and will read them to me saying things like…”according to this month’s update, you won’t qualify based on the value of your home.” What does that mean…next month I might?! There is no end…we are never approved or denied…it is in perpetual review! I need help with the NPV term…my extensive research on the topic has gotten me no answers. Basically, if there is no way to calculate your own and the bank won’t give you a straight answer about it…how do you really know? So my question is…if you have enough income to make a modified payment…you are underwater with no equity…your LTV is not more than 125%…are you more likely to be + or -. Isn’t it more beneficial to the bank to modify than to foreclose in that situation? Help, please!

134

itten94

12/09/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I believe what Wayne is saying about bringing this horror with the banks to the media lime-light, is all of us that suffer know about it, the money related news stations know about it and so does the government. However, I have never turned on the news, local or national and seen the headline, “Government Bailout for Homeowners has Failed”. I don’t turn on NBC Nightly News and hear a 4 minute story about these very real figures 1,200 completed permanent mods. I don’t see the everyday person being interviewed. I also don’t see any stories of the banks lies and deceptions being focused on in the main media. It is wonderful we have these blog sites to complain to each other and share ideas, but that doesn’t change the outside perception to America of what is happening.

The stories that we have to share need to be shared more publicly to the people that can make a change. I applaud NACA, shutting down Fannie Mae for entire work day by protesting out front, dropping furniture on the lawn in the front the building to make their point. Picketing at the CEO’s houses embarassing them publicly. If all of us rallied, marched, protesting and did more than blog, we would see results. I have sent emails to at least 10 different media sources, emailed various politicans and have sent complaints to the OCC.

I want to find a attorney that would take on a class action lawsuit of any of the big banks, although I prefer Chase since they are my personal demon. All you have to do is go to these banks websites see the promises they make of how they help families and then have all these same families they haven’t helped, actually instead have nailed to the cross in the name of the banks greed, take their volumes of paperwork into Federal court for a judge to decide.

I believe possibly that is what Wayne means.

Kathy

135

nbj914

12/09/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Kathy:

Today’s news brings word that just 10,000 loans were officially turned from temporary to permanent status. I don’t know what green shoots Washington is smoking, but I have a hard time believing 350,000 loans will be turned from temporary to permanent status any time soon.

I do know that key executives from the big box lenders are reading this website. They know what is happening. They also know that the Treasury Dept is encouraging writers like me to tell borrowers to send emails to the CEOs of these companies. It is not going unnoticed.

But you’re right. More needs to happen. And, soon.

Thanks for your comment.

136

nbj914

12/09/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Lori via email:

I have stumbled on this site and couldn’t belive how many people are out there with the same problem we are facing! We started this last feb. and now we are on our 3rd company trying to get this down!!! first with flagstar bank they were the servicer for the loan they where so overwhelmed with people trying to do modifications they sent us in may to sterling home retention center this company was working with flagstar to try and reduce the overflow is what we had been told we made a payment in june, july and was told our paperwork would be sent out to finalize and then we would start regular payments on aug 1st we waited for just over a week for the paperwork that was to be sent fedex and nothing came, when I contacted sterling to talk to the man we had been working with I was told he no longer worked for the company and now we would have to work with yet another person. When I spoke to this new person she said that she would be working on our case and was checking into what was left
un-done many phone calls and emails later I was told that there was a problem with the title and that was the hold up this went on until the middle of september. Then I was contacted and told by someone at flagstar that our loan had been sold to another servicer starting in october we would be with nationstar! The woman that was working with us from sterling said not to worry they were trying to put a rush on this and hopefully this would all go through before the loan transferred we where. She had told me verbally that our house payment would go down from 1700.00 to 936.00 and our interest rate would drop from 6.7 to 2.78 for the first year, 3.78 the 2nd yr and finally would lock in at 4.78 the 3rd and that is where it would stay for the life of the loan needless to say we couldn’t belive it, she told us that everything would be sent off to nationstar and they should step in and finish the modification with fannie mae,this is not what happend!!!! I have now had to once again
start
all over with the modification all the paperwork that needed to be sent and we are now being told that our modification that they had set up had never been booked with fannie mae (whatever that means) and what they had to offer was not as good. interest rate for 5yrs at 3.75 and 6th yr would go up to 4.75 and would lock in. Now dont get me wrong that is fine and still is a big drop in what we had but the problem now is the paperwork is being sent this week for us to sign and my husband has been laid off and I am the only one getting a paycheck beside his unemployment and we had been told that if he got laid off we would not be eligible for a modification, now that had been told to us back in march when this was still with flagstar and we are afraid to tell nationstar that he has been laid off because of voiding our modification and in turn loosing our home this has been a nightmare since from the start and now it looks to be getting worse!

137

tryder2

12/10/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have decided to have one more Christmas in my home, surrounded by my friends and family. After the first of the year, I am putting my house up for sale. I will be lucky if I can even shortsale it (I live in Arizona). If I can’t sell it, the bank can have it. If I can’t sell my car, they can have that too. I will kiss my credit score of 800 goodbye.

It is stressful enough being unemployed, fighting for my benefits (I won), trying to sell my “stuff” on Craigslist to make ends meet, no health insurance, accepting money from friends and family, finding out if I go back to school, I will lose my unemployment. I had the same career for thirty years, WHAT was I thinking?? Etc, etc, etc.

I am fortunate that my children are grown and out of the house and I will have some place to go. I’ve also learned from all of this to swallow my pride and accept help from others. I’m with itten94 (124), maybe a simplier life is not such a bad thing.

I sincerely wish all of you the best of luck, it’s scary out there. I just don’t have the stomach for it anymore.

138

Ilyce Glink

12/10/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From KATHY VIA EMAIL:

This is an update to Comment
74:

I wrote to the attorney gereral’s office of indiana and just received this letter. The division has reviewed my complaint and an investigation is pending. We have to cooperate with their attorneys and investigators. At the conclusion of their investigation i will receive a disposition letter indicating what action will be taken. It also states that our remedies may not be limited to division actions. A private attorney may obtain remedies for us beyond the divisions’s legislated authority. Hopefully I am on the right track to saving my home. I encourage everyone in this same mess to contact their states attorney generals office. thank you

139

colammy

12/10/09 | Report as spam
Yes – With Wells Fargo

I have read several articles about the limited number of
HAMP modifications that are being processed through the
banks. I have also read the bank’s responses saying that
borrows are not turning in the required paperwork or
making their trial payments on time.

My husband’s salary was reduced in January’09. We
contacted Wells Fargo and immediately applied for a loan
modification, sent in a hardship letter, a financial
worksheet and paystubs. In March when HAMP came out,
and we had still not any news, we contacted Wells Fargo
and told them we wanted to be considered for the HAMP
program as well – sent additional W2’s, paystubs, hardship,
etc… It took nine months, and us missing two payments
before Wells Fargo would hear our cry for help. They finally
put us on a three month trial plan in Oct, but with no
promises of a long term solution. (We just made our last
payment, so we are anxiously waiting to see what they will
decide.) However, the program they finally approved us
for, was not the HAMP program, it was an “in house
modification”, even though we met all the guidelines for the
HAMP program. INTERESTING: we were told that “our
investor” was not participating in the HAMP program. We
later found out, that our investor is Wells Fargo. (WF tried
to keep us in the dark and use an excuse that our investor
isn’t participating.)

Wells Fargo has also reported us to the credit bureaus as 30
days late for every trial payment we have made. We have
been told that this is because the trial is not permanent and
the payments we are making are less than our regular loan
amount. Also, despite our early warning and requests for
help in January by June we missed our first payment, in
August we missed our second payment. Being 60 days
behind, plus the three months of being reported 30 days late
for our trial payments has made my husbands credit score
drop by close to 200 point. (He originally had over 800+
credit rating, now has a score in the low 600’s.)

We have been homeowners for 12 years, have had a perfect
payment history in those 12 years until now. I don’t know if
Wells Fargo will ultimately decide to modify our loan, but I
can tell you we have submitted and resubmitted all
requested paperwork, called numerous times, made our
trial payments on time and gave them early warning of our
hardship. They have crushed our credit and have gone out
of their way to be misleading (referring to the part about
our investor not participating in the HAMP program; than
later finding out that WF is the investor.)

I am curious to see what WF will do with our loan in the
next few weeks. I am still hoping they will reduce our
payments and we can stay in our home, but either way our
financial health has been profoundly damaged. We are
upside down on our loan, and already have credit scores
that reflect a severely irresponsible borrower. We will be
unable to get another loan for many years to come. I guess
you can say, the damage is done.

140

jjust2jazzy@…

12/11/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have formaly work for Wells Fargo and the are not concerned about the little people .I had a Mod done with countrywide before they turned to BOA . It was a long wait .But it got resolved after four months .It was Very costly it add closing cost up to 7,500 dollors . After paying extra for year the extra eatin up really fast. I’m greatful now Ican pay it with less strain . I will tell the people and LAW maker.Don’t kill the Dream of home Owenership . The Good old american dream has become a nitemare .We need to get some law about the leanders time lines and someone to look at the way they are cleaning up their BAd leanding . we are Paying twice . Pay through taxes and Equilty in our home be Modified . I beleive some people will still lose in the Long term.

141

underwateranddrowning

12/14/09 | Report as spam
HAMP

I stumbled onto this blog while researching forclosures. My father has told us for months to let the house go, it wasn’t worth keeping…I didn’t really understand until I read the article “Underwater and Not Walking Away: Shame, Fear and the Social Management of the Housing Crisis” by Brent T. White, law professor at University of Arizona – James E. Rogers College of Law. We are in the same predicament as 98% of your bloggers. Loans with Bank of America (formerly Countrywide), we’ve been working on HAMP since August 2009, we’ve made our 3 payments and some, and are still waiting. The biggest aggrivation is 1) they keep asking for the same paperwork over & over & over, and 2) they originally said we would be taken out of forclosure while in the trial period, however we had forclosure papers served early November. I called the law office representing Bank of America’s to get some answers and they said we were still listed in forclosure status and only BA could remove us, so I called the Hope team. They transferred me several times until a nice gentleman put me on hold and called BA lawyers. He came back on to tell me we were in foreclosure, but there was a hold on it, well the Collins center (mediation group for FL), wasn’t aware of the hold because they informed me yesturday that they would send the foreclosure back to the courts…horay! There is so much more, but now we are beginning to conclude that stratigic default might be more beneficial!! We purched in Aug. 2006 for $235K, now valued at approx. $175K, we owe $188K (not to mention $25K 2nd mortgage) and did I mention we are interest only for 7 more years, and oh yeah we are greatly behind on our mortgage thanks to the declining economy (we’re self-employed) and a scam law firm that was going to “help us”. We are young with 5 children, the house is old (1950) and has too many problems (great lot and area though), our credit is already damaged and we are fortunate to have great family nearby to help. I think we are going to take the professor’s advice and get out…what do you think of the stratigic default?

142

underwateranddrowning

12/14/09 | Report as spam
Bank of America’s Joke??!!

I went to my BA account to see if there were any updates, here’s what I found:
Documents ReceivedProcessing Date Workout Type Document Type
12/04/2009 Modification TAX RETURN/FORM
12/04/2009 Modification PAY STUB
12/04/2009 Modification FAX COVER SHEET
12/04/2009 Modification FAX COVER SHEET
12/04/2009 Modification VERIFICATION OF EMPLOYMENT
12/04/2009 Modification PAY STUB
12/04/2009 Modification TAX RETURN/FORM

The above list is real-time and reflects the documents processed to date for this account. We may have received additional documents recently sent to us that have not been processed and therefore do not appear in the list. Please do not call us to check the status of a document not showing in the list as our representatives will not be able to provide any additional information than what is shown here. Thank you for your patience.

Current Workout StatusOur records indicate that there is more than one workout plan associated with this account. Please select the “View Details” for each section below to expand the page. You may collapse individual sections by selecting the “Hide Details”.
Loan Modification Hide Details Workout Status Detail: Your Loan Modification has been approved, and all collections activities have been suspended as a result of this approval. Next steps will include a call from a workout negotiator who will explain the terms and options of your approved workout including all conditions required for the final completion of the workout, such as upfront funds. You will also receive a package of documents in the mail. These documents are time sensitive and must be signed, notarized and returned to us in 10 days, including any required upfront funds. If you have not received your workout package and/or a phone call from your negotiator by 01/18/2010, please contact us. Please do not call back before 01/18/2010 as that may delay the process. Please respond promptly to any calls or requests that you may receive from Home Retention Department during this time period. Lack of response will cause your workout to be delayed or cancelled. Thank you.
Information as of: 11/19/2009
Workout stage: Approved
Loan Modification Hide Details Workout Status Detail: Your request for assistance has been received and will be reviewed for potential Workout Assistance programs. Please be advised that all collections activities are continuing for your loan, as your loan has not yet been pre-qualified for a Workout Assistance program. We expect more information to be available on 12/22/2009. If your status remains unchanged after 12/22/2009, please call and speak to a customer service representative. Please do not call back before 12/22/2009 as that will delay the process. Please respond promptly to any calls or requests that you may receive from Home Retention Department during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you.
Information as of: 12/08/2009
Workout stage: Referred

If you notice, they did receive the paperwork I sent in on 12/02, I received a phone call just this Friday stating they needed the same documents asap because they had not been received. The next two paragraphs are dated November and December, and they totally contradict each other!! In November we were “Approved” and collections would stop, but in December we are “Referred” to the workout department and collections are continued…what kind of craziness is this????

143

MD4739

12/15/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

OMG reading these stories is my life for the past year! I started with Chase Home Finance LLC (which is just part of all the other Chase names you hear) – I started 9/08 – finally got approved – docs came – dates wrong – had to wait three more weeks to get corrected – sent signed notarized docs with May and June (09) payments as stated in modification agreement along with $300.00 check for the priviledge – now everyone is saying that they should not have charged me – they kept telling me – my copy of the docs would be coming, but they were “swamped” – just keep making my new payment on time – which I have done – I am now getting two to three collection calls a week-they are rude and try to get me to pay
17,000+/- in “past due” amounts and start the modification process over – they have (as per the modification agreement) already added the past due amount to the life of my loan – BUT I have no signed agreement by them!! I’m 61 and my Mom is helping me make the new payment because in November, 2008 – - I lost my job! There has to be some help for us, someone has to be able to help people keep their home from these vultures – they are telling me “if I don’t cooperate and catch up the back amount” I could lose my home-THAT was the idea of the modification agreement!!! Someone has to be reading these posts that can help in some way or tell all of us what to do to get them to acknowledge what they have done and agreed to – you’re not telling me all these different modifications have been “lost” Please someone step up and help.

144

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Collamy:

Yes. The damage to your credit score is done. I’m wondering what creditors will do with a generation of people who all have severely damaged credit.

What Wall Street doesn’t seem to realize is that it is setting itself up for a big problem 3 to 5 years from now. The big box lenders will either have to come up with products that meet the needs of consumers with damaged credit, or do without.

Good luck. Please let me know what happens.

145

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@jjust2jazzy

I agree. Life has become nightmarish for anyone who is delinquent on their mortgage, in foreclosure, or trying to do a short sale.

The process isn’t working. The so-called pressure the President is putting on the big box lenders isn’t working either.

Is it just lip service? I mean, REALLY?

146

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@underwateranddrowning:

Your story is horrific. I will send a note to my contact at BOA and ask him to look into it. Better – please send me an email with this information to ilyce@thinkglink.com along with your loan number and I will forward it to my contact at BOA.

BOA is having a press conference this morning to discuss their loan modification program. I will be listening and will post as soon as I can – probably later this afternoon.

Stay tuned.

147

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@MD4739:

I have been using my contacts with Treasury and the big box lenders and pointing them toward this blog post. I know they are reading it. I just don’t know if anyone has any answers yet.

Honestly, I thought there would be more action. Perhaps we need some sort of mass movement to get the banks and WAshington DC moving.

Perhaps everyone who is underwater with their mortgage should consider walking away from their home.

A strategic default by 15 million Americans would certainly be a wake-up call to Washington and remind the Senators and Representatives who REALLY elected them (hint: it isn’t the banking or real estate lobbyists).

(Can you tell I’m a little frustrated by the inaction?)

Thanks for sharing your story. Let me know what happens.

148

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Denise, via Email:

Ilyce, I found your articles online, very snappy! I am a Realtor, selling homes for 20 years. I worked for some of our nations top home building companies for 15 of my 20 years real estate experience.
What you mentioned about 21 percent unemployment rate, is interesting. Approximately 14 percent of our nations employment is tied into “home building.” Currently, almost everyone I know that used to work for builders is unemployed or barely getting by. No wonder, that so many people are unemployed and nothing is looking up.

My thoughts regarding “loan mods…” My mom always told me, “If it looks too good to be true, it’s probably is.” Funny, I speak to clients all the time who tried to “work” with their bank, can afford a reduced payment, but for some reason or another are denied a loan modification. I have even heard of people being promised a Mod, signing their Mod documents, and having the rug yanked out from under their feet.

If you ever read thru some of the HAMP guidelines (which I’m sure you have) it would blow your mind. No bank I know has ever followed the rules. And, the telephone service centers… don’t even get me started on “phone monkeys.”

There is a tremendous shortage of housing available for sale in my local selling area of Southern California. (A couple of the builders I worked for recently went BK, so I sell resale now.) I am perplexed that someone in Washington, could decide to dish out billions of dollars to banks (who got us into this mess) for loan mods, without first understanding the “big picture.”

Dorrr… how many people are not working? Gosh, banks got their bail out, where’s the bail out for the home building industry?

If 14 percent of people are “unemployed” that “used to work for builders,” AND, there is a “shortage of homes for sale,” why couldn’t someone, somewhere, figure this out? We need to put the Home Building Industry back to work. Market is stable enough now, after all the “loan mod hell.”

In lieu of “rewarding” the greedy, unscrupulous banks, that got us into this mess, let’s take off these rosy colored glasses and look at the reality, into our future.

If billions were given to Home Builders or some very smart groups of people (lets say, me and my friends) who are capable of building, jobs would be started and people would be back to work. We need affordable housing for families across our nation, with strict limitations on the types of loans that these banks can generate… gosh… what a fast improvement we would see. We’d be moving forward at lightening speed to a full blown recovery.

Problem is the banks. Always has been and always will be until regulations are put into place that prohibit their deceptions and money grubbing.

For the record, a Wells Fargo rep told me recently, “We are Wells Fargo, and we don’t have to follow any guidelines or do anything that other banks are doing.”

Wells Fargo… “servicer” for the investor… straight off the lips of a true expert… a phone money, telephone service center.

149

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Denise:

Thanks for your thoughtful email. My problem is that what the CEOs, Presidents, and Senior Vice Presidents of the big box lenders are saying isn’t translating down 15-20 levels to the customer (no?) service reps answering the phones.

It’s frightening that a Wells Fargo rep would tell you that. But it is a window into what is really going on (I think) at most of the big banks.

Lip service?

150

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Heidi, via EMAIL:

I applied for my modification with EMC/Chase in March 2009. I was told what to send in and sent it.

I am an assistant teacher who used to be a mortgage underwriter.

I am working on certification in teaching so took a huge paycut due to being laid off from mortgage industry after the downfall.

I was told over 50 times that my loan was perfect and their were no problems, they were just waiting on the investor to figure the interest rate and term.

I made 6 payments on the plan and when I did not make one the next month, I kept calling and calling and they asked me to send over bank statements to prove income at which I was not depositing all income due partly to income comes from a couple of different sources. T

hey denied the modification and said they may or may not do the mod over. I may face foreclosure.

They will not count my tenant’s income of who lives with me which I count as part of my income. There has to be some type of legal recourse the borrowers that are having
problems with these same type of issues.

Can you give any suggestions of attorneys that can help?

There has to be something we can do in order not to allow these mortgage companies not to get by with this.

151

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Heidi:

I’m not in the business of recommending attorneys, but you should start by calling the Treasury Dept. and lodging a formal complaint.

Go to my post, Loan Modification Hell – How To Find Your Mortgage Lender Or Bank CEO to get the numbers.

Then, contact the state regulator for banks and mortgage lenders and file a formal complaint. Then, you can call the attorney general’s office.

I think what needs to happen is some sort of mass demonstration that shows the lenders and Washington just how mad you are. There won’t be change unless Washington understands that votes are on the line.

Remember, 2010 is an election year.

152

mscheri

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Back in August my husband I a were current on our mortgage, our payments started out last September 2008 at 1400 per month and had gone up to 1550 a month by June. We were told we were 40$ short in our escrow account. Anyhow, due to the economy my husband who is self employed ran out of work and he was getting very little work on the books. We called CitiMortgage in August because we knew that our next payments would be really difficult and were hoping to qualify for the new government HAMP program. Our loan was 162,569.46. When they finally called us back, we still hadn’t made a payment late, ever. The lady said that they could cut our payments down to $800 a month for four months and in November we would be able to rework our loan then. We were so excited. We paid every payment on time (stopped paying some CC’s which stunk but we do what we have to).

I started calling at the beginning of November and our case worker would not answer the phone or call us back. The week before thanksgiving I googled some topics related to this and found a different number. The guy was super nice and said not to worry he’d take on our case from then on. He also informed me that our house note was now 4 months behind and in danger of foreclosure. We had received notices but were told to ignore them. At first he said they had made a mistake and then he said that she put us behind on purpose. He called back and said they had reworked the loan it would be to us by the friday after thanksgiving and we had to get it in by that Monday or else we would have a down payment. I asked him if this was part of the HAMP program because I was under the impression it was and he said no, that they do not do FHA loans in the HAMP program. I was stunned because our payments were exactly the same as they were before. We never received the paperwork and so I started calling him and he didn’t get back with me for over a week. When he finally did he said we would have a down payment because we didn’t get the paper work back by that Monday. I explained how could we when you didn’t send it. Any how, he said it’d be here the following week, this week. I received it today and I am so disappointed. I found out the $800 we had been sending in was never applied to the principle. The loan is now for 173,045.67. It has gone up over 10K!! They added $4656 for delinquent interest and 5819$ for escrows. Had we known in the beginning that this was going to happen we would have found another option.

Is this the norm? I feel trapped in this and I guess we have to do it. Our 1550$ payments are now 1548$. Our interest rate is now 4.75 which is good because it was 6.87.

This has only hurt us. I feel betrayed.

153

Ilyce Glink

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@msheri:

I understand your pain. What has happened to you is insane. And you’re getting this treatment from Citi, which is owned in large measure by the U.S. Government.

Please contact the OCC immediately to see if they can intervene on your behalf. I would suggest you also write a letter detailing who you spoke with and on what dates and what was promised to you and address it to the CEO of Citi. Copy the OCC on it. Send it overnight, return receipt requested.

This is just insanity.

Click on this post: Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO for contact information.

Let me know what happens. Good luck!

154

MD4739

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The more I read – the more horrifying it gets – BUT I worked on e-mails, etc today and decided I needed a break – was on facebook – guess what “ad” I saw off to the side? Chase is giving $25,000. to 100 charities!!!!!!!!!!! lol Wonder if that’s where the $300 fee went I paid for the LM I don’t seem to have now – here is the link: http://apps.facebook.com/chasecommunitygiving/home/about?_fb_fromhash=a50ebd350eec7e2862d29f1873a2685b – So everyone knows – this is what I’ve done: I have been keeping a log of every thing I do with Chase – I keep e-mailing the last two people I worked with – with read notify – they don’t answer me, but I have proof I sent it and they read it; I wrote Congressman Bartlett and Senator Milulski; I sent an e-mail to Gov. O’Malley because he was having a TV “ask the governor” tonight-I told him the stories, gave him the sites and told him to check it out – I couldn’t watch because we let our TV service go in June-it was just too expensive with me on unemployment; I filed a complaint with the BBB of Ohio; I posted on RipOff Report; today I reported to the OCC – and tomorrow I will research and do more – they may take me down, but not without some well placed kicks! So this may give some of you a start – as I come up with others I will post – perhaps if we bury them with e-mails, etc we may get someone’s attention – there HAS to be someone out there in cyber land that can help us all – wouldn’t that make for a Happy Holiday for all?

155

Kbrian228

12/16/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Bank Of America in my case is simply evil

Imagine, each one of us get 5 relatives, friends, and fellow church members to not do business with those evil banks.

Hint : check out the Credit union And community bank

This translates into 75 milions at least; we then would not need to beg those bought and paid for senators and others of their ilks to help us.

Let us have long memory and not forget

Let us take those parasites down even when they change their corporate names.

Be Brave!

156

auroranae

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well- have been calling Chase since Monday and they keep saying the computer system is down. It was recommended that I go to a local Chase branch, but here in Maryland there aren’t any. So a friend in Utah went to her local branch and got some info for me. Basically the manager said I should stop dealing with EMC and go directly to Chase for servicing of my loan. He spoke with his mortgage manager and neither one understands the loan mod agreement that I was sent by EMC either.
I will continue to call Chase today – perhaps the computer system has been repaired.
I have filed a complaint with the BBB against them and am working on a letter to send to the CEO of Chase and will cc it to the others that Ilyce has recommended. A letter covering 14 months of being lied to and jerked around and belittled is very difficult to write, especially as in hindsight I can see where I should have questioned the process more.
I hope others who are just getting into this process will take heed of the warnings of those of us who have been dealing with this mess for over a year… and who are still no closer to the solution that was promised to us.

157

Ilyce Glink

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Bill via EMAIL:

I just spent some time reading thru a lot of the stories of people in Loan Mod Hell. this is totally unacceptable and I’m recommending that you fwd all of this directly to Obama, Geitner, and Congress. Who knows if it will actually get read or acted upon but it can’t hurt and coming from you vs individuals might make the diff.

158

Ilyce Glink

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Bill:

Thanks for the vote of confidence. Believe it or not, I HAVE BEEN forwarding these emails to Treasury and pointing people in the blog’s direction.

I think everyone needs to start bombarding Treasury and FHFA with letters about how this system is failing.

I know the government knows – I just don’t know if they realize how much pain is out there.

BTW: For those of you with CitiMortgages, Citi announced this morning that it would be suspending its foreclosure activity for 30 days, which will affect about 4,000 homeowners, according to published reports.

159

Ilyce Glink

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Tammy Via EMAIL:

I have been reading over some of the previous post and decided maybe finally I could get my word out.

My husband and I contacted our mortgage company in December 2008 to see if we could possibly refinance our home due to lack of work and cut in hours from his employer. We gave them (IndyMac Bank) our information about monthly income and expenses and they said they would get back to us.

Three months later after numerous calls they said we did not qualify but wait until after March 16, 2009 and the Obama, Hamp plan would be in effect and we could see if we qualified under this plan.

Middle March came along and once again my husband and I called the bank and they told us to go to the Indy Mac website and fill out all the appropriate papers and fax them in. Feeling I was getting somewhere now I did as the bank representative asked. After another three months we were told we would have to redo the paperwork because Indy Mac Bank became Indy Mac Federal Bank (bail out bank) which is now One West Bank had all new paper work to be filled out for the Hamp program.

Once again I filled out all the paperwork and faxed the copies needed. FINALLY, August, a fed ex package arrives and inside the envelope is a bunch of paperwork that is being requested and our three month trial period payment arrangements.

Starting in September we were set up to make payments which was about half the normal mortgage payment and due the first of month September, October, November. I once again faxed all the documents the bank asked for and started making the trial period payments.

Everyday two or three times a day beginning in October a person from their collections department would call us saying we owed such and such dollars. Granted when my husband and I first started this trial period payment plan we were only two weeks late on our house payment. Every month I would call and the loan representative would say we need such and such documents.

I know I faxed their stupid IRS form to them three times. The first week in November I once again called the bank and the loan officer said, “We need you to fax the IRS tax form, your husband and your pay stubs for the last two weeks to update our file, last two months bank statements and a letter of award from Social Security to verify our sons SSI payments, even though a copy of his check was sent in every month”.

Aggravated I politely asked what I was supposed to do about December payment since it would be passed the three month trial period. He said,”Go ahead and make the same payment and when these documents arrive and looked over it would be a matter of days when the bank redoes your loan.”

December 1st, 2009 I call my trial period payment in and once again ask about our loan modification. I was told this time that as of November 16, 2009 all paper work was in and I needed to send in no other information, I verified this with him several times and he assured me that my husband and I should be hearing from the bank soon with our new loan information.

Today, December 16, 2009. My husband called the bank and asked about our loan modification application this is what we were told. Sorry to say, your loan has been denied because you (us) didn’t send in all the appropriate paperwork needed and we needed to send them an amount equal to almost six thousand dollars to cover the cost of late fees and the past four mortgage payments.

I am furious and asking what paperwork was missing after I just spoke to someone two weeks back and assured me the bank had all they needed. She politely says, the award letter from Social Security was never faxed (which I have the conformation where it was). She then puts me on hold after I tell her that I sent this.

After five minutes she comes back on to tell me her Supervisor, Stacy, who has no Ext. or phone number who I can personally speak with told her to inform me I can call back in five business days so she can see where my paperwork is or my best option would be to refile and try all over again.

I am beyond furious now and tell the representative that first of all I am not at fault for not producing the correct paperwork and second of all I am not at fault for being almost six thousand dollars behind in my mortgage payments.

I informed her that the bank she works for is the one to blame because I was only two weeks late when the bank told me to start making my trial period payments. Third of all if I had six thousand dollars do you think I would be trying to re modify my loan?

Now the question is, what the heck am I supposed to do? I don’t have six thousand dollars and I see myself getting the foreclosure papers in the mail before my five days are up to call the Supervisor, Stacy, back from IndyMac Bank now One West Bank. If anyone else is trying to re modify their home loans through this bank, one might just want to send them your home keys and file for bankruptcy.

160

Ilyce Glink

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Tammy:

Your story is just horrific. I can’t believe how lousy all of these mortgage loan servicers are at customer service. The document loss/misplacement thing is getting very old.

Have you contacted the FDIC or Treasury?

161

feebrown6

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The Washington Post Article was interesting which explains why so many of us are being turned down by BAC, it states:
“Only about 340,000 of the 1 million delinquent borrowers identified by Treasury are likely to survive the qualification process, Jack Schakett, Bank of America’s credit loss mitigation strategies executive, said on a conference call with reporters. Many of the remaining distressed borrowers have abandoned their home or rented it to tenants, making them ineligible, he said. Others are unemployed and can’t afford even lowered payments, he said.

The bank’s backlog of delinquent borrowers has also been inflated by foreclosure moratoriums that it implemented starting late last year and a risky portfolio of loans acquired as part of its purchase last year of Countrywide Financial, company officials said. “We’re being [judged] as below average, and we really aren’t when you look at the numbers,” he said. “On average we have more customers that fail the eligibility requirements than competitors.”

162

feebrown6

12/17/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ok I just checked my BAC Mtg account and now it states:
11/02/2009 Modification FAX COVER SHEET
11/02/2009 Modification LETTER OF EXPLANATION
11/02/2009 Modification PAY STUB
11/02/2009 Modification BANK STATEMENT
11/02/2009 Modification TAX RETURN/FORM
11/12/2009 Modification FAX COVER SHEET
11/12/2009 Modification MI OTHER
11/12/2009 Modification WORKOUT LETTER
11/12/2009 Modification FAX COVER SHEET
11/12/2009 Modification MI OTHER
11/12/2009 Modification MI OTHER
11/12/2009 Modification WORKOUT LETTER
11/22/2009 Modification FAX COVER SHEET
11/22/2009 Modification TAX RETURN/FORM
11/22/2009 Modification TAX RETURN/FORM
11/22/2009 Modification CHECK/RECEIPT
11/22/2009 Modification FAX COVER SHEET
11/22/2009 Modification TAX RETURN/FORM
11/22/2009 Modification CHECK/RECEIPT
11/25/2009 Modification FAX COVER SHEET
11/25/2009 Modification CHECK/RECEIPT
11/25/2009 Modification TAX RETURN/FORM
12/03/2009 Modification BANK STATEMENT
12/03/2009 Modification CHECK/RECEIPT
12/03/2009 Modification FAX COVER SHEET
12/03/2009 Modification INCOME ANALYSIS
12/03/2009 Modification LETTER OF EXPLANATION
12/03/2009 Modification MI OTHER
12/03/2009 Modification PAY STUB
12/03/2009 Modification TAX RETURN/FORM
12/03/2009 Modification WORKOUT OTHER
12/03/2009 Modification WORKOUT LETTER

The above list is real-time and reflects the documents processed to date for this account. We may have received additional documents recently sent to us that have not been processed and therefore do not appear in the list. Please do not call us to check the status of a document not showing in the list as our representatives will not be able to provide any additional information than what is shown here. Thank you for your patience.
Current Workout Status

* Loan Modification
* Hide Details

Workout Status Detail:
Your request for assistance is under review. During the review process, a thorough examination and analysis of your loan will be completed. During this time, we may or may not need additional information from you. It is common that you will not hear anything from Home Retention Department during the review period, but please be advised that all collections activities have been temporarily suspended during this review period. We expect more information to be available on 01/11/2010. If your status remains unchanged after the 01/11/2010, please call and speak to a customer service representative. Please do not call back before 01/11/2010 as that will delay the process. Please respond promptly to any calls or requests that you may receive from Home Retention Department during this period. Lack of response will cause your workout to be delayed or cancelled. Thank you.
Information as of:
12/07/2009
Workout stage:
Processing
Phase/Sub-phase:
Active Processing

Now this is totally confusing to me, on Nov 28, 09 I received a overnight letter stating I did not qualify for a modification. How should I interpret this? I am afraid to call based on the instruction not to call until after 01/11/10.

163

Ilyce Glink

12/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@feebrown6:

I’d call anyway. I was on that Bank of America conference call yesterday (or Wednesday, whenever it was).

Here is some more detail on what was said on the Bank of America conference call.

Bank of America says you should call in and talk to a customer service representative whenever you have a question. They are designing a new process where 550 loan officers will be assigned a case and then follow it through.

It would be great if it works that way.

In the meantime, continue to keep track of what is happening and if all else fails, contact the CEO – Until the end of the year, that is Ken Lewis.

Here’s how to find your Mortgage Lender or Bank CEO’s contact information.

164

Ilyce Glink

12/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Tracy Via EMAIL:

I am! And after 8 months of doing the bidding of the mortgage company, ie., sending in documentation, sending them good faith payments and making payments on a temporary agreement, they finally agreed to permanantly do a loan modification- or so we thought.

In exchange for doing the loan modification, they wanted additional money, which we sent to them along with the signed and notarized loan modification agreement.

After making the first loan payment for the agreement, they still had not taken our home out of foreclosure and then said that we had signed the documents incorrectly. They finally sent another set of documents, which we promptly signed and returned (after verifying that they were correctly signed with their local branch).

After two months passed, we then received a letter from someone claiming the be the president of the mortgage company, stating that after after careful consideration, they could not offer us the loan modification because we did not follow the dictates that they spelled out in the “temporary payment plan”.

We are thoroughly confused and thought we had gotten the permanant loan modification (as per the documents they drafted and we signed), and now after paying them almost $25,000 in fees and good faith payments over the course of 10 months (not including mortgage payments), they want to deny us the modification that we were given a contract for already.

We are devastated and feel abused and helpless.

165

Ilyce Glink

12/18/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Tracy:

I don’t know who your mortgage company is, but it sounds as though you have been churned up and spit out by a system that doesn’t care at all about individuals.

Because you didn’t say who your lender is, it’s possible you were working with a scam company that never had the power to get your loan modified. Have you been working directly with your loan servicer or with a third-party company?

If you were working with your loan servicer and paid them $25,000 and now they’re getting ready to kick you out of the house, it’s outrageous. Please contact your attorney general’s office, the state regulator for mortgage finance companies, FHFA.gov and the Treasury (if it is a national lender).

Please see my blog post How To Find Your Mortgage Lender Or Bank CEO for contact information.

You’re going to have to fight for yourself right now. That takes time and energy but you’re going to have to do it.

Let me know what happens.

166

MD4739

12/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

OK I am not breathing comfortably yet – but I have gotten TWO phone calls FROM Chase reps! Now I’m being told that these two ladies are going to help figure this all out and that I was “approved” during a period when they had a “data loss” and there were other loans affected also – They both are investigating, supposedly, and will both get back to me on Monday. The first call acted like she was just responding to “all of your (my) e-mails” but she didnt bother before- the second lady said she was responding to the BBB report I filed. So, no, I’m not resting easy and I will continue to fight however I can until I have signed docs and no more phone calls – but at least I’m being acknowledged that I exist – thats new! I also reported to both the actions of the “customer service” reps and she said that they have other reports – so make sure you report any hostile efforts by their reps too!

167

auroranae

12/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

MD743- when did you file the BBB complaint? I filed one for EMC/Chase last week and am hoping that gets something going… we are behind- because the mortgage company rep told us not to pay in order to qualify for the modification… but we still live in our homes, have not been delinquent since December of 2008 and have provided all documentation to prove we have the income to pay the modification payments… so we should still qualify like we did back in January of 2009…

168

MD4739

12/19/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I filed w/BBB Ohio on November 30, 2009 – I kept checking on my compliant – first they gave them till the 11th of Dec. – nothing-then they gave them till the 23rd and I got the calls yesterday – one in the afternoon and one in the evening – the last lady said she works in corporate and works nights till 1:30am – Whatever you do – KEEP calling – they told me I didn’t have to about 6 mos ago because my cause “didn’t speed anything up” but I wanted in my records that yes, I did call. Make sure you tell everyone you talk to that they told you NOT to make payments during the process – they told me that and that if I did I could lose my LM – the lady from Corp. seem shocked that someone from Chase would tell me that – Glad to know I’m not the only one. Call, fax, write e-mails – keep the paper flow going – document everything you do-the one lady seemed shocked when she adked me a question and I said wait until I bring my computer up – I keep a diary of everything I’ve done, the people I’ve talked to, phone
’s, extensions, e-mails everything! Its a pain, but the only way to fight is to be able to document everything you do, did and say. If I can get more info I will post – If I can help others – it would make my holiday!!! This is not the time of year everyone should be worried about having a roof over their head come the New Year!! Hang in there and keep working on it!

169

truck33

12/19/09 | Report as spam
hi

I wrote to the attorney gereral’s office about one west bank of calfornia and just received this letter. The division has reviewed my complaint and an investigation is pending. We have to cooperate with their attorneys and investigators. At the conclusion of their investigation i will receive a disposition letter indicating what action will be taken. It also states that our remedies may not be limited to division actions. A private attorney may obtain remedies for us beyond the divisions’s legislated authority. Hopefully I am on the right track to saving my home. I encourage everyone in this same mess to contact their states attorney generals office. thank you

170

Ilyce Glink

12/20/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@MD4739

You are exactly right! You MUST KEEP WRITTEN RECORDS of everyone you’ve spoken to (employer ID, name, office, numbers, dates, times, etc.) to document what has been happening.

I think contacting the BBB is a GREAT idea. But I also think that people who are in this position must start making noise with their state mortgage regulators and the Attorney General’s office.

With enough complaints, these bodies will investigate. There is just starting to be the right kind of pressure to get these problems resolved, but you have to be out there advocating for yourself.

I will post in a moment an email I got from Treasury about what people should do if their credit has been adversely affected by negative reporting by lenders when they had on-time payments.

Treasury is paying attention, folks. You have to do your part and step up the complaints.

Thanks for your comments and helpful suggestions.

171

Ilyce Glink

12/20/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Truck33:

Thanks for letting us know. Please keep me updated as to what happens with your AG complaint.

Folks, you don’t have to pick and choose – you have a wide range of places you can file complaints. I urge you to do it as widely as possible, so you get heard.

I hate to keep saying it, but the squeaky wheel gets the grease.

@Truck33 – let me know what happens.

172

andrewpeterson

12/21/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Utilizing the equity you have built in your home over the years is a great idea.
Home loan interest rates

173

MD4739

12/21/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have written my Congressman, my Senator and filed with the OCC also – I intend to keep working on it even since they contacted me Friday – nothing so far today as promised but its early here so I’ll give them a few hours – but I’m not going to relax – this has been so many ups and downs that I can’t trust them any more = so until I get the signed docs back this time – no relaxing, no letting up – someone has to hear and teh more of us that make noise….the better!! I feel better just knowing this board is here now – I know I’m not alone where before I thought I was -

174

MD4739

12/21/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well I received yet another call from yet another lady from Chase – BUT – the two that spoke to me on Friday – nothing yet and its 4:45pm here – however, the one did say she works nights – but, like I said before they’ve told me things before and then changed them – so I’ll just keep complaining to whoever I can to see if someone will listen and actually hear about all of this – keep your fingers crossed – we aren’t just one any more!!

175

MD4739

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well, I received one of the two return calls-and it was as I thought – nothing- she basically kept me on the phone for 35 min telling me nothing new and rehashing the hell they’ve put me thru for the last year – then she put it off on the fact that two of the people I worked with didn’t get back to her, so she “guess I (she) has not alternative but to go the their manager” – Ya think? So later today I’m going to contact the second lady that claimed to be from Corp. even though the one last night said she was going to keep her in the loop – just more run around -

176

anderscca

12/22/09 | Report as spam
Letter Writing

I emailed my Congressman, Senator, Governor and OCC.

Senator and Governor responded by asking me to send info by “snail mail” and include loan number.

Congressman was the only one to respond. He forwarded my letter to Jaime Dimon (Chase) who assigned my case to an Executive Manager.

Executive Manager called and said when my husband gets a job and no longer draws unemployment, we can re-apply, as unemployment is not permanent. At this time there is nothing they can/will do for us.

177

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@anderscca:

If you have nine months of unemployment left, the lenders are supposed to count it. If you don’t, then it doesn’t count.

I’m glad you were assigned an executive manager. And, suddenly, after months, you received an answer.

It may not be the answer you wanted, but my feeling is that any answer is better than waiting.

Let me know what happens and I’m sending my good wishes for a job for you or your husband for 2010.

Ilyce

178

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@md4735:

You just have to stay with it. No other way to do it.

179

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Marilu via Email:

i was approved for a home mod program thru wells fargo on 9/22/09, my drafts were set up for 10/20, 11/20 and 12/20/09. 1st trial drafted 10/20/09 and 5 days later wells fargo sent me letter that my mod was cancelled due to no payment. I was so upset. i made at least 10 calls to clear situation with no resolution. Sent complaint with copy of bank statement to Executive office at wells. Received a letter that my payment was INADVERNTLY applied to a late charge. 2nd pymt taken 11/20/09 again applied to late charge.

MY QUESTION IS, IS THIS LEGAL. CAN WELLS FARGO APPROVE ME FOR A TRIAL AND THEN TAKE MY MONEY AND APPLY TO LATE CHARGES. I HAVE THEIR LETTERS STATING THIS. PLEASE LET ME KNOW. THANK YOU SO MUCH.

180

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@marilu:

They’re not supposed to do this for the trial home loan modification.

Please write a detailed letter with dates and notations from your paper trail and send it to me and to the CEO of Wells Fargo and ask them to fix this at the executive level.

Please send this also to the regulators: How to Find Your Mortgage Lender Or Bank CEO.

181

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Cynthia Via Email:

After going through the Loan Modification and Payment Plan with JP Chase our chase was denied. I called them on Dec 5th to see what could be done and after the rep and her supervisor went over the account they stated that short sale was our only option. I also received a letter on Dec 7th and another on Dec 8th just stating that there could be other opitions beside loan modifications but nothing regarding a sale date. I know people that receive tons of letters and notices on there door. We received none of that, we received nothing. We understood that nothing could be done so we started went to an agent to start the short sale process but on Dec 11th our house was sold. The only noticed that we got was a 3 day notice posted on our door by the new owners. They are not giving us any time so we moved all of our things into storage and putting our clothes in clears storage boxes because the new owners stated that since they served us the three day notice they could close u
s down any time that they wanted. We have two sons and instead of XMas Shopping we are packing and all sleeping in one room. We took all of our things just in case they closed us down. Is there anything I can do against Chase for no 30 day notice, for leaving us homeless?

182

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Cynthia:

I don’t know what to tell you. I don’t know why you had no notice. You can certainly petition the CEO of Chase. You can contact your state mortgage regulator and attorney general’s office and file a complaint. You should file a complaint at the Better Business Bureau and with the Federal Trade Commission. You should also contact the OCC.

But ultimately, Chase doesn’t have to grant you a loan modification. There is no legal requirement. It would be nice to think that they’d treat you with dignity and respect.

Keep your paperwork together and try to contact the CEO of the company.

I’m so sorry.

183

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Tracy Comment
164 via email:

The mortgage servicer is Wells Fargo. I have been working with an attorney as well as Wells. The attorney never got any of the money, it was sent directly to Wells, as per their requests/agreements, which were written correspondences sent directly to us from their loss mitigation department after the negotiations were made with the attorney. We have a contract that reads “Loan Modification Agreement”.. “term of the loan ends 2039..” That means permanent to me, not temporary.

I have read the other’s stories and recognize that we are going to have to fight them, although we do not have any money to spend fighting them in court. We are taking some of the suggestions that you made to contact the treasury and the CEO, etc. and we are currently writing a letter including a timeline to send to them. I just hope something can be done before they auction off my house. My whole family is devastated and their will be no happy holidays this year, as we do not know where we will be next year.

184

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Tracey:

I think lenders are going to start moving faster to get homes into foreclosure. I read today that 1 million homes are now going through the foreclosure process. The game of loan modifications is almost over I think – although there are millions of people like you who need the help.

Hang in there – and let me know what happens.

185

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Kent via Email:

Can you give me a contact department and number in the Treasury? California?

Same situations you are reporting. The loan modification application had been canceled – they said because the owner moved out – not true. Owner called and sent letters several times a week asked for modification process to continue. Now today a date in February was set for sale by a different contractor. Owner has been ignored. What to do now? The loan mod group is not talking with the foreclosure sales group .

186

Ilyce Glink

12/22/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

This is email is from a correspondent who asked to remain anonymous, so that she wouldn’t be targeted by her lender:

I called Wells Fargo Exec Offices today to request an email address for Mr. Kovacevich. I was told they could not give out his email and that there was not a public email to reach him by. Guess after an hour of internet searching, the one I found is ‘not public’ :P . Typed out a nice lengthy email to him regarding both my personal loan mod nightmare as well as many others that I have read about. Then I forwarded a copy of that email to the VP and another person in the HM department. I wonder what would happen if they all received a weekly email update from me regarding the current situations of their customers? :)

187

Ilyce Glink

12/23/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Anonymous just sent me a follow up: She got a call back from the executive suite. I’m telling you, folks, making noise will work.

So, deck the halls and be as noisy as you can!

Ilyce

188

MD4739

12/24/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update: I’m getting daily calls from my one contact at Chase – they are now saying that they have “back researched” and found that the problem lies in the “closing” dept – and they have escalated the research to “finalize my complaint” – Am I an more comfortable – not really, but at least I’m getting communication where before I couldn’t get anyone to talk to me and have ONE person to stay in touch letting me know where I was in the process. I figure I’m not going to get the Holiday resolution I was hoping for – but I am getting the attention I’ve been trying to get for a year – CALL, CALL, CALL – write who you can when you can – harrass them the way they harrass us when we’re late – this time it’s in their laps!! Please all, have as happy a holiday as you can under these circumstances-value your families and keep the faith that we will get them to listen – it just takes a lot of us and a lot of noise!!!!

189

anderscca

12/24/09 | Report as spam
Fannie / Freddie Involvement

Since the banks are only the servicers on many of these loans, cant Fannie Mae and/or Freddie Mac push for more modifications. In the end, aren’t they the ones who end up “eating” the short sales and foreclosures? Aren’t the servicers (Banks) doing a dis-service to Fannie & Freddie?

190

itten94

12/26/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update:

12/26/09 received a call from Chase, Ms. Price in the
Executive Resolution Department. Denied a HAMP
modification. Now being submitted for the internal loan
modification program, I assume for immediate denial as well.
Only said we didn’t qualify because our income is too low. I
make more money now then when I bought the house 18
years ago, even with our serious income reduction. All we
need is our mortgage payment to change from 15 year fixed
to 30 year fixed, which would bring our payment on the first
and second at the 31% ratio. It seems like they really just
don’t want to do this at all, which has always been the
obvious, but you just hope you might be the exception. Our
note is held by Bank of New York. Interestingly enough, Ms.
Price said the investor is not willing to accept the mod via
HAMP, so why then would Chase be able to do anything
internally? Our next option according to her is a
forebearance or repayment plan. Well lets see would these
things really help if our income has been lowered? A big NO!!!
So now our only option left is using NACA. Have to send
them all our docs ASAP as I have a counseling appt set up for
12/31 – HAPPY NEW YEAR!!

I think Ilyce is right, it seems like the tide of “helping”
homeowners with mods is over and they just want to
foreclose.

I got to this point by complaining to the OCC, did send emails
to Chase and State Senators, which might help as well as I
have a new phone number for the senators office if I need
immediate assistance. Which I sense I might be calling this
week.

Any ideas on who else to contact or other steps to be taken?

May everyone have a safe and peaceful New Year!! (except
the greedy bank execs who should all be burned at the
stake!!)

191

morggan

12/27/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We got the three month trial with Wells Fargo. Just before paying the third month, we got a letter from WF requesting information update (hardship letter, financial worksheet, etc) within 10 days. Between the day the letter was written and it was mailed, five days had past. By the time the letter was received by us we only had three days to reply so I called the bank and got a few more days of grace. Papers were sent, we thought that was it. The bank cashed in the third payment of the trial. A few days later we got a letter from the bank saying that they withdrew us from the process because we didn’t send the papers on time. Called the bank and asked what they were talking about if we had sent the papers. Spoke with a dozen people, finally one guy “escalated” our case and said it would be reviewed. Talked to our Representative through case worker who sent our case to OCC (whatever that means) In the meantime, we can’t make payments. We are in active foreclosure, anything can happen. We just want to go back on track and keep making payments. Any idea?

192

danellealtrusa@…

12/28/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ilyce, are you hearing anything from the regulators, Senators, Representatives in Congress and the other high-up monkey munks that you claim are reading this blog, like the OCC and Treasury Department, that anything will be done to reign in these mortgage investors and servicing banks, to help us consumers? Or are we all just whistlin’ Dixie out here?

- Concerned Bank of America loan service customer and former Countrywide mortgage loan borrower

193

MD4739

12/29/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well I haven’t received another call since X-mas eve – so maybe they were just trying to pacifiy me – so tomorrow if they don’t call by COB today its back to the phone calls and e-mails – I knew it was too good to be true but was just hoping for the best.

194

MD4739

12/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Got a phone call at 8pm my time from the same lady that has been calling me with updates-problem is that “everyone of high authority is on holiday” – well, our holiday was filled with worry – but now she says she is going to her “manger” who is actually VP of the Dept – to “escalate” my LM research – well so far its been escalated about ten times and I no closer to resolution – I’ve figured out these banks and loan companies problems – there are way too many “high ups” and not enough people that actually know what they are doing! I got an e-mail from the BBB this morning-there has been no response from Chase so “unfortunately” there is nothing else they can do for me….ummmm HELLO – what good are they if they just let our cases drop because Chase doesn’t respond? Guess I know now why the BBB didn’t scare them at all.

195

mmrfust17

12/30/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have my home mtg with WELLS FARGO. I’ve been dealing with them since APRIL 08 when my loan was still current; **Ironically, I’ve been working in the mortgage servicing industry for the past 16 years & dedicated the past 10 to do Loss Mitigation **
As brief as I could be, here is my story & SUGGESTIONS:
4 loan mod requests were sent since April 08.
-1st one denied
-2nd one PMT miscalculated on their end (amortizing loan over 10 yrs rather than 30)-pmt would increased by $1K
- 3rd one denied (they had the wrong financial info from the 2nd req)
- Finally the 4th req was approved 9/14/09 (year & 1/2 later)- I signed the agreement, sent to down pmt & I have made 2 regular monthly pmts after that (11/09 & 12/09 pmts) – YET
- THE MODIFICATION HAS NOT BEEN FINALIZED, foreclosure remains on hold (this is a public record everyone has access to) and my credit continues to get damaged unnecessarily

Things to point out:
* after the 2nd mod req, loan went into foreclosure (12/08)
* after the 3rd mod req I decided to hire an atty to contest the fcl while I’d continue to work on the loan MOD

What got the MOD process moving????
1) I filed a complaint with the Better Business Bureau (online & very easy to do)
2) I filed a complaint with the State Attys office in NC (where WF is located)
3) I litigated the fcl process
4) I have sent everything certified mail, kept all letters & a call log

SO-with that said- Since as of today 12/30/09 my loan modification has not been finalized, i am getting ready to file complaints again…. this time, following your advice to send it directly to the chairman at Wells Fargo & cc OCC.

Good luck to all of you.. May the New Year bring some good energy & needed changes so the American Dream does not turn into the American Nightmare..
Blessings to everyone…. FUSTER

196

MD4739

12/31/09 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I got a call last night from yet a NEW person from Chase – now she says with the holiday it may be next week before I get l researching – HOWEVER – it may still come to the point where I have to reapply – so – I’ve wasted a year and three months – my credit is toast – they show I owe over $17,000 in “past due payments” which I’ve been making the “Loan Modification” payment since May – they are totally messed up, but yet will NOT say – we are WRONG, what can we do to make this right. This whole mess is unfair to all consumers and our stories as so very similiar – why can’t someone put a stop to it?

197

MD4739

01/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Received a call New Years Eve from my normal contact – NOW they say I have to start over and go with the Obama Plan – I’m SO scared – now I’m unemployed – I just know that this is going to come back and bite me in the butt and there isn’t a dang thing I can do – all the work I put into the LM and all this follow up and there is a very good chance I’m no farther ahead – I thought the New Year may bring me somethng encouraging, but I guess not.

198

tamcoastgal3

01/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Have made 9 monthly “trial period” payments under HAMP Program w/my mortgage co, Saxon Mortgage.
I received a call New Years Eve 2009 from a HAMP rep telling me to fax “docs” immediately as they want to process loan mod before end of this year…she stated I had 3 hrs to do so…
I asked, “What docs?” and was stunned when she stated the ones that I had received. I explained that I had received NO docs, to which she argued that I had. I requested the UPS tracking
so I could see if the docs were in route, she told me there was no record of a tracking
, but that I could
see what the
was as that it was on the front of the envelope!?! WTF!!!
Frustrated & concerned, I asked about the terms of the modification to which she explained that my interest had been dropped to 4.375% from 6.750% (Adjustable arm).
NOTHING close to what had originally been stated at the beginning of the trial period, which was 2% the 1st year and an additional 1% for 4 years, locking in around 4.5%.
She mentioned how “Lucky” I was.
My NEW mortgage payment would be $2383.89…UP almost $140.00+ from my ORIGINAL mortgage payment!!!
I have been paying $1669.16 per the HAMP Program. I took it upon myself to budget in another $250.00+ for the escrow amount when the trial period was completed as I never could get clarification to the ?’s I had re the Escrow Acct.
I won’t even bother to tell the tale of the last 9 months of lost docs (ON THEIR PART!),unanswered calls,contradictory and differing answers from the same questions, over $300 in faxing and re-faxing, etc,etc,etc. And the best, being told repeatedly that the $1669.16 would be the new mortgage payment amount. ABSOLUTELY, NO QUESTION ABOUT IT!!! And I was foolish enough to believe them. Silly me!
From where I sit the HAMP program works great for Saxon Mortgage.
But has tanked me and my home of over 30 years.
Oh FYI, NO DOCS YET!!!
I imagine that I never will receive said docs, and imagine I will more likely receive a foreclosure notice instead.
As I am on permanent disability, and as everyone else on a tight budget, I will not be able to qualify for renting a place.
My home is in one of the most inflated real estate markets (Marin County, CA) in the country, (and no I don’t own a BMW or 4000sq ft home) and I owe more than the home is worth.
Thanks to Saxon and the HAMP Program, the hope I had in getting back on track and saving my home are gone.
Happy New Year!!!

199

BandDwell

01/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We have just finished making our 3rd trial payment. Flag Star has jerked us around since Feb.08 and they just service it for FreddieMac. Like many others we had sent papers over and over again. We called and asked about the final loan mod through MHF and they said another 30-60 days and we should know if it is final WTF!
That will put us well into a year and 2mos of starting this whole process. In the mean time my wife is so stressed out that her mental health over this worries me. Why can’t the banks just do the job they were charged with. Don’t they know or care how people, good people are suffering?
In our 50’s we put everything we had into this home.
Now I am looking at tents, really.

200

1901sparky

01/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

simple but brilliant video…time to fight back

http://www.youtube.com/user/moveyourmoneyproject

201

ajean87

01/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I was laid off in April. Immediately contacted my loan sompany (Suntrust Mortgage) for a loan modification. I called just about every monday. 4 Months later i finally received my packet with my trial period payment info. It said I would only be making 4 trial period payments. The last one was December. I contact Suntrust as I have many times before; no update on my mod of course and they told me to continue paying the trial period payment. Online, my account shows that I have paid NOTHING those four months, where is my money going to? Its not listed as interest, does that mean i won’t be able to deduct it from my taxes? I did pay these amounts, am I in danger of my property taxes and other bills not being paid by Suntrust as they are suppose to be?

Has anyone had any success with filing a complaint with the treasury regarding their loan mod or by contacting senior officials? I was just curious if any people had updates on a lot of these horror stories.

202

BandDwell

01/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I meant Feb 2009 we started MHA, HHO not 2008.
How will I know if I actually have the final loan mod.?
And what about the mort.Ins. the bank required it and it is deducted from the escrow account?

203

MD4739

01/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I spent all weekend “refaxing” docs now to see if I can get the Obama Plan – but yet just a few minutes ago there was yet another car in my drive taking pics and making notes – so I’m figuring another one of the goons making sure I haven’t trashed the place. I just want to stay in my home, give them their paymetn each month like I have been all along – and forget this stupid nightmare they’ve put me in. Ofcourse when they call there is still no mention of “locating” my original docs I sent back to them WITH my $300.00 payment – The BBB says they can’t do anything because Chase didn’t respond – - DUH! So they were no help at all and I have not heard anything from any of my other complaints I placed – its like I lost control of my life and its all in the hands of Chase now – so what have I worked for all these years? If people in the know are reading these – please step up and help us all – this is not fair and I feel not legal – there has to be someone out there that knows where or who we should all go to – we can’t all be wrong!

204

MD4739

01/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Okay – I’m nervous – since I don’t understand their lingo, plus not trusting them anymore – They are giving me a “forebearance modification” Feb-April – Then loan mod. for trial months – They had told me that my payment would be about 1/2 of what it is now – well, that’s not happening – it is cheaper but not a whole lot – they are saying that because I had a loan modification in 2002 it HAS to be this way but I didn’t think about it – what happen to the Obama Plan for me? Just afraid to trust anything they tell me anymore and not understanding all the ins and outs of lenders makes it worse – can anyone tell me if what they are offering is okay?

205

happyassacres

01/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We too our in home loan mod hell! Lost my job in March 09. We applied in April, June, August, they turned us down all 3 times because they said we didn’t have enough income! Well duh that’s why we were applying. When we got our orginal loan it was with a people friendly bank now that our loan was transferred to Bank of America we have had nothing but problems trying to communicate with them. they are often rude, hang up on you, one person even told my husband he was stupid and then hung up on him. ( we were trying to get our online banking username/password and I handle all the financial stuff but had lost our loggin info they refused to talk to me so I was giving him the info). Ok so in early November we reapplied the 4th time and didn’t hear anything til Dec 15, 09. Oh let me say we have never been behind or missed a payment. They were just getting harder to pay going from 2 incomes to 1. We exhausted our savings, borrowed from family, and withdrew from hubby’s 401k plan. Our payments weren’t even that high they but they still were just getting harder to pay because of added medical issues (that’s the reason I lost my job. was in the hospt with collapsed lung, had a letter of disability, even worked for my employer from the hospt bed, talked them daily but when i got out they fired me said it was un autorized time off, filed complaint with EEOC which I am still waiting to find out their ruling. So back the mod. we recieve a packet December 15th saying that we would be doing a 3 month trial period and to call that day and make our payment. So we did. We also have sent in our Jan 2010 payment. So we call today to find out the status of things. BofA told us that nothing will be decided until we make all 3 trial payments, then our modification goes to the investors (oh yeah our loan is serviced by bank of america but not owned by them they refused to tell us who owned it) but after the 3 months then it takes 45-60 days to finalize the mod. during this time period we continue to make the lower loan payments. But the thing is all of our payments go into a an escrow account they are not being applied to loan yet, so we are being accessed late fees, reporting to the credit breaus saying we have not paid, so it looks like we are behind. This is all so stressful, I don’t understand it, and why did it take 4 times for them to work with us? Nothing had changed income wise. My fear is that we are going to go thru all these trial payments and then they will back out, and we will be stuck paying the left over mortgage payments to catch up. So I asked the lady today on the phone if the trial mortgage mod means we are approved and the lady says not really it means you qualified for the modification. So it’s very stressful not knowing what will happen.
When we had our orginal loan company LaSalle bank they were the nicest bank, never had problems with them, they had compassion. these big banks have no compassion. and they really need to retrain their employees with better customer service skills. that’s our loan mod. hell. thanks for letting me get this out! feels much better now.

206

happyassacres

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RE: Are You in Loan Modification Hell? Join the Club.

Oh forgot to that in our application packet that is said the bank would be more willing to help us if we put that we thought our situation was a temp problem and that we didn’t feel that it would be a long term issuse. So in our hardship letter we wrote that we felt our situation might just be temp if my health improved and that I was activley seeking employment but have been unable to find employment yet to this date. Hope that doesn’t hurt our application status and prevent us from getting the perm monification. I also told them, wouldn’t they rather help a customer save their home, which in the end would save them money so they didn’t have to go through the foreclosure process, lawyer fees, paying a realstate agent fees. Hope that my letter convinced them and that I didn’t hurt our possibility of getting the long term modification.

207

happyassacres

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RE: Are You in Loan Modification Hell? Join the Club.

Hi,
Modification payments are due on the 1st of each month. So what if they don’t recieve them until the 5th. Is that going to knock you out of the long term modification? I guess what I am saying they say they are due on the 1st of each month, if they are mailed out on the 1st they are not going be recieved for maybe a week. Is this going to have a negative impact on the loan modification program? Will this prevent the modification from becoming permenant? Due to the holidays mail didn’t run on Jan 1st 2010 so it was postmarked another day and they won’t receive it on the 1st. Oh all these negative thoughts and stresses, I would hope that the banks/lenders give you a grace period so that the payment has time to make it to them. Any comments from any one on this please do advise what you think. I am going crazy with worry now. Thinking I messed it up! YOu try so hard to get this done right, you fight for it, so I hope they don’t just disqualify because it was received on the 5th instead of the 1st.

208

lisabielawski

01/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My heart breaks for each and every circumstance here. I have been either a science teacher or school administrator for the past 10 years. In June I received notice that my position was being abolished due to budget cuts. We have our mortgage with Chase. Simultaneously Chase added 500.00 to our current mortgage payment ( paid regularly for 1.5 years) stating they “noticed” a deficit in escrow? No explanation..no prior notice..so our payment increased from 3,464 to 3,964 the same month I lost my position. Thankfully my husband still has his position, however, on Long Island, dropping to one income with three kids in college left us unable to make the regular payment, let alone the increased payment. We started the loan modification process in July and were notified our three trial payments would be close to what the reduced payment would be once approved for final modification 2,800. The 3 mos turned into 7 mos. During this time I am still unemployed and receive the maximum 405.00 weekly in unemployment. We faxed and resubmitted the same documents time and again. Every month we received late statements with no record, other than my bank statements, showing the reduced payments made monthly. Finally we receive the fedex with the final paperwork. I will not waste time including the hours and hours on hold, talking to representatives that had conflicting stories on the same day, and the emotional and physical impact this has had on our lives. I see we have all experienced the same incompetence and lack of decency provided by Chase. I open the FEDEX with trembling hands, tears of joy streaming down my face….yes the 2800.00 monthly will continue to be a struggle but we can remain in our home right??????
Chase added over 21,000 to our principal increasing it from 354,000 to over 370,000, our monthly payment ongoing will be over 3,400 a month. 67.00 a month less than when we started this whole process. Mind you, it arrived stating I have 12 days to sign and return. I left 27 messages for the loan negotiator. Not one returned. I spoke to 9 chase employess in the loss mitigation office before one connected me to the negotiators supervisor voice mail. I left 6 messages with him without response. Finally another Chase representative emailed the loan negotiator internally and her supervisor. The negotiator finally called me. When I questioned her figures… we were given a drop in interest rate from 6.75% to 4.75% and yet the monthly payments were 67.00 less? She stated that we have a balance of 39,000 dollars due and that was the best they could do for us. When I got up off the floor…I asked her how we had a 39,000 past due amount when we have been making the required payments and had not been late at the onset of this process, she could not answer. 3 days and a nervous break down later,I contacted the executive office for Chase today at 3:00 PM EST. By 3:45 the negotiator called me and said that even though she knew nothing would change..she would have her supervisor( the one who did not return over 16 voice mail messages from me prior) look over the account!!! I have 4 days left to sign and return this modification before the whole thing expires. What Chase is doing to loyal, hard working and honest customers is criminal!!

209

Ilyce Glink

01/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@LisaBielawski:

I’m so sorry that has gone so badly for you. The additional principal is likely all of the fees and unpaid principal that has been adding up, with interest. Even so, what’s happened to you is the same as what has been happening to hundreds of thousands of other homeowners.

Makes you wonder if the banks really do want to take back all of these houses and resell them for 40 cents on the dollar.

Try contacting the executive office of Chase. Maybe someone there will wake up and help.

210

TigersMom

01/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’m in the same boat as everyone else here.

Requested a loan modification from Bank of America in the beginning of October. I have called repeatedly with no luck (still calling). They say the file is ‘under review’.

Early this week, I received a notice that Bank of America was creating an escrow for my real estate taxes. I’ve never escrowed my taxes; I pay them directly. This will increse my payment from $916 to $1531. When I called B of A about this, the customer service people, default prevention people (etc) THINK it is because they are probably going to send a loan modification package to me. Again all they can is is that my file is “under review’.

I asked what happens to the money in escrow if I don’t get a modfication – do they pay the taxes or give the money back? Again, no one knew the answer.

All of closing documents show that I have no escrow. I’m going to call them tomorrow and ask them to clarify in writing two points: 1. what happens to the escrow money if I don’t get the modification and 2. since my closing documents show that I don’t have to escrow my taxes will they stop escrowing and return my payment to $916.

Any ideas on this escrow situation?

211

notsopleased

01/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

First, I don’t have the emotional strength to go into all the
details of our “Hell”. And, honestly, after reading these blogs,
it is quite “similar” hell, so what’s the point? Second, I am so
sorry to hear that there are so many hard working, tax paying
american citizens, like our family, that have come on troubled
times that will be tossed out of their homes like yesterdays
garbage. What is wrong with this picture? Isn’t this the
same 75 billion dollars that our government spent with our tax
dollars to help homeowners? Where is the help? My husband
and I were thrilled three weeks prior to Christmas when we
received a trial making home affordable mod. What a
Christmas present! However, after reviewing the modification
paperwork we noticed the dates of our trial modification were
LAST YEARS dates. We called, and they sent new
modification paperwork with the correct dates. Thank
goodness, not so quick! We had just signed up for the
mediation program through the Connecticut court system. I
brought the paperwork to the court because we had planned
to reschedule our mediation after our trial period. I showed
the modification to the mediator and she noticed our payment
wasn’t right. The HAMP is supposed to be 31% of your
income, our HAMP was about $500.00 more. To make a long
story short, we had a mediation. Our servicer, MIDWEST
LOAN SERVICES, OUT OF HOUGHTON, MICHIGAN, didn’t even
have a loan servicer available to speak to their own attorney,
let alone our court appointed mediator as required by state
law. But, what the heck, who follows laws anymore?
Anyway, we finally got someone to speak to, who indicated
the payment discrepancy was probably an error and they
would send corrected modification paperwork soon. WRONG!
Just like so many others on this blog, they sent us a one
page letter (no date, no signature) saying we no longer
qualify for the HAMP. When I called to asked why??? They
said they put us in their government website and it said “NO”.
Oh, that makes me feel sooo much better. They called
yesterday, to tell me we qualify for a forbearance pmi
modification which will reduce our payment by a whopping
two hundred and something dollars. Even though our income
was reduced by 25%. Gee, thats swell! I guess my ex-
olympian, former CT state athlete of the year husband, who
suffered a heart attack at age of 40, and our two young
children can live in a card board box on the side of the road.
So much for trying to live the american dream. To HELL with
this phony help for all of us hard working americans. We will
make it, and be stronger for it even if we lose everything for
exactly that reason! And to our self serving politicians, who
don’t give a hoot about anyone else but themselves! What
comes around, goes around. The 2010 elections will reflect
how we, americans feel. I think what Washington tends to
forget is, they work for us, we don’t work for them. God
bless you all, and we hope we don’t meet up on the streets.

212

notsopleased

01/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Check out “mod in a box” the FDIC guidelines for making home
affordable modification. Good luck. Google it.

213

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Jeff via EMAIL:

Dear Ms. Glink,

Just came across your web page and thought I would send you this about our B of A experience to date.

We submitted ALL the required documents, including doctors letters of support regarding wife?s serious and sudden illness that forced me to stop work ( 3 months into newly started business after an injury forced a medical disability retirement after 22 years) and become her full time care taker for over a year now. Both our credit scores just shy of 800. NEVER late on a mortgage payment and hardship letter explained temporary loss of income, to improve as she recovers in the next coming year or two. Retirement and savings now gone keeping us current during her illness while I could not supplement. Told for over 3 months ?in review for Forbearance?.

Then, On Dec 24th, we?re advised application switched to ?Loan Mod? status as of December 2nd, 2009 and ?in review?. Suddenly Jan 4th (awfully fast) we received ?Loan Mod? offer. THEY CHANGED NOTHING. Kept same interest rate, AND tacked on past due amounts to back end, INCREASING principal. Plus, they added in a property tax payment reimbursement (listed as Escrow) we were never told they paid. Because we ALSO paid it when it was due.

Our new ?LOAN MOD???,, monthly payment due is now $1,111.07 HIGHER than what we cannot pay now!!! To top it off, we both have a GUARANTEED retirement income, so we can make payments, we just need them reduced for a few years. THAT?S IT!!! B of A said it?s a ?take it or leave it? offer. WOW!!

Sure seems to go totally against all their ?We?re here to help? ads you see on their and other media pages. We do not believe they ?REVIEWED? anything we sent them.

What now??

214

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@happyassacres:

You’re probably okay, but next time, you should get an auto-debit or send your check by snail mail on the 20th or 21st to make sure it is there.

You should call the lender to be certain that the check was received, and deposited appropriately.

215

Ilyce Glink

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From April via Email:

Our story is similar to many of the others I have read, but here it goes.

We purchased our home in March of 2008 shortly thereafter my husband was laid off. My husband is the only one that works as we have three children and it is cheaper for me to stay home than it is to pay for childcare. My husband went back to work in June and worked for 10 weeks before being laid off again due to lack of work. After being on unemployment for another 8 weeks he found another job (Sept. 2008) inwhich he has since been employed. We contacted Wells Fargo in Oct. 2008 when we foresaw a problem and we were told that we needed to send in a letter of hardship and financial information. We sent in the requested info and waited and waited but never heard anything back. We contacted them only to be told that the process took some time and that someone would contact us within X amount of time. We went ahead and made our Nov payment while waiting to hear back.

After several weeks of nothing even when we called them we finally got an answer… which was that since we made a payment the process was canceled and we would need to start all over, so we did. Again we played the waiting game to no avail. When we called them we couldn’t get any answers except that it was still being reviewed and that someone would be in contact. When they did finally contact us it was to tell us that our paperwork had been lost and needed to be resubmitted. We resubmitted it and were told it would take 30-45 days as they were busy. We waited and continued to call at least once a week just to get the same response or to be told they needed updated info. We sent in updated info more times than I care to mention only to be told that our debt to income was too high and that we needed to lower our debt. How? we don’t have credit card debt, we don’t go out to dinner, we don’t go handing out money… well WF’s answer was that we needed to cut back everywhere possible especially on our grocery bill which runs about $550 a month for a family of 5. WF said that the grocery bill for a family of 5 should not exceed $465 and that was high.

This went on for months and months, we contacted HUD and FHA because WF would not give us any answers and they were dragging their feet. In the meantime we are falling further and further in behind trying to make ends meet. HUD and FHA both tell us that the lender is not required to work with us unless we are 90 days past due which is not what we wanted to have happen because that means foreclosure. Well we had no choice but to give in. In April 2009 we missed our first payment and still couldn’t get any answers out of WF.

All during this time we were receiving letters from WF stating either the LM had been denied due to reasons such as missing information or information not being received on time. But we were also receiving letters stating that help was available and to call to see what type of help we could qualify for. NONE OBVIOUSLY!!

Then in June 2009 we missed our third payment putting us 90 days behind (now they will help us right?? WRONG). We are still receiving letters from them along with phone calls all while still contacting them and trying to get something worked out. No such luck. We are finally approved for loan modification trial however our payment GO UP NOT DOWN…hmm how is this suppose to help us if we couldn’t pay the original amount how in the HELL are we suppose to be able to afford MORE??? We make the 1st trial payment and the 2nd one bounced. Then we start the process yet again but now are receiving notice of foreclosure. We call HUD who refers us to a housing counseling agency that is suppose to mediate modification for us. We call them and the first question was who was our loan with and the lady said and I quote “please don’t say Wells Fargo” well yes it is WF. She continued stating that they have been having MAJOR problems with WF. We meet with them and they send in the information and tell us we should hear from WF within 10 days and if not to call WF.

We don’t hear anything from WF so we call them only to be told they never received the information from the mediator which was WRONG because the my husband was at the mediators office and part of the original call to WF and was there when the information was sent to WF and received by WF as was stated during the phone conversation between the mediator and WF in my husbands presence. So the mediator resends the information and we start playing the waiting game yet again however, the foreclosure has been stopped at this point. This was in Sept. 2009 and we continued with the run around for several more weeks. In late Oct. after playing the waiting game my husband calls WF to find out the status of the modification and we are told it is still being process but that they can tells us that our payments will be dropped from $1744 to between $1300-$1350 but that it hasn’t been finalized. We wait another week or so and call
back only to be told that the modification has been approved but the payment will be $1688 not the $1350 we were previously told. My husband calls the mediator back and asks what we need to do because this wont work and she tells him that he just needs to accept it and deal with it that there is nothing else she can do. HELLO you mean to tell me we have been fighting for a year now over $66 a month?? Doesn’t seem possible or worth it.

Well we cannot afford $1688 so now what do we do? WF says we need to resubmit all of our paperwork yet AGAIN. Remind you we are still getting letters stating that we have either been denied modification or that they have programs that can help us if we would only call and let them. What the HELL have we been doing for the past year? Then we receive a letter from WF stating that they are sorry but due to our delenquincy they are no longer able to accept a partial payment that payment must be made in full. HELLO we have NOT MADE A PARTIAL PAYMENT we haven’t made a payment at all.

In December we contacted the FHA yet again to see what we could do to possibly save our home. Well we are assigned to a caseworker and told that we need jump through more hoops and send in financial information, hardship letter, and this that and the other to them and we do. Now we sit and patiently wait to see what they are going to say. We hear NOTHING FROM THEM so my husband calls them back but can’t actually get his caseworker to answer the phone, it always goes to voicemail and the caseworker will not return his phone calls. We were told if we receive any more papers regarding foreclosure to contact them immediately. About a week later we receive another set of foreclosure papers our home is set to be auctions the first Tuesday of Feb 2010. We contact the caseworker who will not answer nor return phone calls so now we are at a loss as to what to do. We do not know how to stop the foreclosure at this point in time and sure as hell do not want to lose our home. We are less than 4 weeks from the house being auctioned and cannot get anyone to talk to us.

Everything that I have read about loan modification states that we are eligible for modification. It also states that the mortgage should not exceed 31% of gross monthly income which for us would be right around $1350 and that mortgage companies can drop the interest rate of an existing mortgage as low as 2% in order to achieve making the monthly payment not exceed 31%.

If that is the case then why do they refuse to do this? We currently owe approx. $220,000 on the loan and the value is not near that. There are 2 other home in the cul-de-sac that are in the foreclosure process one is pre-foreclosure the other was foreclosed on this week. Both were listed for short sale at around $188,000 and are both larger homes. How in the world does WF think that they would be better off foreclosing on our home than they would be working with us to make our payments affordable? I really do not understand and I am at my wits end and so stressed out that I don’t know what to do anymore. Do we just walk away and disrupt our children’s lives because they do not understand what is going on nor would they understand why.

216

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Sally Via EMAIL:

January 8, 2010
NationStar Mortgage
Attn: Foreclosure Prevention Department
350 Highland Drive
Lewisville, Texas 75067

Dear Sir/Madam:

Since February 2009 I have been working with my lender to re-modify my loan. In February2009 when I started the loan modification my loan was with Flagstar, 5151 Corporate Drive, Troy, Michigan 48098-2639. After working with Flagstar 7-8 months and after I was told by telephone that my loan modification was approved, they canceled my loan modification and sold the loan to you. You have owned my loan since October and I have called your office several times to try to work out a loan modification and up to this date you have denied me on the grounds that I don?t make enough money. Well that is the purpose of loan modifications! For people whose income has dropped and who can no longer afford the old payment. My income was lowered in February of 2009 due to reduced work hours and then in May of 2009 my company offered me retirement of be laid off. I took the retirement because this offered me lifetime health insurance coverage.. This happened in May 2009. Since that time it has been a fighting battle to keep my home. If I was still working and making as much money as I used when I was working, I wouldn?t have need of your assistance. I need your assistance now.

My loan payment is $1,300 Interest Only. I also have to pay over $2,000 a year for property taxes and approximately $700 a year for property insurance. I was given a forbearance agreement for the months of May, June and July 2009 of $700 a month and kept my payments faithfully with Flagstar. Unfortunately Flagstar was dishonest by selling my loan two days after a loan modification was approved. I am requesting that you give me this payment to include taxes and insurance now and I will keep my promise and commitment to make this payment faithfully each month. Prior to my work hours being affected, I kept made all my payments on time and was never late. Check my past records if you would like to see this information.

I have enclosed copies of my retirement checks and hope that you will work with me to keep my home. I think it would be in the best interest of your company to help people keep their homes when they are willing to make the payment instead of taking people?s homes. I also have a very good chance that I will become employed in the near future and making more money. You can then consider given me a higher payment according to my income.

Thank you for your anticipated assistance.

217

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Debra L Via EMAIL:

When we applied for our modification after trying 3 previous times. There was letter in our mod application packet saying that the bank is more apt to help someone that has a temp problem other than someone who has a long term hardship. they felt that someone with a long term hardship would be more of a risk and a waste of their time with the home modification process.

They said that if it was temp situation that it would benefit the bank more to do the modification. So in our hardship letter we put that we thought our hardship problem would only be temp since I was actively seeking employment and we were hoping that my health issues improved. Do you think that this will hurt us putting we felt it was only a temp situation verses and long term hardship? We really need this modification to become perm so that we don’t loose our home, lets face it I have been looking for work for almost yr now and have yet found anything that was perm, also my health has not improved as the doctors thought.

So do you think the bank is more likely to approve a temp situation over long term situation? Please help. This has been total hell for me, the stress it has caused my husband and I is unreal the strain it has put on our marriage.

So I would really love a reply if you have the time. Also I could send you copy of the hardship letter if you are interested.

218

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Debra L:

Debra:

I am so sorry that you’ve been going through this and even sorrier that it has had a negative effect on your mortgage.

I have no idea why the bank would want to help someone with a temporary problem rather than a long-term problem. From the mail I’m getting on the blog, it looks like they don’t really want to help everyone.

You should write a letter to the CEO of your lender, and give a detailed list of the contacts you’ve had with the company and what the response has been. Hopefully you’ve been keeping good notes and have the names and employee identification numbers of the people you’ve spoken with. Copy your state Attorney General’s office, the state mortgage and banking regulator, your governor, the OCC, FHFA, HUD and the FDIC.

You might even want to copy the White House.

I don’t know if you can save your home. You might be much better off five years from now if you give the house back to the bank and move on with your life.

But write the letter first and see if you can get someone to pay attention.

Good luck, and let me know what happens.

219

Ilyce Glink

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From Tim via email:

I’m not wanting to lost my home. We’ve got behind because of double-bypass. my wife had to have then i hurt my shoulder and was on light duty. I file chapter 13 they were taking my hole pay check I got let go from my job so 13 dropped me. Doing so I lost my car and now I’m losing my home. when the first job let me go I found another but he only worked me a month half. causing me not to get unemployment. So I need help to save our home.

220

Ilyce Glink

01/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Troy via EMAIL:

Recently my wife and I tried to have our chase bank HELOC increased (which was reduced a year ago like almost everyone else). Ours was reduced from 93,000 to 11,000 based on an electronic appraisal chase did that showed our home value had dropped from 250,000 to 178,000.

So they took 178,000 and multiplied it by their 80% loan to value and got 142,000 then they subtracted our mortgage amount (which according to there records) was 131, 000 and got 11,000 so that is our new limit.

But in reality our mortgage amount had been paid down over 30,000. They used our original info from the time of our application 3.5 years ago to calculate our reduction. They didn?t request current info at the time of the reduction.

They simply sent out the reduction notice and hope that you don?t appeal it. In the notice they don?t tell you that they used inaccurate info so we didn?t know they used our original mortgage amount. We found out by calling multiple representatives and asking how they arrived at 11,000 and one slipped up and told us.

When we informed them of our true mortgage amount we were told to fax in a recent statement and it would likely make a big difference but it didn?t they said they used the info they had at the time and it was our fault for not appealing it sooner. They say our only option is to pay for our own appraisal $400 and if it comes back high enough they will consider and increase now at a 70% loan to value.

My concern is how many chase HELOC customers limits where reduced with inaccurate info to calculate them. I went into our local branch and convinced the young branch manager to give me several high positioned chase executives phone numbers that she apparently wasn?t supposed to.

Because now they are asking me how I got these names and numbers of these executives but I cant get past their secretaries. I tried the proper channels and am not looking for a hand out.

We have 2 checking and 3 savings accounts as well as our HELOC all in good standing all payment have been on time and above the minimum payment. We have great credit and plenty of equity in our home.

I believe this is chases way of trying to get people to not be able to take advantage of the low interest rates they gave with these loans ( ours is 1.25 above prime) I really believe this has affected many peoples lives and is something alot of people care and would like to know about. And deserves more attention. Not just for me but everyone chase has misled.

PHONE NUMBERS YOU ARE NOT SUPPOSED TO HAVE:

KERVIN HILL 318 340 3460
his boss SANDY GREENWALD 318 329 1486
her boss LARRY THODE 318 329 1815
his boss ALEX KRANTZ 614 422 0538
his boss DAVE LUCCHINO
his boss RYAN MCINERNEY

CALL AND MAKE SOME NOISE AND LET THEM KNOW WHAT YOU THINK ABOUT THEIR POLICES ON CUSTOMER SERVICE

221

mscheri

01/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update for post 152-
We were forced to sign the loan docs, we were threatened with possible foreclosure if we didn’t sign them within two days and have them returned. I filed a complaint with the Attorney Generals office. My husband received a call from the Executive Response team, he explained the situation and she told him that was to bad he was misinformed. Same day we received a letter stating our payment was going up. Next day we received a letter for our first payment that is due Feb 1. It included Delinquency fees, late fees, fees, fees, fees. This just about did me in. I called and was immediately transferred to the executive response team office. I spoke with someone who was really nice, actually gave me some hope. She said that what they did to us was unacceptable. She stated this several times and apologized. She said our file was under investigation and she would send the information back to the case worker and tell them to make it right. I felt much better. The following day, yesterday, the caseworker called (same lady my husband spoke to). Her attitude seemed to have changes and she said she would see what our options were and call me back today. I received the call from her today and she told me that they could not help us since we signed the loan papers already. Can you say kick in the teeth? I’m suppose to be working, battling this lump in my throat and the tears in my eyes. I’m broken.

222

Ilyce Glink

01/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Eric via Email:

I read your blog and was praying you could point me in the write direction. I have made FIVE “trial” payments to Bank Of America now and they continue to ask for the same paperwork and that I haven’t sent it (which of course I did NUMEROUS TIMES *sigh*).

Do you know anyone at Bank Of America that I can contact to “request/demand” either a denial or approval of the load modification now that I have made the 3 required trial period payments PLUS 2 more. I am loathe to keep sending money to a black hole while all the time being told my paperwork is not up to date and while foreclosure continues to move forward and while my credit is further impaired by what BOA calls “partial payments” referring to the trial payments.

I just need to get them to approve or deny my HAMP so I can either keep the house OR stop wasting the trial payment money and just walk away.

Is there anything you can do to help me PLEASE? Someone to call or email or send a letter to? Aren’t they in breach of their own trial period contract by NOT having made a decision after my completion of the 3 payments on time? Any direction you could point me in would be so helpful and if it helps me, I can, in turn post here about others like now have a path forward as opposed to talking to 5 different people in 5 different departments with everyone saying something completely different. THANKS AGAIN!

223

Ilyce Glink

01/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Eric:

Have you written a letter detailing your contacts with BOA and sent it to the President and CEO of the bank? I suggest as much in this blog post.

You should also copy the OCC, your state banking regulator, your governor, senators in Washington, Congress representative, the Attorney General of your state and anyone else you can think of.

The letter should be clean, clear, and contain as many dates and information about those you’ve had conversations with about this issue as possible.

When you’ve done all that, let me know.

224

itten94

01/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Updates -

Well a new priceless letter has been received from Ms. Price
at Chase’s executive resolution department. Our request has
been submitted for an internal loan modification, and this is a
lengthy process. LENGTHY!! are you kidding me almost a
year?? Has anyone been following the bank commission
hearings? These jerk executives are kidding right. Whining
about a tax on bonuses, it’s not our fault. Really, I’ve said it
before and I’ll say it again. Hell has a really special place for
these people.

So now we wait on Chase some more. Also starting to get
the paperwork together with NACA for their submission. We
will see.

I have been doing some research on forensic mortgage loan
audits. Does anyone have any input or experience with this?
After going back and reviewing my documents with both the
first and second it appears I was a victim of predatory
lending, due to prepayment penalties with no benefit to me
directly and who knows what else given I am not educated in
this field. I would like to know if this truly will benefit my
position to pay for this type of service.

Any advice would be great!

And just as a comment to some of the blogs I have read
regarding people receiving their “mod” documents with higher
payments. It appears the months you are paying the lower
payment are simply forbearance, and then when you get the
loan docs for signature it is a repayment plan. That would
explain the higher payments with no other changes to the
loan terms.

What I find extremely odd is I have never been offered
forbearance, trial payments, or anything else. I have never
received any papers about foreclosure either. I wonder
either how far lost I have become in the system, or if they
have no idea who holds the note, which would be another
positive in my favor.

225

gimbetton

01/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I can’t believe that soooo many people are having such hell trying to get a loan modification! My God! Why not get the general media involved?

I am in the process of trying to get a modification with Wells Fargo too(they seem to top the list with problem loans) I have been denied twice. My hardship is too much credit card debt–I don’t think that they really care about our hardships it’s all about the numbers and the luck of the lottery.

I have 2 investment properties and a primary I am trying to get all modified.I don’t need it for my primary but the second lien with Chase is at 8.15%. Iwrote to the CEO and my congressman. Well I got 2 calls the same day from Chase’s Executive Resolution group and a 3rd letter the next day all from different parts of the country. I speak one of their resolution analyst who was quite nice, and left his email and
he said to get a denial from my 1st lien, GMAC which I got and then contact him. I sent several emails and calls with no further response.

Well my letter to my congressman I got a call from his office, visited went to see an attorney they sent me to and he gave me a
for a counselor called the number and no response.

I think this is all a game all of them play because they think that we are all idiots.

Well I am no fool and I am strong and will fight this to the end. I am now 2 months behind on my payments but the fight is on.

What do you suggest?
Frustrated Grace NY

226

Jewdy

01/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I would just like to say, that I tried to get a loan mod from B of A since March 09. I finally wrote the Office of the President and got a call within two hours. I now was able to get overtime hours at work and am able to pay my mortgage for now, so I don’t want to pursue this further. My question to the consumer advocate, is “What was happening for those 9 months I was trying? What was the negotiator doing when she actually said I was good to go.” I couldn’t get an answer. The consumer advocate said “you did the best thing for yourself writing us.” I think she was implying going through the regular route was going to do nothing for me or anyone else. I think this is where the story is. What are those people on the phone trained to do.? Many told me to stop paying, I would have lost my house or at least ruined my credit, and added to my loan without any benefit to me, all while telling me I was an excellent candidate. To just wait until the computer system changed over, just wait just wait just wait. The real story is the customer service advocate you strongly implied that nothing was going to come of that process. What a scam, how awful for all those people still waiting…..

227

MD4739

01/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have decided that there is NO one listening – Now I am going through “forebearance” – then modification which I have read on here – leads to just another disaster – I got an e-mail from my Senator – basically giving me all the info I got on here – I e-mailed her back and basically begged her to have someone in her office come here and read each of these posts – I did that in my first e-mail – so maybe the second one will get someone to come here – Chase has put me through hell and back again now for 16 mos and I’m still in limbo – I still say they do NOT want to help and are waiting for things to straighten out so the interest rates go back up – meanwhile we are suffering and being led on constantly – getting deeper and deeper – at 61 I dont’ know how much deeper I can go – if there are some people out there reading these that are in a position to help, why aren’t they posting to tell us what to do – whey isn’t someone calling these banks out on what they are doing to consumers – they should have to answer to someone – And, stop advertising the “Obama Plan” – because it sucks and is no help to anyone!!

228

mscheri

01/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

MD4739 – I couldn’t have articulated that better myself. Thank you for that.

229

mscheri

01/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I received this yesterday and have started writing. Just when I am ready to give up, something else comes in. I’ve already tried FHA and HOPE – No help but I am willing to try the others.

Dear Ms. Stewart:

Thank you for your recent message to the Office of the Attorney General.

Your letter has been forwarded to our Consumer Protection Division (CPD) for review. If additional information is needed, CPD will contact you. CPD monitors business practices and determines priorities for enforcement. When appropriate, CPD takes action to stop violations of
Texas consumer protection laws. We appreciate your assistance in this effort. You may also wish to read the consumer protection section of our website for more information on the complaint process and for additional
options at www.texasattorneygeneral.gov/consumer.

You may wish to contact the Texas Department of Savings and Mortgage Lending (SML) with concerns about state savings banks, mortgage brokers or mortgage bankers. You can contact that agency at:

Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, TX 78705
(512) 475-1350
(877) 276-5550
smlinfo@sml.state.tx.us
www.sml.state.tx.us

The Federal Trade Commission (FTC) also accepts mortgage complaints in most cases regardless of the type of lending institution. This includes complaints concerning most non-bank lenders such as mortgage and finance companies and state credit unions. The FTC can be reached at:

Federal Trade Commission
CRC-240
Washington, DC 20580
(877) FTC-HELP (382-4357)
www.ftc.gov

You may also wish to contact the U.S. Department of Housing and Urban Development (HUD) to share your concerns. This federal agency enforces the federal Real Estate Settlement Procedures Act (RESPA). You can
reach this agency as follows:

Director, Office of RESPA and Interstate Land Sales
US Department of Housing and Urban Development
Room 9154
451 7th Street, SW
Washington, DC 20410-8000
(202) 708-0502
www.hud.gov

Homeowners with problems that could result in mortgage default or foreclosure on their property should consider contacting a HUD-approved housing counseling agency at (800) 569-4287. The Homeownership Preservation Foundation also provides foreclosure information and
counseling at (888)995-HOPE (4673) or www.995hope.org. For additional information from HUD regarding foreclosures visit:
www.hud.gov/foreclosure/index.cfm and
www.hud.gov/faqs/faqforeclose.cfm.

You may also wish to contact NeighborWorks to find a foreclosure counselor in your area. They can be reached at:

NeighborWorks
1325 G St., NW, Suite 800
Washington, DC 20005-3100
(202) 220-2300
www.findaforeclosurecounselor.org

Again, thank you for writing.

Carlos Iba?ez
Public Information & Assistance

230

itten94

01/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Updates -

I like the idea of sending correspondence to the Office of the
President.

Anyway, well now I have been denied an internal loan mod at
Chase, lack of income. Strange as many have said, that is
the purpose of getting a loan mod, hardship. So now I am
filling out a new financial package to them because they do
not have accurate financials since our scenario changed
greatly due to bankruptcy. I have known for months that
they do not want to help. So they said forbearance would be
the only way to bring it current. Interesting how I
supposedly could afford that, but not cutting my payment in
half.

I came across articles about having a forensic loan audit
done to prove fraud in your loan and laws being broken
months ago. I have continued to do research in this regard
and decided this is the best avenue to approach. So they
handle your audit, wherein my loan has predatory lending via
a pre-payment clause which is against the law. Along with
who no what else. Then the company handles your loan mod
as well.

So if I continue working on, NACA works on it, and I have this
company prepare an audit and work on the loan mod I am
hoping their heads just pop off from being attacked from all
sides.

Just make my loan a 30 year fixed, that is all I am asking, I
don’t even care if they reduce the interest. Just take the
damn thing from a 15 to a 30 and cut the payment in half.

I really believe they can’t find the note…

Good luck to all, check our forensic audits!! It might help
more people than you realize.

231

Ilyce Glink

01/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@itten94:

Just so you know – prepayment penalties were outlawed in a number of state – but for lenders with a national charter (Chase is a nationally-chartered lender), those state laws did not apply. It may have been perfectly legal for you to have a prepayment penalty attached to your loan.

A lot of folks chose prepayment penalties because the lenders agreed to a quarter point or half point reduction – if you would tie yourself up and not bother refinancing for a period of years, usually 4 years.

Most folks didn’t expect interest rates to fall as far or as fast as they have – or that they’d lose their job and need to sell.

Just a word of warning to anyone out there who is thinking that they’ll use an auditor and a case against a lender for using a prepayment penalty. It might have been perfectly legal at the time.

232

Ilyce Glink

01/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Mscheri:

Thanks for taking the time to include your letter with the different points of contact for different mortgage regulators.

I will take some of that content and also copy it to another blog post I have (How to find your mortgage lender or bank CEO).

I am so disheartened when I read the stories of folks not getting any help.

I wonder if the Obama administration realizes just how angry America is – perhaps the election this week in Mass. gave them a moment to pause.

I have been regularly speaking with lenders on an executive level. The top level means well, but the folks who deal with customers at the end of the 800 numbers are unevenly trained and don’t have the power to cut across systems to get things done.

I fear that unemployment will get worse and this problem of loan foreclosures, mis-modifications, etc. will get worse as well.

What will happen if 50 percent of the population is underwater with their mortgages?

The banks have to start dealing with worst case scenarios and turning this around.

It can’t all be about their bonuses.

233

Mrs. O.

01/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I thought I was in this all alone. Much to my surprise my story is being told over and over again.

Is their an Attorney out there that is willing to take on these big banks, I’m sure they would find more then enough people for a class action suit.

234

MD4739

01/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I finally received the docs for the forebearance Agreement – took two tries of them sending it out – took 8 business days, regular mail! Yeah-important docs – sent regular mail – that explains why when I asked for a tracking
I couldn’t get one! When I read them over – there is no security for me – no gurantee of a modification, PLUS it states that at the end of the forebearance it will be determined how the $20,000+ in late pays, fees/late fees, etc are to be paid! IT WAS TO BE ADDED TO THE END OF MY LOAN with the last modification – that THEY lost! So I called, left message, and e-mailed the lady working with me to say I had major questions – but let’s be honest here – WHAT choice do I have but to sign the damn forbearance agreement – because they offered it – and if I reject it – then its foreclosure – Where is the fairness in this – I’ve been there, done that a year ago – they lost me in the “data system” so now its MY fault? I’m telling you – I don’t know their plan and it makes no sense to me – but I’m saying they don’t want to help, procrastinate this way, and then we lose our homes – Why is it that with all these people having the same issue that someone with authority can not step up and offer to help?

235

mw78

01/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

This is are 5th month of hell thanks to WellsFargo.I have called
wisconsin senators offices they make it sound as if it is the first
time they have heard of such problems.They assure me that
wellsfargo cant do anything if I am making my payments. When
people call and are sent to your door to tell you your being
forclosed on I have a hard time believeing our goverment.When
there is stories like mine everywhere I am scared of what
america is going to look like in 1 year.I still pray for hope but I
am realistic that it may never come.

236

KJM78

01/26/10 | Report as spam
KJM78

We have been in loan modification hell with Bank of America and Soveriegn for about 6 months now. We were told on numerous occasions we qualified, only to be shifted back and forth, told papers were never rec,d or papers were lost (sound familiar?) just to be denied because their INVESTORS didn,t like it. Then we were told we,d have to file bankruptcy to get rid of our debt…then…we would once again qualify. This is where we are at now. We also have contacted our Senator and Congressman to help…still awaiting to see what that will do to help Unfortunately we are somewhere in limbo at this moment and still wondering on a day by day basis if someone will show up at our door with a foreclosure notice! What a nice way to live huh?!

237

KJM78

01/26/10 | Report as spam
KJM78

I did actually hear through a friend who is also headed for foreclosure, that a friend of hers actually did finally get a phenominal modification…BUT…she was IN foreclosure when the bank finally agreed to it….this happened for her 9 months down the road and after she tried everything in her power to get one AND I,m still not clear on how it all happened! Makes me sick to think more than half of America will be forced out of our homes into renting situations! Breaks my heart even more to see everyone losing evrything they worked so hard to obtain to gain less than nothing while the banks walked away with bail out monies and we as taxpayers are flipping thier bill!

238

KJM78

01/26/10 | Report as spam
KJM78

Mrs. O

Good question! I would love to sue the lender that overappaised our home 2 years ago and was pushing us to take out even more money ( thank-goodness we didn,t even though we are still way under water ) But…when you have no money to hire an attorney..what does one do? Every time I look on Zillow…I cannot believe…less than 2 years ago our home was appraising at $510K, now it,s claiming it,s worth $280k…bottom appraisal price is half of $510K! My husbands salarly was cut 15% and he has to drive now more than an hour both ways to work (extra gas ) I stay at home because I have three children with certain needs. You would think…some good attorney out there could do something…noone else is helping the homeowner! Too bad, they threw out the “bankruptcy Cramdown idea ” that wouldv,e at least put us back on a level playing field…the way things are now…looks like we,ve just been thrown to the wolves!

239

Ilyce Glink

01/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@KJM78:

Thanks for sharing your story and history of your loan modification. I can’t tell you how many people have been emailing me over the past few days about this blog.

@Mrs. O (assume you’re not Mrs. Obama….)

I am not an attorney, but the way that class action lawsuits work is that the lawyers take on the case and then receive their fees out of the settlements at the end.

There’s a lot of work and upfront costs that go into a case like this – it could easily cost an attorney $500,000 to $1 million to get a class certification for this kind of lawsuit. And, then they have to try the case.

I’m not trying to discourage you. It’s really a tough situation.

What’s really interesting to me is how many different writers have picked up on the idea of strategic mortgage defaults being a worthwhile choice for homeowners.

In other words, if you’re underwater with your mortgage, perhaps you should walk away instead of fighting it.

I’ve written about this and the way it works, you’d essentially stop paying your mortgage, and allow the lender to take back the house in lieu of foreclosure. That’s a remedy allowed in your loan documents and in most states, the lender can’t go back at you to try to get other assets.

Here’s the thinking: If you draw a line in the financial sand now, it will take you 2 to 3 years to reboot your credit history and score. You’ll save money because it will cost you less to live than what you’re paying.

The downside is you have to walk away from your home.

I think Americans are pretty fed up and this is something more people are considering.

If enough people do it, it has the potential to throw this country into a Depression.

Just my 2 cents.

Thanks to both of you again for taking the time to comment.

240

Ilyce Glink

01/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Claire via email:

Here is the link for a story that ran last night on abc regarding Bank of America’s lack of participation in this process, this woman is going to see that we all are education on this nation’s total lack of interest in our current economic crisis and that the “programs” offered are a load of crap.

http://www.mysuncoast.com/global/video/popup/pop_playerLaunch.asp?clipId1=4487027&flvUri=&partnerclipid=&at1=Station%202&vt1=v&h1=Loan%20modifications%20hard%20to%20come%20by%2C%20despite%20government%20program&d1=195634&redirUrl=http://mysuncoast.com&activePane=info&LaunchPageAdTag=homepage&clipFormat=flv

241

njinco

01/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

According to Chase Home Loans: Apparently if a person used a mortgage broker to aquire a mortgage (which I and everyone I know did in 2007) as opposed to a bank, it is impossible to qualify for a modification.

How can this be possible? Or fair, for that matter. Why should it matter where I got the mortgage? Right now, Chase owns it. And refuses to modify it.

242

ggdjack

02/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My name is Dwight; I am also in modification hell. My loan is with Wells Fargo and I have completed the trail period on 1/31/10. I received a call from Wells Fargo representative on 2/2/10 who stated the following; your modification has left the verification department and is on its way to the final modification department. I was told to continue to make my payments until I hear from them, I asked how soon will this be? I was told its hard to say, it could be 1 week or 12 weeks. According to my pre-mod contract- If I have the three payments on time at the end I will be offered a modification. I think I am being stoned wall like others. What do you suggest.

243

Ilyce Glink

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@njnco:

I had not heard that specifically, but it may not even be true. I’ll see if I can run it down.

Remember, loan mods are a voluntary program where lenders design the rules and decide whether to live with them – or not.

244

Ilyce Glink

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@ggdjack

Dwight – supposedly you (and the nearly 1 million other homeowners who are in trial loan modifications) are eligible for a permanent modification if you make three on-time payments.

However, the lender then has to reverify all of the documentation in the loan. You would have to submit all sorts of paperwork: W2, tax statements, bank accounts, etc. It’s like being approved for a whole new loan – which is essentially what it is.

I’ve heard from folks on this blog who have been in their trial loan modifications for 8 months or more.

Stonewalled? Not yet. I’d give them two more months to do right by you, but I’d call back weekly (or even more often) to make sure you’re not forgotten.

Let me know what happens.

245

Ilyce Glink

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From Deborah via EMAIL:

I am in the the 3nd month of my trial period payments to Bank of America. I am so frightened by reading these horror stories.

I too went through the waiting periods but finally got the documents for trial period payments.

I found out today (1/29/10) while making my payment over the phone that my loan is considered to be IMPOUNDED! I told them I was in modification and I was making my 3nd payment.

My credit score took a huge hit (I was told that this would not happen by 3 representatives) The rep told me today “this is the price you have to pay” he wanted to know if I was going to pay an additional $843.00 to catch up from my previous mod payments???

My credit will be totally ruined, I was at a score of 783 now I am at 640!! What should I do. How will I know that they are purposely trying to put me behind so I lose my house also?

Thank you for response ASAP Deb

246

Ilyce Glink

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@Deborah:

You need to call back and speak to a supervisor at Bank of America who can help you understand what has happened. I would also copy the CEO of Bank of America so that the executive team knows that another customer has had poor customer service through their (800) number.

Do you have an account at a local Bank of America branch? You might try paying a visit to your local branch manager and asking for his or her help. I don’t know how much they can do, but they may have another number to call that puts you in touch with a senior supervisor.

Let me know what happens.

247

FedUpinTampa

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Hi,

I tried to do a loan mod since last March with Wells Fargo, and after countless resubmissions of paperwork, countless phone calls to follow up, and dealing with incompetent, rude employees where you could never get good, reliable information, *finally* made it to the trail period in November of ‘09. Completed (3) trial payments, was assured countless times (from the executive office!), that my loan mod was fine, to sit tight, and the final paperwork would be here by the end of January/beginning of February. Got a phone call from the executive office on 1/18/10, stating I was denied due to surplus income of 2K a month. What????? Previously I was told I was a sure thing, and no problem. Meanwhile, my credit has dropped (due to the trial period), and now they have sent me a bill for my February mortgage payment due to the tune of (3) months worth of payments! Called and asked why – was told that I did not follow the terms of the original mortgage agreement, and this is what was needed to bring it up to date.

Inquired about a short sale. Was told they could not do this because I was “not eligible”. Inquired about a deed in lieu. Told the same thing. Inquired about a market rate refinance. Told they could not do because my property (in FL), is worth 50% of my loan amount.

OK – want to know my solution? I refuse to stress myself out anymore and ruin my health and sanity for a mute point. I have found a very nice rental for less than this mortgage, and WELLS FARGO, YOU NOW ARE THE PROUD OWNER OF ANOTHER HOME!

248

Jewdy

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I am sorry. The banks are just playing with customers. Complain to whom? The banks are not making credit easier like they were supposed to with the bail out money. They are not modifying loans and they are taking HUGE bonuses again. I just wonder what it will take for the common person to join others and start a revolution. I know it sounds crazy, but I feel we are living in time like Pre-revolution Russia. We are establishing an oligarchy of bankers that are reaping huge profits, while the common person is going under, and they don’t care.

249

Ilyce Glink

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@fedupinTampa:

You’ve really been thru the wringer and I feel for you – as I’m sure everyone on this blog feels for you. There’s a lot of silly, insane stuff going on in the loan modification world, which is why I named this blog post “Loan Modification Hell.”

Walking away from your house probably makes some sense, and if everyone who is walked several miles in your shoes walks away, lenders would begin to get an idea of what could happen to them financially.

I wish you the best of luck. Please let me know when you make your move, and how it all turns out. Thanks for sharing your story.

Ilyce

250

Ilyce Glink

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@Jewdy:

There are a number of folks who in recent months have asked me if civil unrest is possible if enough people get hurt by the recession.

We didn’t really see American civil unrest in the 1930s, but we are in a much different time, as well as a different century. Today, people express joy of a Superbowl win by looting retail stores. It’s beyond comprehension.

Bottomline: I think if people get hungry enough, cold enough and angry enough, anything can happen.

Thanks for your comments.

251

d&clouis

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Ilyce,

We took your advise, and sent a letter to Brian Moynihan…the
President/CEO of Bank of America, along with about 30 pages of
documentation explaining our loan modification frustration. (Too long
of a story to tell right now). The package was also Cc’d to the OCC &
our State Attorney General’s office.

On Monday, we called the number on our recent denial letter (from
litigation/collections), and instead of getting bad news about what’s
next (foreclosure?)…we were told because of our letter, there was a
new directive from the BofA President’s office to assign us a new loan
modification person, who would be contacting us in 7 to 10 days.

We’re now a bit hopeful, and waiting…but still with that awful pit in our
stomachs.

We’ll let you know what happens.

D&C in Hawaii.

252

dunkmeister@…

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Hey Gang,
I am still on the Trial Payments w/ JPMorgan/Chase. I just sent in my fifth payment; that was the last coupon they provided me with (I xeroxed it and will use for future payments).
Here’s my question: is it in my best interest to keep making the trial payments?
It seems like the answer is ‘yes,’ but I just wanted to check w/ y’all, since there is a lot of experience in this blog.

On Monday, Feb. 1, after being asked to submit more info, more info, etc. (with plenty of duplication, but I complied) for like 10 months, at last I received a FRIENDLY letter fr Chase saying, ‘Thx for sending in all the info we need for a decision. Keep making your trial payments until you hear our decision.’
Hmmm. I feel this is a positive stage, but maybe I’m just engaging in hopeful thinking???
What do you think? Is this a positive step?
And, do I keep on making the trial payments? Or do I stop, or escrow payments, or what? What do you suggest?
THANKS. Dunkmeister

253

startingover101

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I too am in modification hell….

I appoligize in advance my writing skills are not the greatist barely have a highschool education…..but with hard work, sacrifice, perserverence and a lot of faith,we built a good company that at one time employed 20 plus workers that made good money to support their families.

In Sept. Wells Fargo accepted me in to the program. I made all three payments on time. I called often see if i had every thing in that they asked for and they would say yes….then 9 times out of 10 I would get a call either later that day or the next day asking me for more paper work and I would say…can’t you see on your notes in the computer I just talked with someone and they said everyting was fine!…they would have some lame excuse…and I would again send them something that I had already sent them. After my Jan 1st payment I called and asked when I would have the final paperwork. She assured my in about 3 weeks. When 3 weeks came and went I called again. This time he said I don’t know why they told you that it takes 45 to 60 days. Last week I got a call with a denial because they didn’t think we lived in the house. So I had to send all the proof that we acutully living in the house. I called the next day and they said OK looks like you live here but we still need three more things from you…..does it ever end!!! I called today and he said he has everything he needs and that it went to the varification department. I asked him the day he said I was denied that I was afraid to keep making payments if they were not going to modify…he said you do not have to make any more payments, you made the three and it won’t hurt or help you….so I didn’t make Feb till today when he said that he sent me to the other department.
The frustrating thing is we were just caught in the domino effect. We have been in business for 20 years. Five companies that we did work for filed bankrupcy . We lost our business, all of our tools a commercial building and our home. The house that I am trying to save was a rental property that we moved into because the renters hadn’t made payments for 6 months. Our credit was awesome and now it is trashed. We have two boys in college who now have to work more than I had hoped they would….so far they are keeping there grades up. We cashed in our retirement hoping we could save the business…..it goes on and on.
I too am so afraid it won’t go through……and if it doesn’t I told my husband they are going to have to come and move me. I am trying to be positive…and I am thankful I had a house to go to….I just pray we will be able to keep it. I will let you know if it goes through he said I would have an answer in 7 to 14 days. Thanks

254

Ilyce Glink

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@D&CLouis:

I think it’s a win when you get a letter saying that because of some noise you made, you’re getting a second look – and a new loan modification specialists.

What the heck? It isn’t a denial – yet.

I’m going to hold out a good prayer for you that this ends well.

And, your letter is a reminder that writing to the President and CEO of your bank or mortgage company can help. I’ve put the link at the “READ MORE” section of the story …. You’ll be able to find some of the company presidents and CEOs and their addresses by clicking on the link.

Good luck, and let me know what happens.

255

Ilyce Glink

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@Dunkmeister

Yes. Keep making your trial loan modification payments. If you don’t, you have no chance of having your trial loan modification being made permanent.

Let me know what happens.

256

Ilyce Glink

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@startingover101:

Outrageous! Please write a detailed letter to the CEO of Wells Fargo and outlines what happened and when, who you spoke to, what was said and what was promised.

Send it return receipt requested.

And, let me know what happens.

257

Zachhann

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Yes as a matter of fact we are Loan Modification Hell!! And to top it off we had some water damage in our home that the claims adjuster has deemed our home unliveable. Let me shorten the story….It all started in October when we started the whole Loan Mod. process it has been nothing but a joke. We have done everything Wells Fargo has asked and more, but still nothing. So back to the water damage, we received the check from the insurance company a couple days ago. We were told that since it is over $5000.00 we had to have the lender endorse it, supposedly no big deal happens all the time. Well now Wells Fargo wants us to endorse the check and send it to them and they will decide if they want to make the repairs or keep the insurance check, since we are behind on our house payments. Or they will hold it till they come to a decision on our loan modification. In the meantime we have 2 children , ages 2 and 7. Only 1 working toilet, holes in every wall upstairs, missing ceiling downstairs and in our laundry room, no flooring upstairs, we are down to the subfloor, so basically you have to wear shoes at all times try to convince a 2 year old of that! Also we have no sinks upstairs. So could somebody please tell us what do we have to do to be heard!! I’am so mentally drained, and my children are beginning to suffer from the house being torn up. Oh and its not possible to just hire a contractor and we pay him, as my husband is currently laid off, like a whole lot of other people out there. So if anybody could help ASAP we would be so grateful. Its killing me to tell my 7 year old who absolutely loves his house and his room, that we will have to move.

258

Ilyce Glink

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@zachhann:

It’s common in an insurance situation for the lender to have to endorse the check.

It’s not that common for a lender to decide NOT to endorse an insurance check to fix water damage that could destroy the house because you’re in loan modification hell.

Clearly, they see $$$ coming in and in the short run, sure. They’d like you to get caught up on your mortgage.

But what a silly short-term decision that is. If the water damage is serious, it’ll destroy the house if it isn’t stopped.

Another penny-wise, pound-foolish decision?

Let me know what happens. And, you should immediately contact the CEO of Wells Fargo.

259

sexyj1974

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I am in the same boat as everyone here wit ha loan mod with
BofA. I have gotten the run around since October making trial
payments. They are reporting me to collection agencies and
I am called all day, I tell them I am in the loan mod and tey
say OK, buy the calls keep coming. BofA is NOT putting the
money I am paying toward my impound account and I have
no idea how the property taxes will be paid. No one there
can tell me anything other than I am under review. I finished
my trial payments a while ago with no new loan docs to sign,
no one knows anything and I am treated terribly. I fear my
family will lose their home and we will be homeless. What can
I do? I need help. I am scared they will decide we do not
make enough and decline this loan mod then we will be forced
to pay the difference in payments at once.

someone please help me.

260

Ilyce Glink

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@sexyj1974:

Have you written a letter detailing your treatment to the new CEO of Bank of America? You can find him on the link above in the story, or here: Loan Modification Hell: How To Find Your Mortgage Lender Or Bank CEO.

You need to make some noise in order to rise above the din of those who are in the same boat you are. I firmly believe that a well-written letter that details what happened to you and when, who you spoke with and other paper trail notes will be extremely useful.

Good luck – and let me know what happens.

261

Elkerster

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Elkerster

I have a Bank of America Mod, not even a trial Modification a permenant mod. I signed in 5/2009 and they received it the next day, well within the timeframe I had to get it back and I have been making payments in accordance with the mod every since. I called again today (I call every week to find out the new bs story) to find out why my account still has not been updated and was told that my account is under review for a new mod and they are no longer going to honor my first mod. I told them that they have to honor and was told no they don’t because it never got approved by the investor…. Why wasn’t it approved because they never sent them the paperwork in time. But here is the funny thing the first page on my Mod and all over my account online it have been saying approved since last July. They kept telling me I was wrong and then all of a sudden when I mentioned I was a real estate paralegal and I know what I am talking about I got this response. “Oh, well is there anything else we can do for you today otherwise someone will be in touch with you”

262

Elkerster

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And the ironic part is my loan was a countrywide loan taken over by Bank of America… why did my income go down.. because the law firm I used to work at closed for Bank of America subprime so when that branch got shut down two months later I lost my job.

263

stacy6114

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Yes, I’m in Loan Mod hell!!! I’m soooo happy to have found this site! We are still waiting to see if we can get a loan mod through B of A which started 09/08/2009. We are in foreclosure and just two days ago we got our NOS!!!! I lost it, I was hoping it wouldn’t take this long and we would have heard something before it got to this point! I did have a third person helping me out, but I felt she wasn’t doing what she promised. So now I am doing this loan mod on my own! I call the Bank almost everyday and get different stories from everyone I talk with. They say ” It’s still in review” I am so stressed and cry all the time. My husband lost his job and when he did get a new one almost a year later, he is now making a lot less this is why we fell behind on our payments. I stay at home with our two kids taking care of them and home schooling them. I just feel the bank doesn’t care and is just waiting for us to lose our home! For now the most I can do is keep calling to see if anything is new and postponing our sale date and hope we don’t get denied to get a loan mod. I feel helpless and don’t now where or who to turn to for help! We meet all the criteria for the making homes affordables program, but that doesn’t mean anything from what I am reading above. Also if the lady I had working on my mod would of been doing her job I don’t think we would be so far in to losing our home. Is it to late to save my home?

264

realitychecker

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All of you people…I mean all of you need to read your loan documents very carefully….it says if you do not pay…then you get foreclosed on. End of story. The bank owes you NOTHING! You borrowed the money from THEM, not the other way around. How would you react if YOU loaned your neighbor say…$300,000 grand and then 4 years later he sais that he was CHOOSING not to pay you and that YOU were the bad guy for not simply saying OK….
Check your selves people for a big fat dose of REALITY. If you did not KNOW you could afford the house payment for 30 years NO MATTER WHAT then you should not have SIGNED a CONTRACT that said you would pay it…the loan documents do not say “if borrower decides he/she does not want to pay then we/ the bank are obligated to suck it up…”

265

itten94

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Comment for “realitychecker”

No one is saying the bank should “suck it up”. Did they cause
this meltdown with their greed, arrogance and fraud? YES!!!
Yes they did. Are there homeowners who took loans they
shouldn’t have, YES. Did the banks give them the loans,
YES!! Do we see a pattern here of reality??? Did the banks
take TARP funds that mostly are unaccounted for by how
they were used YES, YES they did. I don’t give a damn if
some banks have repaid it or not. I wonder how they
managed to do that, jack interest rates on cc’s to 30%??
They were given that money for a purpose and they did not
use it for that purpose. Can you tell me you are happy with
giving out $75 billion and giving bonuses to “top talent”.
Please, this talent almost took down our financial system. I
can show you top talent, most people with common sense
said years ago this would crash. Did the banks bundle these
loans up and sell and resell them, did AIG decide to play at
the craps table and sell insurance on this fraud, why yes, yes
they did. Need a little more reality?? When the government
bailed out the banks it was to help main street. When the
economy shriveled up and businesses went under and had to
lay people off, why do you think this happened?? IT
STARTED ON WALL STREET!! I simply am asking for what the
banks got, a second chance – Do you get it now Mr Reality
Checker???

And by the way, I don’t have a home that is not affordable, I
didn’t buy up when I made a ton of money every year. If you
lost $125k in gross revenue annually, could you pay for all
your stuff too??? How would you or I ever know what the
future brings, 30 years is a long time and when you don’t
have any problems for 18 years you really don’t expect any,
it is quite a shock. 99% of the people trying to get help are
good hardworking people that were victims of a much larger
scam apparently this is oblivious to you in your fantasy land!
Why don’t you get off the “Its a small world ride” at Disney
and open your eyes to what has happened to millions of
Americans, and people around the world!

Have a nice reality check.

266

MD4739

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How totally rude and disrespectful! I am NOT a loser, I worked hard for what I’ve had – and I worked hard to make my payments on time – then all Hell broke loose – I lost my job and the economy went in the dumpster – - so – I’m on unemployment $380.00 per week – so Reality Checker – do ya think that people think well gee I could lose could lose my job – better not buy – well excuse me – but we would have to pay rent regardless – oh – guess that’s our fault to – and we should all just roll over and become homeless!!!!! You are such a very nice person!!!!

267

sexyj1974

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Well, I called BofA and learned, after making 4 payments on
my loan mod, that somehow nothing went through, and now I
owe the difference for those 4 months, or I will lose my
home. Since I do not have $4700 on hand, the lady gave me
a lower interest rate and I have 3 month to pay it back,
HIGHER payments, we lost income, but sure I’ll pay a higher
mortgage than my original one, my kids didnt like eating
anyway. So, after the 3 months, then I will get the MHA
loan(Making Homes Affordable) sure, sure, I believe them.
We faxed our letter of hardship, bank statements, last
years(2008) taxes(I do not have 2009 done yet) and pay
check stubs, just like they requested. As long as I do
EVERYTHING they say(direct quote) I will get the MHA. After
3 months will my interest go up? Maybe they said. WTF??
How is that affordable? I want to get another bank to take
over my loan, but BofA dinged my credit saying I was in
default NOT paying, when I was paying. I am so mad.

268

Buildblue

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Reality checker,
Did it Ever occur to you that a company could have clients who defaulted on their payments ?,…OR, someone could have worked for someone who never paid them ??
I don`t think this ‘Reality checker ‘ has a clue what ” REALITY ” Really IS !!!!
Save your Vomit for your master,…

269

dselica

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Realitychecker sounds like a banker, and does not realize that we are
experiencing a major economic crisis, and most people did not expect
their income would be drastically affected by it.

The borrowers have not chosen not to pay their mortgages, they are all
looking for help from the lenders to make their payments and keep their
homes. Most good people would work something out with their neighbors.

270

Ilyce Glink

02/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Are you ready for a reality check?

Take a look at this example of the pot calling the kettle black.

271

hdevincent

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We are another lost statisitc in the BOA nightmare. Originally our loan was thru Countrywide, to be sold to BOA. We had made a year payment no late payments, my husband works in the auto industry, economy took a dive, he is commision-based. Our income drastically lowered. We proceeded with the Streamline program (our Loan is VA), thinking to lower our interest to 6.5% might help. Plus we were given one month of grace on not paying our mortgage. We thought,yay- made our payment nov. 2008 for our 2601.00 payment, in the month of Dec. 2008, my husband did not even receive $1000 for his check. IMMEDIATELY I called BOA and they put us on a forbearance for 3 months. They were going to help us make a repayment plan, sounds good- we wait, wait- I call everyday, they keep saying we are “in review”, April rolls around I call again, they say that the forbearance was cancelled- we did not qualify and now owe 10,000. Okay, well can not come up with that- ask if I should just make my april payment, oh no they say we now qualify for a Loan Mod. Well great, our mortgage is 43% of income, so if it gets reduced, we are good to go. It will take 45 days to process. Okay so here comes June 2009, (mind you, I have faxed over paperwork numerous times, called continually only to be told “in Review” Realizing the economy was not getting better, we chose Chapter 7 bankruptcy, said we wanted to keep the home- got rid of all high debt, nice cars so forth. With the intentions to keep the home, right because this is the most important thing. We call them and tell them, oh “no Problem, they say” we will finish processing your loan modification when bankruptcy is discharged- it is discharged July 31, 2009- I call next day, they do not have all the papers, tell me to wait, I am still “in review” during this time, I call everyday and get a different answer- literally, one person said they lost our info, another says we are in the wrong dept, another says, pay what you can, on and on. Finally October 17, 2009- they receive the last court doc from our chapter 7, ok good let’s go we are ready to solve and start paying- uh, we do not qualify for a loan modification, it was cancelled. WHAT! Oh yes, we do qualify for a forbearance of 3 months again- okay I take it, this is suppose to be done by Nov. 27, 2009. I call the next business day, guess what, we are still “in review” are you kidding, they tell me to call back December 15, 2009- I do, still “in review”- Okay fed up, I research hiring a lawyer, seems pretty sketchy- choose to go with the HOPE program;great service, I was feeling good for a minute, looks promising, we qualify for the HAMP program, which was implemented Feb.1 2010. Do all the info, me and the representative at HOPE call. Well, apparently my forbearance is still on my account, okay let’s remove. BOA says call back in 2 weeks. Okay, I have been checking my online account like EVERYDAY- today I see the forbearance was lifted. Immediately call HOPE, we get on the three-way with BOA, and are told that we do not qualify for ANYTHING- not even the forbearance we were just on. Both HOPE rep and I are stumped, we decide to proceed and call my VA counselor. VA counselor states that the HAMP program is new, and that no one really knows how to use it for VA loans- and really has no solution for us, because we are now 15 months behind in payment- He stated that no has even qualified for this program yet. I said ok- well let me be the first, let’s do this- maybe I should have made some payments, but maybe not- maybe all along, we would have been like everyone else- strung along and spent our money into a hole of confusion. All we want is to lower our payments to about 1700, at 3%, put the back payments into the loan, and move forward. And yes, if they could give me some sort of guarntee than I can make a payment today. Totally lost in what to do- should we just walk away- thanks

272

Ilyce Glink

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From Kathy via Email:

This is an update to no.74 and 138. I sent a certified letter asking for the original note. All I received was a copy of “fixed/adjustable rate note” This actually has long beach mortgage company on it as the lender. I was with wamu now with chase. What do you make of this?

273

welostit

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RE: Are You in Loan Modification Hell? Join the Club.

I am appalled at ?Reality Checker?s? comment. People buy their homes based on the income they have at the time in order to qualify for the loan. If income is lost it only makes sense that you can?t pay for all your bills.
We lost 1/3 of our income due to a job loss. My husband and I did everything the bank asked us to do in order to try and keep our home. We blew through our savings, borrowed against our 401k?s just so we could keep our home and pay the mortgage. Our bank was HSBC Mortgage Services. When we started the modification process we were 2 months behind in our mortgage, we continued to pay something to them even if it was not the full amount to show good faith. That was not good enough for them. They told us we would have to come up with the full 2 months in order to even be considered for the modification. We did that and we were told that we had a modified payment for 6 months. The amount of payments/deficiency we were behind they would place at the end of the loan. At the end of the 6 month mod, as long as we made all 6 payments timely, we would qualify for an additional 18 months. YEA right! The day our mod expired we received a collection call from the bank advising that we were in default and they were collecting on the amount that they said they would put at the end of the loan. A month prior to the expiration of the modification we started the paperwork for it to be extended. Low and behold the bank never received our request even after sending it to them 3 times. We decided to take the leap and hire someone to help us modify our loan as we were getting no where on our own. We hired Dunn Russell & Associates ? DON?T WAST YOUR MONEY! They are scammers and give you the same run around as the bank does. Hiring someone to help modify your loan is as big a scam as the loan modification process itself. It was devastating for us to lose our home. Our children were affected, it was emotionally draining and trying on any family. There has to be something the banks are getting NOT to modify people?s loans. Is the government encouraging them to do this so that it drives down the median cost of homes? I don?t know and it makes no sense to me why the banks want all these homes that are not selling. It is so chaotic.
Reality Checker, you should not pass judgment on other people as one day you may find yourself walking in all of our shoes. The economy has not recovered and it will get worse before it gets better. We did not ask for this, I did not wake up one day and say I think I?ll have my husband lose his job twice in 3 years, get a job that pays ? of what he made prior and I don?t know maybe throw in the foreclosure of our home that we have been raising our kids in and thought we would live in for 30 years! Why don?t you find something positive to do with your time ? as you seem to have too much on your hands if you are putting down others! Shame on you!

274

truthinlearning

02/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

In response to reality check… I don’t think anyone is asking for a handout…wait, i guess the banks did. In any case, there are always unforseen changes in everyones reality, i’m guessing you have your own story. The truth is, you can’t point a finger in a situation like this because everyone in one form or another has made today’s economy what it is and what it is not. What it boils down to is compromise and the ability to change the circumstances so that everyone get’s a fair shake. I realize that’s blue sky and not the way some people feel but it’s the only way that people and banks are going to get out of the hole that’s been created. There is blame on both sides of the fence. Along the same vein, it is a reality check when your best is not good enough and your world goes down in spirals, have some heart and try suggesting something positve or helpful. I’ve been in modification hell for 7 months and finally got denied because the great Obama plan doesn’t account for situations that don’t fit into the formula. It doesn’t help when the banks don’t respond so that borrows can solve the issue, they wait until the favor is in their court to respond… oh wait, i guess that part has always been that way… in any case, when there is a problem try stepping off your soap box to offer a type of solution versus cutting someone to pieces on your temper tangent that only compounds issues!

275

itten94

02/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Chase -

Well for everyone out there dealing with Chase, I found some interesting information on another loan mod blog site. It has a section that lists just the success stories. It was said by several people on this site that with Chase, they will only consider a loan mod if you have a surplus each month and that includes having your normal monthly payment in the expenses. This is of course ridiculous, because for most people this is not the case because of whatever your hardship is. If you have lost income and can not pay the normal payment you are asking for help.

So if this is true, it really narrows the margins for who will qualify and who will not. So if you have $200 a month surplus you probably will be considered.

Everyone needs to fight to the bitter end!! We have had a crazy frenzy of activity the last two weeks and close to nervous breakdowns. But, we have gathered ourselves together and continue to fight! Another complaint to the OCC and a letter from our Senator have been sent to the lender, and yes they have taken notice. So let’s see what happens now.

If you are close to foreclosure, I strongly suggest you start looking into and researching filing a lawsuit for the lender to “Produce the Note”. It can force their hand to work a loan mod!! Do some internet research. At this point any action is better than no action.

Good luck to all and FIGHT FOR YOUR HOME!

276

danellealtrusa@…

02/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To itten94, please tell us the name of that other loanmod blog site that lists success stories. Maybe there are some helpful
guidelines there to success in getting our loans modified.

277

Ilyce Glink

02/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@welostit:

My heart is breaking for you. I know that you’d like nothing better than to be fully-employed and pay your bills on time.

Most people don’t want to go through this stress, anguish and heartbreak. They just want to collect their paycheck, pay their bills, and go on with their lives.

Let me know what happens.

278

Ilyce Glink

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@itten94:

Thanks for the suggestion. I’m getting plenty of emails lately from folks who are interested in a class action lawsuit against the major lenders.

Has anyone heard of anyone taking on such a case? If so, please post the details and attorneys name or send me an email so I can call the attorney myself.

Thank you. Ilyce

279

itten94

02/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The other blog site is www.loansafe.org The best way to
find out specific threads on this blog is to google the topic
you want to see. One individual who posts Moe, seems like
he is the one who started the blog. I found threads where
he talks about his loan mod with Chase and the need for
having monthly surplus. This is a huge blog site, it was
actually on this site where I found out information about
NACA. Unfortunately, most of the stories there are just as
sad or worse as on this site.

We had actually 2 weeks ago received a letter from Chase’s
attorney Notice of Intent to Foreclose, hence our nervous
breakdown. I had been saving the use of our Senator’s office
for a more drastic time, and well this was the time.

However, in their letter it clearly states that the Deed of
Trust is unavailable at this time. Bingo!! I have downloaded
sample legal templates and done some further research on
how to write a pleading. While it is still up to a Judge, Chase
can’t foreclose on a property they don’t own. This is the
philosophy behind “Produce the Note”. The investor that
owns the property needs to step forward. Frankly, good luck
with that, Chase holds firms when I talk to them that Bank of
New York holds the note. So during one of our conversations
last week I indicated what the attorney’s letter said, and
they said oh no, we show it as Bank of NY. I said well yes
you sold it to Bank of NY, but apparently from that point on,
it has been batched and sold and resold, otherwise you would
know where the note is. There was silence on phone.
Possibly another wake up call for them that I am
acknowledging this fact. One lovely person I talked to,
talked too much. I asked what happened from 3/09 to 9/09
when I was in your system, why was no action taken. Well,
let me review the notes, hum, it looks like we had a
communication breakdown on our end internally. Really, well
that will look wonderful in my lawsuit (if needed) along with
subpeoning these records for court!

My point, get as much information as you can from these
clowns as to what they did and did not do!

But now I have 2 people from Executive Resolution working
the file, they have held the foreclosure and have resubmitted
my most recent f/s, wherein, luckily I do have a monthly
surplus.

On my letter that I sent in response to their attorney, I cc’d
Pres. Barack Obama via fax, the OCC via fax, Jamie Dimon via
fax, and Senator Warner via phone call which turned into
them taking the case on and forwarding a mediation letter to
Chase.

So the cards left in my deck are NACA and filing a lawsuit to
“Produce the Note”. My point is to them, there is no equity in
the house, it is not underwater, it is a wash, I can now make
the monthly payments as our situation has slowly continued
to improve, just tack the past due to the end and lets move
on with life!!

FIGHT FIGHT FIGHT!!

And yes, if there are any details about a class action lawsuit
please post them, because I would be in!

280

itten94

02/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

One other point I would like to make.

When I was discussing this situation with a friend, they asked
a very good question. If none of the paperwork is available,
when you pay off the house or even sell it, how are you
getting those documents?

From a personal and legal perspective this a very good
question that will affect millions of Americans.

How will I get my Note/Deed of Trust if it is lost?

Advice on this topic would be greatly appreciated!

281

itten94

02/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well here is an interesting complaint site to look at

http://www.complaints.com/2007/november/3/Chase_Home_

Finance_Class-Action_Lawsuit_153797.htm

True horror stories of the fraud, negligence and lies from
Chase. Why can’t, (I should say won’t they can), the
government do something??

Some of these stories are plain frightening. Foreclosure with
no notice, refusal to give homeowners their pay off balance
so they can proceed with a sale.

These stories make it even more clear. CHASE WANTS TO
FORECLOSE!! Which is turn makes the statements on their
own website misleading and fraudulent. Another tidbit for a
court case.

282

anderscca

02/13/10 | Report as spam
Foreclosure preferred

If you watch the video titled “Indymac Slap in our Face” on thinkbigworksmall.com you will see why lenders prefer to foreclose.

In response to itten94 – our short sale closed at Thanksgiving and Wells Fargo thinks we still have a mortgage with them in Feb 2010. Hopefully they are just slow and this is not a further nightmare.

283

MD4739

02/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I signed up at the site above – perhaps numbers can help – Chase is not helping people – and I’m afraid I may be one of their “foreclosure without notices” – they don’t seem to follow through with anything they say they will do for people so why do I trust that after I make my four forebearance payments that they will honor what they told me and finally, after a year and five months finalize my loan Mod.?

284

danellealtrusa@…

02/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

See the following websites – these actions are what needs to happen for ALL of us, including those of us in conventional predatory non-federally-guaranteed mortgages and those of us with credit that is the so-called “bad credit”. I hope these give all readers some inspiration to fight back against these bankster bast***s.

http://www.hppinc.org/news/index.php?strWebAction=resource_detail&intResourceID=113

http://wtop.com/?nid=428&sid=1426253

http://waters.house.gov/News/DocumentSingle.aspx?DocumentID=150562

http://www.lawyersandsettlements.com/case/merscorp-foreclosures.html

285

Ilyce Glink

02/15/10 | Report as spam
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From Kathy via email:

This is an update to no.74 and 138. I sent a certified letter asking for the original note. All I received was a copy of “fixed/adjustable rate note” This actually has long beach mortgage company on it as the lender. I was with wamu now with chase. What do you make of this?

286

Ilyce Glink

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From Maurice via email:

My loan scenario: Subprime Loan
Payoff 160k
Interest Rate 9.33%
Current Value 130k
5 ARM

Hello,

My name is Maurice (Last name I do not want to disclose) I need your help. I originally applied for a loan modification with Wells Fargo because I fell behind two payments (my note is $1,536) in August of 2009. They approved me for a 3 months trial modification Nov. 26th 2009. The Loss Mitigation specialist told me to skip Nov. payment because I had previously arranged a check by phone (which cleared) full payment of $1,546 dated for Oct 31st, 2009. I was told that as long as I made the payments on time, I would qualify for a permanent modification. I even spoke with the Office of the President. Come to find out, it was a special forbearance of which they instructed me to make 3 reduced mortgage payments of $1140 beginning November 28th, Dec. 28th and Jan, 28th. I made all the payments on time. I immediately resubmitted my current papers to be reviewed for a permanent modification on Jan 18th to start the ball rolling early. When I spoke with the OOTP they assigned me someone to help with my file. On Feb 1st, she informed that they would have a decision within 7 business days.

We spoke on Feb. 8th in which she informed that I would only qualify for another special forbearance. She says that my investor would not allow a permanent modification or the Hamp Program. She says the I have a Mortgage Backed Security. (US BANK & Credit Suisse). When I spoke to her assistant, he said that my investor allows permanent modifications. She in turn said that I had to pay 3 more trial payments (please see below). She never mentioned a fourth payment. I asked her several times. But again she never mentioned a fourth payment.

Now they send me another special forbearance letter stating that I can make 3 more lowered payments of $1,151 starting April 1 thru Jun 1, and a balloon payment of 15k, July 1st. That only puts me further behind with no permanent solutions. I’m worried sick that they might foreclose now that I’m 5 months behind in their system. To make matters worse, I see this 15k balloon payment!!! If I sign this agreement, I would really be screwed. There’s no guarantee for anything. I feel that they DECEIVED me the entire time. It’s a bad enough I have a subprime loan. In my opinion, the only thing the agreement offers is more time. What should I do?

Any advice or help would truly be appreciated. I do not want to lose my home. I can’t face my WIFE with a foreclosure.

Please help in any way you can.

Maurice – American dream becomes the American Nightmare!!!

287

Ilyce Glink

02/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Maurice:

Your story is another heartbreaker. I wish I had some good news for you.

You and your wife need to sit down and have a heart-to-heart conversation about your family’s finances. If you have a subprime loan, those are generally not being modified. You and your wife have to face facts that you may have to leave your home – and in fact, not making more payments may be in your best interests.

If you write to the CEO of Wells Fargo, as per the directions in this blog post, please be detailed about what contact you have had with your mortgage company and when. Make sure they understand the paper trail.

I’m not a miracle-worker. Wish I was. But you and your wife have to evaluate whether leaving your home now – while you still have some income – and pursuing a deed-in-lieu of foreclosure might be the best idea of all.

Let me know what happens.

288

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

From Marlo via email:

I own an 11 acre horse farm in Illinois. I bought it about a year before the housing market crash. I went in with no money down at a high first and second mortgage rate. My broker told me we would do 3 refinances to get the payment down. The market crashed before we could get that accomplished.

I filed for a modification with Chase in March 2008. Chase says on their website to let them know before you get in trouble so that is what I did. I as able to make my full payments until October 2008. It was not until I missed a payment that they even started to look at my modification.

Because I am self employed Chase asked me to furnish them with an AUDITED profit and loss statement. When I approached my accountant to do this he told me that would cost about $6,000 and take several months to complete. I nearly fainted . . . I was livid!! I went back to Chase and complained and a supervisor agreed to accept a non-audited P&L.

I was eventually denied because they said I only earned $500 per month. My LEGAL Federal Tax returns show my income at $8500.00 per month. I was sent to another department and was blessed to get a human being who cared and seemed to know what she was doing. “Stephanie” set me up on trial payments. I have made “4″ trial payments . . . all on time.

Stephanie told me today that I was denied again because they can not verify $1500.00 of my monthly income. I e-mailed her the page from my tax return that clearly shows $18,000 income from property management. Chase is looking for an actual amount of $1500.00 that gets deposited into my checking account each month.
The property I manage is for my family, . . . my mom sister and myself. We sold our family farm in 2003 to a developer and exchanged it for commercial real estate. We live on the rents from this commercial property. I have a 25% interest in the commercial property. When I pay myself I add the $1500.00 I lump it in with my 25% and make one deposit into my checking account. Chase has denied me again because I do not show an actual amount of $1500.00 on my bank statement.

How do you even begin to fight stupidity like this? My income is verified on my Federal Income tax and even shows the $18000 ($1500 per month) paid to me on a separate form. My bank statements show deposits that reflect this monthly lump deposits.

I have asked that it be resubmitted to underwriting with special attention on pertinent pages in my tax return. I have also asked to be contacted by a supervisor.

What else can I do? Do you have any suggestions for me.

289

meighannm

02/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, yes I am. I wrote a letter to Jamie Dimon today. Hope it helps. As indicated in the letter, I have contacted my local news channel to get some heat behind this issue on a more personal level. If it takes me foreclosing and showing the world the process I had to go through to get the ball rolling on all this bs, so be it. Sorry the letter’s a little long.

Here’s what I wrote Dimon:

I?m writing to inform you of my personal experience in dealing with Chase in the fruitless attempt to obtain a loan modification. I would expect you are probably getting a lot of letters of this sort?maybe you read them, but you probably don?t. Still I felt it necessary to take time out of my extremely busy life to let you know what?s going on.

In February 2009, my husband Zach lost his job due to cutbacks at his company. This happened at an especially devastating time for us, because we were expecting our first child the following month. Not only had we lost the major source of our income, but we had also lost our insurance and were forced to pay outrageous COBRA premiums to ensure that our son would have health insurance. This job loss turned what should have been a very joyful and exciting time in our lives into one of stress and anxiety-ridden days and sleepless nights. Zach eventually found another job as a financial advisor, but has only been able to sign four new clients as the majority of his potential clients seem stunned into inaction by the prevailing market conditions and are utterly untrusting of anyone working in finance. So we find ourselves with only my income of $1600 net a month and my husband?s income from a part-time job that he holds of approximately $380 net a month. To put this in perspective, our mortgage payment is $1613 a month. Obviously we are speeding towards foreclosure at a breakneck pace.

Seeing the storm ahead, I applied for a loan modification through Chase in July of 2009. When I read the information about it, we clearly qualified for it and I felt a glimmer of hope that we might actually make it through OK. I could not have been more wrong.

After submitting all correct and up-to-date paperwork at that time, I felt confident that someone would review my file in a timely manner, and respond back appropriately. I followed up and called frequently (at least every two weeks or so) to be sure that Chase didn?t need any more documents from me and I was ASSURED EVERY TIME I CALLED that someone would be reviewing my file and contacting me briefly.

Eventually, as months passed without any contact from Chase I began to grow worried, and called (yet again) to find out the status of my modification. You can imagine my bewilderment when in October 2009 I was told that even though all my documents were received in July 2009, NO ONE HAD BEEN WORKING ON MY FILE, AND I WAS NOT ONE STEP CLOSER TO A MODIFICATION. The gentleman I spoke with requested I send in all documents AGAIN and maybe someone would get around to looking at it this time. So, I sent in all documents requested AGAIN and confirmed via phone with Scott M in your imminent default department that on October 30, 2009 they had received everything, and I needed to wait for an underwriter to be assigned.

By this time, Zach?s severance had long run out, and we were living off of my tiny income and money being borrowed from my parents. We decided to take a drastic step and drain Zach?s 401K money to relieve the burden on my parents that our situation was causing them. We thought SURELY by the time that money ran out (roughly $13,000 after taxes) we would have our modification and maybe be able to pull through. WRONG AGAIN.

After calling in January and speaking to another representative in your imminent default department, I was informed that (of course) because no one had touched my application I needed to send in more updated documents. Hearing this ridiculous news was too much for me to handle, and I requested that I speak to someone in your underwriting department since it had been well over 6 months since I began this hellish process. I was rudely informed that no such department existed for me to call. When I pressed the matter further, the agent told me that he would email his supervisor since it had been so long since I applied to get me assigned to an underwriter immediately. I sent in the requested documents (I have included a copy of the fax confirmation) and waited with anticipation to hear what excuse Chase would come up with next time I called.

On January 27th, Chase received all necessary documents. I called a few times to check the status, but as usual nothing was being done with my file. I called today to inquire yet again and spoke with Lizette in imminent default and she told me she would transfer me to a ?specialist? then hung up on me. I called back immediately and spoke with Marilyn in imminent default and was basically told there?s nothing more that anyone can do for me until an underwriter decides our fate.

My home means a lot to me. I?ve poured thousands of dollars of hard-earned money, thousands of man-hours into home-improvement projects, and all my hopes and dreams into this house. Just to keep living here we?ve emptied all our savings drained my parents of their excess money and completely cut out all unnecessary expenses. I see now that in retrospect it was never in your company?s best interest to modify my loan for me and my family, but to drag out the process so that I would pay my full mortgage payment to you every month and you?d make more money off me. You (YOU because as CEO YOU are ultimately responsible for this situation) have been paid every last dime my family ever had and now we are maybe a month or two from foreclosure. You took advantage of us because you saw that we were good people who would drain every last asset we had to keep our loan payments in good standing order and as a greedy business, why would you want to help us with lowering our mortgage payments if we kept paying you the original amount? Maybe I should have just stopped making our payments then someone would have sprung into action to get this modification through. Some payment is better than no payment right?

If we do not get our modification IMMEDIATELY we WILL be forced to foreclose on our home. I know that my family is not alone in this situation. We have friends here in Tucson who also have a mortgage through Chase, applied for a modification last year and are going through the exact same thing. Where?s the disconnect? Why is it ok for Chase to treat people this way? Would you really rather we foreclose than continue making payments to you even though the payments would be lower than they currently are? As consumers we are pounded with the idea that we would be bad people if we don?t live up to the promises and commitments we make to our creditors but what about our creditors commitments to us? I was promised by tons of people through your ?help for homeowners? (help, yeah right) that if I just would wait a little longer, be a little patient, send in these documents, do this, blah, blah, blah that very soon I would get an answer.

I?m done waiting. I?ve done all I can, but you clearly are not doing all you can. As a former Chase employee (I was a personal banker at Grant and Alvernon In-store location here in Tucson) I always had nothing but good things to say about Chase. I was a believer that customer service was truly your priority and that you would work diligently to help my family in our time of greatest need. I certainly don?t feel that way anymore.

It might be something small to you, but this process has brought more stress and anxiety into our lives than anything else we?ve ever gone through. I?ve contacted the local news department (KVOA channel 4) and they will be doing a story on my experience. Even if we do end up foreclosing on our home, maybe some light can be shed on this situation that will spur Chase into action to actually help people.

290

Ilyce Glink

02/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@meighannm:

Your story is heartbreaking and speaks to the lack of training and basic human respect that seems to be missing in this loan modification process.

I wonder when it was that people and their lives became commodities to be hedged against.

I’m afraid this recession has exposed the loss of so much corporate humanity. It will take years for the mortgage industry to earn back the trust of its customers and clients.

Let me know what happens and if you are able to get a response from Chase’s executive team.

291

itten94

02/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update -

Well now that Senator Warner sent a mediation letter our file
has gotten notice. Our new analyst who indicated he is
working with the homeowner assistance department, a lie,
since I called them and they can’t work our file because it is
in inactive bankruptcy. First time I have an email for
someone though, I asked what steps are now going to be
taken to mediate this, his reply was that they have ordered a
BPO (broker pricing opinion). So I asked, even though I
know, so Chase is now doing a comparison to see whether it
is more advantageous to foreclosure or work with me. His
reply, “yes!”. Well that takes a lot of balls in my opinion! So
I emailed back and reminded him that during our BR Chase’s
attorney’s when filing the relief from stay indicated there is
little or no equity in the property, and I assume I will have
the right to see their representatives valuation, along with
the ability for us to obtain a third party appraisal. Then I
asked, can you tell me why Chase representatives tell you
that you must be behind on your payments to receive a loan
modification and then this is what it comes to?

No reply. So I emailed again, and said also you can pose to
underwriting, I don’t understand why this being treated as a
HAMP mod for a NPV test when I really am not asking for a
loan mod, we want to resume normal monthly payments and
tack the past due on the back end. HSBC was able to do
this with our second with little or no paperwork. No reply.

They are supposed to put the foreclosure on hold, for which I
asked him to call the damn attorney because your email
system apparently doesn’t work. But I am sure that this
probably was not done either.

A year in their system, all lies, all BS, nothing in writing to
me, then this BPO analysis?? You are joking right? Like I am
too stupid to know that appraisers STILL can come back with
whatever number you choose them to. If they use County
records, well that’s BS too. The county has not changed the
assessment since the boom to maintain tax levels. If you
look at comparisons in the area the house is a wash to the
loan.

I said to my husband though, and this is true, I really feel
sorry for the people who have made all these trial payments
and then still are told they don’t qualify for anything and
need to pay up or basically we have just been waiting to
foreclosure. Let’s really think about that, you can afford to
make these payments, and then you are told you still don’t
qualify, on what grounds??

Is there no one out there that is willing to take on this type
of fraud??? Elected officials you better watch out, doesn’t
matter anymore democrat or republican. We the people will
eventually wake up and revolt – you all will be out of a
job….maybe you will lose your house, good luck with
that….and you will be replaced with people that work for us!!

292

ecranos

02/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

http://www.dailykos.com/story/2010/2/17/837819/-Banks-Want-to-Foreclose-on-You:-Heres-Why

& how about this -

http://www.tampabay.com/news/business/realestate/bank-of-america-forecloses-on-house-that-couple-had-paid-cash-for/1072632

293

MD4739

02/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To: meighannm
This is the exact treatment I have received from Chase and their Reps – I’ve just started a forebearance and have to sweat until I make the April payment to see what Hell they put me through next -Today I have sent an e-mail to all my MD Government Representatives and included links to here and links listed in here – Probably just another wast o my time – but WTH – I’ve basically wasted 17 mos trying to get my Mod anyway – Hope your News station does something for you – Hopefully someone one of us contacts will jump in and help – but it scares me to figure that’s not going to happen – at least not soon enough for some of us here.

294

Ilyce Glink

02/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@MD4739

Time is of the essence, that’s for sure. Let me know if you get anything other than form letters back from your Congressional reps. Honestly, I think what’s going on in DC has fried their brains!

295

Ilyce Glink

02/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@itten94 – Sounds like your situation is going from bad to worse. You should go back to your Senator’s office with an update. You should also contact your state mortgage regulator and file a (or another) formal complaint.

Why do I feel like we’re heading in the direction of a major class action lawsuit?

296

MD4739

02/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

In my heart, I don’t think I’ll hear from any of them – and in my heart, I don’t think Chase is going to do what they say – I just don’t know what to do – Plus not being able to find a job – I would have never thought that at my age I would have ever been going through this – it’s degrading and scarry – This is NOT what I’ve worked for, for over 40 years – Nice reward for working my butt off!

297

Ilyce Glink

02/18/10 | Report as spam
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@MD4739:

It’s the fear factor that is the worst thing. The not knowing how it’s going to turn out. I’m sure your insides are being eaten up with worry. I really feel for you and for the millions of Americans who have been out of work for a year or longer.

It is so important to keep your spirits up even when you feel you’re being treated with disrespect. Remember, it’s your house, but it isn’t your home.

Let me know if you hear from Chase.

298

Ronkonkomamama

02/18/10 | Report as spam
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Tired of calling Chase and getting the same story, “it’s with the underwriter; you should be hearing from us within the next 7-10 days.” Right. We first applied to Chase in November of 08 when I lost my job. In April of 09 Chase told us, “declined because unemployment is not considered a financial hardship by the government.” Reapplied in November of 09. We’re slowly reaching April 2010. At this point, I fully expect to be declined again for some @@@hole reason.

We are drowning and there’s no one out there with a life-line to help. The government said they were cracking down on banks but it sure doesn’t appear that way when you apply for a modification. Chase should be ashmed. If I ever get to earn money again, you can be sure where I won’t be depositing it. Chase can keep their 1% CD interest and their miserable home loans.

299

Ronkonkomamama

02/18/10 | Report as spam
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Reply to MD 4739:

I agree with you. Just turned 60 and had been employed since age 15 until this recession. Doesn’t seem to matter if you’ve always paid your bills on time or never missed a mortgage payment. No one seems to care. Have to say I’m starting not to care either. What will be – will be. Now I just keep looking for the largest cardboard box I can find just in case.

300

itten94

02/19/10 | Report as spam
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Well I agree with you Ilyce, my situation after writing the
Senator definitely went from bad to worse. I did call them,
and not too much they could do. Stated their job was to get
the two of us talking and that is what has occurred.

My husband and I had to take a hard look at what has
happened in our lives over the last year and more importantly
the toll it has taken on us. I have said this to many people.
We have devoted our life to saving our home, being lied to
and deceived by Chase. It has hurt our relationship and our
day to day well being. When are we going to live again?
When will we get our life back? Why should we suffer at a
level only people in this situation understand for a material
object, and yes that is now how we have to view it.

We went apartment hunting this week, got approved (thank
God!), and will be moving.

No more pain, struggle, suffering or mental anguish. It is time
to take your life back, it is time to work to live instead of
living to work. There are more important things in the world
than to be obsessed with this fight.

I was going to file a civil lawsuit to force them to produce the
note, but how much longer will I give up my life in research,
the courts and possibly another 6 months or a year to have a
judge tell me possibly too bad, they can foreclose. It is a
crap shoot, one I am no longer willing to undertake.

When my grown daughter tells me, Mom you don’t smile
anymore, you know your life has changed for the worse and
you must do something positive.

This is a hard choice, but the right one for us now. I hope
others will be able to stop their suffering too. When we got
approved I can not describe the inner relief I felt, it was like
a huge burden had been lifted from me. I actually felt joy,
haven’t had that emotion in a year!

I hope the suffering for everyone can end soon, whether it be
because the banks wake up or people move on. I wish
everyone the very best in what is right for them!

301

Jewdy

02/19/10 | Report as spam
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I wish the American people would just wake up! All our mortgages are guaranteed the the government The banks will make more money when they foreclose on our homes. The country doesn’t want any tax increases for the wealthy, it just means we will have no safety net,no health coverage, or education, and the wealthiest 1% get to accrue all the nations wealth. While the middle class ceases to exist. There is corruption throughout the system, banks, federal government. The American people just don’t understand, until we are all homeless, with subpar public education, no health care, no jobs no homes. Why isn’t this criminal?

302

Ilyce Glink

02/19/10 | Report as spam
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From Renee via Email:

I read your article regarding the home modifications. My husband and I have been in modification hell for nearly a year.

When we first applied we were told every time we did it wrong and had to start over. I finally spoke with someone in the loss mitigation dept the supervisor in fact, and she told me in order to get modified we have to stop paying our loan, which from what I read that was the not one of qualifications.

To get any head way I had to call the investor for our loan and let them know we are trying to get our loan modified and I know it is in there best interest for us to keep our home. They called our lender and the lender called us with in two days, we finally had the right paper work to fill out and entered the trial period in Sept 2009.

Our last payment was due on December 1, 2009, we made every payment and on time, we were then told we should have our modified loan with in 30 days. It is 60 days later and we have nothing, now when we send out loan payment in it is being sent back to us. I spoke with the investor again and they said we have been reviewed and approved for the permanent modification. I called the lender and asked what the delay is on the paper work and they said we are in review, I told them I spoke with the investor and they said we have been approved. They said we should have paper work by the end of the week, that was 2 weeks ago.

I asked the lender why our payment was sent back and was told to stop paying our loan until the new papers are drawn up. That was a huge red flag because no where in the agreement did it state this process. I asked several times to have that request put in writing and every time it is denied. Now when I call the lender they put me strait to voice mail.

Our lender has several documents signed by us promising to pay our debt, now they want me to take there word to stop paying with out offering any protection to my and my family.

Have you heard of this step in the modification process or can you help us at all??

Thank you for your time

303

Ilyce Glink

02/19/10 | Report as spam
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From Glynn via email:

Wells Fargo is wanting to foreclose on our home on March 10, 2010 even though we have complied and made all our house payments. Please if you have any useful information or if you could help us to find someone to keep our house. Thanks

304

Ilyce Glink

02/19/10 | Report as spam
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From Tom via email:

I had previously asked “Why a 14% reduced payment with a 40% reduction in income” with PNC / National City.
PNC has offered a 3 month trial, however, both the NACA and I had requested a more restructured payment based on “a tight and realistic budget”.

PNC told me that since I am still active (after 2 trial payments made),with HAMP, I cannot be considered for other options with their Loss Mitigation Team until I’m out of the HAMP program.

Since I probably will not be able to make the 3rd payment, do you know if the other help offered by PNC is competitive with what is offered by the HAMP program?

Thank you

305

Ilyce Glink

02/19/10 | Report as spam
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@itten94:

It sounds as though you and your spouse have come to some internal resolution – and getting approved for a rental unit has to be a much better feeling than waiting to find out whether you’re good enough for Chase, or any of the other big box lenders out there.

When @ronkonkomamama talks about not caring any more, I think that’s a line many Americans are crossing at the moment. If you don’t feel like the companies you do business with care about your well being at some base level, that’s a huge erosion of trust – and a big hurdle for the companies to get over the next time.

I know many Americans who no longer care. I’m hopeful that when all this financial nuttiness has passed, and we are back to near full-employment and folks are spending carefully and saving instead of blowing through every dollar they have available to them, that we will be able to make peace with this difficult time in our lives.

I am working on a book that helps those who have suffered a financial loss get more comfortable with their new lives and find peace.

Let me know what happens, @Itten94.

306

murphysplace200

02/19/10 | Report as spam
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I am also in loan modification hell, thanks to Wells Fargo. They initially offered me a trial modification. I mailed the paperwork one day late. They then informed me they could not modify my loan more than once per the Obama Program and there was nothing they could do to help me. I explained that them I was not technically modified yet. I was just offered a trial period agreement. Then they would review and modify it. They refused to help me.

I frantically e-mailed every employee known to man at Wells Fargo. Finally reached some executive who helped me. They offered me a new 3 month trial agreement. I was told by various people including people in the “executive offices department” that my figures looked great and I should have no problem being modified once I complete the trial period. They told me I would have a 40 year loan with 2% for 5 years. After the trial period, they will mail me my modification agreement.

Well, 6 months later, I receive a letter from them stating they could not modify it to 31% of my income without modifying the terms of the loan. Isn’t that what the Home Affordability Program is supposed to do — modify the terms of the loan???

Here we go again. I contacted the Exective Offices enraged. They, again, asked for all my financials, and claimed they would forward to someone in the “Executive Dept.” with a 7 day turnaround in regard to a decision. What decision? They already had stated that I was going to receive the Loan Mod agreeements in the mail after the trial period.

I am going to loose my mind, and my home because they are not actually giving people the modifications when people can clearly afford it. They are also not giving loan mods to the people who really need it — people with little or no equity, or upside down.

Fortunally, I have equity in my home. Yet look what they are doing to me?!

If I discover within the week that they changed their mind and will not approve my loan modification, I am going to make a lot of noise. I will not stop until this subject is television, written in newspapers and I will complain to all the people I can get hold of.

307

itten94

02/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The banks are not going to give people their modifications as
promised. This has become obvious. They will take as much
money from you as they can and then deny your loan mod for
some ridiculous reason. Again, frankly I am glad I have not
paid them, knowing it may come to the point where I am.

In my opinion having equity in your home (as we have a little)
is more attractive to the banks for foreclosure. No loss, more
profit.

Most people don’t realize what is really going on. Have you
heard about securitization? A majority of home loans have
already been paid for by insurance, or government plans. In
a lot of cases when loans were bundled up, they were paid
for. So, we the american people are paying back loans that
really don’t exist anymore. The bank gets paid twice, then if
they foreclose three times. People should do some research
on this topic if you want to get madder than you even are
now.

Still and sadly the bottom line is the banks do not want to
help anyone.

Elizabeth Warren was on the Bill Mahr show Friday night. She
stated she has never seen lobbying from the banks in
Washington like this before. She said they are not going
every day or week like they used to, but paying visits hourly.
Why do we think this is happening? She also said the banking
practices even since the bail out have not changed at all,
they are still performing the same underhanded greedy deals
that brought the system down, and Washington is letting
them do it.

Wake up America!! No one has “our backs”.

308

Ilyce Glink

02/22/10 | Report as spam
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From Tammy via email:

Hi, I was reading your articles on modification hell and thought I would share my story. Wells Fargo contacted me over a year ago to do a loan modification since we had filed chapter 13 and were making payments that were in arrears through the plan and still struggling with the payments. Brian Williams, Wells Fargo, stated that they could wrap all of it back into the loan and we would start fresh…sounds great. I agreed, gave him all the information he asked for over the phone and he stated that he would need a letter from my attorney saying we could talk and that my attorney would need to file a request for the modification through the court trustee. I went about getting all the needed information and had it all sent into Wells Fargo as timely as possible since the courts also take their own time in processing. Wells Fargo received everything and then I had to keep calling them and calling them for months before they finally sent out paperwork in July, which I signed a
nd
mailed back along with my required portion of $588. My first payment was to be in October. They received the paperwork and never called to say anything. In October I called to make a payment and wanted to check and make sure that it was the same amount as on the paperwork, since I was told it may change slightly and they could not tell me. They also said I would not receive a statement until after I made my 1st payment. So I made October’s payment, in 2 payments (I had lost my job in September and was finally approved for unemployment late October, this of course increased our need for modification and created new issues financially). Now Wells Fargo charges $20 to take payments over the phone, but since I was without a statement, I had no other choice, for October, they waived the fee. In November I called again, since after making October’s I never received a statement as promised. I was told they still did not have an exact amount due other than what the paperwork showed,
so I went ahead and paid that amount, but this time they refused to waive the $20. I only made this payment after calling back several times waiting to get an exact amount but not wanting to get charged a late fee after the 16th I went ahead and paid it. Again in December, same thing, this time I did not pay, wanting a statement and exact amount that they could not provide, I called several times and at the end of December, was told that they had sent my account to loss mitigation to be processed for foreclosure. This phone call was over an hour long and was the only really intelligent person I had spoke with. She went through the entire account, reading everything, she stated that the first loan modification paperwork was rejected due to no co-borrower signature being printed on the second page. This rejection has occurred in September and Wells Fargo was supposed to send me new papers to sign but it fell through the cracks and because I had failed to return the 2nd set
of
documents that were never sent to me they were now going to foreclose on my home. She stated that she was going to request that sending it to loss mitigation was a mistake and request that new paperwork be sent out to us. At that time I made another payment for December, just to be safe.
I received the new documents, this time with a 1st payment of March, 2010. The new set of documents had the same mistake as the first and they failed to provide a truth-in-lending statement as well as a failure to provide a break-down of all the fees being added into the loan. I called them back to request the missing documents and to inform them of the mistake of the co-borrower name missing on the 2nd page. They stated that they would re-do the documents, but they were not aware that I needed a truth-in-lending statement and would find out.
I have continued to call back numerous times to no avail. No paperwork being sent, nothing. Finally I was told a few weeks ago and not nicely that there was a ‘technical glitch’ that they were working on and were unable to print the documents and that I needed to stop calling until it got fixed. I waited a couple of weeks and agian tried to call today 2/21/10 and was told that there was still a technical problem that they were working on. I asked for a supervisor, was on hold for 10 or more minutes and told that they were not answering the phone right now, that an email would be sent and I should try back in a few hours.
This has all been extremely frustrating and I am ready to take whatever next step I need to and get it resolved. I worry that they are doing delay tactics to eventually foreclose on my home that I have lived in for 8.5 years. Also I do not know what Wells Fargo has applied those 3 payments of $575 to nor what they applied the $588 to since it was rejected. I plan to request copies of everything they have in my file in the next phone call. I wonder how far that will get me.

309

Ilyce Glink

02/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From RENO Via Email:

Thank you for your article. I’ve been trying to get a loan re-structure with Wells Fargo since March 2009. I even received two loan modification approvals, only to have both of them never go through settlement. And WF still cannot explain to me why this happened! They recently sent me an outrageously high Forbearance plan that I’ve refused. I’m currently working with NACA hoping their assistance will help push WF towards making something happen.

But 12 months later, no loan modification. What’s going on with Wells Fargo? Are they doing this on purpose? Or are they that unorganized?

I’ve started talking about it openly on my blog: http://mh14.wordpress.com.

Thanks again for your article. It helps to know many homeowners are struggling along with myself to making something positive happen. Cross our fingers.

310

Ilyce Glink

02/23/10 | Report as spam
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@RENO:

When you’re stuck in a situation, it’s like walking through molasses. You’re moving, but it’s almost imperceptible. The real problem is that many homeowners who are embroiled in a temporary loan modification program might never get out – or might find themselves moving in the wrong direction entirely.

I’ll keep my fingers crossed for you. Thanks for sharing and let me know what happens.

311

archer219AV

02/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The program described at http:www.internetlawny.com creates a online system that would remove many of the impediments involved in modifying a mortgage. In fact, the fair market value of the home is not considered in determining the applicable monthly payment. The process actually pays-off the existing mortgage and replaces it with a Time-Out Mortgage that allows the Homeowner to get back on his or her feet.

One problem though – the program needs to be implemented by the federal government. What will it take for that to happen?

312

archer219AV

02/23/10 | Report as spam
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The correct link is http://www.internetlawny.com

313

Ilyce Glink

02/23/10 | Report as spam
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@archer219AV

I think the federal government already knows that the current loan mod program isn’t working. In fact, I know they know.

They have also come to the realization that for any meaningful help to come, principal would have to be reduced.

Lenders seem to think that if they reduce principal owed, then somehow they’ll make less money than if they foreclose. I don’t believe that’s true, although I can’t figure out exactly how much of a profit center foreclosure fees are (I’ve been told they’re quite the profit center and they go in large part or entirely to the loan servicer).

Really, lenders have to just get on with it. There are a potential 5 million more properties already heading into foreclosure or are in the process. Banks are holding back.

Why?

314

Ilyce Glink

02/23/10 | Report as spam
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Here’s one not-so-bright (and completely disturbing) solution I just posted about. I hope it doesn’t come to this:

Foreclosure Coming? How About Bulldozing Your House

What do you think?

315

Ilyce Glink

02/23/10 | Report as spam
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Here’s more information about the rising numbers of homeowners who are underwater with their mortgage.

In August, I posted a story about how 25 million homeowners might be underwater with their mortgages by the end of 2011. We’re definitely heading in that direction.

316

archer219AV

02/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

If you review the program materials at http://www.internetlawny.com, you will notice that the existing mortgage is paid-off. The Time-Out Mortgage that replaces the existing mortgage will have different terms than the existing mortgage. The program contemplates the optional assistance of an Advocate that will assist the Homeowner in determining the maximum amount of monthly payment to bid so that secondary defaults are heavily reduced. This was the experience in New York State – modifications that involved the use of State-paid not-for-profit advocates rarely had secondary defaults.

The Mortgage Crisis Solution Program has little in common with any of the other programs that have been enacted or even considered. It is based upon patent-pending technology. I developed the concepts that the program is based upon especially considering underwater homeowners. In fact, the difference between the existing mortgage and the Time-Out Mortgage is called Deferred Recapture Amount in our program. Depending upon home much the Homeowner bids over the base amount, the Deferred Recapture Amount could be kept by the Homeowner or the Investor or split between the two of them. I regularly travel to South Florida and have experienced first-hand the difficult real estate environment there.

317

fpnatale

02/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Oh Boy, I even have the Trustee siding with me in Email. In 2001 I refinanced my 100k 1st Deed of Trust, and closed out a unused 100k Equity Line, to pay off my then wifes 45k credit card debts of a prior marriage ( I got a Daughter out of the Deal so I’m not complaining) Well, BofA never removed the Equity Line Lien at the recorders office, and some time in 2003 they changed my 1st mortgage with a different loan number, and applied my payments as an interest only loan. I wrote many letters to BofA, but they never responded. So stopped paying the Deed of Trust, since it was not my promissory note. BofA now filed a foreclosure and I can not find an attorney that knows anything about Forensic Loan Audits. The Bar referal or the NACA.ORG has zero attorneys in the Non-Judicial states. Rudely I found out that the only court system that will resolve this type of situation is a Federal Court of Bankruptcy. I reaffirmed all of my other debts except BofA, and filed suit against the Bank in Bankruptcy court. We are demanding a copy of the Promissory Note, and if they don’t have it we need to have the remaining debt vacated. Then we will file suit in State Court or Federal court for a refund of all the monies paid.

318

Jewdy

02/23/10 | Report as spam
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I believe that banks are making a lot of money right now. It seems so short sighted because if we don’t stabilize the housing market, then the economy is not going to stabilize. We need job creation and money circulating throughout the economy or else banks are not going to have much of a clientele except for their own high paid workers. The rest of us are going to have to eek out our existence month to month. Then pretty soon, the America we once knew and hoped will return will be a thing of the past.

319

Ilyce Glink

02/24/10 | Report as spam
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From Jeanete via Email:

I happened upon your website in a desperate attempt to find some guidance.

My husband and I have a 1st and 2nd mortgage with J.P. Morgan Chase. My husband is a homebuilder and lost 80% of our income starting 2007. I am a stay at home mom with two sons, one of which has a severe congenital heart defect. I contacted Chase in October, 2008 and told them that we were very shortly going to have a problem paying our mortgage. We exhausted all of our reserves, and our health insurance for our son is atronomically expensive. Chase said that we should let them take our house in foreclosure. This is not an option for us-we built our house, live in the same neighborhood that my husband grew up in and our sons have all of their friends here-our lives are here.
In January, 2009 I contacted the HOPE line. I was told to file for bankruptcy. While my husband and I hired an attorney, I got an e-mail from Patrice HOrton at Chase in their Homeownership Preservation Office. She said that the HOPE line had referred our file to Chase and that if we submitted a Hardship Letter, paystubs etc. they would look at a possible loan modification. We were stunned that they were willing to help us.

I sent the requested documents in immediately, and kept a record of EVERY e-mail and telephone call that I had with anyone at Chase. In March, 2009 Ms. Horton called and said that they had an “offer”for us. I ran the numbers, went back to Chase with a letter and submitted a counter-offer along with an explanation of why we could not afford the first offer, but the one that I was proposing would definately work in our household budget. I never asked for a reduction in principal, we simply asked for a 3% interest only loan for 5 years, and then the loan would pick up at P&I after five years and would be set at an interest rate of 5.5%. Chase came back with 3% interest for 3 years, rate would be fixed at year 4 between 5.25-5.5% and would be amortized over 40 years.

We immediately send back a YES and we got communication from Ms. Horton that our trial payments would begin in May, 2009 and that they had to be automatically deducted from our bank account.

We made the three trial payments, then three more, then three more…in July, 2009 I have an e-mail from Tara Palacio of Chase saying the “as soon as they get the kinks out of the system we will received our documents.” She went on to say “since you are the first to finish you trial payments you will be first in line-I promise”. I reiterated the terms of the loan in that same e-mail and Tara did not dispute them.
In August, we got a call that our paperwork needed to be updated. We sent it. In October we got another call-paperwork needs to be updated-we sent it again, all the while asking “When will we receive our loan documents?’. Each time we were told that they were overwhelmed,that they had a new system and it was just taking time to generate papers (Again, I have all of this in a e-mail). By November, we were very frustrated so we contacted our Senator who forwarded our case to the OCC and we have an open file with them.

It is now February 23 and we still do not have loan documents, despite several written documents from Chase saying that we are approved and that they hope to get them to us in two weeks. We have heard this for over 7 months now and the papers never come.

I am trying to get someone at Chase to call me so that I can make our payment for March, 2010-it needs to be coded by someone in the “Special Risk Analaysis” Group (we have no idea why we are in this department and despite repeated requests we get no answers) to accept our payment,otherwise our payment is blocked. I have done this every month since November 2009. Now my husband and I are concerned that Chase is blocking us from making the payment so that they can claim that we did not make the payment and void our approval.

I am going to Federal Express a Cashier’s Check to the head of the Department, Mr. Janecich tomorrow. I do not know if they will accept it or not. We are going to have to file for bankruptcy and lose our home even though we have in writing the terms and the approvals. We have contacted several attorneys and they all say the only way to get in front of a Judge is to file for Bankruptcy or for foreclosure.
We are continually told that our file is in the “Legal Department” at the Phoenix, AZ office but I cannot get anyone to give me a name or phone number of someone in that department so that I can find out what is going on. It is harder to get information about contacts at Chase than it is to find people in the CIA.

If you can help us we would appreciate it. I have lost 15 pounds, my husband has been having chest pains and our kids have started asking if we are going to be homeless.

We are not asking for Chase to lose any money, just for them to make a little less. Our home is several hundred thousand dollars under water and nothing is selling in our area yet we are committed to stay and payoff our entire debt to Chase in 40 years or when the market returns.

Thank you for listening and if you can help us we would be so grateful.

320

Z Burkett

02/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I feel your pain, all of you. I was fortunate enough to find a company that is legitimate. Now I know that the banks the news and government say we shouldn?t go to any company that charges, that the banks will modify your loans for free. Well, how many of us on here have had our loans modified by the banks?

A lot have lost their homes, and lot more still will unless you do what?s necessary to save your homes from the banks. I went through what most of you have, I was there. Then I was referred to Corey Lassiter of Clear Image Financial Group. They saved my home.

I know I would have lost it to Wachovia if it wasn?t for him, Tasha, Denise and the rest of the people who work there. Got me caught up on my mortgage 1st & 2nd, lowered my interested rate & payment, and secured me a 50k principle reduction.

Before anyone else on here loses their homes you need to give them a call 877-940-1477 ext 231. Corey Lassiter. Don?t be afraid of hiring a loan modification company, be afraid of the banks, they are the ones who are taking our homes!

I know they get the job done. News and TV made me afraid to even consider a loan modification company because they are all scams and my lender will do it for free (wrong). There hasn’t been not one story about a good company and when I tried to contact my local news channel they told me that my success story wasn’t news (What!)

So, I am making it my mission to spread the word on this GREAT company!

321

itten94

02/26/10 | Report as spam
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I hope for everyone’s sake either people decide to make
different choices for themselves or the banks wake up.

I read a blog where a women told Chase, waiting for her
permanent mod, she didn’t know how much longer she could
keep this up as she is working 2 jobs. The rep told her Chase
doesn’t care if you have to work 10 jobs!

Once we all realize what we are dealing with, I believe
personal better decisions can be made. It took us over a
year to mentally get to the point we are now. As Ilyce has
stated, it is not your home, it is four walls and a floor. Your
home is where you are. Don’t let the banks take your health
and well being. View your decisions as a business dealing.
They do. We all have read the stories where they walk away
from their obligations, what gives them the right and not us?
The answer is nothing!!!

I applaud the man who bulldozed his house, a bit extreme,
but a good message being sent.

I also have read a story where an attorney in Boston has filed
suit for two homeowners dealing with Wells Fargo and BoA for
not making their mods permanent and the suffering this has
caused. He stated in the article he is going to ask the Judge
to make it a class action suit. Now, that’s what needs to
happen to make the banks change….justice in it’s finest
form. How do you think that Judge will be viewed if he denies
the request? This could be the turning point for millions of
families.

All I am saying is, don’t let corporate america suck the life
out of you. Are they going to be there later in your life when
you need help and support because you poured everything
you have into a house? NO, they will not. Will they be there
because you had a heart attack from stress and comfort your
family? NO, they will not. They will continue to exercise
their corporate philsophies and so should we!

Think about what you are doing to yourself and your family
and your health for wood, bricks and mortar that probably is
not even worth the dollar value any longer.

322

petkovass@…

02/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I just wanna tell you something:I finished my education in Bulgaria in communist society.In all period of learning i received grant and card for free transport in my city.My father was a simple worker.The education was absolutely free,health care too.I finished medicine.There’s no need to think about the money at all,it was the care of state ,not mine…
PS Every year we can allow to spent 2 months! at sea &mountain only with 1 salary

323

startingover101

02/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I told my modification hell story here back on the 3rd of Feb. Well, last week we got final mod papers delivered to us by UPS. Before we signed anything I had a friend who is a mortgage lender look them over to see if there was anything that wasn’t on the up and up. She said they looked fine. The loan was set at 2% for five years then went up a percent until it reached 5% then stayed there for the remaining 17 years. I can’t believe it. It lowered our payment by 400.00 and added 5 years to the note. They added in all the back payments but did not add any late fees. I am not sure why after all this time I got the modification. Athough thrilled….I can’t help but worry something might go wrong. I made the first payment on Friday for March 1st. When I had them on the phone I kept saying “so this is it…this is the final modification…are you sure…..she said yes and that I should start getting statements for my next payment. I can’t believe it…like all of you here on these boards it has been a night mare and I really didn’t have much hope. I am the only person I know in this process that has got this far…..but I hope my story is an encouragement….don’t give up…keep trying…..

324

Ilyce Glink

03/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@startingover101:

Congratulations. I am thrilled to hear that your loan mod has come through and that you’ll save that much. I think it’s fair to add in the missing payments and it’s great that there are no late fees.

I wish you the best of luck. Please stay in touch and let us know if anything goes wrong.

325

ironshoes@…

03/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My wife and I have been in modification hell for well over a year now. IndyMac Bank offered us a modification at the end of 2009, right after we filed a chapter 7 bankruptcy. We notified IndyMac bank that we had filed chapter 7 and they still sent us a loan modification agreement, which we signed and sent along our first check. We sent 3 more checks and thinking we were set up with our new loan found out that they had withdrawn the modification because of the bankruptcy. Several months later we receive another offer from IndyMac Bank for a 3 month trial modification. This was offered only after contacting them several times and filling out financial paperwork on 3 different occasions and being told we didn’t qualify for the loan modification program. Having researched the modification guidelines, I knew that we did qualify and after contacting them to dispute their claim, they finally sent us the trial loan modification. We completed another set of financial paperwork and sent along our first payment. We’ve sent 2 additional payments and have now completed the trail modification. Today is day 120 of our 90 day loan modification. I contacted IndyMac and they told me to keep making my payments under the trial modification and that the modification was under final review. In the trial modification agreement, IndyMac states it may take up to 30 days for them to review the paperwork before making a decision. 120 days later still no decision and the only person I can talk to is a customer service rep who says “keep making your payments”. Why don’t the courts take into account the fact that IndyMac bank has not followed their own trial modification agreement? IndyMac has sooooooooo many clauses in their agreement to protect them so that they don’t have to follow through with a loan modification. Frustrated in San Diego!

326

hopefulinny

03/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hello. Thanks for having this board as a support and
resource. My case is similar to startingover101. I started
the modification trial period on 9/1, made my reduced
payments, continue to update my information every 30 days
and am continuing to wonder what will happen if I’m not
approved. I have had a good experience dealing with the
people at WellsFargo, albeit they are disorganized–they
repeat calls and some reps are more knowledgeable than
others. However, I have been told my file is with the
investor and ‘days’ from being approved for, well, weeks.

I see that you recommended startingover101 write to the
CEO of WellsFargo and I’m wondering if she did, in fact,
take your advice and if that might have prompted them to
make a final decision on her modification.

I am considering writing … on the other hand, I’m trying to
be patient with the bank understanding that they have
thousands of cases to process. Is that naive… to trust that
they will get back to me with a decision? So far, they have
done everything they said they would. THe only exception:
that I would have a decision within 60 to 90 days of my final
modification payment (which was 12/1/09). After reading
this board I’m worried I might get denied. I wasn’t behind on
payments (tho borrowing to make them) and now I AM
because of the difference in my trial payment and regular
payment.

Should I write to the CEO? Is that working for anyone? Did
startingover101 take your advice and write to the CEO of
WellsFargo.

I pray that everyone that is in danger of losing their home is
able to get a beneficial resolution.

I remain, Hopeful in NY!!!

327

startingover101

03/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To HopefullinNY

I was working on a letter to the CEO but never did get it done and sent. My mom is having some serious health issues and I got distracted. In my case I did miss many payments and we did file bankruptcy,that was discharged. I don’t know how that effects the whole process. The other thing I did not mention was that we are not upside down with the house. We have about 50,000.00 worth of equity. I really thought that was going to hurt us. I thought that if they thought they could make money they were going to find a way to turn us down. Sometimes I wonder if the process is designed to wear you down so you give up. I sure felt like it but I just told my self it wasn’t an option and I had to keep fighting. After losing so much I just couldn’t lose the house..although as I write this last sentence I am reminded that it wouldn’t be worth it to save it at the expense of my health or my family…sorry for the long winded response…..good luck and I would be happy to answer any other questions you have.

328

archer219AV

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

HopefullinNY commented that they have thousands of cases to process which is likely the case. If each one is required to be dealt with on a “case-by-case hands-on” basis, just speaking with everyone who wants to consider a modification will take a substantial amount of time, possible even months. The Mortgage Crisis Solution Program (see details at http:///www.internetlawny.com) envisions a centrally coordinated on-line system for a nationwide program that uses market forces to pay-off the old mortgage (dollar for dollar or close to that). One of the best attributes for this Program is that it does NOT require a “case-by-case hands-on” review of any distressed mortgage. The system uses algotithms to match Homeowner monthly payment bids with Private Investor interest rate bids to develop the principal amount necessary for the Servicer to accept the pay-off of the old mortgage. If the new principal amount equals the old mortgage balance, the Servicer has no decision to make – its paid-off. If the computed new principal amount is lower than the balance of the old mortgage, the Servicer can agree to accept less (much better deal for the Servicer than paying legal fees for foreclosure action).

Since banks are not providing the money for the pay-off amount, the “lending criteria” is different that those being used top determine who qualifies for a “modification”. In fact, this Program will really help banks since they will get most if not all of the amount owed to them immediately. It is expected that the Program will be able to process all currently distressed mortgages within three months of Program inception. If this happens, many homes “on the market” will come off-market, reducing the home inventory (reducing supply) which should, over time, tend to increase home prices in most areas of the country, especially with a federal program to promote home ownership (tax breaks, etc) to keep demand high. This is an example of basic economic theory at work.

329

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@sexyj1974:

CCCSATL.org is the website of Consumer Credit Counseling Services of Greater Atlanta.

They are among the TOP non-profit credit counseling agencies in the U.S. and one of only a handful that are certified Bankruptcy counselors (you must get bankruptcy counseling before you can file and they do it).

I’m on the radio in Atlanta on WSB and have worked with them for years. I even sit on an advisory committee that meets once a year to help them learn about what’s going on in real estate and personal finance.

If they’re calling you, it’s a good thing. They have the ear of most of the major lenders in the country.

330

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@hopefulinNY

Your 60 to 90 day period started 12-1-2009. So, March 1, 2010 is just 90 days.

There are so many people on this message board who have been waiting 5 to 8 months for a resolution.

You’ve been treated well, but you don’t want to get behind the curve ball. I understand that. What I would do is keep calling back to your lender, keeping copious notes about what is going on with your case, who you’re talking to, the date and time of your call, etc.

In another month or two (keeping making your trial loan mod payments), if you haven’t heard anything about making this permanent, then I’d take your paper trail, write it up and contact the CEO.

Does this work?

331

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ironshoes:

I have no idea what’s going on with Indymac. Since they were taken over by the FDIC, I haven’t heard that things are running smoothly.

Lenders of all stripes are incredibly backlogged by what has happened. While all of the loan mods were supposed to be 90 days, they’re not officially 5 to 6 months. Unofficially, people are paying for 8 to 9 months without getting a final resolution. Lenders are WOEFULLY BEHIND in getting all of the paperwork verified.

For anyone who keeps paying and not hearing anything, this has to be the worst situation. I understand that. And, if you ultimately get rejected, it’s going to be devastating.

See my next posting for what could happen if you’re ultimately rejected.

332

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Shaun via email this morning (March 3, 2010)

Dear Ms. Glink,

I was reading this article online and wanted to tell you my story. I?ll try to summarize as it does not lack in complexity.

I have a mortgage loans with a current interest rate of 10.001 percent. Obviously, a horribly high rate and one that made me consult with a loan modification program within my mortgage company (PHH). This program made more sense both because of a poor credit rating and a property lacking in equity. Bear in mind, I am not behind in payments and have never paid my mortgage late.

They approved the temporary loan modification in October but had told me that September?s payment would be a carryover month for the new lowered payment. As the payments breakdown attached infers, I made the payments required, even calling each month to verify that I was making the proper payment. I even double paid in October because my auto-pay was not shut off in time.

I was told explicitly not to pay for the months of November and December as I had accrued a large balance in the ?suspense? account. In February, they rejected my temporary loan modification citing that my debt to income ratio was too high for the program. I was then told that my account now moves to collections where I would owe immediately the difference between the modification amount and the real payment for all of those months.

I recalculated this amount in a chart (noted as “Delta from Original Contract”) in the attached payments breakdown based on what PHH feels are the rules of the temporary modification. In other words the following:

1. If the temporary contract is rejected, you immediately owe the balance of the original contract during the temporary term.

2. Even the carryover month indicated as September (noted as carryover funds applied to the temporary term by several representatives) are also immediately due.

3. Any and all assertions and directives of the PHH customer representatives during that time are non-binding and not the responsibility of PHH mortgage (refer to Required Payment for their counsel on what payment was required).

No question that this policy (and that is a loose term as this program has not existed for any length of time nor is it spelled out in the contract) is neither in the spirit of the contract nor the federally funded program of which they are receiving funds from. I?ve actually put myself into a federally funded program that has put me in debt rather than alleviate debt issues.

Thanks for your time. Even if my situation is untenable, I want to at least put it out there so that everyone is cautioned by programs such as these by predatory lenders. I?m also happy to speak with you if you need clarification or research.

333

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Shaun:

Thank you for taking the time to help others on this post understand what could happen to them if their loan modification is not made permanent.

My biggest argument with what has happened to you is that you were screwed credit-wise. That wasn’t supposed to happen – but it did.

The government said it wouldn’t and they were wrong.

The way this has been promoted to the Americans who are at the greatest risk is deplorable.

I am so sorry.

All I can suggest is that you dispute the negative information on your credit history as being not consistent with what you were told. You should also complaint to the OCC, the FDIC, your state mortgage regulators, and the FTC.

I don’t know if this will get you anywhere, but homeowners across the country have to rise up and protest how unfair this process has been to them.

Personally, I am extremely troubled by what I’ve seen.

Let me know what happens.

334

Ilyce Glink

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Shaun just sent me the following link. If your loan is with PHH, read this:

http://www.thepetitionsite.com/1/stop-PHH-Mortgage

335

gbarney04@…

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

my modification has been one big long JOKE since april of 2009 and i’m still in the process of my “modification” which will be in foreclosure as of 3/26 thanks to Wells Fargo draging their feet as much as possible with all of their flat out lies, “missing documentation” and misinformation. this has to be on purpose because, although i know people can be pretty darn stupid they can’t possibly be this stupid. they want to wear people down until they give up and get as much money out of them in the meantime. what a country this has turned out to be.

336

classiter

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I was just informed by a potential client that I was mentioned on this website, she sent me the link, I found out that one of our clients who we were able to help had responded and left us (me) rave reviews. I thought I’d come on here and leave a comment also.

If you go on the web, you will see thousands of stories just like this how people are living nightmares trying to work out loan modifications with their lenders. I have advice for you all, and not a self centered one. If you are truly truly interested in saving your homes, then you need to hire a professional. I have spent the past 2 hours reading alot of forums similiar to this one, and though I have read things that may be helpful to you trying to do this yourself, nothing is telling you the correct things to do, as well as why to do it.

The banks have set you up to fail….If anyone tells you that you don’t need a professional to help you , usually means you need a professional. Similiar to a Prosecutor telling a defendant that you don’t need a lawyer, we will treat you fairly. If the banks really wanted to help, they would put their guidelines out for the world to see..They don’t want you to know, so they can have you either tell them things in writing or over the phone that will disqualify yourselves. WE ARE EXCELLENT FILTERS OF INFORMATION! We put together the perfect packages and submit them to your lenders. Files that meet their guidelines in everyway. Then we negotiate until we get you the best possible deal for YOU. Not for the banks! Most of you have never negotiated a contract or situation similiar to this in your lives, so really right now you are practicing. And you are practicing with something that you really can’t afford to lose, your homes. Even a lion tamer starts out pricticing on a little kitten, once he’s in that cage he’s a professional. Most homeowners jumped over the kitten and went right to the full grown vicious lion. I am sorry to have to say that most of you are going to fail.

I read on here about PHH denying someone because of a high DTI (debt to income) ratio. We know the required front and back end dti ratio requirements for just about every lender, so with us you will never get denied for that reason. We know the stacking order requirements, we know, what to say and not to say in hardship letters (No.1 thing that get’s you denied) We know the formula for the NPV test, as well as which lenders will make a profit by foreclosing on your homes.

Please realize there is alot more to this than writing a few letters and making a few phone calls. If it was that easy then there would be no reason for companies like ours to be in business. Also, we know what to do in the event your lender denies you and we know you qualify!

Please feel free to give me a call Corey Lassiter of Clear Image Financial Group, Inc. 877-940-1477 ext. 231, and run your situation past me, and I’ll be able to tell you what you qualify for (if you qualify for anything) within 3 hours. Something you have probably been waiting months to hear.

Now, if you don’t decide to let us help you, please, please seek out the help of a licensed, qualifed professional. Don’t listen to the banks when they tell you that all companies are scams (not true), that they will help you for free (rarely true) though anyone who has been approved, look at your new paperwork and in most instances you will see some kind of fee (prosessing, donation, etc..) as high as $5,000.00 that is not being applied to a payment, or principle balance. It is by some other name a loan modification fee.

If you want your home, be careful! Be smart, hire a professional!

337

MD4739

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well, once again I believe that Chase is going to pull the rug out from under me – I got a call that I have a “new” analyst – WHY – I have one more payment on the “forebearance” agreement and then I am to get the Modificiation – they said he will contact me in three or four days!! I’m too old for this – I honest to God don’t know how much more fight is in me – this is NOT what I have worked all these years for!

338

billstella

03/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am in hell and have been for 14 months. I had neve3r been late or missed a payment, but because of a slowdown in business I applied for a loan modification. The relentless faxing of documents to WAMU/Chase went on and on. On the 12 month They denied me any modification whatsoever, because I make too little. Duh!!!! I never missed a payment of $2450. but I can’t make a lesser payment???? They wouldn’t explain a thing to me, but mearly suggested I get a room-mate or a higher paying job, then re-apply.
I did just that and now make more money. Guess what??? Denied again! This time they merely said I don’t meet the guidlines for a mod. So isn’t that just great! And the best part – - – I am now in $26,000 in arears. And they want it all now. How in the heck am I supposed to come up with that?
This whole 14 month long process feels awfully scammish! I honestly believe the bank decided to take my house away from me when I applied for this stupid thing. I feel into a trap that my &^
ing government set for me. I am so close to loosing it. When I heard about that guy flying into the FBI building I honestly fealt good. I love my home and will NOT let the bank take it.

Angry as hell,
Bill Stella Jr.
Norwell, MA
781-710-7935

feel free to contact me.

339

drjack99

03/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We’ve applied to GMAC for modification, but they keep asking for either additional documents, or the sames ones over and over. They say a form is not signed. We fax another signed form, but it seems to go into limbo. We were told to call the loss mitigation department to follow up, but all calls seem to divert to loan servicing and you can’t past that stone wall.

340

calgal1

03/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’ve been in Chase hell since Mar ‘09. I even have a letter from my Congressman dated Nov ‘09 that said he had contacted the CEO of Chase and asked him to personally contact me. I emailed Barbara Boxer and she replied that she would be happy to draft a Congressional inquiry on my behalf and I’ve filed a complaint at helpwithmybank.gov. Sadly after reading all of these letters, I don’t think any of this is going to help. I’m running out of energy. I have too much invested in my home to bulldoze it and I’m too old to start over!

341

sagybill@…

03/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, I am a member of the club and have been for the past 2 months due to BOFA’s lack of action on my loan modification.

I am in the three month trial modification that lowered my mortgage to 697.19 from the 1370.00 that I was paying last Summer. After missing three months paying the 1370 after being laid off last Spring as a management consultant I was sent a letter of intent to foreclose. I had called the bank many times explaining my situation but they said I did not qualify for a modification because unemployment was not considered income. That was last August.

After almost going through a process with the state of NC to assist with my mortgage I received modification paperwork in late September that said I did qualify and to fill out the paperwork that they FedEx’d to me. I did that promptly. In October I received my paperwork stating that my first three months of this trial was to begin November 1. I had to pay the $607.19 over the phone that day and then have paid over the phone for December 1, January 1, and the last one Feb. 1.

I have been told that my paperwork is still in process and to continue making these trial payments until I get the permanent paperwork. It had never come.

I even wrote to Stella Hopkins at the Charlotte, Observer about my plight after she had an article about people who are suing BOFA for breach of contract for not living up to their end of the trial mortgage payments. Her PR person at BOFA looked into it and told her that my paperwork had passed underwriting and was just waiting on the latest Treasury Dept. advisory that would be in my favor. That was 3 weeks ago.

I called my bank asking for more info before I pay my fifth payment on this scheme that seems to be extracting whatever blood it can get out of turnips before it declines and forecloses anyhow. They told me that my stuff was “still in underwriting review”. Who is telling the truth here or does no one really know?

We are over a barrel. If we refuse to pay pending any kind of information from them, they will turn around and say oops, “you defaulted”, you lose, go to default, do not pass go, and do not collect $500. Its enough to make any sane person crazy.

I think my next pursuit is short sale because I know I am upside down. I bought my house at the peak in May 2006. Could not have been worse. House was 253K, now its most likely 215K. I owe 234K + what I am behind.

342

danellealtrusa@…

03/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ilyce,

Do you hear anything from the regulators or the people in a position to DO anything about the mortgage lenders’ practices?

Do they not realize we debtors need help out here, and that the banks are going to have to be “encouraged” strongly enough by regulators, peer pressure or outright government force to stop bleeding us all dry? And to modify those mortgages?

Shouldn’t it be ILLEGAL for the lender to take your equity in the house also (through foreclosure) if the lender is getting reimbursed in full by the mortgage insurance? Isn’t that “unjust enrichment” as taught in the Business Law 101 and 102 semesters in college that I had?

Many of us borrowers would not be in the position of NEEDING a mortgage modification if we had not been bled dry to start with by lenders’ illegal predatory lending and ARM’s.

Seems to me that ANY ARM should be required by the government to also adjust DOWNWARD if the rate it is pegged to goes DOWN, too! Not the case in the ARM mortgage. It is a heads the lender wins, tails the borrower loses proposition. The rate can go up, but not down!

Education about SHOPPING for a mortgage does not work either, because it is still like a babe in the woods borrower trying to deal at the table on an equal basis with the 600-pound gorilla lender.

Our government needs to put us on the same basis as the mortgage lenders. We borrowers have all been at a major disadvantage in those dealings – that plus job losses have put many of us in this situation. I truly believe that it is rare that this situation resulted from buying more house than could be afforded.

Please can we get our own government to stop selling us out to big corporate interests.

343

Z Burkett

03/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

danellealtrusa

I understand totally what it is that you are saying. We all are at a huge MAJOR disadvantage in these negotiation proceedings. In these dealings! What I don’t understand is that since I know that we aren’t the only ones who realize this (or are we?), why are more people going to lawyers and compliant loan modification companies to get their loans modified? Instead they will listen to their lenders who tell them not to, then they frustrate the hell out of you until you give up and/or lose your homes…Then you want to find a lawyer for a class action lawsuit. That doesn’t bring your home back…

The government needs to do something to punish these banks for not doing what they agreed to do when they accepted that tarp money…And, we as consumers need to take all of our money out of these banks, and open up accounts at our local credit unions. Money is all they seem to understand. We all know that the President can’t do this all himself. And, the other politicians can’t seem to agree on anything fast enough to help all or most of us homeowners not lose our homes. I feel for anyone who has to lose their homes when they don’t have to. YOU NEED TO DO WHAT’S BEST FOR YOU AND YOUR FAMILY TO SAVE YOUR HOMES! NOT LISTEN TO THE SELF CENTERED ADVICE THAT THE LENDERS ARE TELLING YOU. Hire a professional to get this loan modification done for you. The legitimate ones know what they are doing, do your research. Find the right company or lawyer (one who knows what he’s doing) and go at the banks like you’d goto court..prepared with the best representation that you can find..I can’t stress this enough how much sleep I got and gray hairs I lost once I turned my case over to Corey Lassiter at Clear Image Financial Group, Inc.. They are one of the good guys. Kept in touch with me from the very beginning, I could view updates on their website, or phone in and speak to the negotiator assigned to my case, as well as I don’t know how many time I spoke to Mr. Lassiter on the weekend or late in the evening via his cell phone. He always took the time to speak to me. Then when my loan mod was approved, I could exhale….They got accomplished in 90 days what I couldn’t seem to get past step one for about 6 months. I will never forget what he told to me.. He said, ” When the banks ask you questions over the phone or ask you to send in the same paperwork over and over again, they are not really looking to approve you. They are hoping you tell them or send them something to disqualify yourselves”. And, the more I read these blogs and forums the more I realize that that is 100% true.

Look for yourselves, out of the 344 comments on here am I the only one who got approved? I must of been the only one who used a professional! You have a better chance of getting approved if you do. His contact info for all you smart people who wnats to keep their homes is 877-940-1477 ext 231, classiter@clearimagefg.com. I can lead you to water..well you know the rest!

344

ojiabuzor

03/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Am I the only lucky man in this country as far as this issue is concerned?

Yes I started the Mod. process in July of 2009 through Saxon Mortgage Services. Though the process was quite stressful, I was most respectfully guided through it all by Saxon. At the end my mortgage was cut 50% and my interest rate ruduced from 7.9% to 2% presently.

Some of the downside to the whole process was the fact that this mortgage modification has competely messed up my credit score as well as my wife’s to the extent that Bank of America recently reduced my credit card balance from $18,000 to a mere $5,000 (this being the debit balance on the card at the time of the adjustment), to make matter worse, Sears also canceled my wife’s credit card. Both citing ‘delinquencies too recent to determine’.

My protest letter to Bank of America with explanation that the recent modification process was the only delinquency on my report fell on deaf ears. But after reading series of entries on this site I do count myself lucky that my application for modification was very successful through the help of my lenders Saxon Mortgage Services.

345

Z Burkett

03/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

ojiabuzor

Congrats on your recent success. I think you and I are the only ones on this forum who have been successful. You on your own and my using a professional. 2 people out of 346 postings. Less than 1 percent. That’s a damned shame! I wish everyone on here the same success that I obtained.

Good luck!

346

startingover101

03/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To ojiabuzor and Zburkett,

There are three of us…I posted my sucess story on post
324. I also did it myself…but it wasn’t painless.

347

Ilyce Glink

03/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Denilson via email:

I have a loan with Bank of America.

I was putting in the loan modification trial for 5 months now and the bank is telling me that they are 6 weeks behind in the process of modify the loans and that I should keep making my trial payments.

I hope they turn my modification permanent soon that I can keep my house and get my life on track again.

Do you thing this is normal period of waiting for my modification to become permanent?

Thank you and I think you blog is great.

Regards,

Denilson

348

Ilyce Glink

03/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Denilson:

Yes. I do think that the banks are far behind when it comes to doing loan modifications. Originally, you were supposed to make three on-time payments to qualify. Now, that has stretched to 5 to 8 months, as banks have to basically verify every piece of financial information you give them.

I’m hearing that it’s taking 6 to 8 weeks for the verification process – which isn’t that far off from the time it takes to verify a new loan entirely.

Keep making your modification payments on time, otherwise you will be disqualified from having a permanent loan modification.

And, thanks for the kind words about this blog.

Ilyce

349

pbtomson

03/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We were approved just this week by Wells Fargo – received the paperwork yesterday overnight. Started the process in late September 09 – made 4 trial payments starting on November 1st – sent in all the requested documentation – had a few struggles – was treated by Wells Fargo with respect the whole time.
Did all this on my own – don’t care about the affect on my credit report – I don’t need credit right now more than I need my home. The whole process cost me time but no money. I am very thankful to our government and Wells Fargo right now because this is so important. I hope/pray for all those still working through the process and who fear for losing their homes. Don’t give up – be diligent and stay positive. It can be done!

350

sagybill@…

03/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have read some of the stories below and understand now that I have been duped along with many others into making payments towards the hope of a loan modification that never comes. You use up precious resources, tap your 401K, do whatever to make these payments because someone says you are approved and should be receiving your paperwork anyday now. Then you call each month asking why no paperwork and they give you the same canned answer that you have heard from multiple different people at the servicer BAC. “Your account is in review at underwriting and has the status is still IN REVIEW”.

I had a PR man from BOFA here in Charlotte, NC tell a reporter at the Charlotte Observer, Stella Hopkins, that I had been approved and had passed underwriting. He stated in a returned e-mail that they were just reviewing a late breaking “Treasury Advisory on Home Mods” to see how it would ” favorably apply to my case. I have heard nothing and it has been at least 5 weeks.

The Bank still tells me the same thing. Keep paying and we will let you know. Well I lived up to my end of the deal. I should have been told either I have been declined or approved after I made my third months payment in January. They have defaulted on their conditions in the agreement.

This is truly Hell because you cannot plan for the future and being still unemployed makes it all the worse. Just tell me.

351

lenmar

03/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, I am…or was. I started working with Federal Mortgage Relief Center in March of 2009 hoping that they could help me with a loan modification. They “agreed” to take my $1,995 and began the application process. After six months of follow-ups, I decided to continue the work myself. After telephone follow-ups every two weeks until January of 2010 and paperwork being resubmitted and resubmitted to Chase Bank (Washington Mutual original loan), I was transferred to a supervisor and told that, according to the Obama Plan, I was not eligible because I had more than 3 months of assets. She also told me that they could not provide documentation stating my ineligibility as the government had not approved a declination letter to date.

Please understand that I lost my husband over two years ago to pancreatic cancer and tried to keep our home. Without the additional income, I could not continue to drain any savings I had and have decided that I have to let the house go.

Understand that I have not lost my job, had every intention of staying in my home, but asked for help to modify my loan to a reasonable payment only due to the loss of my husband.

My home is now up in a short sale. I only hope that it will sell under a short sale and not be pushed into foreclosure. I have done all that I can do to save my home and my credit, but it is now out of my hands.

352

MD4739

03/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

lenmar – I am so sorry – we are all going through this Hell together, but yours is magnified by your loss-I’ve been alone for over 25 yrs and have managed to raise two daughters on my own and have NEVER had this kind of trouble with my mortgage-but a job loss after 15 yrs throws you-it is just a shame that there isn’t enough private lenders to help us out and show the banks that they don’t have the upper hand like they apparently think they do – I can not believe that the exposure this blg seems to have that someone hasn’t stepped up with some thoughts-I make my last “forebearance” payment 4/1 and just received a call that I have a new “analayst” so I know that “here I go again” and it scares me to death- and – all the contacts I had-won’t answer any of my e-mails

353

dsmetzger

03/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I too am in this modification hell. Been in it since
9/09. Finally they say that my home has been put
on a list for a valuation appraisal. (It has been
there for 2 months now). I have complied with
every request for verification of income, financial
records, home bills and made 4 of the trial period
payments. Then they told me that I must be 90
days delinquent on payments to be in their HAMP
program. I started last month paying my original
payments again just so that they would not be
able to take my home. I have an account left to
me by the death of my father that I have been
using to pay for education so as to get long term
job security… But this program has been a
nightmare. I work on a 1099 and my income is
under $17,000 annually, with cyclic income due to
contract work. I used my inheritance originally to
put $115,000 down on my home and borrowed
the other $100,000. Ugh, I’ve kept good records
of every person I’ve talked to ( get their badge

or letters every time you call in). They say I am
in final negotiation for the last 3 months. I hope
this ends soon. I will be done with Grad School
before they finally get around to finishing this all
up.

354

hschaars

03/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, I was. I applied for a modification last March. I was put on a forbearance plan from July – Sept 2009 paying $50 less than my normal mortgage. I diligently sent bank checks on time. The end of August I received a letter dated 8/14 telling me that the investor has denied my application for a modification. I called the number on the letter and was told I was in the wrong department and nobody knew where the letter came from. I called many reps and nobody had any record of that letter being sent. I immediately called the bank and paid everything back PLUS late fees. Things then got worse. I started paying my normal loan amount again and I thought everything was back to normal – wrong. In December I found out that my Credit Report still had me on a partial/modification payment plan and that I was delinquent in my forbearance payments. I wasn’t. My credit score dropped 100 pts. I tried to get a refinance on my car and was denied by 3 banks telling me that I was seriously delinquent. The Credit Bureau stated my last payment was June 2009 and they had no record of my latest payments. When I called the bank up, I was told I was paid up. Yet the credit bureau has me delinquent. I have written letters (with attachments of the delinquent letter, delivery proof of my payment checks, etc.), called the bank and disputed the Credit Bureau with no help. How can one be paid up and delinquent at the same time? Why doesn’t anyone at the bank have a record of the denial letter? Somebody at the bank called me in Jan. to see if I wanted to continue my modification. I told her I was denied by the investor and again, she had no information about that. She did see that I was paid up though. I was even told by the bank that my July forbearance payment wasn’t received until 9/2. This caused a delinquency. I have proof it was received the end of June because I put a track and confirm on it with the post office. I sent a complaint to the Office of the Comptroller of the Currency Customer Assistance Group. I don’t know if this will help, but I just don’t know where to turn. I have taken all my accounts out of this bank including my IRA. Three weeks ago I had transfer papers sent from my new bank. The bank said they never received them. I received a call from a bank rep from another branch wanting to talk to me about a modification. He had no idea I had tried already. I explained my dilemma. He then made a phone call to someone in the mortgage dept. and said it is all corrected now. I don’t believe him. Then he started talking about my IRA money still sitting there. He wanted to reinvest my money. Why? The money was supposed to be transferred to my new bank. There is no record of transfer papers being received. Again, this was a ploy to wear me down to change my mind about taking my money out. I will never do business with this bank again. I don’t know how long it will take to get my Credit Report back to normal.

355

BklynSam1569

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

How about a Class Action Lawsuit against the Lenders and the Federal Government for putting us through this “Hell”? The enormous Physical & Emotional toll it has taken on each of us. Any Class Action Law Firms out there interested? There are probably millions of us in this situation, and the Defendants certainly have deep pockets. Any Takers?.

356

BklynSam1569

03/15/10 | Report as spam
Where happened to our Bailout Money?

Maybe we should be Marching in Protest in front of the Headquarters of all the Big Lenders demanding to know what they did with the Taxpayers moneies given to them for Bailouts. They sure aren’t lending it to us, nor are they modifying or refinancing our mortgages. Other than large bonuses to themselves, where is our money? We demand audits of all the banks that took our monies, by independent auditors, not Federal Govt. “stooges”.We want to see Bankers arrested, tried, and convicted, for “misuse” of Taxpayer’s money.Additionally we want a thorough independent investigation by the F.B.I., not Eric The Stooge” Holder.of the role of Politicians &/or Govt. employees, in this fiasco.

357

Nancy Thiede

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Re your article in The Arizona Republic on 3/14/10 — right on! First time I have seen your article/website & a pity, as I could have saved myself approx 5 mos of almost-complete mental breakdown. When told I was not approved, I was lucky to have assets allowing me to revert to my ARM which just reset @ 3.125%. Ironically, these assets from the get-go disqualified me from the HAMP, if anyone had bothered to check early-on or during.

A couple of post-mortem comments: 1. Re “document loss” at the end I was told documents submitted are only good for a short period (30, 60 days) and must be resubmitted as loan mod continues (I submitted some 5x and had two verifications that all paperwork was in). 2. To get out of loan mod, is necessary to come up with the “shortfall” in reg. loan payments = via wire transfer. Even then, almost a month to get out of loan mod, despite 3 weeks of frequent requests. 3. Heard from several sources that loan mod. people work on low hourly base pay + commission so will talk all day if you will. While still trying to get loan mod denial confirmation in writing a supervisor was trying to sell me another loan mod with my paying for an appraisal, closing costs, etc — this, “to protect my rights and interests”.

In summation, these people have nothing but time, are being paid whether it works or not, which is why the program is doomed to failure. It is putting a band-aid on where a tourniquet is needed. Better to spend less time wheel-spinning in favor of facing reality (it only works in favor of a few) & focus on finding a realistic solution, however painful.

358

itten94

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

AMEN to BklynSam1569!!

I have been screaming outloud and in my head this exact same thing for over a year.

Can we all say CLASS ACTION LAWSUIT!

Independent audits of the money, trials, jail time, strip down of personal assets for the CEO’s and big wigs of these banks – ALL OF THEM! I wonder if the IRS makes sure they are paying their taxes!!

A march on Washington with hundreds of thousands of people might get Obama’s attention, it might take a few times since Washington moves at a snail pace, but it might finally work so we get heard.

The banks are corrupt and the government is just as corrupt allowing this fraud to continue because the banks line their pockets for re-election.

Even though I have decided to move on and tell Chase to “kiss it”, I would definitely be in for any all actions to bring them to their knees!!!

359

FRCooney

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have had cancer and am self employed, therefore I applied for a loan mod. with Wells Fargo-it has been a year and a second time for trial payments. I cannot get a final answer or help from anyone! I am ready for a lawyer at this point.

Fred in MD

360

hoste42

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I just lost it when I read what “reality checker” wrote!!! , but just to say to that person……..go get a reality check. How do you like buying a house then four years later it is worth less than what you bought it for!!! I paid my darn payments on time every month KNOWING it was going to a black hole in recent years. I was told by the professionals in real estate it would have a equity of about 50-60k in 3-5 years! Hogwash. I planned ahead and called ahead and wanted to start a loan mod. But was told by Wells Fargo I needed to be behind 60-90 days. So after 4 mmore months of pay I had to stop. Business went down, etc etc…The house next door to me is on sell for 180K. That house sold in 05 for 450K. It is twice the size of mine. Can you imagen now my house is worth 150K with a balance of 331K. Imagen that “Reality Checker” person…So as of sept 09 I had a credit score of 795-821-778 at all three. Now forget about it. My income dip drasticly and turned to my savings for salvation but that went from 80K to 2K. Where is the money now Reality Checker person!! That BANK HAS IT. I just do not know who you are for making such statements. We are hardworking people here who have lost everything and are trying to save our homes. OK I am done for now. Do not know what the future holds. Good luck everyone out there….Keep fighting for your homes! I want to keep mine..but the loan mod in process now for months!!

361

hoste42

03/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

What to do?? I am beginning to lose hope! If I lose this home…how am i going to rent? My credit score is gone. Who will rent to me? I have two kids and my mother’s care giver since her stroke. I worked so hard since my divorce in 07 (single mom) to bring my credit to the upper 700’s and lower 800’s and that is gone. Let us all go to Washington and march. But, can we even afford that trip? Until later

362

bliss6

03/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I started on this journey with Chase in Jan 09. I found a woman who was having success with loan mods and paid her $5K to get mine through. We have resubmitted at least 10 times. Every time we get a denial we resubmit. I met a woman who works for Chase as a loan mod negotiator and she helped us a lot.. We also got the calculator Chase uses to run the numbers. We have become experts at Chase loan mod procedures. Here’s the strange thing about it… they say it is all about hitting the exact number as income. Well… we are going back and forth in a 1% window. Our income is about $15K per month. $14,900 was too low to qualify and we just submitted $15,100 and that was too high to qualify. It has taken us 10 submissions and countless hours researching this and it seems we are very close but I don’t actually believe we really are. It seems to me that when we zero in on the number… they change the number. It could be the BPO they say… well there have been no sales in my neighborhood so how could that change? I believe they want to foreclose and will do anything possible to do it… Anyone here have any new ideas to deal with these people?

363

Ilyce Glink

03/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@pbtomson:

Thanks for sharing your story. Congrats on your loan mod.

I’ve got a good thought out for everyone else who is still waiting….and waiting….and waiting….

Ilyce

364

Ilyce Glink

03/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

On Class Action Lawsuits -

I wonder if homeowners with HAMP temporary loan modifications is a class if each lender is different.

I need some of my smart lawyer readers to step up here with an opinion.

Anyone?

365

hopefulinny

03/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I just wanted to follow-up to my 3/2/10 post regarding my
modification. After many phone calls and worrying, I
received my final modification documents in the mail today.

If I can offer any advice, it’d be to follow-up at least once a
week with your bank starting 30 days after you finish your
final trial period payment.

When you call, ask if you can have the name of the person
working on your file. I was told there were no specific
people repeatedly — maybe over five different phone calls -
- until one day I was (surprisingly) told the name and direct
extension of the last person to have my file. I called her
immediately. Turns out, it was the underwriter. She said
she ‘passed’ me a month prior and gave me specific advice
saying that the next step was to get the documents
generated. She told me to continue to call back, tell them I
was approved, include the specific date, and ask when I’d
receive the documents. Specifically, she said: ‘keep calling
back until you get what you want.’

I called the main line many more times and was told to ‘be
patient’ etc and got no answer as to why the docs weren’t
generated. One day, I hit on someone who looked more into
the file and said that there was a ‘typo,’ a mistake with start
date for the modification. So then I called daily and asked if
the ‘typo’ was fixed.

My main advice: Stay one step ahead and don’t get
frustrated when you speak to someone who knows less than
you.

Also, I think you need to ’shop’ your calls–meaning, make
several phone calls and get several diff reps who will give
you several diff pieces of advice. Go with the advice/info
you hear most often (tho, keep records of everything).

Every once in a while, you’ll strike someone who
understands the process well and can gleam a deeper
insight into your file. There are many people answering the
phones who drove me into total frustration bc of their lack
of understanding of the process… but every once in a while
I’d hit on someone who could read into my file more and
clearly understood what exactly was going on.

I called once a day, or once every two or three days–as
often as I could without driving myself crazy.

Also, more insight into the process/language used (at least
at WellsFargo): once I knew my file had ‘passed’ one of the
reps agreed that a month was a long time to not receive the
final docs so he sent an ‘escalation’ email on my behalf. He
said someone had to respond with 72 hours.

When you call and there seems to be a stall, ask if your file
can be escalated. I have a feeling writing the the CEO might
have a similar effect — basically pulls your file from the
bottom of the pile to the top (or near top, at least–people
who are being foreclosed on that day, etc, always come
first, I was told). I actually had two escalation emails sent -
- the first didn’t get a response – so take everything with a
grain of salt and always, always follow up. That said, the
‘escalation’ did work: I think, if I didn’t make so many phone
calls my file would still be sitting around with the typo on it.

My next step is going to be having a rep at HUD look over
my documents and explain exactly what I’m signing up for
withe the modification–though, I dare not decline the offer.
I still want to be aware I”m understanding my modification
correctly.

If any more details can help you in any way, please let me
know and I will share them as best I can.

Best of luck to anyone who is suffering with worry during
this process. I will send good energy and hope that you get
a resolution soon. Stay hopeful!!! Even when things seem
down… the process moved along for me and that means
there’s light at the end of the tunnel for you, too.

366

sarhec4

03/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

At least I find some comfort in knowing my husband and I
are not alone. My husband was laid off in February 2009.
We had hoped he would find another job quickly; however,
that didn’t happen. In October 2009, after depleting all of
our savings, my husband attended a NACA event. (We live
in Arizona but due to an unforeseen event, he had to drive
to Las Vegas to attend it.) After sleeping outside on the
sidewalk for 2 nights, he was finally able to meet with a
Wells Fargo representative who gave him a Loan
Modification Agreement. We actually thought we were going
to get the assistance we needed. Well, let me tell you, that
did not happen. (I won’t give you all the details because it
would take up so much space but just know it very similar
to some of the stories I have read above.) Anyway, after
months of us sending requested documentation over and
over again to Wells Fargo, and countless phone calls with
them, they told me today when I called for an update that
we had been denied a modification. (I guess the original
Loan Modification Agreement signed at the NACA event
didn’t really mean anything.) What bothers me is that we
have never been late on our house payments before, AND
and we have good history with them – we’ve had at least a
couple of mortgages with them in the past that we stayed
current on and paid off. I’ll be honest, there have been
more than a few times when I have been so frustrated with
Wells Fargo that I have felt like sending all my information
to President Obama to see if he can help me out. I’m sure
someone at Wells Fargo would listen to him because no one
seems to be listening to me and when it does seem I being
listened to, I’m given incorrect information or false hope.
One ray of hope – My husband has recently found full-time
work again – not at the pay he was receiving before but at
least it’s something. We want affordable payments so that
we can keep our home – Why isn’t Wells Fargo helping us do
that???????

367

pbtomson

03/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

TO REALITY CHECKER:

I just needed to respond because I’d skipped over your
comments but then when I saw how it upset some of the
others I wanted to add:

Clearly you’ve forgotten that before the possibility of loan
modifications the federal government last year needed to
bail out many, many of these so called banks you represent.
They, like those of us here as you stated, failed to assume
what the possibilities of our future value/ability to earn
would be. They over paid their executives, they over
valued their worth, they over extended credit lines to
unworthy clients, and on and on and on. Thanks to the
Federal government – which is the People of this great
country – you and me and everyone else on this site,
stepped in to help. And, because of our help, many of these
banks were saved and allowed to stay in business or in their
own homes – so to speak.

Now, you make the assumption that these people here
should just suck it up and accept the consequences but again
you failed to remember that it is our tax dollars that bailed
out the banks and it is our tax dollars that are paying for
this modification program. We, my husband and I, for the
last 3 decades plus, have been paying in tons and tons of
dollars to support this country – for crisis’s overseas, for
better education, for wars, for silly things like new planes
for Congress and $100,000 aerospace parts that cost less
than $1 to make. So, for once, while in need of help,
hooray – my tax dollars are going to help me.

Shame on you for thinking that the American People don’t
deserve help sometimes with the money that came from
their own pockets. Perhaps one day you’ll find yourself in
need of help and will look back upon your narrow
mindedness and see that everyone and every entity
including the banks and the airlines and the poor and the
plain old regular people in this world need help.

To all the rest – good luck in your modifications!!!

368

MD4739

03/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I received a letter dated March 12, 2010 from a Ms. Books, Home Lending Executive Office – Now, this gracious letter is in response to my correcpondence “dated December 1, 2009″! OH and ofcourse in response to my BBB complaint and my OCC complain-all of which were done in December, 2009. I would laugh at the arrogance of Chase if it weren’t my life i’m fighting for here! You see, I never had a modification – although they took the LM payments – here is her quote: “We apologize for the time that it has taken to finalize the modification for your loan. Unfortunately, the initial modification of your loan was not approved in the time allotted to be finalized and thus had to be declined in July, 2009″ – The damn paperwork was returned to them on 6/4 with the May and June payment AFTER they fixed the error within the docs – but they didn’t decide to decline me until July? THE BBB sent me an e-mail saying that Chase had responded and was “the issue resolved to my satifaction?” OH HELL NO! I’m in the process of writing Ms. Brooks back and cc’ing BBB and the OCC – but if these agencies accept this kind of crap from these lenders – is it worth my time to continue to contact them? If they accept the fact that the lenders are always blaming us – then are they or can they be of any assistance whatsoever – I held hope with both and I guess I was wrong – why can’t someone of authority step up and say “Hey – this is wrong and has to stop?”

369

itten94

03/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

So I had an interesting phone call today with Chase, that I
won’t even begin to describe.

But it made me wonder, how do the lucky few, and I mean
few, get their files reviewed or processed in any form.

So what I came up with is they must have some sort of
elaborate system to make these decisions.

I think they have a bingo ball holder in the basement. Once a
week they send Egor the monkey to spin the ball and take
out numbers, like the lottery. If they happen to have a loan
number on file that matches those numbers, You are the
lucky weekly winner!

I know that is an extremely sarcastic way to express what is
going on. But it makes me wonder anyway. All I will say
about the call I received today is 1 year almost to date in
their system, multiple filings of documents and applications
only to be told, we don’t see that you have applied for a loan
modification, would you like us to start a file!

370

Tom_H54

03/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have been on permenant disability for quite a while now due to a job related accident. I was also scammed out of collecting what I thought I was entitled to with the Worker’s Compensation Insurance by lawyer’s.
So with this so-called mortgage modification help that most people aren’t receiving really doesn’t surprise me at all.

I’ve been trying to get Chase to do the loan modifcation, but they keep sending me to different departments and nothing is getting done. I’ve submitted the forms 3 times already and I imagine I will be asked to submit them again, since it appears they keep losing them or filing them in the garbage.
It’s been almost a year now! How time flies when you’re having fun! Especially trying to get things done while coping with job related injuries and no insurance!

What’s really not too surprising is that everyone I talk to says that I more than qualify for the mortgage modification, except Chase!

So far the best thing I have tried doing was contacting the Comptroller of the Currency in my state and filed a complaint with them for possible Private Mortgage Insurance fraud by Chase.
From what I have been told is that if you have Private Mortgage Insurance, (like I was required to pay), the lender will most likely try to force foreclosure so they can collect the full amount of the insured loan and then auction your property off for more profit.

With all that has been happening with all the corruption, theft and fraud, I have now been forced into bankrupcty.
That’s even more fun with all the added STRESS that I don’t need right now!

So now I see it as the taxpayer’s bailed out these banks so the banks could turn around and throw them out of their homes.
That sounds just as bad as the lawyer’s scamming people out of their Worker’s Compensation insurance!

Didn’t they say that the homeowner’s and small businesses were supposed to be receiving help from those bail out funds the banks received?
Oh, I forgot! Since the banker’s have done such a great job in messing things up with their slick financial scams, they were rewarded with huge bonuses out of those taxpayer funds first. And they say crime doesn’t pay?

When do we receive our bail out funds? Maybe if the government was to print more money and pass it out to everyone here, instead of the banker’s, none of us would have to be going through this hell now! And while they are at it, include a million dollar nontaxable bonus to each of us for all of our hard work! Just like the banker’s received!

With the amount of people I see falling behind in their payments now from this terrible economy and millions of foreclosures happening, doesn’t that now qualify all of us for becoming too big to fail too? Guess not!

The ABUSE, CORRUPTION and GREED needs to end!

Are there any class actions suits being filed against Chase yet?

371

Ilyce Glink

03/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Lenore via email. I have printed her letter in its entirety, except that I removed her loan
and contact information.

March 19, 2010

Brian Moynihan, CEO
Bank of America Corporation
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255

Dear Mr. Moynihan,
I am writing this letter to you in the hope that you might be able to light a fire under the Loan Modification Department at Bank of America. I have been in this process since prior to May, 2009. Over 10 months. I have responded to all the requests for documentation in a timely manner even when they have lost, claimed they did not receive or requested the same documents over and over again.

Let me begin by explaining why I feel I am qualified for a loan modification under the Making Home Affordable Modification Program (HAMP) instituted by President Obama.
I am a licensed Realtor in Arizona and have been since 1987. It is the only career I have had since I relocated here from Illinois. Some 23 years ago. I have been very successful and self-supporting for the last 23 years. My income has been reduced by 60% in the last several years. As you know? the real estate market has suffered a tremendous backward slide and those whose income is derived from this industry have been hit extremely hard. Not only has the amount of people capable of buying or selling real estate diminished but the prices of properties in Arizona are one third of the price they were several years ago. Therefore, our income earned based on the price of real estate has been reduced to one third of our former income .

Since I started this loan modification last year I have been misinformed by Bank of America through-out the entire process. I was originally told that they could not help me unless I was at least two months behind in my payments. Although I was struggling, I was up to date on the loan. Therefore, the only way to start the process was to become delinquent. With my very first phone call after I was now two months behind, I was told by the Loan Modification department that ?that was not true?. It would take me pages and pages to relay all the problems and delay that have been associated with this loan modification request.
Last August, 2009 I was given a temporary modified payment of $1217.97. I was thrilled and felt that I had won the lottery. I thought I was only a few short months away from making it permanent. The temporary modification was supposed to be for 3 payments and then my loan would be reviewed for a permanent modification. As of March, 2010, I have made my 7th temporary modified payment. I have sent in all the documents that they have requested, some 2 or 3 times. I have gone through credit counseling, eliminating some of my debt and reducing interest rates. I have taken whatever steps were necessary to make it easier for me to afford the most important debt, my mortgage. I have exhausted my savings and retirement accounts..
And now the wait continues. I have called Bank of America weekly since the beginning of February to find out if I am out of ?review?. At first, I was told I would have a determination in 30 days. Later I was told anywhere from 45 to 120 days. The right hand doesn?t seem to know what the left hand is doing.

I have read the articles on CBSMoneyWatch.com ?Are you in loan modification Hell?? The nightly news tells of the extremely low numbers of people who have been approved through the loan modification process. News reports state that Bank of America has the lowest numbers of approved modifications. Only 4% have been able to obtain these modifications. Where has the $75 Billion dollars gone?
Now, I understand there is another factor that the banks are using to determine whether an individual ?qualifies? for a modification.. NPV or ?Net profit value?. This has absolutely NOTHING to do with the individuals qualifications, hardship etc. It has EVERYTHING to do with the amount of loss the your bank will take on either a loan modification or a foreclosure. If the bank will take less of a loss by foreclosing.. you are denied the modification If they will take more of a loss by foreclosing, you are granted the modification. I don?t think this is what President Obama had in mind when he created the ?Making Home Affordable? program. Maybe it should be called ?Making Bank of America more Profits? program.

It is my understanding that this program was developed to help homeowners who have had income loss and hardship. It was developed to keep Americans IN their homes. Not banks IN the black. Although I understand banks are also compensated for approving the modification. I am almost 55 years old. I have worked since I was 15. I have even worked full time after having a spinal cord tumor removed in 1997 and suffered loss of sensation on the left side of my body and loss of mobility on the right side of my body.. I don?t consider myself handicapped? I call myself ?inconvenienced?. I could have gone on disability 13 years ago and let the government support me. I chose to be tough and be a contributing member of society.

When I purchased this home in 2007 I invested a considerable amount of money. I made a responsible decision based on my ability to afford this home.. Who could have foreseen this real estate debacle. I purchased this home in a retirement community to be my last home. As a single woman with medical issues, it would be a safe place to live. Since I purchased my home, the builder has reduced the price of this home by approximately $80,000. Even if I wanted to, I am unable to sell.

The real estate market is slowly healing. Already we see signs in Arizona of appreciation. More people are buying to take advantage of the $8,000 tax credit for first time home buyers. All this will take time. My income will increase over the next 5 or so years as prices appreciate and people get back to work and have the ability to buy again. This loan modification will allow me to wait for the market to heal. I will be able to afford a higher payment over time.
It would be a shame to take this from someone who has worked so hard, through health issues and business setbacks. I genuinely have a financial hardship but can see a light at the end of the tunnel when the market improves. I don?t have very many working years left. The loss of my home this late in my life would put a serious hardship on my ability to care for myself in my old age. I have serious medical issues which will only get worse as I age.

Please, please help me obtain this loan modification before it is too late and I lose my home.

Sincerely,

Lenore Stevenson

372

Ilyce Glink

03/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@itten94:

OMG!!!!!!!!!!!!!!!!!!!!!!

373

Ilyce Glink

03/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Sean via Email:

My name is Sean Seeger and I have been in a trial modification program with BOFA for 3 months. They just sent me a notice saying that I have a projected escrow shortage of $692.02 which is way more money than I have to give them at this moment. You?d think that they would have taken the escrow account into consideration when offering me my trial payment amount, but no, like everything else they seem to have purposely forgotten/left this out. It seems the only goal for BOFA is to get you into a trial payment program, collect government money and then write me off their balance sheet as someone who is short paying them every month. I was also never delinquent on ANY payment. Prior to applying for the modification I had never missed a payment and had 760 credit. They never told me before starting the process that it would affect my credit but already I?ve seen a 100+ point drop. They are basically reporting me as delinquent on my mortgage payments because I agreed to participate in THEIR trial program. This can only benefit them.

So frustrated I don?t know what to do anymore, I hope that BOFA?s CEO goes to jail for this.

374

Ilyce Glink

03/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Kim via Email:

Just wanted to thank you for writing this article, it really helped me to know (sadly) I wasn’t the only one in this situation. After 363 posts all retelling the same story for the most part, I won’t bother posting mine. I will say after a year back and forth with Chase I’ve given up and would be surprised if anyone has ever received a home loan modification.

Thanks again

375

sagybill@…

03/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well Bofa finally got back to me today after almost 7 months in this trial modification hell. They finally told me that under the guidelines set forth by the Treasury Dept for this HAMP program BOFA could not get my mortgage payments down to the 31% of my income. In effect they said what Lenore alluded to in her blog. The NPV came into play and it was obvious that they decided they could make more money another way.

I now have asked to pursue a short sale because I am at the end of my rope and will simply try to save some scarce resources to afford to move in with my son in Atlanta, Ga. Its a sad program that has helped so very few. Like Lenore said, I don’t think this is the way it was supposed to work.

376

Ilyce Glink

03/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@sagybill:

The Wall Street Journal wrote a short piece today that the government is now pushing lenders to write off portions of the debt in order to keep folks like yourself from just handing over the keys.

Why didn’t they do this sooner? According to the WSJ it’s because the government thought if it pushed banks to write off a portion of the balance, everyone in America would want that.

And……….

God knows that’s what the government has been doing for Wall Street.

It’s enough to make a grown real estate reporter cry.

SagyBill: Thanks for sharing. Let me know what happens.

377

nacaanswers10

03/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

If you are currently trying to get a loan modification there are several avenues that one can take, but there are none better than NACA in the nation. NACA is a third party, HUD certified organization that has contracts with most major lenders allowing them to counsel the participants and advocate on their behalf to get them a more affordable payment on their mortgage. The NACA standard should be the national standard.

378

Ilyce Glink

03/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@nacaanswers10

Not everyone has had good luck with NACA. I’ve had several emails from people who have said that NACA cherry picks those they can help and then everyone else doesn’t get an answer or help.

The SF Chronicle ran a story last year about NACA that says that their numbers of “success stories” can’t be independently verified.

I’d like nothing better than for everyone who wants a modification to get one, but I don’t think there’s a one-size fits all solution here. It’s too many lenders, too many homeowners, too many different problems.

Thanks for your comment.

379

drjack99

03/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The real question, at least as far as I’m concerned, is: To whom can we report this mindless runaround we get from our lenders? GMAC has now asked for the exact same documents from me for th fifth time, although one of their people in the Loss Mitigation Department has already confirmed to me verbally on the phone that they had each of these documents. Who can we complain to? Is anyone listening or doing anything in our behalf? I haven’t discovered the answer to that question. But I did send an e-mail to the whitehouse yesterday asking just that. Maybe if everyone did that we might see some sort of movement. Then again, maybe not.

380

Rockphotos

03/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

A long story but bear with me.

April 28th of 2008, my step daughter died. This resulted in a loss of income (child support & SSI) of $1600 a month. The funeral expenses are $200 a month. On May 5th of 2008, I contacted EMC about the problem. Paperwork was sent out. I filled out the paperwork and faxed it back to them. (I was told to wait 3 weeks before calling to confirm.) I was told to continue to make payments.

After 3 weeks, I called but EMC said none of my paperwork had been received. My fax machine had confirmed that BearsSterns had received them. This would continue into September of 2008, same story. The person I was talking to said the fax machine was in a different state than the office building was in and if the the person receiving the fax felt that there was something wrong with the documents, he would shred them. During this time, I had depleted all of my savings, maxed out my credit cards and taken out a loan against my retirement account.

Later that month I would receive an offer from EMC for a temporary reduction but at the end of the reduction my payment would be more than my take home amount. I thought the HOPE program might help but it wasn’t to be. (My last payment would be Sept 1st of 2008.)

By March of 2009, EMC sent us letters informing us of an intent to Foreclose. In April of 2009, we started the trial modification payments. These payments were higher than what my monthly income could afford, so I worked some extra hours to make the payments. (I was informed by EMC that if I didn’t do this, I wouldn’t qualify to have my loan modified.) I made trial payments on time (They lost one payment but I had sent it by registered mail which had a time/date/who signed for it. It took 3 weeks for EMC to find the check.) Everytime I called I was transferred to their collection agency rather than the trial loan modification dept. This would result in 2 weeks of threatening/harassing calls from them at a rate of 2-3 times a day. In order to talk the the loan modification dept, you are to call the number but don’t say anything or hit any buttons, then an operator will pick up the call and transfer your call to the correct dept.

After making my March 1st 2010 payment I was informed the we qualified to have our loan modified! Our joy was short lived. When we opened the documents, our ‘new’ monthly payment would be $1900 a month more than the trial loan amount, $200 a month more than the original loan amount.

Short sale isn’t an option, the banks won’t accept the offers and the amount of the payment I would have to make while trying to do a short sale is too high. I have talked to the realitors in the area which have recommended that short sale properties aren’t selling. People just wait until the house is foreclosed when the house can be purchased for much less (up to $100,00).

We will stay in the house for as long as we can but will have to walk away from the house at some point. What really bothers me is that the value of what the house is at, I could afford the payments.

Rob

381

chromeroom

03/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

OMG!!!!! I was about to try to get a loan mod with Chase but I am thinking it is not worth it after reading all of the HORRible stories…… WOW !!what crooks…sad sad… They are purposely not helping..WE NEED TO MAKE A STAND….I wish someone would post that works at these banks and deals with the customers… What are the employees for the banks being to do????? ….Step up and talk…Please, for God sake help these people out….Lawyers…step up….can we get a class action suit…I am in such disbelief….

382

krazpenguin

03/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hell Doesn’t begin to describe it! Long story short…My husband was laid off and now does not make as much as he used to. So in April 2009 We applied for the making home affordable loan modification with Chase. Of course we heard nothing, and resubmitted everything a few more times before being put on the trial plan in September. We have made 7 trial payments!!! In between then and now we have resubmitted everything numerous times…..today we were officially denied! Since my husband had some overtime in the past month, he now makes too much money! Now we are $7000 behind and the lady told my husband that the house can be foreclosed on now, and that they would not accept payment if we try to pay! I have been saying all along that they rather foreclose on us, because they would make more money that way since we are not upside down! Chase has done nothing but dig us deeper in the hole….

383

sloge775

03/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am currently in a $540,000, sub prime, 12 1/4% mortgage with Chase Home Finance and have been since 2006. I had to secure this mercy loan because of a devistating divorce. I had to keep my home because I was born here 39 years ago and it has sentimental value to me. I bought the house from my parents back in 1993 for $215,000 and was forced to pay my ex-wife 50% of its value. My dad has passed away and my mom has moved back in with me. I take care of her now. She is 76 years old and developing alzheimer’s, if I loose my house I will have to put her in assisted living. I had applied for the Making Homes Affordable Modification back in March of 2009. I was given a trial payment agreement in July. The trial payment is $4,000 less than my mortgage payment. Thinking this is the greatest thing that has ever happened to me, I began making these payments. I am about to make my 10th payment and still have no commitment fron Chase. I now owe them $58,000 in past due payments and my credit score went from a 730 in February to a 515 now, thanks to Chase reporting me late every month that goes by. I have a feeling they are going to deny me after all of this, and at this point I am going to loose my home of 39 years. If anyone has any advice on how to deal with Chase or stop this from happening I would greatly appreciate it.

384

Rockphotos

03/27/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Here is some added information regarding my modification.

I called EMC due to the fact that they were using money that I had received in a contract settlement as monthly income. Also they were using money that I get for reimburstment of personel expenses as monthly income. This has caused my income over a 3 month period to show that I make $2500 more in a month than I currently get. I have sent them the letters explaining this. I finally was able to talk to someone higher up in EMC. Her comment was that EMC did all that they were required to do to modify my loan by the letter of the law.

When I explained that the net result of the offered modification would actually increase my monthly payment over the original loan, she laughed.

What can be done about the lack of modifications? Not much, the Banking Lobby is just too powerful for the population to take on. We could vote out all encombants but this would take considerable time which most of us don’t have. Protest would help but how much?

Here is some ideas that we could try.
1) Withdraw all money in your savings account. In effect causing a run on the banks. Banks are allowed to lend $9 for every $1 they have in assets. Thus if $100,000 is removed from the bank, $900,000 would be removed from there ability to loan. All banks carry a reserve but if enough people were to do this, the Banks would be forced to deal with the homeowners to reduce the number of troubled loans/foreclosed properties.

2) President Obama could seize the property from the banks under Eminate Domain and would have to pay them an appraised value of the property. (The government would be doing the appraisels.) The FHA then could give the homeowners a loan at current interest rate at the current value of the property. The net cost to the government would have an intial cost but in the long run the government would make a large profit. This isn’t a new idea, during the Great Depression this was done due to the same reasons as now. (1 out of 5 loans were done this way.)

2) A. There is the debt relief act of 2007 which expires on December 31, 2012. The debt relief on your home would not be taxable income.

385

tired&confused

03/29/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Not sure quite where we stand. Husband lost job, wife found a low paying part-time job; filed Chap 7, it was discharged, then approached with a loan modification program with affordable payments. Then Husband lost job again. We sent in the trail payments amount evry month on time, for a full year! Yep, we made 12 payments before they sent us the final docs, but circumstances have changed so Husband cannot sign them or it would be lying ( since mot working at the job he was when tthe trial docs were created. This month they finally sent out these final docs, but they increase the payment due by $500, even though the trial docs said they cannot do that. We are current in our payments tilt he end of the month, int he loan modification docs the only reference to default is if there is a defualt, it goes to the terms of the original loan, but that original load was discharged in the BK. We cannot afford the new payment nor the +200k balloon payment they want in 40 years; how long do we have before they lock us out of our home when we default on the loan modifcation?

386

Wolf Man

03/31/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

WOW – if you listen to the pundits, the program works.

I was one of the Telecom People laid off last year. I continued to make my “Normal” payments until I flat ran out of money. I made 6 Payments on our Mortgage only keeping enough in reserve for the U-Haul. I contacted my Bank and was told I could get in the program no problem… Oops – Problem – you need income to make payments right? However, it was 3 months of weekly calls before ANYONE made that statement…

OK no Biggie, as I finally got a new job. They lowered the payment ~ $850 a month… Fantastic, however show no payments made since Aug-09 (original Amount as the “Modification is still in review”). Additionally the Bank decided when we received the Mortgage to Escrow Taxes and Insurances (PMI as well). Someone at the Bank mis-calculated to the tune of approximately 95% of the required Escrow balances required to make these payments.

I Finally receive my 1st Payment notice in the Mail with my new Payment (does this mean I’m accepted – they can’t or won’t say). The Payment amount on the statement is $600 MORE than my initial payment????? (Being polite here). They explained they messed up and need to get the Escrow situation settled… I understand – the Taxes etc ARE my Responsibility but c’mon you all screwed up… now instead of “assistance” and lowering the payments ~$850 allowing a person to recover from 10 Months without income, you RAISE the amount $600 to collect the Current and Previous Years’ Escrow amounts.

After reviewing the Loan Documents, it show that actually, I was making reasonable Escrow Payments – they just only deposited them into the Escrow Account every 3 months (meaning 2 months Escrow payments went somewhere else?)

This of course, is all under review and investigation, what I DID find however, was when you start making your “Modified” payments, banks tend to NOT deposit the Escrow Funds into that Account until enough has been paid to total your original payment (ex. if your initial Payment was $2500 and Modified is $1250, they wait until $2500 is received to add a SINGLE payment to Escrow) thereby essentially collecting 1/2 of the required Escrow amounts…

KEEP TRACK OF THIS- if the Escrow is low funded, are they required to make the Property Tax payment? etc etc…

Finally – a March on DC (or Wall St) sounds like a Plan… Not being an Organizer, I’m not the guy – but someone with good organizational skills should work on that… Imagine 800,000 + homeowners on the Mall…. that would be a sight

387

bradhfl

04/01/10 | Report as spam
Credit destroyed while waiting for BOA?

Loan mod hell for over a year now with BOA, started trial June ‘09. If dragging their feet isn’t bad enough, how can they legally continue to report us delinquent to ALL 3 credit bureaus when we are making our trial mod pmt every month as agreed? Their reporting took our scores from 740’s to 490’s in less than 6 months. BOA added a comment: Customer in partial pmt agreement. Oh that helps. Anyone who knows anything about credit realizes comments do NOTHING for your credit file as the computers do not pay any attention, nor do manual credit reviewers.

Is there anyone we can contact to resolve this ongoing nightmare? My wife was laid off 1 1/2 years ago, my small computer business sales are down, and BOA’s avoidance in making the mod permanent continues to keep us from financing business transactions as well as personal items such as a car. Oh yes, 18% now like we are deadbeats compared to our previous 4.9% rate. After 10 years of working long hours every weekend to manage our bills/credit in an excellent status while our friends were out playing, it’s just not right and feels like I’ve wasted my life.

Contacted our credit union to ask if they could help with a car loan since we have a 7 year excellent payment history with them on multiple accounts, never late, even paying more than required. They said sorry, we can look at your situation but they are required to follow the beacon score. So doesn’t matter how we handle all other accounts, only our mortgage?

I’ve already written to the CEO of BOA in Dec with copy to OCC & FL AG. It increased the calls from BOA for a couple of weeks in Jan, we sent them the docs they requested and we continue to call weekly to receive the same status: Continue to make your trial pmt and wait for your final mod papers in the mail. This is the answer no matter what we say.

DID I MENTION MOST ALL OF OUR CREDITORS SEVERELY SLASHED OUR CREDIT LIMITS ON OUR BUSINESS & PERSONAL ACCOUNTS, AND WORSE YET DRASTICALLY INCREASED OUR INTEREST RATES!!! So if living on less than half our income wasn’t difficult enough, now the greedy financial institutions decide to profit off our misfortune by doubling and tripling our interest rates? Nice, very nice. Nothing like being kicked while you are down.

In all seriousness, what can be done about this? Please. We just found out my wife is pregnant with our first child, so I’m running out of time to get this straightened out before we lose our business, and everything we have worked for over the past 10 years. Thank you for any help.

388

danellealtrusa@…

04/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To bradhfl,

This is exactly what has happened to so many of us that need loan modifications. We have been bled dry. One ding to the credit score or one payment late, your goose is then cooked, and you get the “punishment interest rate” for all credit till you can no longer pay the payments, lose all credit, your credit score falls further, you cannot borrow any money anywhere, nor can you refinance your mortgage. I think it is intentional,with the goal of transferring all the wealth from the middle class to make the rich people richer. I wish our Congress and regulators were not ****** to the campaign contributors. They better hope the corruption of all the financial folks, the lenders and banks, can guarantee their reelection to office with that campaign money, because it may be that a lot of current Congress members will be voted out this next election if no changes are forthcoming to help us citizens instead of the lenders. Most of us citizens and small businessmen and businesswomen I have spoken to think the banks should have been allowed to fail, not been bailed out. Now we need a citizens bailout.

389

itten94

04/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

If anyone, and I mean anyone out there thinks the banks are helping or want to help read this article:

http://www.rollingstone.com/politics/story/32906678/looting_main_street/6

They have to show some numbers to the feds for TARP money, if you have a perm mod – you are just damn lucky!

390

lmundiclan

04/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My 36 year business is barely making 30% of what it used to.
I applied for HAMP from GMAC and have made 7 monthly
payments on time. I received a letter today from GMAC.
They claim that HAMP has denied my modification for only
one reason– “Insufficient Income” . I wonder how I made
the 7 monthly payments on time? Either the modification is a
scam or the HAMP people can’t figure a self employed’s
income. I will stop paying now. How long til foreclosure
in Arizona? Anyone know? Thanks

391

Tom_H54

04/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

It’s really disgusting to read all this hell the banks are putting people through now! Especially when the GREEDY, CORRUPT banker’s were bailed out with taxpayer money! And then they turned around and distributed billions of those taxpayer bailout funds for their own bonuses!
When does the GREED by the corrupt politician’s, corrupt lawyer’s and corrupt banker’s ever end?

Everything I read here is the same as I hear daily from friends and neighbor’s on how the banks really aren’t out to help them. It’s almost as if the banks have it planned to keep their customer’s occupied long enough with bogus paperwork filing for the so-called modifications, when in reality they want to force foreclosure.
Especially if you have PMI! Then the bank gets to collect the Private Mortgage Insurance for the loan amount and then auction off the property for more profit!
Another NICE SCAM!!!

And now I understand the Federal Government is issuing billions in Grants (more monopoly money) to state and local governments to buy up foreclosed properties. Is that just another created funnel for the politician’s at the top to receive more kickbacks? If not, why doesn’t the Federal Government issue those Grants to the homeowner’s who need it instead?

It has basically come down to the wealthy CORRUPT squeezing and draining the life out of the working class!
Work hard your whole life just to have it all stolen by a bunch of thieves isn’t right! They are continually changing the rules to fit their GREEDY needs and to hell with everyone else!

Maybe the working class will finally say enough is enough and demand much needed and long overdo changes to fit their needs too! Not just the banker’s!

I’m permenantly disabled, scammed out of worker’s compensation benefits, (twice by lawyer’s), survived an attempted murder for life insurance (where the attempted murderer was never investigated and walked free) and now forced into foreclosure! Just what I don’t need now!
I have found out the hard way that when you get injured on the job, you’ll get kicked down more because you’ve become an easy target for more abuse! Especially by the lawyer’s!
Don’t ever plan on or expect anything from the insurance that you think you are entitled to receive if injured on the job! That’s another HUGE SCAM!!!

Great country we live in! It’s nothing but a BIG LIE!!!

392

shortsaleLA

04/03/10 | Report as spam
Everybody-shortsaleyourhomenow

I know is very frustrating this so that is why I always advice that to do a short sale is better contact me for more questions about short sale process fmcorsil01@hotmail.com
thanks and good luck to everyone that is in this mess

393

sagybill@…

04/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

ShortsaleLA:
My bankrupcty attorney had told me that since I am filing bankruptcy that a short sell will do nothing for me. That my loan obligation will be discharged in chapter 7 and that unless they come up with the modification they promised I would be better off just walking. If I decide to take out a new loan with a modification of HAMP I then become liable again for the deficit if they foreclose and sell under what my mortgage principal is. Is this true?

394

MD4739

04/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well – its as expected – I went to Western Union the first of April and made my last forebearance payment – immediately e-mailed my contact at Chase that it had been done, so start my Modification paperwork (as I was instructed to do) – I felt physically sick when I sent the wire – I just knew something else was going to happen to me – and I was right – I was e-mailed back and told that I have a “new” contact and that she would be getting in touch with me for “updated financials” – NOTHING HAS CHANGED IN THREE MONTHS! I swear they are trying to kill me and they are doing a very good job at that! There is no intention to help me and I have no clue where this is going to end – I can not believe that someone hasn’t read these posts and had some “real” advice for us – and shortsaleLA – my daugher purchased a short sale home two years ago – is where I am now but with PNC – and it took over a year to get the short sale completed on her purchase – so I don’t feel they are a huge help – isn’t there any “contacts” from any of the help places (like BBB, Treasury, etc) that are reading these that can give us a hint as to what to do or who (one person) to contact? These places are too big and are obviously getting too many complaints to handle – why isn’t someone please stepping up to help. I don’t want anyone to “give” me anything monetary – just some good, kind, knowledgeable help.

395

Tom_H54

04/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I was informed that doing a Short Sale really isn’t worth it!
If you owe $200,000 on your mortgage and short sell at $150,000, you still owe the $50,000 difference.
The only one that really benefits is the buyer.

It’s about the same as having a vehicle repossessed. The vehicle gets repossessed, the lender auctions it off and you still have to pay the difference from what you owed compared to the price of what they auctioned it off for.
(Even that could be a scam when they have two auction sale prices. One for the real price they hide and the other lower fraudulent price they give to you to scam you out of more money)

The best thing to do these days is pay for everything you purchase in cash and stay away from the lender’s. If you’re a cash buyer, you could really do well finding properties at much lower costs now. That could be good or bad depending on which direction the property values go. If you purchase in areas of high foreclosures, those repurchased foreclosures at very low prices end up bringing down the values of other properties in those areas. I would imagine that those decreases in values could snowball to further cause the values to decrease even more.
The other downfall on buying now is the continued increases in property taxes that State’s are now doing to help offset their huge debts.
Maybe renting would be the best action to take during these times of financial insanity. Let the landlord deal with the costs of ownership and repairs.

Nowadays it’s almost like watching the country going into a death spiral and no one knows how to stop it. So the fraud, scams and abuse continues.
End the GREED and CORRUPTION!!!

Since the banks really aren’t helping the homeowner’s with their mortgage modifications, (like they were supposed to do with the taxpayer bailout funds they received), the government should now print and hand out more monopoly money to the homeowner’s so there wont be any need to foreclose on anyone! The homeowner’s get to keep their homes, banks are paid on the mortgage loans and everyone is happy! Nice concept, but that would never happen because the rules are made to protect the wealthy corrupt and to hell with everyone else!

396

Ilyce Glink

04/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Tom_H54:

A short sale is better for your credit history than a foreclosure. If you care about that (and I’m not necessarily suggesting you should care about credit right now – although I’m reasonably certain it is something you’ll care about in the future), then that’s one reason to pursue a short sale.

Worse than a short sale for your credit history, but better than a true foreclosure is a “deed in lieu” of foreclosure.

Being foreclosed on is the worst of all for your credit.

Again, I’m not suggesting that this should be at the top of your list right now – and the bank ARE NOT making it easy to do a short sale.

I’m waiting to see how the new “New” short sale program starts to work (or not).

Good luck.

397

Ilyce Glink

04/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Meghan and John via email:

Hi there,

I just read your article about Loan Modification Hell from 09/2009. It was excellent!!! Until I read that, I thought I was alone. We are a couple who bought our home at peak about 4 years ago. We had a few freak accidents, lost a rental property, so with medical bills and a huge COD, I was forced to file BK.

I am ready to write a book about my experience with BofA and want to expose what they are doing with their bailout money (nothing!).

To make a long story short…I filed for BK in December 2009. We are filing a motion this week against BofA due to cancelling a Loan Modification we spent over year on, and that was APPROVED by a judge!

I have a 4 page timeline of events detailing the experience if you are interested. There are a lot of people that need help out there and its not fair! I emailed the White House twice and the NY Times. I am really trying to get this story out there… Thanks for your time if you are reading this! =)

Meghan & John
California home owners

398

Tom_H54

04/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To Ilyce Glink:

By doing a “short sale”, the seller ends up having to pay the difference from the short sale price and the amount that is owed on the original loan. If you owed $200,000 and did a short sale for $150,000, you still owe the difference of $50,000.
That makes no sense to pay $50,000 to short sell the property just to save your credit score. I’m sure that most people wouldn’t want to pay $50,000 for someone else to move into their property.
Also, what happens when they come after you for the $50,000 and you can’t pay it? Probably file for bankruptcy!

I did a “deed in lieu” of foreclosure back in 1980’s, after having back surgery, and my credit score was ruined. That also became an excuse for the lender’s to charge me higher interest rates on future loans and that lasted for about 14 years whenever I went for a loan.

I have also heard complaints from other people that have had their mortgages modified and their credit scores dropped over 100 points.
I was informed that with the mortgage modification, the lender’s will continue to report your past payments late even if you’re current with all your mortgage modification payments.
Greenpath debt counseling commented on how unfair that was for the property owner’s and that those actions from the lender’s should be stopped. They said that people having their mortgages modified, and paid on time, shouldn’t have to have their credit scores drop just because they had their mortgages modified.

I have heard from some people that after 2 years of filing for a Chapter 7 bankruptcy, their credit scores were back in the 700’s and they were now a lot better off. They were now able to get financing for a home too!
I understand that filing for bankruptcy can affect your credit for 14 years, but so did the “deed in lieu” of foreclosure I did.

So I think whichever option to take doesn’t really matter because once your credit is affected by some unpleasant circumstance, the lender’s will use that against you later just to get higher interest rates on future loans.
The lender’s are in it to make money and the more ways they can find to raise interest rates on borrower’s, the more money they make.

It’s all a money game and the rules are set for the banker’s to win, not the borrower’s. The current financial mess the country is in should prove that now! The mortgage banker’s pushed through any loan they could (stated income/ liar loans) and hoped the borrower’s would fail because the banker’s wanted the properties back and the equity that came with them. The housing bubble burst and the values declined so they lost out on all that future equity.
Their scam backfired!
The taxpayer’s had to bail the banks out, because they were too big to fail, and now the banks put the taxpayer’s through hell when they need the favor returned.
That’s why the banks are now forcing foreclosures on properties that have Private Mortgage Insurance. That allows the banks to collect the full loan amount from the insurance and then they can auction the property off afterwards for more profit.

After everything I’ve seen posted here and personally experienced, probably the best action to take is to buy everything in cash in the future.
It appears that the more so-called professionals that you allow to get involved in supposedly helping you attain your goals in life only end up misguiding you for their profit and ultimately ruining yours in the process.
(They also like to change the rules on the go plan to fit their needs and to hell with yours!)
By paying for everything in cash, you wouldn’t have to worry about credit scores and all the other headaches that keep popping up from loans if something bad arises.

They say a lot of homeowner’s got themselves into the mess they are in now, but I’ve seen how the mortgage banker’s would mislead their clients into believing what the homeowner’s were buying was based on sound financial advice. Most homeowner’s really don’t have a clue on all the banking terms and would sign anything they felt confident signing after putting their trust in with their mortgage banker’s. Then the homeowner’s find out later that they have been mislead by their predatory mortgage banker’s and it’s the homeowner’s fault for trusting that so-called professional’s fraudulent advice.
The banker’s really aren’t much different than the politician’s, car salesmen and lawyer’s!

399

shortsaleLA

04/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

at sagybill@..and other people that s interested

ok for all you that are in a modification and it’s been denied the next thing to do is a short sale….why?
it will save you from foreclosure…..its not a benefit for the buyer(there are a hundreds of reo properties, cheap and less headache than a short sell that a buyer will be benefit) so hello!!…why you don’t wanna see a foreclosure in your credit is because, if you do foreclosure you won’t be able to buy a house in a minimum of 4 years, with a short sale is only 2 years as same a BK the penalty is 4 years…..
so think this way if you are in foreclosure since 2008 you already spent 2 years, you don’t even know if you are gonna get a mod, in the other hand you do a short sale in 2008 now 2010 you can buy a house, cheaper, better loan, tax credit……
if you do a bk it won’t help you at all
because with the bk you either repay everything that you own or walk away with a bk on your credit and foreclosure,
so think about——–> short sale your home, sell it, get out of that bad investment, right now……
contact me on facebook: facebook.com/fernandocordovasellshomes
818.849.7709

400

n152sm

04/07/10 | Reported as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thank you for sharing everyone, and thanks Ilyce for responding to so many people.

My home is now in foreclosure with WAMU/CHASE. We started the process for a Making Home Affordable modification in April 2009. We have owned our home for 10 years and paid on time until our business fell on tough times. We owned a business that had to close because production home builders and other customers were not paying money they owed us and many were bankrupting on our receivables. We borrowed against the equity on our own home to make payroll. My wife, 3 children under 6yrs and I were the only owner/shareholders so we had to close the business and file personal bankruptcy eventually. After being discharged from chapter 7 bankruptcy, we applied for the modification with WAMU, we eventually got a 3 month trial plan which specifically states that we will receive a permanent modification at the end of our trial modification period (FUNNY HOW THEY THINK IT’S OK TO SKIP THAT PART!). Even though it was signed by us and returned to them…they didn’t sign it and send an executed copy back to us, but since they received our trial payments at the specified rate in the plan – I think a judge in any court would consider that a CONTRACT! Anyway at the end of the modification period (October) they verbally said I was denied. At first the underwriter said I was denied for making too much. I probed and he eventually said I made too much for the HAMP modification and too little for the Chase modification. Later he would claim that he never said I made too much for anything. I spoke with the executive office and we went round and round, eventually the executive office administrator said she would send us the numbers they used so that we could confirm if they were making their calculations correct – of course we would never get anything from them (still waiting by the mailbox!). We finally got a letter in the mail January – this one was requesting an updated profit and loss statement. I called back and they couldn’t tell me who was requesting it or why. I updated the profit and loss statement and faxed it in (their fax machines must be the oldest in the world because your lucky if they receive your fax A. ever, or B. within a week – can’t they use some of the TARP money they swindled to remodeling all of their offices here in California and buying new computers – to also update their ancient fax/email system???). I called to see if they received my fax about a week later and they said that my account was going to foreclosure and I was assigned a new “negotiator” with chase (what happened to the old ones?). I tried reaching that new negotiator for over a month then finally emailed the executive office again and was assigned a new executive office administrator. I tried reaching the executive office administrator over and over again until finally I got a hold of her, explained my situation (she sounded concerned), and she said she would look into it. Then I got an email telling me the amount they used for the NET income (that is a start), and that she was closing my case (without calling me to discuss????). So now what? I strongly feel that my NET income amount would qualify and sifting through all of the making home affordable paperwork and guidelines I can find nothing to the contrary (and my wife and I are very diligent – we started a business with our own money, blood, sweat, and tears…as well as closing the company without an accountant or lawyer, and filing our own bankruptcy paperwork, filings, exhibits, and motions without a lawyer).

Unfortunately we find ourselves needing the government to intervene – and only because the government got us into this mess in the first place with the banks. Now don’t get me wrong…I take full responsibility for not being able to afford to keep my company going (even if my customers failed to pay the money they owed us) and for not being able to pay my mortgage payment for a few months, but had the government NOT provided these banks taxpayer money to “stay afloat” then the banks would HAVE TO figure out how to stay in business or go bankrupt. Part of figuring out how to stay in business would be through working with CUSTOMERS and INVESTORS, asking the investors to give a little and working with customers to keep them paying for their homes. Or if they went bankrupt – then former employees of the banks who were “too big to fail” (but should have) would gather together to start small BETTER banks who would fight tooth and nail for our business to put food on their tables. But instead we have the arrogant bankers, making bad decisions and then the government backing them up on their bad decisions by bailing them out (like a dad buying his kid a new truck after he just ran his old one into a telephone pole after drinking too much beer)….so now we have to fight bailout with bailout or else the banks win and the consumers lose.

I am so sick to see that every one of the Chase branches in my area are all nicely remodeled with fancy furniture, pendant lights, new ATM machines, new computers, etc, etc and they were hurting so bad that they needed how much from a government bailout? And it seems the customer service has gotten worse to boot!

I’m staying up late tonight, waiting for my Chase contact to call me (zzzzzzz), and then I will be starting a blog about this issue and notifying my congressman, senator, white house, treasury dept, and media, and I will get started on a lawsuit over the language they used promising me a permanent modification after the trial.

Good luck to you all, and God bless! happy

401

MD4739

04/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well I got another call from Chse – It seems as though I have yet ANOTHER new “Point of Contact” – I never had a conversation with my “new” one they said I had when I made my last forebearance payment on the 1st of April!! She is in the Corporation Escalation Dept and assures me my case is getting the highest visibility – as she only works on cases that have been in the roks for “a year or more”! OMG they have a special dept. for those of us over a year – WHY? It should NOT take that long and “IF” there are that many….why isn’t someone doing something – that tells you – - they know! And, you’re not telling me that there isn’t someone out there that can help – why aren’t they stepping up? I don’t want a handout and I don’t expect anyone to do the work for me – just point me in the right direction and I can do the work – I don’t mind – but I do mind when I work my butt off and get no where. If I could find out how – I’d help everyone else too – together maybe we could light a fire and get some results.

402

Wolf Man

04/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I propose we all start writing our elected officials regarding these practices people are experiencing. If enough of us write in they have to pay attention. I have done so and am awaiting a response from 3 Congresspersons and both Senators for my State (TX). I would hope that once the Media and Congress fully understand the issue, it will become less antagonistic.

403

MD4739

04/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have complained to everyone I could think of – no one has gotten back to me – well, except the BBB who said that there isn’t anything they can do “if chase doesn’t respond” – it’s almost like they listen – - but they don’t “HEAR” But maybe you don’t get the full force of this mess unless you’re in it like we are.

404

calgal1

04/09/10 | Report as spam
been there done that

I’ve written congressmen, senators, the President, filed a complaint with the Feds and have even written Oprah. I don’t think anyone is listening. There are bigger fish to fry out there and apparently we aren’t stinky enough yet.

405

Rockphotos

04/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Let’s talk about ’short sales’. If you do a short sale, the bank can hit your credit report just as hard as any pre-foreclosure deal. As for the bank agreeing to do less damage to your credit, I haven’t talked to anyone that got any deal in their paperwork regarding this. What is happening in California is that the Banks will agree to a short sale offer, then during escrow the Banks will jack up the price $50,000 or more. The buyer will have to decide if they wish to continue (they usually don’t). Many realtors won’t bother to show a buyer a house that is a short sale. (Far easier to buy a foreclosed home.)

Our house has lost so much value that I have the income to buy the house at its current value. EMC said that they can’t do that. Their ’short sale’ deal will require that I make a $2650 a month payment to EMC while I am trying to do a ’short sale’. The monthly payment on the house at its current value is under $2000 a month. Why would EMC accept any offer when they are collecting more than that now?

My wife has written are Senators, Representatives, Governor, President of the USA and the head of Chase Bank. The only response we got was from the Governor of California. His office refered us to the agent that thought it was funny that our modification was more that the original loan amount. (This is because EMC tacked on all late charges and back interest to the principle.)

As for my self, I have been trying to get my mortgage ‘fixed’ since May 5 of 2008. I have been lied to, false promises and phone numbers to ‘agents’ that would help me. All of the phone numbers sent me to a collection agency which had nothing to do with my first home mortgage. I am so tired of this that I just want to move forward and restart my life. I don’t believe that any ’saving deal’ will come or if one comes, it will be to late to help me. I believe that if I can produce enough down on a home & with my present income that I will be able to buy a house regardless of my credit. There are just too many people that can’t buy a house that the banks will have to make allowances to sell the back log of foreclosed homes.

Rob

406

Jewdy

04/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

i was trying to get a modification because I lost income due to the fact I am a government worker that was furloughed due to the economy. I was being sucked down a hole of Bank of America, racking up late fees, false promises. It felt like a real scam, like I was in a con game. Anyway, I walked away from trying and just struggled to pay my loan. Anyway, now home loans are so low, 7 year fixed for 4.1 %. I am just refinancing. There are programs to refinance where you don’t have to have the equity in your home to do it. If anyone can still get out of the modification hell before your credit is trashed and refi do it. There are 5 year fixed for 3.5%. Anyway, good luck to all. Hopefully we will look back at this horror one day as something we lived through and learned from. Although I think there needs to be more will do something from the average American politically. I just read the investment banks, the ones that took all the risk that got us into this mess, made the most amount of money last year. All on the backs of working Americans. If only we were more of an educated political country, we could really change things.

407

MD4739

04/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The hopelessness of this is starting to take over – if we can’t get help from as high up as Senators, Congressmen/women, the President and the media (Oprah) – then who can we ask for help? Are we destined to lose anyway? Then why are we trying SO hard to keep our homes? And, as I’ve asked in my other posts – is there any REAL help out there? People are bulldozing their homes to get attention to the issue – around here – there have been families wiped out by murder/suicides – what the hell does it take to get someones attention to the fact – Americans are hurting.

408

GREATGRITT

04/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I,am in a very tight spot myself, i got help from chase a couple of years ago, chase got my modifaction down from a 6% down to 2.5%. which is good back then i had payments $1,300 an down to $712 a month, is good also, but i lost a 3rd of my income, last year, which left me living on $1,600 a month, $712 for my mortgage comes out of that, an 2 kids, food , electric an other bills car payment,an ect, i tried to another mod last year when all of this happen, an i was denied, because they say my income was too low, i showed proof of my lost, but chase say no. now i,am in nother modification this month,i was told that chase won,t go down to 2%,some say they can if they want to. have,nt heard from them yet, they say its in underwriting, so i gotta see what will happen with that.

409

BofAlawsuit

04/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Please help me send a message to BofA which states, that we will no longer tolerate their potentially irregular, fraudulent and abusive business practices. In the end, the American tax payer did not fail to deliver the BofA bail out in record time, but BofA failed to deliver the American Tax Payer?s bail out in the form of a loan modification. BofA reminds me of that song by John Lennon and George Harrison titled “Piggies” I invite you to listen to this song on youtube and see if it appropriately fits.

http://www.youtube.com/watch?v=MIopI2isIKc&feature=related

Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.

Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.

In their ties with all their backing
They don’t care what goes on around
In their eyes there’s something lacking
What they need’s a damn good whacking.

Everywhere there’s lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.

Bank of America Lawsuit At: http://news.yahoo.com/s/prweb/20100323/bs_prweb/prweb3766544_1

When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

Divided we might have fell America, but united we must stand!

Please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com

I will view your comments and see if there is anything that would add to the class action suit United Law Group might be filing.

Please send your email today to Bank of America at:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

410

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Frank via Email:

OK what the hell is the GREAT Black/ White saver doing all about this? What is happening to the Mortgage person and the bank that pushed the loan through in the first place? I to have a problem what the hell. The bank did no wrong or did the mortgage person I am federal disability 1440 a month with a mortgage payment of over 2K per month with out taxes or insurance. At the end of the 3years the bank gets the home the money and they did nothing wrong. The bank and the mortgage person made a lot of money on me WHY have they not been punished.

411

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Paul via email:

I am absolutely stunned at the number of responses to your loan mod question.

I don’t want to sound like I am attacking the victim or the piano player, but shouldn’t you as a public person/commentator mount a serious campaign to save the country by starting a movement?

Tea parties don’t work because they have ulterior political motives. Millions and millions of quiet people are at their wits end.

We are headed right over the falls much sooner than I anticipated if millions of us are suffering to this extent at the hands of the banks.

I am in the same straits, by the way. I have talked and talked to elected officials about this subject as well as my 7.9% U.S. Gov’t student loan for my children’s college education.

I seem to think that the prime lending rate is 3.25% in this country. Why am I paying this ridiculous rate when Congress loves to trumpet the fact that they are helping students and their parents?

No elected official seems to want to deal with that question either.

I used to wonder how the 1930’s depression went on and on and on for more than a decade. Now, unfortunately, I understand it all too well.

Nobody has a heart who can do something about it. Nobody seems to have the guts who is in a position to speak up.

Voting the rascals out will not work anymore, I’m afraid. The cancer has spread all over the body.

412

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Paul:

I can feel your frustration. What kind of a movement would you have me start?

413

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Carolyn, via email:

Would like some information as to who I can contact re: How long it is taking to approve my loan modification,it will be a year in July 2010 and yes I still am sending in the same information over and over. My trial modification payment has lasted 5 months and is a whopping $40.00 less than my normal payment.

I have $3,700 aprox. in past 2 missed payments and late fees from last year due to some employment layoffs but I have made all modification pymts on time. The reason I put up with this I do not have the past amt. due and that as I m told would be re written into the loan modification.

Please help!! My Mortagage holder is Litton Loan

414

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Gretchen via Email:

We have been approved through bank of america for a loan modification. Now we are trying to get another vehicle and the bank will not send us a letter stating the Modification was complete and what the old payment was and new one was. They tell me since we are in a bankruptcy we will not receive any papers til after the bk is over. Is that true and why. The house isn’t in the bk only the arrearage that we were behind. Help

415

bjean2008@…

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have been trying for modification for over a year. Wells Fargo is the bank. laid off from my job in May of 2009. Had my significant other removed from our home for abusing me. sent all legal documents to the bank and they still calculated the modification with his financial information. when I said that I couldn’t afford what they estimated they removed me from the HAMP program and said that it was at my request. They come right out and lie to me when I do have note and names of the people I have spoken to. Now, they have put me in forclosure, I am at a loss and have no clue what to do or who to call. I very much could use some assistance but can’t trust anyone. can someone PLEASE help me!!!

416

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Marc via email:

Can you recommend someone that would be able to help with modifications for your home? I was able to look at the spreadsheets you recommended and still have some questions. I would assume there may be someone for hire from one of your companies.

Marc:

I don’t do loan modifications and my company, ThinkGlink.com doesn’t do loan modifications.

We’re an information company and I’m a financial journalist, blogger and book author. (My latest book, which is being published this week, is called Buy, Close, Move In! and you can read more about the book here.)

The best thing you can do is contact your lender directly or go through a HUD-certified housing counselor or contact HOPE for Homeowners, at 888-995-HOPE.

Good luck. Let me know what happens.

417

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Keisha via email:

After a year of being on a trial period. I finally got my modification papers. They decreased my interest rate but that did not help my monthly payment because they just tacked on the amount owed at the end of the mortgage increasing the balance. I still cant afford the mortgage because they did this. Is there anything I can do about this?

418

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Becki via email:

I’ve been trying to get a loan modification since March 09. My story sounds very similar to that of Martha in your story. Sadly I see the date of this is late ‘09 saying “not much longer” yet I see no relief on the horizon.

419

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

From Joe via email:

I have been working with wells fargo for it seems forever! I went through trial made payments and was approved for Hamp. I received final step 2 of 2 document I signed notarized and sent back, they received it and signed it on Feb. 15, 2010. I have signed copy in hand that a processor was nice enough to email me. Now they are saying something about it now has been denied because of a fannie mae mds trust?? Can they cancel the modification even though I have a signed agreement? No one seems to know what is going on but this is a life altering decision do you know where I can get help? There is a new story everyday with wells fargo. Have you ever heard of such a thing? Help Please

420

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

From Deborah via email:

Hi, We received a loan modification, and our mortgage went up, the bank only gathered verbal financial information from us and a hardship letter (my husband suffered a heart attack and had to have surgery) The loan is interest only, the DTI ratio is 82% and the we do not understand how the loan modification was approved. The bank never reduced our interest payment, and put all of the missed payments on the back end of the loan….which was all interest. This to me is Predatory Lending. We were never offered any of the government programs, and something just seems wrong about all of this.
I have been fortunate enough to work with two Senator’s from my State and I am now dealing with the CEO’s assistant at one of the major banks. I am assuming that since we have been directed to the legal department because of the letters sent by the Senator’s that the bank will take a much closer look at what went wrong with our modification, and why the interest rate was not reduced. It currently stands at 7.62%.

I would like to know your thoughts.

421

Ilyce Glink

04/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Kathy via email:

my son an his wife just bought a new home an closed on the loan in dec.2009…there payment w/taxes an insurance is about 1375……his wife decided she no longer wants to be married an wants to separate…he doesn’t want to just walk away from the house but can’t afford the payments on his job alone…he makes around 22000 yrly…could he apply for a loan mod. or will they turn him down unless he gets a divorce??? he doesn’t know what to do…we been helping the best we can but we have our own bills an mortgage….please send me advice….thank you

422

rychome

04/14/10 | Report as spam
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We provide 100% free services in short sale benefits, help your in stop lenders calls.Try us out for FREE and let us show you what we feel we are BEST.

423

jknippel

04/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I started this process of the loan mod back in oct-09 with BOA. Originally the loan was with CW. I have made sure I have kept detail notes on every conversation, transaction and such we are now on our 5th month of the trial payment and the last word i had was from the under writer (at least this was told to me by another X phone person)that they received my last 2 months bank statements and she (the underwriter0 has pass this on to ? no answer of whom or dept just that it is in the next stage?? i asked what stage am I in and how many are there? the X person said i don?t know I’m at stage 1!!! are you kidding me i have sent my taxes 4 different times within a month and half time and the last time I sent it to MW (underwriter) i made sure that I wrote a letter with the dates and different fax numbers that I had sent this information to before. I also requested that the under writer respond to me by letter that this information was received. (No letter to date) I knew better but thought i would at least try. I have been calling every week at least twice or more to get confirmation of paper work i sent and they got and to get status. It is VERY frustrating to talk to 5 people in different depts and get a different answer every time! I just came across you blog and I’m discouraged and scared I’m going to lose our house. Just an little more info we have NEVER been late on our original mortgage and had great credit and now that we are doing what the Bank said per modification trial period we are behind about 6K granted we have been able to not use our credit cards to live paying less on the loan but reading all the stories I’m thinking this is not going to come out well for us and I’m not sure what to do if they do not approve this modification

424

Christinadr

04/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

As someone who successfully finished the trial payment plan
, just to hear that Chase had not received the payments on
time (all lies, I have proof that they had received each
payment 10 days in advance of the due date) and was
denied final modification, I completely understand your
situation. However I chose to finally walk away.
My problems started when In 2008 I was diagnosed with a
medical condition that disabled me from my job
permanently and I had to basically reeducate myself to
something else.
All that I and my husband had asked Chase was to give us a
low fixed 30 years rate(the first loan would reset in 2012
and could go up to 13% and the second could go up to
21%)The first loan was with Washington Mutual that had
been taken over by Chase and the second loan was by
Chase.
It took over one year to get the trial mod. payment plan,
even though I contacted them every week and asking for it
for over a year.
The second loan at Chase put us at “pretend”trial payment
plan, and collected 6″pretend trial payments” while still
sitting on our file on their collection department and never
forwarded our application , we had sent out over three or
four loan modification forms to them, when I had asked the
person calling to collect the monthly “pretend modification”
and his boss if this was truly a modification payment or just
their collection department, they said this was truly trial
payment s and promised me that after the third payment we
would get the permanent modification on the second.
Later the loan modification department at Chase for the
second told me that our loan modification request
paperwork had been stuck in their loss mitigation/collection
department and it was never forwarded to the right
department, she also mentioned that the payment were
never part of a trial payment plan(later I realized Chase had
used this trick to collect payments on their second loan on
many customers).
Anyway I wrote numerous e-mails, letters to Jamie
Dimon(the CEO) with the details and names of the
employees that had lied about the trial payment plan on the
second and I was referred to Executive resolution
department that did basically nothing, They suggested that
we start over and reapply.
By the way it is worth ,mentioning that both I and my
husband are professionals and the loan was a fully
documented loan with over $300,000 in down payment in
2007.

To make a long story short after almost two years and not
getting anywhere with Chase we did not have any option to
move out, we realized that Chase would make a boat load
of money by selling the house after foreclosure, even if they
sold at a deep discount, after all Chase had only paid less
than 2 billion dollars for the WAMU loan portfolio of 77
billion dollars(with the help of government of course) and
there was no financial reason what so ever for them to help,
they were just giving us the run around and we just could
not handle the stress anymore.The house was getting
foreclosed on as we were making the trial payment s to
them.
So finally, we moved out to a rental , the house is
comparable and we are paying one third of what we were
paying at the other place, all of the sudden all the stress
and anger is gone.
I just feel bad for all of you that still hope the banks would
help you out, I honestly think everyone would fare better if
all the distressed houses were returned to the banks, the
banks have no interest in helping the customers and the
amount of stress that this whole modification process puts
on the owners is tremendous , and the end result just not
worth it, once the excess inventory hits the market, the
housing prices will come down to reasonable numbers that
are based on actual incomes for the area. Housing prices in
Marin County and most desirable places in San Francisco
Bay Area are completely detached from local incomes.
Just do yourself a favor and walk away, you will not regret
it, why would you commit to the inflated bubble prices on
your mortgages, when your life circumstances and income
have drastically changed? The banks and financial
institutions routinely walk away from bad investments and
an underwater house for someone that can not pay the
mortgage is just that, a bad investment. As low as the new
interest rate on the modified mortgage is, you will still end
up paying a fortune on an underwater house, you will be
trapped in your house, not able to sell for many years to
come, if you need to relocate, you basically end up renting
your own house at an extremely high premium without the
freedom of being a renter.
Anyway, I feel for all of you, I have been in your shoes for
two years and know how easy it is to loose perspective
when you are in the middle of it and what emotional value
your house can have. Just get out and buy if and when the
prices make sense based on your income. Otherwise being a
renter is not bad at all. (this is the first time I am renting in
ten years).
Good luck to all of you!
Christina, Marin County, CA

425

itten94

04/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have to say I totally agree with Christina. Walk away, you
will not regret it. We were tormented with Chase since
March, 2009, never even offered trial payments. Which
looking back now, I don’t regret at all, we wasted no money.

We lived in our house for 18 years, raised our daughter there,
built onto the house, additions, improvements, etc. All told
probably $80k to $100k.

We moved on 4/10/2010, and it is the best thing we have
done over the last year and half. The stress and anger
simply disappeared from our lives. Even my husband who was
in severe denial for the last year realizes the inner peace this
has move has brought on. We have saved what is most
important, us, our lives and well being.

Even after bankruptcy we were able to rent a wonderful
apartment, close to our work, which is something we never
had before. So with less commute time, we save gas,
mileage and have more time during the day to enjoy each
other.

I have sat on my new balcony this week watching the
landscape crews work at the complex and enjoy the idea I
don’t have to do this type of work anymore. My time now
belongs to my husband and myself to live our lives as we
choose to.

Luckily for us with the bankruptcy we have walked away free
and clear from the house. We will not inform Chase we have
left either. Let them figure it out eventually. They chose to
screw around with our lives with their lies and deceptive
behavior.

I have even asked myself this week, why aren’t you sad, why
don’t you miss the house. All I can say is I am not sure why,
but I am glad, and I am excited to begin a new chapter with
no stress, fear and anxiety brought on by corporate greed,
knowing in the end they are simply holding their inventory for
future release on the market.

Banks overall have no intention of helping people. Some get
help, yes, how the select few make it, this is the big
question. But they do have to show the government they
are helping someone for the $75 billion they received, don’t
you think?

If you decide to stay and fight, I hope you win. But in doing
so, don’t let wood/bricks/stone tear apart what is most
important to you in the world, your family, yourself and your
health.

426

archer219AV

04/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Obama Administration is seeking public input on reform of Housing Finance System: http://www.financialstability.gov/latest/pr_04142010.html

427

Christinadr

04/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

One of our friends used to help people with loan
modifications in the past. He has stopped since 2009,
because the banks were not helping anyone get the
permanent mod.
Anyway in his experience the only people that got help and
even some principal reduction were in very undesirable
areas where the property prices had fallen tremendously
and was basically impossible to sell.
The new mortgage amounts for those home owners, even
after the principal write down was by far higher than the
actual house values and sale prices of the area.
In his experience the banks were much more willing and
committed to help before the HAMP was introduced by
Obama administration. After the introduction of HAMP in
March/April 2009, the banks basically stopped helping
homeowners and just put many of them (even people who
later without any change in their income were deemed to
have insufficient income for permanent modification) on
trial payment plans that never turned permanent.
Nowadays he is only doing short sales and according to him,
you would be amazed how effective banks are in approving
them .
It seems as though, if the banks wanted, they could put in
effective loan modification systems and become much more
helpful as they did for short sales.
However there is really no reason for them to do so,
because if they are only the servicer they would make more
money in foreclosure process regardless of the sale price.
Also several of the largest troubled mortgage holders were
taken over by Chase, BoA and Well Fargo at great discounts
on their loan portfolios and with guaranties from the
government to cover additional future losses if the
properties are sold at a discount).
The whole trial payment plans give banks opportunity to
have the owners take care of the property and pay the
taxes and extra mortgage payments to the bank while they
are waiting to slowly foreclose and sell the distressed
properties without flooding the shaky housing market with
too much inventory at once and admitting all the losses at
once in their quarterly financial reports to their share
holders.
The banks created this mess and they are still running the
show. How could anyone expect the people who in the first
place came up with the exotic and toxic mortgage products
to all of sudden turn ethical and try to help out the same
people they got into trouble in the first place is a mystery to
me.
My advice if you are still in your home and not getting any
help is to file for chapter 7, if you qualify for it.
Even if you have high income, you can take the entire
mortgage and tax obligation into account for the means test
to qualify for chapter 7. Just speak to a bankruptcy
attorney.
This way you could at least walk free and start building your
future,in case of foreclosure or short sale, there is always
the risk that the banks and their collection agencies come
after you with wage garnishments and law suits as soon as
you start rebuilding (I believe they can do that for 10 years
after the foreclosure or short sale).If you have successfully
finished chapter 7, they can not do that.

428

BofAlawsuit

04/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

If it walks like a piggy, talks like a piggy, by golly it?s a PIGGY!

BofA and it?s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled “Piggies” I invite you to listen to this song on youtube and see if it appropriately fits.

http://www.youtube.com/watch?v=MIopI2isIKc&feature=related

Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.

Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.

In their ties with all their backing
They don’t care what goes on around
In their eyes there’s something lacking
What they need’s a damn good whacking.

Everywhere there’s lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.

Wright vs. Bank of America Lawsuit at: unitedlawgroup.com

When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

Divided we might have fell America, but united we must stand!

Please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to both BofA link below and the CEO email

BofA Linked Email:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

429

OWhatAThrill

04/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Bank of America offered me a chance at a modification on my
mortgage. I finally got the papers a week ago. When I talked
to them they knew the reason I was applying is because I
was unemployed, got laid off.

When I got the papers, I am shocked?as for being
unemployed, I have to supply them with documentation that I
am eligible for 9 months more of unemployment.

I?m not a mathematician so am I wrong to think that there
would be a very small percentage of the unemployed?
knowing what we know on the date the package that was
mailed to me was dated?April, 13, 2010 that would even
QUALIFY for the modification if you had to supply
documentation that you had 9 months left of unemployment
benefits to be approved? 9 months, that is roughly 36
weeks?

Since the government done these extensions for extended
unemployment in sections?I don?t see where anyone could
document 9 months of unemployment, so why even offer it?

I was one month behind in my mortgage when they offered
me this. The plan called for me to make 3 ?trial? payments of
$372, down from $566. So now that I have paid my 3rd
payment of $372, my mortgage is even further behind.

What kind of offer was this? Is it just an effort to make me
lose my home now that I am even further behind than I was
before?

Wouldn?t they have someone on staff smart enough to know
that very few?if any people can document that they have 9
months of unemployment benefits left?

Unemployment Info:
The sequence of unemployment benefits at this time is:
? Regular benefits ? up to 26 weeks

? EUC Tier I ? up to 20 weeks
? EUC Tier II ? up to 14 weeks
? EUC Tier III ? up to 13 weeks, only available in states that
have a three-month average unemployment rate of at least
6%
? EUC Tier IV ? up to 6 weeks, only available in states that
have a three-month average unemployment rate of at least
8.5%

? EB ? up to 20 weeks; EB varies from state to state, so you
have to see your particular state?s requirements for EB

Just FYI ? here are the specific eligibility cut-off dates set
under HR 4851, retroactive to April 5, 2010:

EUC Tiers Program
? If you complete regular benefits no later than Saturday,
May 22, you can start Tier I. The last day you can start Tier
I will be Sunday, May 23.

? If you complete a Tier no later than Saturday, May 29, you
will be eligible to start the next Tier. The last day you can
start a new Tier is on Sunday, May 30.

? If you complete a Tier after May 29, you cannot go on to a
new Tier until Congress extends the cut-off dates again.

At this time, Tier IV is the last of the EUC Tiers. When you
exhaust the Tiers available to you, you may be eligible for EB,
if your state provides that extension. Check your state?s DOL
website for details on EB.

EB
? The federal government will continue to provide 100%
funding for EB through June 2, 2010.

Some states discontinue EB when the 100% federal funding
expires. Other states revert to the original funding formula:
50% state/50% federal. Check your state?s DOL website for
details on EB.

430

OWhatAThrill

04/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Bank of America offered me a chance at a modification on my
mortgage. I finally got the papers a week ago. When I talked
to them they knew the reason I was applying is because I
was unemployed, got laid off.

When I got the papers, I am shocked?as for being
unemployed, I have to supply them with documentation that I
am eligible for 9 months more of unemployment.

I?m not a mathematician so am I wrong to think that there
would be a very small percentage of the unemployed?
knowing what we know on the date the package that was
mailed to me was dated?April, 13, 2010 that would even
QUALIFY for the modification if you had to supply
documentation that you had 9 months left of unemployment
benefits to be approved? 9 months, that is roughly 36
weeks?

Since the government done these extensions for extended
unemployment in sections?I don?t see where anyone could
document 9 months of unemployment, so why even offer it?

I was one month behind in my mortgage when they offered
me this. The plan called for me to make 3 ?trial? payments of
$372, down from $566. So now that I have paid my 3rd
payment of $372, my mortgage is even further behind.

What kind of offer was this? Is it just an effort to make me
lose my home now that I am even further behind than I was
before?

Wouldn?t they have someone on staff smart enough to know
that very few?if any people can document that they have 9
months of unemployment benefits left?

___________________________________________________

Unemployment Info:
The sequence of unemployment benefits at this time is:
? Regular benefits ? up to 26 weeks

? EUC Tier I ? up to 20 weeks
? EUC Tier II ? up to 14 weeks
? EUC Tier III ? up to 13 weeks, only available in states that
have a three-month average unemployment rate of at least
6%
? EUC Tier IV ? up to 6 weeks, only available in states that
have a three-month average unemployment rate of at least
8.5%

? EB ? up to 20 weeks; EB varies from state to state, so you
have to see your particular state?s requirements for EB

Just FYI ? here are the specific eligibility cut-off dates set
under HR 4851, retroactive to April 5, 2010:

EUC Tiers Program
? If you complete regular benefits no later than Saturday,
May 22, you can start Tier I. The last day you can start Tier
I will be Sunday, May 23.

? If you complete a Tier no later than Saturday, May 29, you
will be eligible to start the next Tier. The last day you can
start a new Tier is on Sunday, May 30.

? If you complete a Tier after May 29, you cannot go on to a
new Tier until Congress extends the cut-off dates again.

At this time, Tier IV is the last of the EUC Tiers. When you
exhaust the Tiers available to you, you may be eligible for EB,
if your state provides that extension. Check your state?s DOL
website for details on EB.

EB
? The federal government will continue to provide 100%
funding for EB through June 2, 2010.

Some states discontinue EB when the 100% federal funding
expires. Other states revert to the original funding formula:
50% state/50% federal. Check your state?s DOL website for
details on EB.

431

Rockphotos

04/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well folks, here in the glorious state of California, we have terrible BK/Foreclosure policy.

Contrary to what Mr. Shortsale is telling us. The banks can hit your credit as if it is a ‘walk away’. The banks will not give you anything regarding your credit report for doing a short sale. After a short sale, what next? If your have a second mortgage expect to be hit with a deficeincy judgement within a year of the foreclosure.

Don’t file for a BK prior to the foreclosure, you will still be liable for the difference in the sale amount vs loan amount. Instead let the bank foreclose on your house. When you are hit with the deficiency judgement then file for BK. This will eliminate all debts but the courts can sieze all assets. (There are some limits, see an attourney before you do this.) This maybe the only way to get a clean slate.

432

MD4739

04/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

archer219AV: I went to the site you listed, but when I got there I could not find where to go to leave my comments – any assistance would be greatly appreciated. I would LOVE to leave some comments!!

433

BofAlawsuit

04/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Wright vs. Bank of America Lawsuit at: unitedlawgroup.com

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

Divided we might have fell America, but united we must stand!

Please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to both BofA link below and the CEO email

BofA Linked Email:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

434

archer219AV

04/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To MD4739:

You cannot leave comments on the site. This is a request for the public to answer 7 specific questions. The questions are more macro economic policy questions that may be used to modify the real estate finance system rather than requests for complaints about any one person’s experiences with the existing system although to the extent you can work your experiences into an appropriate answer, they will likely at least be read. I assume any input not responsive to the questions will be disregarded. The questions which can be found at http://www.financialstability.gov/latest/pr_04142010.html are:

1 How should federal housing finance objectives be prioritized in the context of the broader objectives of housing policy?

* Commentary could address: policy for sustainable homeownership; rental policy; balancing rental and ownership; how to account for regional differences; and affordability goals.

2 What role should the federal government play in supporting a stable, well-functioning housing finance system and what risks, if any, should the federal government bear in meeting its housing finance objectives?

* Commentary could address: level of government involvement and type of support provided; role of government agencies; role of private vs. public capital; role of any explicit government guarantees; role of direct subsidies and other fiscal support and mechanisms to convey such support; monitoring and management of risks including how to balance the retention and distribution of risk; incentives to encourage appropriate alignment of risk bearing in the private sector; mechanisms for dealing with episodes of market stress; and how to promote market discipline.

3 Should the government approach differ across different segments of the market, and if so, how?

* Commentary could address: differentiation of approach based on mortgage size or other characteristics; rationale for integration or separation of functions related to the single-family and multi-family market; whether there should be an emphasis on supporting the production of subsidized multifamily housing; differentiation in mechanism to convey subsidies, if any.

4 How should the current organization of the housing finance system be improved?

* Commentary could address: what aspects should be preserved, changed, eliminated or added; regulatory considerations; optimal general organizational design and market structure; capital market functions; sources of funding; mortgage origination, distribution and servicing; the role of the existing government-sponsored enterprises; and the challenges of transitioning from the current system to a desired future system.

5 How should the housing finance system support sound market practices?

* Commentary could address underwriting standards; how best to balance risk and access; and extent to which housing finance systems that reference certain standards and mortgage products contribute to this objective.

6 What is the best way for the housing finance system to help ensure consumers are protected from unfair, abusive or deceptive practices?

* Commentary could address: level of consumer protections and limitation; supervising agencies; specific restrictions; and role of consumer education

7 Do housing finance systems in other countries offer insights that can help inform US reform choices?

435

Ilyce Glink

04/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From J and A-M via email:

April 18, 2010

Dear Ilyce,

The following is a letter similar to the one written in February of 2010, to anyone at Chase who had power to actually address our situation. It went unacknowledged, and we were instructed for the zillionth time to submit the same paperwork we had sent out many, many times prior. We were informed yet another ?specialist? needed updated information to begin processing our loan modification. We were ?sent back? to December of 2008, where not one satisfactory compliance has yet been met by Chase. The latest ?specialist? has never returned our calls, our e-mails, our written correspondence, or our phone calls and messaging from our lawyer. She has not yet acknowledged receipt of our new package, and at this point, given the last calls from Chase reps, they do not even know who this individual is, nor what her job entails. We have, once again, been played for fools, disregarded, and tossed to the roadside as refuse to be discarded as faceless annoyances.

We have been on a trial modification for many, many months with payments being made without fail. We have had no explanations as to exactly what our payments are being applied to, and are now getting phone calls telling us ?our file is closed, and we are facing foreclosure? (April 14, 2010). They claim they sent us a letter requesting a new package be filled out in January of 2010, and we did not comply. A complete fabrication !! We would never have disregarded anything this company demanded of us, particularly after being so attentive for eighteen months!! Jeopardize ourselves now?! We would be complete idiots to do so at this point !!

We were at our local Chase Bank recently and overheard a young employee telling a customer ?how great? their loan modifications are. He told the client ?it takes about six months? but a bit of patience will be most rewarding in the end. We are at a point where court proceedings are imminent. Please excuse the longevity of this writing, but in reality, our case could not be explained in it?s entirety without writing a book !! We ask that you read the following, and please give us some feedback (this is the most recent letter sent to Chase reiterating our history with regards to our case).

Thank you so very much for your time.

April, 17, 2010

To Whom It May Concern,

To those of you who may be taking a moment to read this, we would like to offer you our thank you for doing so. Since November of the year 2008, we have tried, and tried again, to do everything Chase Bank has requested of us in the hopes of finally actually acquiring the loan modification that we were initially approved for. The terms were clearly defined, and we even sent a thank you acknowledgment for the effort that had been initiated to complete the loan modification process. For every step along the way, and for the many different individuals with whom our modification has been passed down to, we have been one hundred percent diligent in every aspect of the process.

It has been a very long, and seemingly fruitless journey in which we have, after seventeen months been tossed aside again.

To be brief in our letter to you is almost impossible. Over the period of time discussed, we have kept detailed records of every e-mail, every conversation, and every single individual representing Chase. This is in excess of over one hundred pages. As of the date above, Chase Bank is no longer communicating with us at all.
We are hard-working Americans, have always been. We were never late with a mortgage payment, and in our thirty- three years of marriage, never expected to be. Unfortunately, unexpected tragedy would alter this. In October of 2007, after a long terrible battle, my father lost his fight to Cancer and Alzheimer?s. Five months later, my husband?s father died suddenly. Still reeling from both deaths, our granddaughter died in November of 2008. During these terrible times, we tried to keep up with our businesses and work, but we also had to take care of our mother?s, both grieving widows, and our children, who were equally grief-stricken and numb. Our family needed us, and we were there. In October of 2008, my mother-in-law, still grieving, became ill herself, and unbelievably passed away in January of 2009. We had eighteen months of planning funerals, writing eulogies, my own hospitalization in intensive care, and barely a moment to grieve ourselves. During this time, however, we sought help. We are responsible individuals who would never willingly seek to neglect our commitments. This ?help? was supposed to be from Chase in the form of a term we have come to be quite familiar with : ?loan modification?.

From the start, we never asked for a handout. As clich?s go, a ?hand-up? is what we entrusted in the plan that Chase approved for us in 2009. We were jubilant at the thought of something positive resulting in our lives after the turmoil we faced in our losses. We were given an allotted time to take the modification plan, in which, of course we immediately replied an emphatic ?yes? to. The terms were spelled out, and we waited for instructions as to where to send the payment. Anticipating a conclusion was seemingly not in the workings at all because, a corporation, Chase, an institution in our country, with the tap of some computer keys, in an e-mail, simply discarded us.

We became the proverbial ?number?, a nuisance who would hopefully disappear under the guise of ?not qualifying?. Our lawyer, thought otherwise. With the belief in our character, work ethics, and reputation, he pushed forward in an effort to resolve this saga properly. And a saga it has been !

There have been so many Chase representatives involved, and very few have ever been on the same page. Misinformation as to who had our account and when, misinformed people calling, not even aware there was a modification approved — many speaking down to us in a disrespectful manner — it goes on: instructions for us to do one thing, and then being asked by another why we did it, communicating with one loss mitigation specialist who instructs us to send a document for the umpteenth time, stops communicating with us , and then a phone call from someone completely new to our case gives us different information, and Jay (my husband) and I trying to comply with every request, and then being reamed because we had! Then an e-mail from one of the original loan specialists tells us they do not know who the prior specialist even was! All of these individuals worked for Chase, all had some piece of knowledge as to who we were, yet no one seemed to know what each other was doing. To this day, we are still not certain of who our actual ?specialist? is!

A trial modification that, in every respect, we held our dedication to, and where are we now ? Please, we implore you, will someone explain why any upstanding institution would purposefully put anyone through this ? Anxiety-ridden, and mentally exhausted, we cannot fathom why this ?process? was initiated, if not for an equitable conclusion.

As an insulin-dependent diabetic, and a sextuple by-pass patient, my health has been at great risk throughout this ordeal. Documentation of my dangerously erratic blood sugar readings, are a direct result of the stress throughout this ?modification?. The severe toll stress has on these diseases are also documented. I cannot continue worrying when the next adverse blow is deemed to hit us by Chase even further. My husband and I have proven our worth to ourselves, and to our businesses by holding on to that most coveted American dream : owning a home with the diligence of hard work, and the tenacity to continue, despite overwhelming odds. I do the paperwork for our company. I do not get paid for this simple task, but it gives me a sense of self-worth. I have been so disturbed by the events over the last year-and-a-half , first with our family, and continuously with Chase, that I have neglected even this small contribution.

It is still with great respect that we ask you to deliver on your word, despite the arduous, and many times insolent methods that you presented to us for nearly a year and a half. We are real people who are holding on for our lives, to give our children, and our grandchildren the opportunity to strive for the same.

My illness has been so aggravated by this experience, that I have lost control over understanding how to predict the irregular blood sugars. I have gone into unconsciousness without warning, and I cannot continue on this path. By the grace of God , and his gift to me of my husband of thirty-four years, my life tenuously goes on. We have been harassed and harangued to the point of incomprehension. This, from an institution that could care less about anything but the mighty greenback.

In conclusion, you, as a lending institution, can bring
about a resolution to this once, and literally for all. Rest
assured that failure to reach a reasonable finale for all of us
would be ruinous. Thank you.

436

Ilyce Glink

04/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

J and A-M:

I will reach out to Chase to see if they want to contact you, but don’t hold out much hope. They have not been terribly responsive to journalists. You might have better luck joining a lawsuit, or filing for bankruptcy to get their attention.

Good luck, and let me know what happens.

437

sdin2010

04/20/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We just completed the 4 month trial period with BOA. We were told our package is in the underwriters for review and has been there since the 1st of April. We made all of our payments on time. The checks all cleared prior to to due date. I am on a fixed income (Social Security) and the regular payment they have listed on the mortgage statement is more than I get a month. We have been calling about once a week as they told us we would find out if we were receiving a permanent modifiation by April 15th. We haven’t heard. We were not late on our loan, but when we lost our business we sold anything we had of value just to make our house payment. Unfortunately, we don’t have much left to sell, and the four months on the modification were nice (They cut our payment to $657.50 from $1421), but now it shows that we are past due nearly $4500 – the difference between the modification and what the regular payment was – To top it off, my wife got cancer, but she and her doctors think she will make it through, but prior to that she had not been able to find a job. She was applying at least 5 places a day. Our regular payment is due on the 1st of May, late on May 16th. I talked to BOA today, they said it was still in for review with the underwriter and that was a good thing. She told me to check back every 2 weeks, as they were behind. I don’t want my wife to be stressed and I don’t want to be stressed, but we are afraid they will say we didn’t make any payment and no longer qualify. We don’t have the money to make the regular payment, and don’t have a slip for the modified payment. We just want to keep our home, but don’t want to throw money away if we are going to lose it. We owe about $135,000 and it has a market value of about $100,000, and we have had 3 or 4 foreclosures on this street. They sold from $39,000 – $78,000, but we are not asking for them to lower the principal. We were hoping someday it would go back up. Thank you for listening.

438

MD4739

04/20/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am so scared right now – Working with Chase and now I find that I do not qualify for Mr. Obama’s newest UI extension! SO, I’m on hold with SS to make an appt to discuss early retirement. Had I known years ago that this is what my life would be – I would NOT have worked my butt off so that others could benefit from my hard work and loyalty- I believe Chase is trying to kill me – and succeeding quite well – I have put in 100’s of resumes – with nothing coming thru – all my experience isn’t worth a damn – cause I’m old!! Maybe Chases CEO should run for President!

439

Gina Pogol

04/20/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have a copy of Wells’ NPV test. I’ll be writing about it and how you may be able to better predict your chance of modification approval in my columns on www.HSH.com. But I’ll shoot a copy of the spreadsheet to anyone who wants one. Just leave a comment saying you’d like the spreadsheet at either of my blogs on www.FHALoanPros.com or www.MortgageCreditProblems.com along with an email address (it stays private and is not shown on the site or used in any way).

440

jknippel

04/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update Last phone call to BofA in case you did not read before I have been in this modification for 5 months going on 6. We have sent our taxes a least 4 times in a 2moth period and recently 03-09 the under writer asked for our last 2 months banks statements. I call weekly and keep detailed noted ect. Yesterdays call was so fun I spoke to 4 people and that last person was transferring me yet once more and I was disconnected! then I called back spoke to one person ( I can?t believe it) and this was the answer for the update… the underwriter no longer has the case it has moved on for review for the papers to be drawn up for the final payment. Please call back in a week for an update. We shall see what comes of this.

I think what is so discouraging is to hear these stories and I wonder what happen to the American way work hard and be rewarded from your hard work in many ways including your employer for being a loyal employee (not becoming just a number) the American dream of owning a home. What happened to the idea of people working together and helping one another? I remember the local banks when I was younger and the feeling that you were a part of the community and they treated you with respect they were there to help you if needed.

My Grandmother passed recently she was 95 and the stories of the good days gone by are just that. Sadly those good days are much gone. It is all about greed and the mighty dollar for the banks and government. I see it now no more middle class just very rich and very poor. I took some great advice from my Grandmother save your money (in a coffee can) learn to garden and can your food just to name a few. All the stories of the depression and what they went through people were there for one another. That generation had a tenacity that is hard to find. She was a wonderful woman who could stand on her two feet all 4ft 5inches of her. I truly miss her. I will be praying for all of us going through this modification hell. No matter what I will hold my head high knowing I did everything right even if the banks do not! Somehow some way we will make it and if nothing else my husband and I have each other even if we are living in a cardboard box (scary thought but it could happen) JK

441

Ilyce Glink

04/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Kathy via email:

This is an update to posts 74 and 138. I have been talking to attorney general and chase executive since November of 09.

I quit paying trial mod payments in nov. 09. I just could not sign the mod with higher payments. I just received my new final mod papers on 4/16/10. I am more than glad to send these signed and dated. Years 1-5 payment is at 2.75% and will be 559.43. year 6 will be at 3.75% and will be 606.10. year 7 will be 4.750% and will be 652.49 and the remaining years will be at 5.250% and will be 675.18. This beats paying 9.850 interest and 913.00 over the life of the loan.

It does really help to file complaints. I urge everyone to do this. Chase also has an incentive for the first five years. If all payments are made on time each month we earn 83.33 toward the principal.

442

chinsako1

04/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I went through the six month long hell with Bank of America-
what they do not tell you while going through the three month forebearance plan or the home modification plan is they ask for partial payments and then report you to the three credit bureaus as delinquent. I am selling my home and move all my busdiness to another bank. My credit is screwed up thanks to entering into this ridiculous plan. when I called or received a call from BOA the neophyte customer service reps did not know manure from apple butter and the supervisors knew less. I got a different answer every day.
i admonish EVERYONE that has had problems to file a formal complaint with
1. state attorney General Office
2. Currency Controllers Office
3. The Federal Reserve
Too big to fail?? Let’s see.

443

hydrorace

04/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes,
Loan modification is with Chase. Like most of you, the Trial Payments lasted forever! not just 3 months.. After beating hell down with an axe, i finally got my FINAL MODIFICATION with adjusted terms, WOW, finally its all over. 2 invoices were paid and went by, what a relief! NOT SO FAST, 4 months after the terms were permenantly changed according to the final modifcation packet, they reverted the loan back to prior modification status, without any notice.

New invoice now showing 8k past due and all payments were reversed! I called like a bat out of hell and they said “This is standard system maintenance, in order to have your suprplus from the escrow account released”. 2 months later no changes, noone wants to accept my payments, and of course, no surprise here, no one wants to give you the same answer nor talk to you about how to fix this, except they say, it might take another month or two. argh… when will this be over?

444

jorale117

04/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes we are in HELL!!
Like everyone else we too have submitted multiple information related to our financial records. In December or 08 we began to work with a bank representatives, that seemed to work for a month at a time. By April or 09 we sought the help of a HUD representative. Who was very helpful. A loan modification was started. All 3 payment were payed on time with out any issues. At the end of the trial we were told we would be evaluated in 45-60 days. I would call the bank to pay my bill over the phone every month on time and asked about the modification, and every month it would be in 45-60 day. And yes we had to resubmit our financial information over and over for the past 8 months. After speaking to probably every employee with wells fargo’s modification department, all of which gave different information they decided to bring our payment to $450.00 above what we were paying before the modification. Does not make sense to me. Obviously we would not be able to afford that. Well a year later we went back to the HUD counselor for help and we are back to square one, waiting to see if we can be modified. And of course a resubmission of hardship letter, financial statements, budgeting where our every penny goes. I feel as if i am being raped by the bank, and they are doing it legally. I was told by the most recent mod employee that we are being charged for delinquency payment and interest for every month that we are working on this process. even though for the past year every payment has been on time. seems like a legal way to stick it to the man. Not to mention that our credit is being affected.
I do believe that the banks are doing this just to keep payment going. We did not receive a lower interest rate or a permanent modification. We too are talking about walking away from the house. Our quality of life is nil. The house is not worth it. Our house like everyone elses is underwater. it seems like the best thing to do is walk away. We cant put a dime in our savings account, if you have any kind of surplus then the bank wants it to go to them for the mortgage. I don’t see any way out….

445

jessica_taylor1234@…

04/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Does anyone know what the next step is? We were just denied a loan modification from Chase after making all 4 of our “trial mod payments” on-time. They claim that we don’t make enough money ($5,000 per month)

So my question is…where do we go from here? They said “they want to work with us, we just need to show additional income”. If we had additional income we wouldn’t need a modification!! I really feel they are just trying to suck as much money out of us as possible until they decide to take our house back. They even advised us to borrow money from family members! Well how will we be able to pay that back if they don’t modify our loan?!

I’m so frustrated with this runaround mortgage company! Please someone tell me the next step!

446

jr_er@…

04/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I wrote a song the other day about my experience with Bank of America…now all I have to do is get it recorded and put on facebook..

Bank of America..I can tell you care..it all started with a call..about four months ago..you see my family is real short on funds. As we are good customers .. we called and asked for help..we were given the option of a loan modification..oh that made us so happy..that we pre-qualified for..but our hopes were short lived, after the days and weeks went by?we called and emailed so many times..with transfer and no answers..oh bank of America..i can tell you really care?you give me round about answers and answers few and far in between?I love being transferred to three different people every time I call..even when I am given a phone number each time..why are they all different….and why is it, I have to explain my situation all over and over again. Oh bank of America..i can tell you really care..waiting for help, on a loan we are trying to pay on a timely manner?we sold our Jeep Cherokee to pay the mortgage..but since the time kept on going..we sold my antique guitar..oh bank of America I can tell you really care..we also had to sell our ipod, computer desk and chairs..oh bank of America..don?t you feel our pain..I call you and email you?explaining my troubles..but all you say to me is..we are really busy, you see my poor customer, you are just one person..why don?t you refinance..oh bank of America I can tell you really care..how can one refinance when they are selling personal items to pay their monthly mortgage..because hay we care about our credit..lets see how smart that would be for us to refinance with no money..oh and lets see due to the economy I am sure our home worth is less than we owe..oh bank of America?it has been four months..we mailed you our paperwork after not hearing anything..after three long months of no answers..we mailed it to you..we had such hopes again..when a letter in the mail came..it said we are missing, you lovely pay stubs..I would like to shove, those pay stubs up your butt..because you see I sent them and the rep we spoke too..said we don?t know why they would have sent you that letter because we have everything..but if you wouldn?t mind faxing them to us we can go from there..oh so bank of America I can tell you really care..i faxed my papers and two weeks down the road, I call to see how its going..and after the many transfers..the rep told me, I see the fax, but no one has worked it, so can you fax it again..so three times now you see..you will have my information..and then the rep asks me..have you looked into refinancing..oh bank of America I can tell you really care..what the hell you talkin about..my poor customer rep, you leave me speechless..as I told you our situation..but don?t you worry, my poor little rep, you are not the only person, there has been at least 10 of you before, telling me nothing and helping me no more..oh bank of America, I can tell you really care?so how long is this going to go on, how long do we suffer, I bet we are not the only ones..singing this song?we really hate you and your service..you about as good as garbage and I hate you o so much..oh bank of America..i can tell you really care..I got a call the other day..it was wells fargo..they say, we got your confidential papers..i just wanted to tell you..that your not the only one..come to find out..someone at bank of America..is giving out the wrong fax number..so o..i gave you a call and got a new fax number..but before I could go to refax those papers again..you just had to ask the question?to refinance..i hung up on you..because are you really that dumb..thanks for nothing and by the way..i am still waiting for an answer..so next year will it be? We may be out of items to sell..but hay at least your getting your money and our credit score is still looking good..oh bank of America..i hope you start to care

447

jr_er@…

04/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I wrote a song the other day about my experience…can’t wait to get it video and put on utube

Bank of America..I can tell you care..it all started with a call..about four months ago..you see my family is real short on funds. As we are good customers .. we called and asked for help..we were given the option of a loan modification..oh that made us so happy..that we pre-qualified for..but our hopes were short lived, after the days and weeks went by?we called and emailed so many times..with transfer and no answers..oh bank of America..i can tell you really care?you give me round about answers and answers few and far in between?I love being transferred to three different people every time I call..even when I am given a phone number each time..why are they all different….and why is it, I have to explain my situation all over and over again. Oh bank of America..i can tell you really care..waiting for help, on a loan we are trying to pay on a timely manner?we sold our Jeep Cherokee to pay the mortgage..but since the time kept on going..we sold my antique guitar..oh bank of America I can tell you really care..we also had to sell our ipod, computer desk and chairs..oh bank of America..don?t you feel our pain..I call you and email you?explaining my troubles..but all you say to me is..we are really busy, you see my poor customer, you are just one person..why don?t you refinance..oh bank of America I can tell you really care..how can one refinance when they are selling personal items to pay their monthly mortgage..because hay we care about our credit..lets see how smart that would be for us to refinance with no money..oh and lets see due to the economy I am sure our home worth is less than we owe..oh bank of America?it has been four months..we mailed you our paperwork after not hearing anything..after three long months of no answers..we mailed it to you..we had such hopes again..when a letter in the mail came..it said we are missing, you lovely pay stubs..I would like to shove, those pay stubs up your butt..because you see I sent them and the rep we spoke too..said we don?t know why they would have sent you that letter because we have everything..but if you wouldn?t mind faxing them to us we can go from there..oh so bank of America I can tell you really care..i faxed my papers and two weeks down the road, I call to see how its going..and after the many transfers..the rep told me, I see the fax, but no one has worked it, so can you fax it again..so three times now you see..you will have my information..and then the rep asks me..have you looked into refinancing..oh bank of America I can tell you really care..what the hell you talkin about..my poor customer rep, you leave me speechless..as I told you our situation..but don?t you worry, my poor little rep, you are not the only person, there has been at least 10 of you before, telling me nothing and helping me no more..oh bank of America, I can tell you really care?so how long is this going to go on, how long do we suffer, I bet we are not the only ones..singing this song?we really hate you and your service..you about as good as garbage and I hate you o so much..oh bank of America..i can tell you really care..I got a call the other day..it was wells fargo..they say, we got your confidential papers..i just wanted to tell you..that your not the only one..come to find out..someone at bank of America..is giving out the wrong fax number..so o..i gave you a call and got a new fax number..but before I could go to refax those papers again..you just had to ask the question?to refinance..i hung up on you..because are you really that dumb..thanks for nothing and by the way..i am still waiting for an answer..so next year will it be? We may be out of items to sell..but hay at least your getting your money and our credit score is still looking good..oh bank of America..i hope you start to care

448

BofAlawsuit

04/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

On 04/23/10 Patricia from Bank of America called me. She said she could not speak to me because I am in litigation with BofA. Apparently, she is a CEO and really high up there. You should call her and ask her about your modifications and say “I support the John Wright Vs. Bank of America Lawsuit.” The number she called from was: 818-713-2886.

The Yahoo address above stopped working for the article on my story. You may use this link to read about it:

Lawsuit Posted www.unitedlawgroup.com or:

http://www.prweb.com/releases/2010/03/prweb3766544.htm

My email: Johns-wright@hotmail.com

449

BofAlawsuit

04/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

UPDATE;
On 04/23/10 Patricia from Bank of America called me. She said she could not speak to me because I am in litigation with BofA. Apparently, she is a CEO and really high up there. You should call her and ask her about your modifications and say “I support the John Wright Vs. Bank of America Lawsuit.” The number she called from was: 818-713-2886.

The Yahoo address above stopped working for the article on my story. You may use this link to read about it:

Please also read my comment above this one and send an email to the CEO

Respectfully,
Johns-wright@hotmail.com

450

lynnesm

04/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I cannot believe that I stumbled upon this website! If for no other reason it’s slighlty comforting to know that there are SO many of us in this mess! My story is the same as so many others: We planned for years to build our house, not a mansion, but a comfortable place for our kids to grow up and our families to visit. We kept current with our mortgage with Wells Fargo for years (we also had our previous home mortgage with Wells Fargo for 15 years) and never missed a payment.. In November of 2008 my husband lost his job. After months and months of searching he was unable to find anything. We took the lead from the President and a huge leap of faith to start our own business. We cashed in our 401K, maxed out our credit cards, borrowed money from family, in an attempt to keep up with our mortgage ..We called Wells Fargo in December of 2008 to see if they could help us work out a loan modification. This is when our hell began. Long story short, after finding this website the other day, I decided to try and take some type of control in this. (feeling like doing anything is better then doing nothing!) I sent a certified, letter to the Dept. of Tresury, Comptroller, My Congressman, and the CEO of Wells Fargo Bank. Along with the letter I sent a 4 PAGE timeline of every conversation, every letter, every emplyoyee i.d
(from Wells Fargo Rep’s) that I could find! Our “loan modification” file is about 8 inches thick!! We are literally at the mercy of Wells Fargo. NEVER, EVER would I have predicted us to be in this situation. Like all of you, we are hard working, tax paying citizens who fell (temporarily) on hard times. And are asking for a little temporary assistence. Our last conversation with Wells Fargo happend to be this week, when we were told that after a year and a half and countless communications, emails, paperwork, that our application approval is not “looking good”!! Talk about irony..our business HAS finally started paying off, we told them we would be in a posistion to start paying immediately, if they could just REWORK a plan and reevaluate our financial situation to a reasonable amount. We’ve heard NOTHING! My biggest fear is that the foreclosure notice (2nd) is on its way and they will be asking for ALL the arrearage that is owed!!! Which by their own hand is an amount we could never come up with! At yet another attempt to be proctive, we called our local housing authority/HUD action committee..They immediately sent over an 18 page application to be filled out followed by a 2hour face to face interview to review our eligibility for assistance!! More to come…..

451

j.s.walker

04/24/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

After reading some of the entries i feel so sorry for some of you.
QUIT PAYING!
My wife and i have found ourselves in a similar situation. We fortunatly have several rental properties and had just chosen to quit making the payments on our personal house when we were first denied a mod because my work slowed down, figuring we would just move into a rental of our own.

5 months after the last payment was made we recieved a forclosure notice . Included was a number to call for “hamp”
I called they promised me the moon and stars,
we recieved a mod, and then request for more docs then a call from “hamp” saying they were ready to give me a mod,….
WHAT?
It turns out that i now have 3 mods currenty going on and am making the mod payment (which is $1000 less than original) I feel very blessed, still healthy still living in this house, no worries and have person interested in buying this house.
They dont want your house SO QUIT PAYING, you have about 18 months before they have you removed after a redemtion, save your money and move on.
Hope all works out, remember they people who are helping you got their job because you lost your house.

452

CW-Cancels-AG -Mods

04/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

There are some other websites with information you really need to see. Check out ‘Livinglies.wordpress.com’ and ‘4closurefraud.org’. Also ’shamethebank.org’

453

Alessandro Machi

04/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

In response to shame the bank, I have started a sister blog
called http://www.swarmthebanks.com

I believe this could be an important breakthrough in getting
the banks attention. Swarm the banks gives you a one stop
location to keep up on dozens of banking protest blogs,
including shame the banks.

Swarm the banks is planning on getting phone calling
volunteers to help swarm non responsive banks who ignore
Shame the Banks and the homeowners who are leaving
their gut wrenching stories.

454

Wolf Man

04/26/10 | Report as spam
A secondary Site to get Congress Attention

I found a new site also that is geared towards getting the attention of our Elected Officials… Has a link to these stories – That’s a good thing – under the Home Loan Modification section.

We need our elected officials to take note of what’s really happening in the Country… Again it looks brand new (it says opened 4/15) http://www.firecongressblog.com

Maybe if we all get active, somebody will pay attention?

Personally I found out Friday after 8 Months in the program I was denied without a reason given – only that they have 30 days to notify me in writing… So you bet I’m signing up everywhere hoping one of them get the information to the people that care

455

MD4739

04/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I got a call today that my Loan Modification docs are coming to me FedExp – so, here I go again – and you can bet that I’m not relieved, convinced, excited none of that – I’m still scared to death – I’ve been here before with nothing to show for it – so we’ll see – they WILL be sent back immediately – signed – but how soon or IF I get a signed (by them) copy back it will be a shcok – will keep all of you posted – But don’t give up the complaining (to whoever you can) -

456

rift134

04/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I lost my job in july of 2010. I called Citi mortage to see if i was able to recive a modification under the MHA program. I was told that i was preapproved and that they would drop my intrest from 9.25 to 2.0 for five years. I was told to make my adjusted payments on time, which i did for 9 months. I recived my paperwork for the modification. compleated all forms and sent it in. I was told that citi recived all my paperwork on feb 10 2010 and everything was in order. I was told to call back in a month. I called back in on Mar. 15 to see how the process was going. I was told that my modifcation was not sent to underwrighting due to a problem with my 4506t form. I was told that citi would correct the issue with a recorded verbal confermation. I consented to the recording and was told that everything was fixed. Citi told me to call back in a month to check on the progess of my modification. I called back on april 20 and was told again that there was a problem with my 4506t form. Something that was suppost to be fixed the last time I called in to check on my progress. I was told that my case was transfered to a rep. named debby. But she was out of the office. Called back the next day and was told that my account was transfered to another rep. named mary. Finally i tracked down mary and was talking to the right person FINALLY…. Mary told me that my lender Wells fargo will not accept unemployment as stable income. Seeing that Wells Fargo did not take stimulas money they dont have to follow any of the govenments guidelines. SO i was told that i was not approved for the modification and that i owe them $13,000 in unpayed intrest and fees. So i ask you… why was i preapproved for a modification that i didt even qualify for. I feel that Citi could have been up front with me by letting me know that this was a stipulation that I would need to address to be accepted into this program. Now 9 months later and loseing my home I find all this out. I have called Citi over 25 times and you would think that out of that many calls SOMEONE would have told me that Wells Fargo would not accept unemployment as income. I feel as if i was set up. NO body ever had answers to any of my questions. I was just told to keep makeing my payments. Can anyone help me?

457

ijones64

04/27/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We were also in Loan modification hell with Wells Fargo & was denied. I don’t know what else to do. We are also using credit cards to even pay for our water bill. In March of 2011 our Mortgage will go from an 5/ARM to I don’t know what? I don’t know who to turn to. I’m afraid of lawyers because we cannot afford them. I’m doing research to see what I can do. If someone has any advice, please contact me ijones642004@yahoo.com

458

KaraBoo

04/27/10 | Report as spam
Been in hell for 11 months

When I Bank of America in May of last year I was only one
month behind on my mortgage. I was going through a
divorce, finances were tight and I called to see if I could
either get that month deferred or get my payment due date
changed. The woman on the phone asked me then if I had
applied for the Making Home Affordable Plan. I told her that I
didn’t think I’d qualify because, even though I was on the
deed, the note was in my ex’s name. She convinced me that
we should go ahead and try anyway and proceeded to gather
all my income information and start the process.

That started 11 months of hell dealing with Bank of America.
Sending and re-sending and re-sending forms. Phone call
after phone call, each representative telling me something
different from the last. All the while I was getting further and
further behind on my mortgage with their “help.” Bank of
America representatives explained to me in great detail how
to fill out the documentation properly since I was not on the
loan. I was told to enter all of my information on the lines and
then sign the blank space below were my ex’s name
appeared. Also, in order to qualify, they told me that the
deed would have to be in just my name (done) and the
divorce would have to state that the house was 100% mine
(done). So, a trial modification payment was awarded based
on everything I sent them. I paid that modified amount for 6
months. I was also told during this process that even if I
were denied, I wouldn’t be expected to just come up with all
of the arrearage amount that had now accumulated. I was
told something would be worked out with that.

Well, last week my ex got a letter of Bank of America saying
that I was denied a modification because I was not in
compliance. The letter said that it was because I had missed
a payment (which I had not). When I called Bank of America
to question this they told me that I was not in compliance
because the homeowner doesn’t live on the property. They
told me that I could never have qualified for the modification
because the loan is in his name. They told me that I should
have never made it that far in the modification process and,
essentially, that their representatives screwed up. Oh, and
by the way, you now owe us $22,000 or we’re going to take
your house. No, they aren’t offering me any work out on this.
Why? Well, because I’m not on the note so they can’t help
me work out anything with the arrearage.

I have almost all of the conversations over the 11 months I
have dealt with them on audio recording. I did everything
that Bank of America told me to do and have audio proof of
how badly they screwed up.

I have contacted my local congresswoman’s office and am
sending them supporting documentation so that they can
open a case. Bank of America has told me they have
escalated my claim and that someone would be calling me
back by Friday at the latest. I heard nothing. I called and
they said I would hear back by today at the latest. Nothing
yet.

What they did was highly unethical and borders on criminal.
They had better fix their screw up because I intend to make
a whole lot of media noise if they don’t.

459

BofAlawsuit

04/27/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Forget about Bank of America Earns $3.2 Billion in First Quarter I notice they released the story on ?money watch.? Maybe they should have a press release on ?modification? watch and allow people going through their system to comment. Has everyone read the comments and complaints about BofA? I did not used to believe in bail outs until I heard BofA got Tax Payer money as a bail out on potential lies concerning modifications.

WHERE IS MY LOAN MODIFICATION BANK OF AMERICA?

If it walks like a piggy, talks like a piggy, by golly it?s a PIGGY!

BofA and it?s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled “Piggies” I invite you to listen to this song on youtube and see if it appropriately fits.

Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.

Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.

In their ties with all their backing
They don’t care what goes on around
In their eyes there’s something lacking
What they need’s a damn good whacking.

Everywhere there’s lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.

Patricia Barbosa – 818-713-2886
Assistant Vice President Office of President at Bank of America:
Call Patricia Barbosa if you want to complain about your loan modification process. She is a CEO in charge of home modifications.

When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

One blogger named Terri sent me an email stating: ?You won’t believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

Divided we might have fell America, but united we must stand!

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to both BofA link below and the CEO email

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

BofA Linked Email:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

Info on John Wright vs. Bank of America or Class Action Suit at:

http://www.unitedlawgroup.com/news_ULG_files_suit_bofa_behalf_john_wright.html

Sincerely,
Johns-wright@hotmail.com

460

Ilyce Glink

04/27/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@md4739:

That’s interesting. I thought it was all over for you. Wonder if someone has woken up over there?

Be sure to keep us posted. I’m living for every single permanent mod that I hear about.

461

jknippel

04/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Question has anyone got a loan mod succesfully from B of A?
if so do you have that info in your blog?
Thanks,
Jknippel

462

jknippel

04/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update:
I just got off the phone with BofA (my weekly call) I was disconnected the first time the second call was ok after being placed on hold and told that the information they had was my mod is with the underwriter. I corrected her and let her know my last phone I was told that the under writer headset my mod on? Needless to say they gave me the direct number of the under writer! I called (note no 800 number). I spoke to her and she explained that she did move my mod to the next stage. I of course had lots of questions here they are
1. What is the status?
* don?t know your mod is now in the queue.
2. What is the queue and who is handling it from here?
*don?t know who or where it has to go to another dept we do not even know what state!
3. Really so your saying this is like afar way land and some black hole somewhere?
* Yes unfortunately that is all we know
4. What happens next?
* Well the investor has to take a look at it and if they agree to what we recommend then they will send the paper work and notary to get signed. If you don?t like the terms you can contact your negotiator and ask for a different term. Bof A has hundreds of programs this is just the Obama one.
5. Does this mean i would have to go through this process all over if another program is chosen?
* No all the paperwork and details are here for that. Keep making your payments.
6. Who can i call then to get updates? The bank is holding us accountable for keeping up with this process how I can hold the bank accountable to do their part?
* You may call me every week if you like. I can look in the system and see if any updates are in and let you know. It is all data based and this is our only resource is finding out the updates. We did not even have a direct phone before.
7. What about my credit? I have never been late on any payments ever with the mortgage/bills ect will the bank forgive this once modified?
* I don?t know you might ask the hope team if they know the answer to this.
8. It has been six months since I have been paying the modified amount is the bank going to come back and foreclose on us if we do not qualify?
* No the bank does not want your house we are trying to keep everyone in their homes. We 100 to 200 hundred people lined up every week to work on this for BofA they of course need to be trained but BofA is doing everything they can to get these modifications process moving.

my next step I think will be to write the banks ceo the under writter was very pleasent and helpful in answering my questions. I would like to think she was honest with her answers. I will be getting to know her very well I’m sure becuse i DO plan on calling every week! One more note no time frame on when this far awy place will have an answer…..

463

destiny1

04/28/10 | Report as spam
Trial Period

I am 3 months into a 5 month trial period. They said I dont qualify for the Obama plan but they put into a loan foreberance program for 5 months. My payment dropped from 2,500 to 1,000 a month which is good. They said that if I make the payment before the 1st every month the bank will modify my loan to approx the payment I am making now, which would be fantastic! Also I checked my credit and have no negative marks yet but if I can get this reduced payment it would be worth it because I am not moving for awhile. Once you have made the payments in a loan foreberance program does that guarentee a permanant modification because 5 months really doesnt help me out that much over a 30 year period.

464

BofAlawsuit

04/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hey jknippel, the used to say the same kind of weird made up stuff to me. One even said that they could not find out what was going on because it was in a dept and it is “Top Secret”….lol You do know that it is basically just a contracted answering service BofA contracted right? They are not even at Bank of America.

That is why I have provided the following for everyone:L

Patricia Barbosa – 818-713-2886
Assistant Vice President Office of President at Bank of America:
Call Patricia Barbosa if you want to complain about your loan modification process. She is a CEO in charge of home modifications.

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to both BofA link below and the CEO email

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

BofA Linked Email:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

The lawfirm representing me set me up with my own page with the option to comment. Since I have a lawsuit against Bank of America, I am sure they will view the page. Please show your support by going to the site and showing your support with your comments about your situation.

You can do it at:
www.unitedlawgroup.com/news_ULG_files_suit_bofa_behalf_john_wright.html
comments

John Wright Vs. Bank of America

Sincerely,
Johns-wright@hotmail.com

465

lynnesm

04/29/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Jnippel: Welcome to loan mod hell!! I believe that all mortgage lender customer service reps attend the same training program!! Word of advice: just be sure to document everything..This goes for everyone in our situation..Get everyones employee id
, phone extension, whatever..I have an ongoing time line of every phone call (either when we call them or vice versa) which of course the only time they call us is when it is an “attempt to collect a debt” because no one apparently knows that we have been in loan mod for 1 1/2 years!! Will keep you posted. Today is MY weekly call to Wells Fargo…

Destiny1: Don’t know about your bank but Wells Fargo granted us a six month forbearance and then sent an attempt to foreclose notice for the arrears..Good Luck!

466

Ron10s

04/29/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am nine months into a Chase modification program. They
cannot even tell me if it is a HAMP program. The have
misread the documents so many times it is pathetic. I had a
business, but not longer have, but they keep including
income from that – even though it was losing money. It is
now sold, so it should not count at all. I found that they do
not understand that IF something is in ( ) on a P and L – it is
a loss.

I have provided all documents at least twice to at least
three different fax numbers AND mailed all documents at
least twice the the Chase Fulfillment Center.

It is back in underwriting now that I was provided the NPV
and discovered that they cannot read the P and L. Even
though they should be be including anything on the biz.

However, I must have spoken to at least 50 different people
at Chase and get 50 different answers on anything. I called
the HOPE people to see if they can get something out of
Chase – but even they seem dicey on their understanding of
things.

My guess is they only way to get some finality to any of it is
to do a BK, and eliminate all debt and force a mod on Chase
thru the court.

There really is no where to turn to get resolution if you do
not fit in their little box. Their little box is pretty small
cause most of the people they have hired have absolutely
no capacity to think out of the box.

Under the 800-848-8390 number from Chase, I started
getting calls from the Philipines – WOW that was a clueless
group- they want to know when I would sign a modification
that was over 60% of my income???

I am seriously thinking of the BK to get it done and also as
a way to take care of a bunch of unsecured debt on the big
banks.

467

BofAlawsuit

04/30/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I own a home and paid my mortgage on time for over five years! Then people where I lived started losing their homes and it hurt my customer base for my small company. I mean I have not seen anything like this the entire time I have owned my company (25 years). These greedy little piggy banks potentially cause the whole housing crisis and then got a bail out in the billions! I have been an honest business owner the entire time and paid my taxes. For what!? For them to give the Piggy Banks a bail out? The very Piggy Banks that potentially caused the crisis!? Like the idea of modifications or not, TARP received 591 billion dollars of tax payer money and if anyone is going to get a bail out, it needs to be the American Tax Payer! Can you imagine what bank made off just having $25 billion dollars?

So I would like to play a game of truth or dare with Bank of America concerning their press releases.

Truth: Did Bank Of America make any money on the 25 billion dollar bail out the Tax Payer gave you?

Dare: I dare BofA to give the following press release: “Bank of America is one of the world’s largest financial institutions giving modifications to the American Tax Payer!”
Never the less, let us give our press release for BofA to read:

Which one do you guys think they will pick? I think they would pick Dare Before they would ever pick TRUTH.

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

One blogger named Terri sent me an email stating: ?You won’t believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

Divided we might have fell America, but united we must stand!

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to both BofA link below and the CEO email

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

BofA Linked Email:

https://www3.bankofamerica.com/contact/?lob=general&contact_returnto=&state=VA

The lawfirm representing me set me up with my own page with the option to comment. Since I have a lawsuit against Bank of America, I am sure they will view the page. Please show your support by going to the site and showing your support with your comments about your situation.

You can do it at:
www.unitedlawgroup.com/news_ULG_files_suit_bofa_behalf_john_wright.html
comments

John Wright Vs. Bank of America

Sincerely,
Johns-wright@hotmail.com

468

n152sm

04/30/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ron1OS:

Also It seems that some at Chase think that “INCOME” is taking your gross business income and subtracting 25% for expenses. I have heard this multiple times… I don’t know how they get the 25% number. If you are a large volume distributor then your expenses are more like 75-80%, if you are a consultant or attorney then your expenses can be less than 10% so WHY apply an expense number if the business owner CLEARLY states what his/her expenses are in a PROFIT AND LOSS statement. It is the NET income from the business they should looking at to see how profitable the business is, but if there are multiple investors they can’t even use the NET income because it is divided across the investors. SO really they should only be looking at PERSONAL DEPOSITS for the DTI calculation and review your Business profit and loss to confirm that your business is delivering a profit that can sustain that payout to you as one of the investors.

I really hope someone reports on that item. happy

469

Jbayer55

05/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have a 30y fixed rate, with 10 year option of interest only with the last 20
Wells Fargo has the loan modification case.

-Payments are current
-Bought at $175,000 5 years ago
-Put $10,000 down.
-Value today(CA) approx. $90,000.
-Cant refi, due to current value.

470

waz_upbro1

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@lizmedrano You need to find out who owns you mortgage, I did the same with Wells and finally found out that my mortgage is owned by MBS (Mortgage-Backed Security) and they DON’T HELP ANYONE. So its a waste of time with Wells cuz they wont tell u ALL the DETAILS.

471

waz_upbro1

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Can someone explain how to get my loan modification, my mortgage is owned by MBS Mortgage-Backed Security. I pay Wells Fargo but they tell me they can not help. Please any INFO.

472

Heather3675

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have recieved my modifation today after almost a year of paying my 3 month trial period. THREE MONTHS took 10 months for a trial payment. In that time i have goine through terrible times with Bank of America home loans. I know i was not the only one, but wow Where can i turn to ,for this.
My loan is out of this world, basically they added 10 year to my loan, and also a baloon payment for my final payments that is going to double what i owe on my home, so I will have to pay THREE TIMES WHAT MY HOUSE IS WORTH.

This makes no sense, they added over 200,000 dollars to my loan, I called to ask and review the documents with someone and wouldnt you know of course nobody was able to speak with me or available to view my documents, I was told this,

IF YOU DONT AGREE DONT SIGN IT AND THATS THAT.
wow huh, what support, its going to cose me 3 times the amount of money to save a few hundred dollars month??
I have beenin contact since june of last year with them,I have had a struggle getting in contact with a person that was handling my account once, directly , they gave me a number and that number does not even go to a direct line as she stated.

So I can go on and on,
what do i do.

473

Heather3675

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

After reading that past few blogs I know Im not alone, I have about an inch of paperwork that is just loggs of my phone calls with Bank of America.!!I have seen other modification but never saw one that requires someone to have 40 year mortgage and then pay another 200,thousand dollars at the end????

Something needs to be done.

474

Heather3675

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

What does it mean to join a class action suit?

475

Heather3675

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

why does my loan modification have a 2% for 5 years then go to 5.125 for years 9-26.
Its a 40 year loan now? andi have a balloon payment of over 200,000 due at the end?

Im going to pay for 2 houses
The rate is what is now in year 9
does anyonekonw if i have more options

476

happyassacres

05/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well I hate BAC Home Servicing, LP!!!!! I am so tired of banks and there incompetent and snuddy employees. Early 2009 my husband and I applied for home mod. We applied 3-4 times before they accepted our trail home mod payments in December 09. So we have been making our payments as directed, always a week before due. So today I get a message saying that they have our final documents ready for us to sign and that we need to call to set up a time to have the notorized. So we called them this evening. But they refused to tell us our final mod. amount. So after we got off the phone with them fedex shows up with the documents. We get them out excited to see what our new payment will be…let me back track 2 weeks ago I called and was told our new payment would be the same as our current trail mod payment. Ok so we get new documents and we open them up and the payment is higher than what our orginal payment was before we even applied for the modification!!! What and where in the world is their heads, I have a good idea but I better not state it on here. We can’t make those payments. Another thing is the paperwork said it effective may 1, 2010 what it’s already may 3rd and we just recieved them!! We have til the 10th to return them, but their rep is not coming to our house until 5/10 at 5 pm.
So I have a couple of questions I hope someone can answer please help me please.
1. if we sign those papers can we apply again for mod? if so how long til we can reapply?
2. if we don’t sign them are they going to demand late fees and back payments right away?
We have never been late, but with our trail payments they added late fees. UGGG they have me so stressed. I feel gray hairs popping up as I type. Our house balance is 97,000 but our house is appraised out $240,000 so they really got us up a wall. We are having trouble refinancing because of the resent financial problems our credit score lowered.
Any suggestions??? So we try a company that can help us??
Thanks,
Lost in Indiana and snarling at bank of america

477

archer219AV

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

to waz_upbro1

The reason Wells Fargo cannot assist you is that it is only the Servicer on behalf of the owner of your mortgage. If your mortgage was securitized and pooled, then no one person or company owns it but instead it is owned in slices (called “tranches”) by purchasers of the Mortgage Backed Securities (MBS) that includes the various slices of your mortgage. This is one of the very serious legal impediments to mortgage modification that homeowners are up against. If you are interested in reading more about this, please see http://internetlawny.com/index.php/component/content/article/401. Toward the bottom of the page the term “imminent danger of default” is in bold. That paragraph explains your situation. The Program explained at http://internetlawny.com/index.php/component/content/article/431 was made available to the federal government in Spring, 2009. I do not believe that the federal government has analyzed the Program to determine whether or not it would be viable. I just don’t have enough data to determine its viability, but, in theory, the economics do work well. If the actual data supports implementation, almost all homeowners (government to determine) would have the opportunity to modify the terms of their mortgages through the Program’s pay-off mechanism using funds from the private sector rather than from lending institutions. Also, since the Program utilizes a pay-off mechanism rather than a “modification” mechanism, all homeowners should be able to utilize the Program to reduce their monthly payment. In fact, the Program’s strength is derived from helping all homeowners that want to reduce monthly payment rather than only those that are having extreme financial difficulties.

478

jknippel

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’m curious if you get as mod from the bank and it seems a big IF can you try and sell your home with the new loan? Granted at least for us our value is lower than we owe but trying to think positive that IF we get a mod and IF the market turns around enough can we sell without penalty?
Still awaiting to hear from BofA ….from that far away place that no one know where (well they said it is with the investor now and awaiting there decision) Not feeling good about this

479

pbtomson

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

happyassacres,

I don’t know if this information will help but here’s what I know from our modification. First, they look at your current overall income as compared to your debt. The goal is to get your payment to 31% of your overall income.

Treasury will partner with financial institutions to reduce homeowners? monthly mortgage payments. The lender will have to first reduce payments on mortgages to no greater than 38% Front-End Debt-to-Income (DTI) ratio. Treasury will match further reductions in monthly payments dollar-for-dollar with the lender/investor, down to a 31% Front-End DTI ratio for the borrower.

They can do this in a number of ways – but for us they reduced our interest rate down to 2%. They also changed our loan from an interest only to an interest plus principle. The 2% is for a five year period and then they go to 3% for a year and then 4% for a year and then the remainder of the loan at 5%. They can also extend the time on the loan sometimes they can/do both.

Your mortgage balance is low at $97,000 so I think the problem you are seeing is that by the time they adjust the amount that is outstanding from your mod. payments plus any other fees etc. then there isn’t a lot of difference in your payment or as you said it becomes higher.

What I’d look at before you sign is what interest rate they’ve changed you to and how does that new payment reflect your overall debt to income ratio. Is it close to the 31%? If so, then there probably isn’t much you can do but if it is not, then I’d start talking to them and finding out why.

The other big issue is to make sure your income is enough that you could afford the home you are in with your current liabilities even if they did get it down to 31%. Also, were you paying taxes and insurance in your original payment? If not, that could be the difference in the amount. They will require you to escrow these items and they always want a buffer in the account so a lot of times a payment is much higher for about a year to achieve that buffer and then it drops back down.

Without knowing your details it’s hard to say but I would think that if you accept the mod. now, you’d have a hard time getting another one done anytime soon.

I hope this helps.

480

Heather3675

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RE: Are You in Loan Modification Hell? Join the Club.

happyassacres,
I also recieved a phone call from Bof A that they had my documents, and were not able to discuss the final amount with tus. but can have a person to notorize them, at my home??
No way, why would i have a stranger come to my house before i saw the documnets , so i can sign them, i asked them to fed ex them and then i will get them notarized myself, they said that is an option too, but until i asked they never offered that, just gave me an option where i would be under pressure to agree to it.
Now i am in a situation they are due on the 10th, the payments was due on the 1st and i recieved them on the 3rd,

Nobody will discuss the modification with me from Bof A, and i have to end up paying 700,000 for a 235,000 loan.

what do to??? i am stuck, if i dont sign then what??

481

Heather3675

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Where does one go for help, and where is the 25 billion dolllars.

482

danellealtrusa@…

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Heather3675,

I suggest getting a lawyer, quick. Use Google to search for “foreclosure defense lawyers” and try to find one in your own state – that way, your state bar can be appealed to if the lawyer turns out to be a scam artist. But you may be able to find a local, reputable attorney in your phone book yellow pages. Not all attorneys are “too expensive”, either. They could turn out to be the best money you ever spent. My husband and I are in North Carolina, and found a lawyer to help us with a mortgage modification for less than $ 1000. Nor did he require all of it up front. So look around. None of us regular citizens is any match for these big mortgage banksters and their legal departments. They are counting on being considered so big that they cannot be held accountable. Best of luck to you, keep us all informed how it goes – we will be pulling for you.

483

Heather3675

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

well, I just called Bankof America again to follow up on my phone call yesterday,
There was a representative yesterday that told me they would email an underwriter and have them call me back to review my documents that was nobody to view my full documents,(even though they are dated april 3oth??) wow,
so today, i call back and here is the response from the women after i told her i was informed i would get a call back,
” WOW” she said,
i said what does wow mean, she said it again, wow!
There is nobody to call you back, there is no underwriter to review the numbers with you, the investor prepares the docuements and figures and send it to us.
-who is the investor?
“bank of new york”
” ther is noboday that can review the numbers with you or call you back, i cant even view them due ot them not being uploaded, you said they were dated april 30th, ?”
-Yes,
Wow , the last document i see he march 29th,
She then helped me understand the figures, I am a bit clearer but how in the world does this happen?
I have questions and nobody can assist me or view my modification.
They have a standard file but not my specific file.

wow

484

Heather3675

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RE: Are You in Loan Modification Hell? Join the Club.

danellealtrusa@…
I have an appointment tomorrow morning with an attorny, i am sure i will get more advice in the right direction from him,
thank you again!

485

Ilyce Glink

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From AWM via email:

I found this article on CBS moneywatch.com and it rings true for what my sister is going through right now!!

It breaks my heart to see someone who legitimately needs this help to save her home being put through the wringer on a daily basis. She has be doing everything you mentioned in the article daily, but I think she needs to contact the Treasury Department like you mentioned.

What is the process? Who should she contact in the Treasury Department?? How should she proceed with this to get the best results?? Any help would be greatly appreciated!!

486

Ilyce Glink

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Wesley via email:

I am in this Home loan hell as well. I have my loan with BOA Home Loans and have been in my trial for almost 3 months. I have hit a wall…I send (fax) the final paperwork that they say that they don’t have but i have the paperwork (i fax it so i can keep the originals). I really don’t know what to do now. I don’t want my modification to get canceled because they have incomplete paperwork. What next?

487

BofAlawsuit

05/04/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

One blogger named Terri sent me an email stating: ?You won’t believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

Another one today said: ?So I sent an email to Brian Moynihan and a couple of days later we received a call from a “Sheri” who apparently is some kind of CEO or something. She said that she would make sure that someone started working on our home loan mod right away. It has been a few days now. I have been calling to get updates and so far all I know is that we now have a negotiator assigned to our case. So I guess we will see what happens… ?

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to the CEO email

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

WELL I HAVE HAD ENOUGH AND I AM FIGHTING BACK!

John Wright Vs. Bank of America

Please join my fight or show your support through your comments at www.unitedlawgroup.com

Divided we might have fell America, but united we must stand!

Sincerely,
johns-wright@hotmail.com

488

kpsafe

05/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Ilyce,

I am experiencing this first hand. I fell behind because my spouse didn’t pay the mortgage for five months. I got a home modification trial payment that was $500 Higher than my original payment, and after my third payment exhausted my bank account. I stopped payment and sent a certified letter to Chase in hopes that they meet me half way to continue with a new monthly payment. I’ll keep you posted.

489

kpsafe

05/05/10 | Report as spam
kpsafe

Ilyce,

Let me just add the reason for the 5 month lapse was because of the lack of work in my area due to the economy. She was just too nervous to tell me. It really wasn’t her fault, as this is a scary time for everyone. We are trying to make this work without our kids feeling the wrath of the banks. I just can’t believe that the banks are getting away with what they are doing. It seems as though the people who work hard for a living are being penalized. The ones that are not feeling this pinch are the one’s who have already been established with money to cover themselves during this downturn in the economy. For those of us who took a chance in purchasing a new home about 8 years ago in hopes that the ecomomy would keep growing, are in big trouble. The bail out money should have gone right to our mortgages. Not to the Financial Institutions’ discretion. They knew this was coming. They were more prepared than we were, and we bailed them out. They are not helping us AT ALL!!!!!!!!!

490

lynnesm

05/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Just put this same post on shamethebanks.com but wanted to do it here also. Imagine our surprise yesterday when we recieved a call from a liason with the Presidents Office from Wells Fargo/ Wachovia Mortgage. After taking advice from this site I too sent certified letters and a time line of over a year and a half of “loan mod” dealings. The letters and timelines were sent to Dept. of Treasury, President of Wells Fargo and my Congressmen.
Anyway..we get the call yesterday. The rep says he is in reciept of my letter of complaint and the time line. He is sorry (blah, blah) for all that has happened. He then states that our loan mod will be “streamlined” immediately. Stating that the process usually takes 30-90 days (haha! when most of us have been in this process for a year or more!) and he continues to say it will take about a week!! Imagine our relief; finally, someone, somewhere took notice!!
I wish I could tell you that we have resolution and an end to our hell..BUT NOOO!
The rep. then begins going over my information. He says you have an arm mortgage with us right? Uhh No, I say, we have a fixed-30 year rate. Oh?!? he says. Is your loan number
$%&*& ? Uhhh, no I say. I think you HAVE THE WRONG FILE!.. At this point; it is beyond, anger, beyond frustration..We are incredulous. How much more???
note** Imagine, if I were of a criminal type nature? Who knows what other personal information I could have gotten from the poor souls file he did have!
The conversation ends with another apology. And a promise to get our file to the RIGHT person and call us back..I Won’t be holding my breath!!

491

jknippel

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RE: Are You in Loan Modification Hell? Join the Club.

RE: Heather3675

Well just got off the phone my weekly call to BofA…reading your information sounds very familiar to me.

This is the latest…by the way we are now in to our 7 month of this process….
Called the underwriter the conversation is this
Any updates for me? The package I sent to the investor is now in the system and can be seen. Who is the investor? Freddie Mac
Do you have any contact info of who i can call with the investor? no you can look them up online at FHLMC or Freddie Mac under the barrower dept What is the time lines for the investor getting back with a decision?
No time lines. In your experience what kind of time frame are you seeing the process take after it has gone to the investor? About 6 weeks, we are sometimes getting notice to re-review what we have already sent to make sure nothing is missing and upon review we find that the modification has already been done.
Once modification documents have been sent who can we contact if we have questions regarding the terms of the modification? You should have a cover letter with a name and number for questions and a time frame of when the docs should be signed. So the investor has no time frame on when they should be getting back to the barrower? no time frame that I’m aware of. In case you need these numbers when you contact the investor here is your loan
and PMI loan
with Radian.
I’m planning on writing a letter with all of my documentation on this process and see if gets anywhere.
I’m looking forward to hearing what your lawyer has to say. Please let us know this may be the next step for us to take as well.

492

meli5673

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RE: Are You in Loan Modification Hell? Join the Club.

I started modification process in October of 2009. My breach of contract expires on May 14, 2010, meaning Foreclosure starts. I am beyond patient at this point. Its good to hear that I am not alone in this “Modification Hell”. I dont understand, up until this process, I have never had a communication issue with my lender. I’m assuming it’s because, now i have a “red flagg”. I have two files, I have submitted my application, and financials twice. And as of today May 5, I get the same story, “your application will be reviewed within 15days”. Today, I took a stand and demanded a supervisor. I notified that I will contact the press, the Treasury or the someone in Government. I have kept excellent notes since last October, every conversation, every date, and every fax or communication by mail sent. It’s absurd. I was beginning to think this “Hope for Homes” was a crock. I would love some feedback, or a lead in the right direction. I dont know what to do anymore and I need help.

9 months waiting for reply…
Massachusetts

493

Ilyce Glink

05/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@kpsafe:

I’m so sorry to hear of your troubles – and the lack of help you’re getting. I cannot understand what the banks are thinking here.

Just this morning, I heard about someone who had been approved for a loan – and then, because of a mistake the buyer made after applying for the mortgage, the loan was yanked the day before the closing.

Did I mention? The buy is putting down 50 percent of the purchase price in CASH! It is not a small sum, but there just doesn’t seem to be any logical thinking going on.

No matter what Wall Street says, we are NOT in a normal mortgage market or housing market.

Let me know what happens.

494

happyassacres

05/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Check your credit report if you have BOA! We are trying to refinance since our mod payment is higher than our orginal. We found out that BOA had reported that we never made payments during our trail modification payments. This knocked our credit score down 100 points.

I am so mad at BOA they have been a royal pain the butt. There customer service is very poor. Our papers also say that there would be no late fees during the trail modification but they have charged us each month and when we send in our trail payments they apply them towards the late fee!!!

Will right more later I got to stop right because thinking about it makes me want to puke.

495

kaba29

05/05/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I, too, am in HELL with CITI Bank. I started this process in
August 09. I sent in documents several times. After
making my 3 trial payments, I called and was told it takes
time keep making the payments. Of course, I did. Then I
would get a notice that I needed to send in more
documents. I sent, made payments and phone calls.
Always the same answer, It takes time. Then I got a
posting on my account that it was under final review and I
could expect approval within 3 business days. That was
April 15. After 2 weeks I called and the rep said that was a
mistake and that no decision had been made. Then I get a
letter stating I was missing documents. I called and the rep
said I had been denied. I had too much money. I am a
teacher and have taken a pay cut and will continue to take
pay cuts for the next 2 years. But, since I have a
retirement account I don’t qualify. When I filled out the
original paperwork it stated retirement accounts would not
be affected. I am underwater in my house. I did break
down on the phone, crying, and asked to speak to the
person who made this decision. The underwriters don’t
speak to anyone. I asked to speak with a supervisor. I was
transfered to someone but I don’t think she was a
supervisor, just another rep. She said that she would see
what could be done. Nothing, I don’t make enough money.
I should do a short sale. ” is there anything else I can help
you with?” When I pull my account up it still shows the
expect an approval within 3 business days message. I have
yet to receive the official denial letter. I don’t know what to
do. How can these banks string us along for all of these
months and then say sorry. They have had this information
for months. I have made the trial payments for 9 months
but now it looks like I am behind on my payments. We
should be given the modification by default. The bank said
3 months trial, not 9! Then it sends out expect approval and
then denies. It makes no sense.

496

Ilyce Glink

05/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@happyassacres:

There are no excuses for what has been going on with the big banks and it makes me sick, too, that the government (Republicans, Democrats and Independents) continue to be more worried about big banking profits than what is going on with consumers all over the country.

The idea that “All is well” on Wall Street, so all must be well on Main Street is ludicrous.

Watch what happens now that the home buyer tax credit has ended if you think that all is well with the economy in this country.

497

drjack99

05/06/10 | Report as spam
Starting over?

I actually got an e-mail from the White House signed Barack Obama, though I’m positive he didn’t actually type it himself happy He indicated that the process for loan mod has been simplified and streamlined, and that actuall results are now being published for each of the lenders to force some accountability. Two days later I got a call from GMAC, a collection call because I am 1 month in arrears. I asked why they were calling, since my account is in the Loss Mitigation Dept. who are supposedly processing my application for modification. I discovered that, despite a letter from GMAC last month stating that they now have all the documentation necessary to process it, my loan is no longer actually being processed because I failed to return something within 10 days in the “proper format”. So now I get to start the whole application process over, from the beginning. Of course now it’s a “streamlined” process, so they assure me I will get a decision within 15 days “of their receiving all the necessary documents in the proper format.”
When your lender sends you a letter stating that they need any additional documents, the clock starts ticking, and even though their letter doesn’t state a deadline, trust me, the deadline is 10 days from the date on the letter, NOT ten days from the postmark on the envelope. In my case it took GMAC 4 days to actually mail my letter, plus two days to get here, so in reality I had 4 days to respond.

And they wonder why so many people are so angry?

498

Ilyce Glink

05/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@drjack99:

The government can say that the loan modification process has been streamlined but as far as I can tell, the only thing that’s been streamlined are the rejections homeowners are now starting to get.

But the one thing I have been hearing over and over again is you should reapply for a loan modification because it does stop foreclosure efforts (or, it is supposed to) and it does restart the clock.

Let me know what happens.

499

Heather3675

05/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hello,
i went to an attorney to review my documents i recieved from Bof A. he review them with me and explained how they deteremined the new modification. It is not what i thought, and Bof A cannot veiw the docuemtns to review them with me and explain them to me,
He mentioned that it was a good one he has seen. And to take it and in 5 year refinance, who knows , i could sell it.
but for now i have the 5 year 2% so i can catch up on bills, and hopefully get back into my full time career and not be laid off any more.

Bof A , has to be the worst experience of the pay year ever. nobody has answers, its a game to make people exhausted and just say forget it. so then, that is why only 1.27% of these banks have given approval… our of million only 12 thousand modifications. ??? where is the money and why , they did it to us the first time, approved loan for people who have no funds and now have no home,

500

BofAlawsuit

05/06/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Here is another one that took my advice and it worked:

John, You were right. Someone from BoA called me about an hour ago, and removed the late fee that was on my credit report! I can’t tell you how excited I am, and so glad that it actually worked. My credit is back in the “excellent” credit catagory now. Thank you, thank you, thank you!!!!! Sincerely, Gloria

One blogger named Terri sent me an email stating: ?You won’t believe it but while I was at work today I had a voicemail from an advocate from BofA. What do you think about that? No calls all this time, I respond to your email and I get a cal!. How do you like that one?

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of
America.

3. Please end your email ?I support John Wright vs. BofA
Lawsuit!?

4. Please send a copy of your email to
johns-wright@hotmail.com

5. Please send your email to the CEO Email below

CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

WELL I HAVE HAD ENOUGH AND I AM FIGHTING BACK!

John Wright Vs. Bank of America

Please join my fight or show your support through your comments at www.unitedlawgroup.com

Divided we might have fell America, but united we must stand!

Sincerely,
johns-wright@hotmail.com

501

Ilyce Glink

05/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Cesar via email:

Our hell with a loan modification started way back in 12/2008 here’s our story. I was self employed for the last 5.5 years ago working for structural engineers in San Francisco. Calif., that month of December 2008 my client inform me that hours will be cut from 40 to 32 per week starting now, we saw the writing on the wall, so my wife and I decided to be prepare for the storm headed our way. We applied for a loan mod from our lender Wamu who was transferring to now known Chase Bank.

I can’t forget their phrase “Wamu Cares,”

We applied and sent in all documents they requested on 12/24/2008, we were told to call in to check on status of our loan mod as much as we want, so I did, I called in once a week religiously ever week and received the same message every time “your loan is in review” call next week, in March 2009 our loan mod was denied, but I did not know that, I have been calling ever week till June 2009 when one representative told me I was denied back in March, I was pissed off, I told the rep why were we not notify and what was the reason why? I was told due to lack of one form was missing!!!

The most important thing in our lives was to make sure all loan docs were put together correctly and prior to sending them the docs, I called them 2 hours latter just to make sure they received everything, they responded that all docs were received. I asked to speak with a supervisor, but was never allow to talk to her, they said we will give her a message to call you, well that never happen and we tried many times with no luck.

We put that experience behind us and applied again in June 2009. In June I had lost my self employed business and was lucky to pickup temp work for another structural engineering firm, but this time temp work was on call type of work with no fixed hours, but none the less it was work. In Sept. 2009 I lost my on call temp work, so I called Chase bank to inform them of my income has change and needed to update my profile for them, I was told that my loan mod is in the processing dept. and it’s too late for changes or updates, they will base their decisions on the info dated when I submitted the packet when I was working temp.

I said to him, but how can this be fair? I have no income right now due to loosing my part time and the only income is my wife’s. Anyway we were denied again for the second time, our income did not match their bank criteria.

My wife and I decided to try again for the 3rd time but this time we are going with a HUD agency, we went with NACA and submitted docs on Nov 24, 2009. Well it’s May 2010 and we have not had any luck with Chase our lender or with NACA, no one seems to know anything at NACA, just another run around, there no one assigned to your loan mod with NACA that you can talk to, you need to go online to make an appointment to speak with a NACA negotiator who really does not help in any way, what a bunch of **** this all is, we are going nowhere with this HUD agency, surprising we have not received any default notice yet!!!

We are thinking to go with another HUD agency, but do not know which HUD agency really will work best and fight for us. We want to keep our home, our mortgage balance is about $485,000 and our home is value at $382,000, our mortgage payment is $3,200 and have not made any payment since Sept. 2009 when we finally ran out of money from our savings to stay current while we were in our first loan mod.

I have being working here and there again as temp on call, a day here a week there, but Chase Bank needs me to have full time employment to be consider for loan mod to work. Do not know what’s going to happen, all we wanted was to modify our home loan to save our house. Going file Bankruptcy soon Chase credit card service is suing me.

Wow!! I worked all my life, paid all my taxes on time and had great 780 credit score, always paid our bills on time, now at the age of 55, this is how it all goes down. If you have any info to who to talk to in saving our home we would really be very appreciated.

Thank you for listening to our “loan Modification from hell”

502

Ilyce Glink

05/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Jodi via email:

My servicer is Bank of America/Countrywide. I applied for a Loan Modification in Sept 2009 and Im still waiting.

As it stands now, I call BofA and a regular basis and every time I do call, I get transferred to at least 4 different departments and no one has notes from the other depts so every time I talk with someone, I get a different answer. My calls on a given day can last 4 hours and I still don’t get anything resolved.

BofA told me months ago to continue to make my monthly trial payment as I have accepted a trial offer, which I haven?t. They told my a trial packet with the trial payment info was mailed to my in January and to start making my trial payment starting in March 2010. I told BofA several times, I cannot and will not make a reduced payment without any documentation in writing. Some of BofA representatives says nothing was mailed but ?ok to make the trial payment? that nothing would be mailed to me. Then some says of course you need to receive a packet and accept the offer because what if the offer is not accepted by me, exactly!!

Currently, my modification is in workout status and it?s in underwriting. BUT WHAT ABOUT MY TRIAL PAYMENT?
I called BofA today and spent over 4 hours and I finally go someone from customer service who agreed to stay on the phone with me and see that I’m getting the round around. We both got transferred to 5 different depts with no results. Now this guy knows exactly what I’m going through. He thought at the beginning of our conversation that I was this crazy lady that didn?t know what I was talking about.

Thanks for your time

503

janeysan46

05/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, with B of A and I have a legal firm working with me. I was in a trial payment 2nd of 3 months after 18 months of back and forth with Countrywide, then BAC. They were pushing me back and forth, so we hired a legal group theat “specialized” in Home Loan Modification.
After one year, we were afforded a trial period. My husband (who is now unable to work due to permanent disability) and I were elated and ran to wire the money to the bank. I made the second payment on May 1st only to be told our trial period was cancelled due to “non-communication” with the bank. The legal rep told me, the bank did not return his call and now we have to start the process all over, and we are now technically in foreclosure.
We are no different with legal representation than without. Just out the money. Now we have to re-apply. He said it has changed now, we don’t have to wait for pre-approval, we get approval from the under-writers right away. He said it should be about two weeks. Yeah I have heard that before. After two years our credit is ruined, my husband’s health is shot, our home of 15 years is slipping away, and I am working to death trying to keep us afloat. Our house is old and we have been paying to keep it maintained. It is horrible to see what they have done stealing from all of us and we have all tried to do the right thing.

504

janeysan46

05/07/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes, with B of A and I have a legal firm working with me. I was in a trial payment 2nd of 3 months after 18 months of back and forth with Countrywide, then BAC. They were pushing me back and forth, so we hired a legal group that “specialized” in Home Loan Modification.
After one year, we were afforded a trial period. My husband (who is now unable to work due to permanent disability) and I were elated and ran to wire the money to the bank. I made the second payment on May 1st only to be told our trial period was cancelled due to “non-communication” with the bank. The legal rep told me, the bank did not return his call and now we have to start the process all over, and we are now technically in foreclosure.
We are no different with legal representation than without. Just out the money. Now we have to re-apply. He said it has changed now, we don’t have to wait for pre-approval, we get approval from the under-writers right away. He said it should be about two weeks. Yeah I have heard that before. After two years our credit is ruined, my husband’s health is shot, our home of 15 years is slipping away, and I am working to death trying to keep us afloat. Our house is old and we have been paying to keep it maintained. It is horrible to see what they have done stealing from all of us and we have all tried to do the right thing.

505

guest.guest.guest9

05/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Are you aware of the game mortgage lender playing?

I qualified for refinance through home affordable refinance program. I have been checking with my lender wells fargo from time to time through their online tool or calling them. The online tool is never ever available since the home affordable refinance program started. In my opinion, they are using the tool as a front to have you to fill up info so they can profile you and decide to call you back or not.
FYI
———————-
We apologize, but we are unable to complete your application online.

We’d like to continue working with you to find a program that meets your needs. Wells Fargo Home Mortgage has a number of refinance programs that are not available online.
————————-

506

happyassacres

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Attention: guest.guest.guest9

I was not even aware of that refinance program. Our bank is Bank of Americ and they haven’t told us crap. Ok though we get a call on Monday May 3rd, 2010 saying they have our final loan modification papers done and they needed to send a person out to notorize (speling sorry) them. Coming to our house!!!! Ok we had not even got papers yet and the bank would not tell us our payments. So after we got done arguing with BOA we went outside and there were the papers. They increase our payment instead of lowering it.

Plus since we have done the trail modification they reported the credit agencies that never payments!!! WTF is up with that? It lowered our credit score by 125 points 5 months them reporting no mortgage payment. I am so so so so mad at them, if I could get my hands on someone’s neck over their I think I would choke them or hold their cheeks and curse them out like a sailor!

We are not going to sign those modification papers we don’t agree them they never discussed them with us. When I brouht that up the lady told me well we are so busy we can’t call everyone!!! Oh comeon!

Good luck happy

507

happyassacres

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ Heather

The lawyer you seen seems kind of biasis for BOA. But get 2% interest rate is much much much better than what they gave us. Our interest rate had gone up to 7.750%!!!! Yikes and ouch that’s a big bit in the butt! Well when we got our modification papers they only put the interest rate down to 7.620% and my husband has excellent credit. At one time it 800. Now since BOA put all these negative comments on it they have dropped his credit a big drop!

We are ripping up our papers and tossing them at the notory man on monday. We are going to try and refinance.

Good luck I hope all works out for u and everyone. This is bull crap that we all have suffer like this.

God Bless all happy

508

s35flyer

05/09/10 | Reported as spam
RE: Are You in Loan Modification Hell? Join the Club.

This is a difficult article for me, I am a firm believer in you agree to something, you live by it or suffer the consequences. I had a an adjustable rate loan in the 80s. Started at 11.5% and went to 18% after 3 years. Guess what? I knew what I had signed up for, I agreed to it and when it happened I didn’t go asking society to clean up my mess. Your mortgage is not my problem and your decisions and lot in life are not my problem either. Just like my problems are not yours!

509

wvon1450

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

My loan modification has been a pleasant experience, but only because my loan was owned by a not for profit agency who responded within days to my request for help. I have friends who are working with BOA and it is a nightmare for them.

This economy is different from the past. I purchased a home for LESS than what I qualified for, I did not lose my job and I actually received a 10K raise. However my tax and HOA, loss of my investments when the market tanked, increase in my son’s tutition and the unemployment of my daughters, their husbands, my brother and sister depleted my savings. When my 10 year old car needed repairs, I had no choice but to miss a payment to fix my car.

I work everyday and I take care of myself and do a little something for my family. I don’t need society to clean up my mess. I am in the highest tax bracket. I paid to clean up the Corporate messes. I needed help to get on my feet. I am thankful that help was available to me. Is that what SOCIETY IS ABOUT?

510

screwed2010

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have three kids, my wife cannot find work, and I show a loss of pay due to the economy.

I was in loan modification with Wells Fargo. Wells Fargo is the worst they definitely do not want to help. I sent them everything they requested pay stubs, updated financial worksheets every month, and a hardship letter for a year and a half. My wife would call every week and they would say the same thing it is still in review. Just last week I called and they stated that I did not sign a “magical” form in a certain amount of time. I told them I never received this form and I would do it immediately via fax. The rep said its too late.

I believe some banks will modify and others will not.

511

davidcaloy

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

am reading the various letters from the many persons who are at their wits end to alleviate their financial plight and I ask myself who are the executives who run these corporations. Don’t they know what is happenning in their organizations and what about the employees who have to conduct and practice such deceit as to build up the hopes of these desparate applicants very well knowing that what they promise cannot be fulfilled. If these employees had any morals they would all resign and let the executives show themselves for what they are a bunch of lying, cheating and corrupt individuals who I pray one day will experience what these poor dispirited applicants going through. And where are our representatives in the Congress and Senate. I guess fattenning themselves at taxpayers expense and not caring a hoot for these people who are about to lose their homes, savings and their safety. Why are we not spending the $MN fighting the wars in the Middle East on fixing our citizens financial problems. Unless we have a major demonstration in Washington to protest these situations the popular media will not take note to he public’s attention. And that is the pity. I pray that these suffering victims will all write their reps in Congress to do something about their desparate situations.

512

danellealtrusa@…

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

To wvon1450: What non-profit agency owns your home loan?
Could any of the rest of us possibly qualify to get our loans refinanced by it?

It seems to me, that some non-profit agencies should step up to the plate and refinance some of these loans, at reasonable terms. It saddened me to hear that Habitat For Humanity was buying up FORECLOSURES and then repairing and reselling those houses to less fortunate folks. So the middle class is being raped in effect by both the higher AND lower socioeconomic classes, with Habitat’s help!

513

happyassacres

05/09/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Attention: s35flyer (you smug sob)

You know this a if message board for people go through hell right now trying to keep their homes, something we have worked hard for and deserve, something to keep our families safe and warm. So none of us here really care to hear from you. If you are so happy than why are you on here? How did you stumble on here? You must be interested in modification or do you just like to pee all over someone else? I think you just a smart butt (other words really would be more approiate but I will spare others from reading them).

Also no one here is asking for your help! Boy someone thinks an awful lot of themselves.

I have worked hard all my life, my husband has worked hard all his life, we bought a foreclosure home for $104,000 after putting a new roof and all new plumbing and heating it appraised at $240,000. We were smart we did our research. We had money in our savings account, we had a good life. Then I got sick with a really bad lung infection that left me with a collasped lung and in the hospital. I lost my job from that and I have not be able to find a new one.

I am not asking society to clean up my mess. I am not asking you some smart a to clean up my mess. In fact I don’t even care for you after reading you message and I am glad I don’t know you, I am a better person for not knowing you. You have really pissed me off because all of us on here are just trying to save our dream of home ownership and trying to provide for our family oh and yes feed them too. It’s not because we are lazy, don’t work, don’t want to work, and we aren’t looking for welfare or pitty.

I also am not stupid nor is my wonderful husband we knew what we getting but some times things happen that our beyound our control. That’s were faith comes in, faith in God, faith in your beliefs, faith in your family, and friends.

Sorry to everyone else reading this but this person really struck a nerve in me and has my blood boiling.

514

Shad777

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Chase bank sold my house without my knowledge and the
new owner is demanding that i get out of the residence. The
Bank claims that they made an attempt to contact me one
time via my cell phone which I failed to answer but they
also didn’t leave a message either. Well the twist in this
whole mess is the bank is fully aware that a year ago I was
involved in a automobile accident while working , which is
the only reason I fell behind on my payments is the
difference in my pay is about $8000.00 dollars a month. I
went from having a $12,000.00 a month income to a
$3600.00 dollar income over night all because somebody
hit me from behind while I was parked in traffic on the
freeway at 1:30PM on a friday afternoon in SoCal. I suffered
a Broken Neck in this accident and have been trying many
treatments to get the feeling back in my hands which it
appears I’m going to have to go in for another surgery to
correct this problem. For the last year or so I had worked
out an agreement with Chase Bank that I would pay them a
$1000.00 dollars a month until I recovered from my injuries
I suffered in an accident that was absolutely NOT my fault.
A few months back a bank rep contacted me and said that
they (Chase Bank) were going to Loan Mod my house for me
under the new Obama Bill and they would be sending me all
the paperwork for me to review and see if the payment
would work for my current situation. That paperwork never
arrived only thing that came to my residence was the new
owner telling me He had just purchased my house and he
needed me out as soon as possible . I explained to him my
current situation and I also said that I can NOT physically
move even if I wanted to. He (the New Owner) shrugged it
off and said that wasnt really a concern of his and not his
problem I’d have to work that out with the bank. So I have
been calling the bank everyday trying to talk to somebody
that can help me and getting NO where with them at all just
transferred from department to department until my cell
would either go dead or lose connection to where I’d have to
call back. I’ve been told there is nothing they can do for me
at this point the house is already sold and I’m just going to
have to figure it out on my own or try to work something
out with the new Owner which is just asking how soon i can
be out and isn’t interested in dealing with me at all. He (the
New Owner) calls my cell at least twice daily just to ask if I
have made any arrangements and by what date I will be
gone . At this time it has got to the point where as soon as I
give the rep at Chase Bank my info they just hang up on me
as if I’ve done something wrong. They’ve been so
unbelievably rude to me it makes me sick to my stomach
that they could have absolutely zero compassion for
somebody that is disabled and they know by my past
payments while I was working not only did I pay my
mortgage on time I was paying down the loan an extra
$1000.00 a month. So here I am sitting in what once was
my Home ( the so-called American Dream ) wondering what
I can do from this point due to my disability I have few
options and I don’t have family close by to help me either
and considering that I’m going to be having another surgery
soon with no place to recover because all I can see now is
I’m going to Homeless and Disabled. Does this really seem
fair to you that I miss 1 phone call without a voicemail
attach and now I’m going to be out on the streets with all
my belongings that I cant even physically carry myself if I
wanted too. Does anybody have any suggestions for my
situation because i don’t know where to go from here this
has turned into the American Nightmare Please Help if you
have any info I may need to stop Chase Bank from putting
me out on the streets

515

Ilyce Glink

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Shirley via email:

I bought my home for $93,000, 15-yr. fixed, 5% about 7 years ago. Within months (I was in the process of applying for life insurance), I had a severe stroke which damaged my vision and lost me my lucrative teaching job. I have used up my savings, borrowed from my already-decimated retirement fund and have recently been working three-part-time menial jobs (70-80) hours a week to keep up with the payment. I applied to Citi for mitigation and AFTER months and months of repeated (they kept losing it) paperwork, I was told that I should never have applied, that I “was not eligible to begin with” because I had not defaulted for three months prior to applying. I wasn’t told this until AFTER all the paperwork and waiting. They offered to cut my payment by 50% for Three Months “so that I could catch up on my finances” and then make balloon payments to catch up on the loan.

I’ve worked very hard to get healthier and working six-and-a-half days a week to make that payment for a house that is not worth 30% of the loan balance is killing me so I am walking.

I know a lot of people who would love a paying roomie to help with their mortgages. My home is too small (840 sq. ft.) for a roomie or I’d consider it.

516

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

From Jeff via email:

I AM IN THE 5TH MONTH OF MY CHASE LOAN MODIFICATION HELL, MY WIFE AND I BOTH WORK IN THE ENGINEERING/BUILDING INDUSTRY, NEEDLESS TO SAY WE HAVE BOTH BEEN LAID OFF FROM OUR JOBS. UNEMPLOYMENT AND CREDIT CARDS ARE WHAT WE LIVE ON NOW, MY WIFE’S UNEMPLOYMENT IS ON ITS LAST MONTH, WE HAVE NEVER MISSED OR BEEN LATE ON A PAYMENT, AND ITS ENDLESS PAPERS AND FORMS THAT, OH WE NEED THIS AND THEN WE NEED THAT, WHAT ARE THESE DELAY TACTICS? I JUST DON’T UNDERSTAND, WE BOTH MADE A NICE SALARY, WHAT THE HECK IS TAKING SO LONG!!!!!

517

wright4ulg

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

When gas went up in the 90s, President Clinton responded ?It looks like someone is playing politics.? Who knows, maybe that was the day that a law being passed that stipulated they had to pay more than 75 million. Maybe they rose the gas rates to remind the President that they have the power to create and economic crisis, with one stroke of a pen. HOW DARE THESE OIL PIGGIES HOLD OUR PRESIDENTS AND THE AMERICAN ECONOMY HOSTAGE WITH THREATS OF ECONOMIC SABOTAGE!

Piggy Banks:
But there is a bigger spill on the horizon my friend. This spill is going to effect every coast line in America. It is called the GREAT FORECLOSURE SPILL! It will also keep bubbling and bubbling and bubbling foreclosures. It is still going to happen, even though the American Tax Payer funded TARP with a potential 581 BILLION DOLLARS as BAIL OUT money to the piggy banks. I mean if the government is in the lending business, why not have just loaned it to the American homeowner directly? I mean these piggy banks caused the whole mortgage crisis in the first place. TARP gave one bank $45 BILLION DOLLARS! Just like Clinton said with the oil companies, it now looks like Bank of America is ?playing politics with the modification process.? While dealing with the piggy banks, President Obama and Bush had the same look of fear on their face, as President Clinton did with the oil companies. HOW DARE THESE PIGGY BANKS HOLD OUR PRESIDENTS AND THE AMERICAN ECONOMY HOSTAGE WITH THREATS OF ECONOMIC SABOTAGE!

I dedicate to both the Piggy Oil Companies and Piggy Banks the following song by George Harrision and John Lennon. Appropriately titled ?Piggies? I invite you to listen to it on youtube as you read the words

Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.

Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.

In their ties with all their backing
They don’t care what goes on around
In their eyes there’s something lacking
What they need’s a damn good whacking.

Everywhere there’s lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.

I AM FIGHTING BACK!

You can read my story or show your support in your comments at: Unitedlawgroup.com
under the John Wright vs. Bank of America Lawsuit

Please send an email to BofA CEO with ?I SUPPORT JOHN WRIGHT VS. BANK OF AMERICA?: brian.t.moynihan@bankofamerica.com

Divided we may have fell America. But UNITED WE WILL STAND!

Sincerely,
Johns-wright@hotmail.com

518

desperateinatlanta

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am honestly living in hell with Wells Fargo. We agreed to loan modification terms last September 2009. I have made all my payments and provided all the paper work requested (often the same thing over and over). I answer their calls, respond timely. In April I received a letter saying they had all the documents that they need from me. Two weeks later I received a letter from WFHM stating that I was declined for loan modification because ” I HAD NOT DELIVERED ALL OF THE INFORMATION THEY HAD REQUESTED”. THEY PUT MY HOUSE BACK INTO FORECLOSURE STATUS! My expenses have been reduced and my income has increased since we “pre-qualified” for the modification. I can afford my house but they are like a brick wall. HELP! I have “re-applied” for loan modification over the phone as they asked but was denied (remember, my income is up and expenses down and all payments have been made) for “pre-approval”. They told me to send in all new information so they could find a program that fit my needs which I have done. In the meantime, I am receiving demand letters for the full amount past due from the foreclosure attorney. I NEED HELP. I DON’T WANT TO LOOSE MY HOME.
KINDEST REGARDS,
A DESPERATE HOMEOWNER

519

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

@desperateinAtlanta:

I’m hearing that it pays to reapply for a loan modification as the rules keep changing. Call 888-995-HOPE and speak to a HUD-certified housing counselor ASAP.

Ilyce

520

msmush

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RE: Are You in Loan Modification Hell? Join the Club.

My friend is in Loan Modification Hell, and has been there for over a year. He recently went through a divorce (supposed to be a hardship reason) and his business sufferred from the recession during the first part of 2009 (no income for 3 months). So his income has been cut and he has lost the other person responsible for 1/2 the mortgage payment (utilities, etc.) has moved out. He applied for a modification with Chase in March 2009 (with the assistance of a lawyer) and was given a 3 month trial (July – Sept 2009). In October he received a phone call from Chase that he was approved and to watch for papers to sign in the mail (call should have gone to lawyer). Chase kept sending letters that he was missing documentation so the lawyer kept sending anything they asked for (must have sent documentation 10 times). He kept paying the trial payments and in January he received a call from Chase Collections (this call should have come from loan dept) – he said call my lawyer and they said they didn’t have to even talk to him that this was a courtesy call & he didn’t qualify for a modification because he didn’t make enough money. His lawyer contacted Chase and they told him to send more paperwork and continue making trial payments. The end of March 2010, he received a letter from Chase stating that he made too much money and did not qualify for a modification, and that he had 30 days to ask for an explanation of the NPV formula and 30 days to respond to the formula – the letter stated that there were other options if he wanted to stay in his home. The lawyer contacted Chase and found out that they reviewed his business bank account and because they made a large deposit that month and something about 25% that he made too much money (my friend is given a monthly salary & this is working capital). 2 weeks later he is given date of sale for first week of May (what about the 60 days the March letter stated for asking and reviewing the NPV formula). The lawyer had my friend contact a congressman, who called Chase Executive Offices, and they assigned a new Case Worker. He just sent new modification paperwork and explanation of how company finances work today (Chase moved date of sale, but wouldn’t give date – last weekend my friend received an ad from a realtor that listed the new date of sale as June 2010). All he is asking for is a modification on an underwater property.

There is a lot of good information here for next move to keep house.

521

jminer

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RE: Are You in Loan Modification Hell? Join the Club.

We are in Loan Mod. Hell!
Same as most of you folks. Our Hell is provided by GMAC.
The latest denial letter: “Your hardship affidavit was not found” B.S.

522

kolony2000

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes….I am in Hell. I thought that this was just a random thing that was going on and today I decided to check on complaints against Wells Fargo Loan Mod program. Boy was I surprised that the exact thing was going on with me. Since I started the program in March/April of 2009 I have been on top of the bank to check my status. I had to submit my financial worksheet many times along with other financial doc, contracts, the whole 3 month trial and I’m still on review status. So after researching through all the complaints I got the Wells Fargo Executive office telephone number. I finally got some answers and they were not good ones. I was told that they kept me in review status because I did not qualify for any of the Hamp programs. And that I was lucky not to be denied cause it would put me in foreclosure. LUCKY????? now I was never behind to begin with but at the time of applying i had given birth to my twins and was laid off from work. We still managed to make the payments on time since we did not want to ruin our credit or lose our home. Ever since we did the trial payment plan I now recieve foreclosure letters, and a ballon bill of the difference not paid due to the decreased amount during and currently of the trial period. I was also told that I hadn’t submitted any financial updates (which I was told that everything was current from the loan mod dept). She also said that I didn’t make enough to qualify. What??????? So my question was how can you help people that couldn’t pay for months and can’t help (me) that is trying to pay you??? guess what???? no answer. It’s been over a year that I have been dealling with WF and I truly beleive that they are giving us the run around cause they have found loop holes since gaining the bailout money. I just want to get out of this loan mod process and find another way. I don’t feel it’s worth the anxiety. Today was really a bad for me during and after the several calls to WF.

oh by the way here is the direct number to the Executive office. Call them and give them hell. 800-853-8516. THey have no empathy. So just give it to them straight.

523

kolony2000

05/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Here is the Wells Fargo Executive office number.

800-853-8516

524

Ilyce Glink

05/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Daniel via email:

I am so happy to have someone to send this too that knows whats going on.
I lost my job a year ago in March (March 19, 2009) Due to the business having financial difficulties. I made my house payments through May. Went on unemployment in June, and got 3 mos. behind on my house payments. Our income went from a take home pay of nearly 5,000 to under 2,000/ mo. We called right away about the motification, jumped through EVERY hoop Bank of America gave us. Sent everything (bank statements, employment records, w2’s, notarized hardship letter) to them exactly when they told us to. Finally they put us on a 3 month trial period. They told us that if we made the new payments on time each month we would be approved on a perm. basis. We did, every month, even paid early. We never heard anything from them, although we called A LOT! Went on to make 3 more payments of our new modified payment. Today I get a letter saying we are not approved AFTER ALL THAT! They said they never got a paper (2009 W2’s) They NEVER asked for them. I am currently back at work,
only making a little more then half of my old salary, but it’s steady. We have countless medical bills due to me loosing my insurance when I was laid off. I have 3 young children and I just can’t loose my home. I don’t know what to do.
Please help me. What can I do to save my home? I have nothing in savings and they want 13,000 right now.

525

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

Daniel:

I’m not sure what you can do to save your home. You may be able to file for bankruptcy, which would stop any foreclosure action. It’s possible that the bankruptcy judge would see what has been going on and would force the lender to the table and possibly rule in your favor. I’m hearing from bankruptcy judges that they are doing that more and more because they feel what is going on is so unfair.

But court is a crapshoot. And, it may not come out on your side.

I think you should contact a HUD-certified housing counselor and discuss your options. Perhaps if you go through the process again (refile) with them, you might have more luck. Try 888-995-HOPE.

If that doesn’t work, and contacting the lender’s executive office doesn’t work, and contacting your congressional representatives in Washington, DC doesn’t work, you may be out of options.

Let me know what happens. I am so sorry.

526

jminer

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RE: Are You in Loan Modification Hell? Join the Club.

Anyone have success with GMAC?

527

drjack99

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RE: Are You in Loan Modification Hell? Join the Club.

RE: jminers Q about GMAC – I learned last week that my application was NOT being processed because they had not received all the documents in the proper format. Of course they didn’t write or call to tell me that. Instead I started getting collection calls from the loan servicing department. I asked why, since being in the loan mod process should stop those calls. They told me I wasn’t IN the process. I was encouraged to reapply, and this time, use only their forms available on their website (an 8 page group). I also got an email from the White House in response to my questions about accountability measures or procedures. In that e-mail president Obama (or a spokesperson) said that they had streamlined the process and are publishing the results for each lender that recieved governments funds, regarding either refinance or modification applications, indicating that visibility would be a first step in the accountability process. I reapplied, using GMAC’s documents, and sent everything by FAX, which they strongly prefer. I am to call after 48 hours to confirm receipt, and then weekly to check on the status. They are supposed to advise me of their decsion within 15 days, and even said I could very likely be in the trial payment period by June.

So, no success to report, except to say that it was easy this time to give them what they want, and 15 days is much better than many months. I have been told that if you fail to call, you might as well not apply. Them contact at GMAC took my frustration quite well because I told her it wa not directed at her, but I felt like I had been given a well-orchestrated runaround, and I had serious doubts as to whether GMAC, CHASE, WF, or any other major lender had any real desire to help any of us. She assured me that they had modified MANY loans. I asked her why the letter I received from them stating that they now had all the necessary documents to proceed didn’t mean anything, since two weeks later they said that one document wasn’t in the correct format and since they didn’t get it the way they require, they dropped my application? Different people say different things to the same question, so how am I to know who to believe? She said “We’ve trained a lot of new agents.”
I will post further as this RE-application process continues. Tomorrow is my 48 hr call.

528

kpsafe

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RE: Are You in Loan Modification Hell? Join the Club.

Dear Ilyce,

Thank you so much for starting this blog and for your concern regarding my personal situation. I’m hoping it will have a bearing on how these bailed out companies will respond to people.

I’ve been fortunate the past few months and was able to meet my 3 month trial period payments. I can no longer afford to meet my “higher than original” trial payment and addressed it with a certified letter to Chase. The reason is due to sporadic emplyment and other essential expenses. They have not asked for any updated paperwork or income documents.

Per my last conversation with the Lost Mit Dept in NY, I was told to send what I can in order to show intent to stay obligated to my lender and that it will help when they finalize my modification. We shall see, however I do feel comfortable with how it will turn out, since I am currently still employed even if it is sporadic. If I pay the said amount, I will not be able to pay for anything else which includes Gas, Electric, Cable, Food, and lastly……My kids activities (sports) which is costly.

I will keep you posted.

Please stay in touch, your work is appreciated and I think necessary.

kpsafe

529

Ilyce Glink

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RE: Are You in Loan Modification Hell? Join the Club.

@kpsafe:

You will need to be in touch with your lender proactively, I think. It seems that folks who let things lie and wait for the lender to respond are the ones having a tremendous amount of problems when documents suddenly “go missing.”

For everyone on this list, I’m going to throw out a plug for Credability.org which is also known as Consumer Credit Counseling Service of Greater Atlanta. These folks are HUD-certified housing counselors, certified credit counselors and just all around helpful. They offer free budget counseling and might be able to help you figure out where you can free up cash in your budget.

They are there to help.

Full Disclosure: I act as an unpaid advisor and consultant to CCCS of Greater Atlanta, guiding them on how to connect better with consumers. I don’t get anything out of it if you go there for help, but I know the folks who run it and they’re terrific people.

530

lynnesm

05/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

kolony2000 – Boy do I feel your pain with Wells Fargo!! (see post 490 for my latest update with this heinous, morally corrupt company)!!! Still..days later and yet another call to the rep. (who claims to work as a liason to the Presidents office) begging him to transfer my case to the CORRECT person..not a word. I call the person who is said to be our negotiator..ha! He states that he has a pile of files on his desk and has yet to get to ours!!! I wonder how long those files have been there, considering our “loan mod” started in November of 2008?!? Time again for my weekly call and to update my “timeline” nightmare that is quickly becoming a horror novel!!!

531

Wolf Man

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RE: Are You in Loan Modification Hell? Join the Club.

I can’t say enough good things about the HUD organization listed above in Post 525!!

The person I spoke with was actually a concerned Human that understood the issues facing many of us. There are programs out there and also within your lender that are outside the HAMP program. THEY are initiating contact on my behalf to:

1) get the actual reason for denial for the modification – to date Citi has not informed me as to WHY

2) contact the Colelctions dept at Citi to try to get the arrears tacked on the end of the Loan and return to the original payment (Not the increased 1500 Monthly that was proposed as a Modification a while ago)

3) keep me informed every step of the way

Use the resources available to us… We may actually prevail

532

Ilyce Glink

05/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’m glad Hope for Homeowners (888)995-HOPE has been helpful to you. I think they are instrumental in helping get many of the permanent loan mods we’re seeing (though I wish it were more).

If you contact Credability.org, part of CCCS of Greater Atlanta, you’ll get the same HUD-Certified Housing Counselors to help you.

Let me know what happens.

533

wezie13

05/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We are in the same boat with Chase. We submit all the papers, they log it that they were received and then nothing.
Then 60 days later they ask for all the info to be updated all over again. They also have me on a do not call basis.
That is a tactic to keep me from calling in and asking questions. Help.

534

tnjburgio

05/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I have been in Wells Fargo/ASC hell for a year. Last year they offered me a modification that really was not a modification at all. In December I was approved for the trial period payments and I was never one day late. On May 1st, I made another good faith payment of $2,000 which they happily took. On May 10th I called the Office of the President, I have been dealing with the not the regular modification department, I was told that I passed the 1st process of review and it would be a week or 2 but everything looked good. On May 11th I received a call that the modification was denied.

Apparently I was never in HAMP program, I was put inthe special foreberance program. I think it is a sham that Wells Fargo and other banks can reap the benefits of TARP and not help people stay in there home. When in the trial period I think they had lowered my interest rate to about 5%. My mortgage is now at 7.65%. I do not have a Fannie Mae or Freddie Mac loan, I am not afforded the privelages that other homeowners have. I am waiting for an investor to say yes or no. I have paid over $200,000 in payments over the last 3 years and nothing seems good enough for Wells Fargo or the investors.

I have contacted HOPE and maybe they can do somethign for me.

535

drjack99

05/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Here’s the promised update on my GMAC mod situation -
yesterday at 3:30 pm, almost exactly 48 hours after I faxed my new application (the first one wasn’t denied – it just got buried in bureaucracy) to the Loss Mitigation Department @ GMAC. The person who answered quickly confirmed my identity and asked why I was calling. She very quickly located my files, and after just a brief delay said, “Mr. XXXXXX, we have all the documents and your application for a loan modification is now being processed. It should take about 15 days, but you can call again next week to check on the status.” Oh, and I got thru to her on the very first dial. Everything about this timie feels totally different. I’ll keep you posted.

536

Ilyce Glink

05/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Mike via email:

I know you wrote this a while ago but thought maybe you would have some advice for me as I’ve been having issues with my modification as well. My mortgage is with Bank of America. I started my trial payments in october of ‘09, made all of my trial payments, got my final modification papers, signed, notorized and sent them back, they recieved them December 29th. It is now May 11th 2010 and they still have not updated the account to reflect the new terms, and yes I continued to make payments on time every month. As a matter of fact I have never been late, not even when I started the whole process, I was current the whole time. I even got back the final documents from Bank of America signed and notorized, yet I can’t get them to update the account. All along my account is a mess, showing I’m behind since October, of course this has totally screwed up my credit that was excellent. I call constantly, getting a different story each time, my account was supposedly escalated a few times to be fixed but that has yet to happen. I really just want to speak to one person at Bank of America, a contact that can help me, not talking to a new person each time. On Monday when I called I actually spoke to 5 different people in a span of about a an hour, each time having to explain myself. Do you have any advice for me? Thanks, Mike

537

Ilyce Glink

05/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From EP via email:

Need professional advice,lost by job in may of 2009,found a job making half of what I used to make.Bank of America put me on a trial payment plan, received a letter from them saying that I owed them $23,000 due in a couple of they and that my house is in foreclosure.PLEASE GIVE ME SOME ADVICE ON WHAT TO DO TRY CALLING THEM BUT GET A DIFFERENT PERSON ALL THE TIME.THANKS

538

lynnesm

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Kolony2000..Took your advice and called Wells Fargo Executive Office this am. After almost 2 years in Loan Mod she said she will be working with me directly. And Surprise! She needs to overnite a financial packet?!?!? Pretty sure I could fill it out blindfolded, since this will be about the 10th one we have done! Wish us luck!

539

Jolly Roger 2010

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Dear Ilyce,

Do you have some names or phone number’s for U S Bank. I have just been denied for a Home Modification even though my mortgage is 51% of my gross income. I am a government employee who has taken benefit reductions (thus lower pay) and will be taking unpaid furlough days..thus a pay cut. They said that I did not qualify under the government program even though I have a Freddie Mac loan. I have not missed any payments, but my savings are gone, not to mention I have termites, which I might just let them have a feast!

540

wright4ulg

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Come on guys! I need your help! If anyone who is with BofA and is feeling abused and isolated from the loan modification process, please visit my blog at www.piggybankblog.com

541

marshallcrew

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thank you for your story. Somehow, it helps to know we are not alone. My perception of “loan modification hell” is a process through which Wells Fargo hands the customers a shovel and instructs the customers to dig a deep hole that Wells Fargo can bury them in. My husband and I were 1 payment late with one payment due when Wells Fargo offered us a loan modification due to our reduced income. We were instructed to begin paying $455.56 a month for three months. We were assured that because of the huge reduction in our income, it was very unlikely a modification would be denied. They told us the plan would reduce our interest rate, which would result in a lower note. We made every payment as instructed for 6 months and provided every document requested. Last week, we received a phone call announcing “very good news.” Our loan might be modified if we successfully complete another trial period. For this new trial period, our payments will be $726 a month; however, our interest would not be reduced. The original payments were $736.00. The consequence of trusting Wells Fargo and following instructions is that now we are 5 months behind. While the modification department is working, the collections department is working on a different agenda. We understand that our loan is being accelerated. Today, we received a letter that offers us another trial period. Three months of $726.00 on time, and they will consider a modification. However, “additional funds may be required.” Now it is called a forebearance – not a modification. This really feels like a very manipulative process through which Wells Fargo deliberately forces home owners into foreclosure. It is an absolute set up for failure. If we make the next three payments on time, we are told on the phone that they will foregive the past due interest; however, the letters state quiet the contrary. It is a sad day when consumers cannot trust lenders to just speak the truth. Thank you for providing an outlet for my frustration.

542

Ilyce Glink

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Anonymous, via email:

I usually don?t write on message boards because I mind my own business and don?t like to meddle in other people?s lives. Having said all this, it?s despicable how banks are treating people. They took the bail out money but don?t give a crap about taxpayers, which really pisses me off. These are real people with real problems.

I was laid off back in 3/09 and I was thinking about loan mod or short sale and, after researching many different sites, decided to go with short sale. I stopped making mortgage payment starting 4/09 and got done with short sale on 9/09.

I saved roughly 6 months of mortgage payment plus ? of property tax and had enough for security deposit for apartment and then some. My perfect credit gone, however, that?s the sacrifice I made for peace of mind.

Now, my life is much simpler (got rid of all the junk during the move), moved closer to new work and don?t have to worry about doing yard work on weekends. Sure, I now live in an apartment but who cares, I?ll rather have less stressful life than trying to save my underwater house. My credit will pick up and I?ll be eligible to buy a home again after 2 yrs from short sale.

I?m not sharing this story to brag about my situation. I know it?s very stressful to lose a job and go through financial difficulty and dealing with the stupid-don?t-give-a-crap banks.

Stop making your payments and save that money. Stay in your place as long as possible while saving cash. Hopefully banks will eventually give you loan mod but there is a good chance they won?t.

If not, go with short sale (seems like banks are more willing to do short sale). Also, remember that you don?t have to include forgiven debt as income for IRS and California. Important thing is SAVE YOUR CASH, start selling your crap on craigslist to save more cash, and be ready to move out on short notice.

Good luck and use this opportunity to be closer to your family rather than fight / take out your frustration on them.

543

happyassacres

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Does any one have the email address for the CEO of Bank of America or also known as BAC Home Loan Servicing LP? I am in dire need to find it.
Thank you,
Deb
dflong@yahoo.com

544

happyassacres

05/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I found the email and contact for the CEO of Bank of America aka BAC Home Loan Servicing LP
Here it is for everyone else:
BRIAN T. MOYNIHAN
BANK OF AMERICA CORPORATE CENTER
100 NORTH TRYON STREET,
CHARLOTTE, NC. 28255, U.S.A
MR.BRIAN T. MOYNIHAN
CEO, BANK OF AMERICA
TEL: 704-625-0234
FAX: 206-338-0618
EMAIL: brianmoynihan@bankofamericacorporatecenter.com
ceoboabrianmoynihan@presidency.com
ceobrianmoynihan@aol.com

545

MLeMoyne

05/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I Must be in “Special Loan Modification Hell.” My problem began wI Must hen I retired last year from the State of Louisiana. I went to the Social Security office to prequalify for retirement, completed all my state required paperwork said bye, bye and went on my merry way. Then I discovered:
1. I worked in the private sector for 23 years but because I worked for the state for 16 years my Social Security income would be cut by several hundred $$ a month.
2. After I retired I discovered the clerk at Social Security made an additional $300. + a month error in my stated income… and yes I did everything short of starting a riot at the SS office and still only got the explanation of “Oops! She made an error, sorry”
3. The only thing I did know was that I would loose $100. to $150. a month for early retirement at 62.
The above 1, 2 & 3 pretty much added up to most of my mortgage payment. I began falling behind and my lender, Standard Mortgage does not accept partial payments, you have to make a whole payment or if you beg and grovel enough you can make it up in two payments within the following month. That does not help when you are in a financial crisis.
I received a phone call from a company offering “Mortgage Remodification” I met with them, gave them post dated checks, was advised not to make any mortgage payments and with much relief looked forward to retirement with a mortgage I would be able to afford.
About a month later I received a call from my mortgage company informing me “we will NOT work with any other company, but we will work on remodifying your mortgage ourselves.” I had to close my checking account to stop the other company from cashing the remaining checks and reopen another account. Lost several hundred $$ up front on that one.
I sat back and waited. And waited. One day I got a phone call from one of the guys I had spoken to previously and he proceeded to speak in a very loud obnoxious tone accusing me of submitting false information on the documentation I sent in. He asked me if I knew what mail fraud and bank fraud were and proceded to read the law to me, then threatened to file those charges against me! He would not listen to me as I tried to explain that I did know exactly what both of those crimes were.
He insisted I had spoken to another officer within the company and Demanded to know where I had hidden my money. I was so confused and angry I could not even think straight. He further informed me I should be able to follow the budget this other person had drawn up. At that point I just said “please have him send me that budget I’d love to see it because it must be magic and I want him to tell me where I got all that imaginary money!
He hung up and called back a short while later to apologise saying he was mistaken I had never spoken to the other officer. When I informed him the last thing I did before I retired from the LA Dept. of Justice, was testify in a Federal trial down the street from his office and requested that he take a walk down there and pull the file and see what that outcome was so he would understand that yes I understood Federal Law, All of it! HE denied accusing me of anything!!
Then it gets bizzare since then I have received no less than 3 payment books from Standard, after I was informed I was in forcloseure, I received another payment book and finally a letter that only stated “You are not eligible for mortgage remodification” nothing more.
After that I was told I could still save my home and at the last minute some one offered to catch up the mortgage payments so I could at least make some repairs and sell my home. Well From The Pit Of Hell MY Lender came up with this:
WE NOW HAVE FEES!! So instead owing between $6000 and $7000. in back payments my lender wanted over $17,000.
So I have to walk away. It would’nt be so bad if I had not put $45,000. down on a $105,000. house refinanced two years after I bought it, put a new roof on it and have a garage fiull of remodling supplies like real wood flooring and only owed $68,000. on it. I feel like they did ever thing humanly possible to assure the loss of my home.
Can some one please tell me there is a very special very very unpleasant place for these people. But most of all: WHY DOES OUR GOVERNMENT KEEP BAILING OUT BIG BUSINESS, LET THEM KEEP THEIR BIG SALRIES, BONUSES & PERKS, WHILE THOUSANDS – MILLIONS OF WORKING FAMILIES ARE STRUGGLING AND STILL LOOSING EVERYTHING? (and yes I was yelling, sorry) Why is it since the President put programs in place to help people keep their homes more and more people are loosing their homes?
Someone will have to answer for the horrible things happening to people young and old. I do not know how these people lay their heads down and sleep at night. And we wonder why people loose it and why the world is the way it is.
I have had to just step back and realize it’s money I’m loosing, not my family, health, friends or the little things in life that make me who I am. Money cannot buy that. In a way I feel sorry for those people they can not be human therefore they can not be. They must just sit and stare at the nothingness before them that is them. That my friends is their Hell.
MLeMoyne

546

saltlakesnowboarder

05/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

wells fatgo is doing the same to me.. They are simply making everyone run around in circles while they have NO plan on modifying loans..only to make even MORE money. What a joke. It didn’t take them this long to take my money or push thru the original loan. Big money rules and OWNS our government. The rest of us should revolt!!!!!!!!!!!!

547

littlemissjellyfish

05/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’m in hell and I know it’s going to get worse before it gets better! I’m currently behind 2 mortgage payments ( I pay $1340.00 a month), but have been struggling for 2 years.
My father, who rents from me, was laid off after returning to work after surgery. He has been looking for work, but has been unsuccessful thus far.
I tried to refinance, but because of my credit score was unable to. I have since tried to repair my credit by making deals with my creditors. I pay a set amount each month, fees are waived and interest rates are 0%. However, these payments are automatically deducted from my bank account. I have cut back on everything and anything I can ( I don’t even have internet, cable, phone) I am still trying to make ends meet! I have no money in savings and often can’t buy groceries.
I recently contacted MMI and spoke with a HUD approved housing counselor. I went through a counseling session and was told that I was eligible for a HAMP loan. Since the initial session I have gotten the run around! My community bank (not a nationwide lender) didn’t call back my housing counselor. When I contacted the bank myself I was put from the Loss Mitigation Dept to Collections. The woman I am dealing with in Collections gave me a packet to fill out (which is identical to the HAMP loan packet) I filled out everything in a matter of days. Today I received a phone call saying that because I don’t have a FreddieMac or a FannieMae loan I am not eligible for a HAMP. I don’t see where it says I have to have a FreddieMac or FannieMae loan in the list of criterior for a HAMP. Apparently, my situation was put before my banks loan comittee. The bank would be willing to refinace my mortgage at 6.25% ( I am currently at 7.125% fixed) they would have to set up an escrow acct and I would have to combine my HELOC with my mortgage. Of course, My closing costs would be rolled in. I feel like my bank is just throwing this offer at me! The payment would be about $1500.00/mo. which is more than what I’m paying now and I can’t pay that! I’m not sure what I can do from here. My housing counselor at MMI is never available. I’m a single mother with 3 kids and one income! Foreclosure on my house or selling it isn’t an option. I KNOW there must be government programs that can help me?! If there are, why doesn’t the bank know about them and offer them as suggestions? HELP!

548

littlemissjellyfish

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Oh yeah…the woman from Collections told me I should move closer to my work or get a job closer to home, because apparently THAT is why I can’t pay my mortgage! Change jobs? In THIS economy? Yeah RIGHT! How could I move? You mean exchange one mortgage for a new one? I certainly couldn’t get approved for a mortgage with my credit history!!

549

wright4ulg

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hey I just wanted to thank you all for making a stop by the blog that I created for all the people abused by Bank of America during the modification process. Thank you all for all your comments on the blog and your support and your letters. I made piggybankblog.com a place where we could all unite as one voice. I was so happy to hear that many of you were able to get a response form the BofA CEO office after sending your email to him.

If some of you have not tried it yet, please do. It really works and can help you out.

Piggybankblog.com

550

pbtomson

05/19/10 | Report as spam
littlemissjellyfish

I think you are getting the run around and I would quickly get some advocates on your side. First, there isn’t anything that I’m reading that states you must be freddie may or fannie mac – There are specific things to look at but this is not one of them.

Here’s what I keep seeing on every formal site that explains the process to apply for a HAMP modification.

Loans on primary residences
Loans originated before January 1, 2009
Loan amounts less than $729,750 for 1 unit properties (higher for 2-4 units)
Current payment equals more than 31% of gross monthly income (including principal, interest, property taxes, homeowners insurance, homeowners dues)
Document a financial hardship situation

You need to start out by being armed with the information. Call some of the numbers for government lines to explain whether you qualify or not. Don’t just allow the bank to say no. You need to make a list of all your monthly expenses and then a list of your monthly income. Be specific, cost for food, housing, credit cards, other debt, insurance, phone etc. Even if you’ve cut that out – you still need to consider adding that in so you can get back to a normal income/debt ratio. If your payment going out (debt)is way more than 31% of your income and you meet the other requirements you need to contact your local States Representative and tell them you are getting the run around. What they will do hopefully, is ask you to sign a sheet that allows them to talk to the bank on your behalf. Then, they have an actual direct line for a Representative at most big banks. If not, because you are with a smaller bank, they’ll get someone who can actually get things done – not a collections person who’s whole job is structured to try to get money out of people at any cost.

Seriously, don’t take that answer for fact. It sounds like you are in a hardship situation and if that is the case, that’s what this program was designed for.

I was getting some “runaround” from Wells Fargo – nothing like some here but still enough that made me act fast and get someone higher up involved. I had my modification done within two weeks of the call that my State Representative’s office made.

The key to getting this done is research – complete facts in front of you when you make phone calls – write down everything that everyone says, names dates etc. and don’t take no for an answer.

You really should not be talking to the collections department you should be talking only to the loss mitigation department or those that are handling the modification requests.
Good Luck!

551

Wolf Man

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

How hard is it for a Bank to do basic math?

Before running into trouble, the Escrow accounts for Taxes and Homeowners Insurance were part of my Mortgage Payment. Citi decided to RAISE my payment $1900 to offset shortages in the Escrow Accounts. OK but when I asked for an Analysis – What I received was a Statement showing they hadn’t placed ANY of the payments into those accounts, can’t say where they went but demand I send the payments or Bye-Bye house???

Additionally, after being denied for the HAMP program I received the good ‘ol Demand for Payment to catch up… OK understandable, but how about using a calculator?

If payments were let’s say 4K monthly and I missed 3 payments to be put in the Program – we are at 12K so far right?

Then 7 Months at a payment reduced by 1K adds another 7K to total 19K demand …

Then why are they demanding $36,000 – they essentially are demanding the 3 Months missed payments plus another 6 (or very close to the total time in the program) entire monthly payment???

Talking with representatives just makes you want to scream… This is Elementary Math… Stop reading the script in front of you… Think for a second and realize that if some sent 3K for 7 Months then we DON’T include that in the total needed right?

No wonder people get fed up and walk away… after enough of this you just throw up your hands and realize nothing you do will ever be good enough

552

MD4739

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I tried posting here on Monday and my poor ole computer did something and it didn’t post – I called Chase to get an update on my “fully executed” loan modification paperwork I had returned to them – I was told they “don’t send out signed docs” – I asked why and she stumbled and had no explantation – hung up – called back – got someone different – but same bull – In the mail – the SAME day – I get – - my signed, fully executed docs! Now – I should be dancing around and be as happy as a clown right? Nope – I don’t trust Chase and I’m so afraid that there is a loophole for them somewhere in the docs – I may never be able to enjoy living in my home again, but at least I do have it for the moment and God willing – these idiots will leave me alone – yes, it costs money – all my trial/forebearance payments may as well have been money I burned in my yard – they steal from you there is no doubt – but FIGHT – complain, complain, complain – write everyone you can – the more “officials” you aggravate – the more attention all this will get – DOCUMENT EVERYTHING – start a file and record every Tom, Dick or Mary you talk to – they get flustered when you can quote dates, times, conversations – KEEP every thing you receive from them – staple the envelope to the letter, mark the letter the date you receivd it – you’ll be surprised at how dates vary! Don’t let negative comments on here about us get you down – we did NOT ask to be here – it does not make us bad people that we are – we DID not ask for this economy or the lack of common sense with lenders – I will continue to read osts – so if I can help anyone – just let me know – but I’m not relaxing yet on my own – but I will share what I have done with anyone!

553

takethisloanandshoveit

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am trying to do a Mod with Wells Fargo, and How did you guess, I am getting the same run around as everyone else. If I new it was going to end like this I would have stopped paying them 8 months ago. I turned in all the paper work they requested. Received my trial agreement and made all the payments. Keep calling weekly and asking about the permanent mod. Am told don’t send in financial updates until asked, then a week later being told I need to send financial updates every 30 days ( I was doing that anyways). Now they tell me to pay $8885.57 by June 15th, start the process over and send them the same information that I have been sending them every month for the last 8 months, along with our taxes for 2009-2010 which I already sent them to show loss of income. What are they doing, throwing our paperwork out. I have also been told they didn’t receive paper work…WHAT THE HECK!!!! Why didn’t you tell me that last week. Why do I get told something different every time I call. Maybe Forclosure or Short Sale is the answer, at least my stress level will go way down. For my family the loan is only in my husbands name thankfully, so one of us will still have decent credit. Walk away, save as much money as possible, pay off credit card debt that was racked up trying to do the right thing making sure our house payment was being paid every month, and start over new. That’s what I feel like doing….Fallow WELLS FARGO’s bussiness deal….SCREW THEM so THEY CAN’T CONTINUE TO SCREW US. Heck in 5 years living frugally you could probably have enough money to buy a house paid in FULL. Or at least a huge down payment.

554

rwomack

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Wells Fargo Loan Mod Odyssey
November 2008 I was laid off from my job. Our income went from $170,000 to $70,000 (including unemployment) overnight. We applied for a loan modification with Wells Fargo June 2, 2009. Over the next few months I called every other week to get a status on our application. I was told from time to time to send documents in that they had not received. Every time they requested a document I would send the document the next day. Every document that was requested was a document I had already sent; many times on multiple occasions. I would call to make sure the documents had been received after each fax transmission. On every occasion I was told the documents had been received and were in our file. I would then receive a call requesting the same document and stating that I had failed to submit it when requested.
In August we received the Making Home Affordable trial modification agreement. I completed the file and retuned it via fax and UPS within days. I confirmed via phone and UPS tracking
that they had the package and all documents. We began making the trial payments in September 2009. We made trial payments in September, October and November. We were notified several times that there were missing documents and I sent them in immediately. As with every previous request for documents it was documents I had already sent, sometimes many times at this point. In late November we were notified that our trial plan had failed because our income was substantially different on the documentation submitted than I had stated in the phone interview (Wells Fargo had been in procession of our income documents since 6/2/09 or roughly 5 months). They initiated a new trial period for us to begin January 2010. Our trial period payment went from $930.17 to $930.15 (yes that is a 2? adjustment down).
Once the new trial period was in place beginning January 2010 I was told by 3 different Wells Fargo employees not to make December 2009?s payment. On my 4th call to verify that I really should not make our December 2009 payment I was informed I should only skip that payment if I wanted it placed on my credit as a missed payment. I made the payment in December.
In January 2010 we began our second official trial modification under the HAMP guidelines. As with the first trial period I was called and asked for documents that were missing. I sent the documents again and verified again that they had been received. For some of these documents it was the 6th or 7th time I had sent them to Wells Fargo. On 2 occasions I received letters from Wells Fargo stating we had documents missing from our file, and if they were not received within3 days our modification would be denied. With the first letter I sent in the requested documents and verified the following day that the documents had been received. When we received the 2nd letter I tried calling the person who had sent the letter. It took me days to contact her (I left messages regarding the letter every day for 5 day and requested a call back each day), Tamara Tobin. When I was finally able to speak with Tamara she told me that letter was requesting the wrong documents. She stated that the letter was a form and it would only allow certain documents to be requested and she had no ability to modify the letter. Of the 3 items being requested in the letter 2 were incorrect and unnecessary. Had I acted on the letters letter directions and simply sent the items requested I would have either received another letter or been rejected from the HAMP modification.
After confirming once again that the documents had been received, I was told to wait and I would be contacted.
I called once a week for the next 2 months. Our trial period was technically over March 2010. In April I called for my weekly check up and was sent to collections. Collections behaved as if we were not making our mortgage payment and acted as if they knew nothing about the loan modification we were pursuing. After a lengthy conversation with collections our file was escalated to a collections manager. April 9, 2010 I was contacted by Debbie Henry, our new modification processor.
Debbie explained to me that our modification was technically declined because we had interest income on our tax return. She said they had declined our application March 4, 2010. We are now at April 9th and I had not been informed of the rejection. I was told with each phone call for 60 days that the file was being reviewed, when in fact for 30 days we had been denied the modification. I spoke to 4 different Wells Fargo employees in the time after we were denied and not 1 of them gave me the information that we were denied. I was simply told to call back the following week, it was in review.
Debbie spoke with me at length about the program and our options. She asked me where interest income was being generated from. I told her we had a loan to repay to my Mother in Law for our wedding in 2007. We had a large savings account that we were storing the funds in until the repayment date in June 2010. I was instructed to send the promissory note for the loan to Wells Fargo and we would be resubmitted for an exception review. I sent the not the next day via fax. I confirmed the same day that the note was received. I spoke with Debbie H. again asked if a letter of explanation and copy of our marriage license would be helpful, she said not to bother. Debbie said we would have an answer by the end of the week, one way or another.
We are now thirty days past the last time we were told there would be a decision. I have been asked to submit duplicate documents twice since April 9. I call at least twice a week and I am always told it is in review. We were switched to a new processor in late April, Susan Mathis. Susan has told us everything looks good and we are in review for the past 3 weeks. Susan told me on one phone call that the notes on our file stated ?a modification had been executed and sent to the borrowers? on May 3, 2010. On May 13, 2010 we still had not received the modification. I call Susan like clockwork every Friday and occasionally mid week if I receive something from Wells Fargo that I need an answer about. On May 11, 2010 I was called by Wells Fargo and told that something had been sent to me and I should watch for it in the mail. I asked the person what was sent and they could not tell me as they had no access to the information. I was excited and assumed the modification package had cleared the print queue and we would finally have an answer.
May 13, 2010 we received a letter in the mail stating our loan was being accelerated due to non payment. The letter further explained how we could be made current on the loan and that foreclosure would be pursued if we did not bring the loan current. It was after 5 PM PT and Susan Mathis was done for the day. I called the loan modification number I had been given for Wells Fargo. I believe I was directed to collections by the computer system. The woman (ID: RXH) I spoke with explained to me that the letter was computer generated and not to worry. She said she could see that we were working on a modification and were in the review stage. I explained how worried I was and that an acceleration letter was very troublesome as we did not have the funds to bring the loan current. She went on to say that they could not stop the foreclosure process and that if a trustee sale date was set we should call and request a delay. She said they could not request the delay until 10 days before the trustee sale date. She said it usually got delayed, not always. I explained that we were expecting the final loan modification package and she completed some research and said no final modification had been sent. She could see the notes, but no action had been taken aside from inputting those notes. She said I should send in some documents (the 8th time on 1 of the documents) and she would have an answer for me next week. She informed me she was escalating our file for the 2nd time and that 2nd escalations were handled quickly. I called Susan Mathis at 6 AM PT the next morning.
I faxed the requested documents on May 14, 2010.
Susan and I made contact with one and other about 11 AM PST on May 14, 2010. She said she had no idea what was going on with our file. Susan did some research and called me back and asked about the promissory note due to my Mother in Law for the funds in savings. I explained the situation again. She stated that the file was held up because of the promissory note and the funds. She asked me to write a letter explain the funds in savings and the promissory note. She also said it would be helpful to include the impending exhaustion of my unemployment compensation and that our income was about to drop by 25% again.
May 14 and 15, I faxed al the requested documents. We received a letter May 15 stating if we did not remit payment in the amount of $3126.00 by May 14 foreclosure proceedings may begin. I called Monday 5/17/10 and spoke with Dianne (loss mitigation) at length. Dianne told me all documents were received and the file was being reviewed. She also said I would not need to fax any other documents in, as they were making decisions based on the information they currently have. She had no time line to share. She did encourage me to make the modification payment until I was notified of an answer. I also left a message for Susan Mathis.
05/19/2010- We have been officially denied for a loan modification because we have sufficient liquid funds to cover our mortgage debt for more than 3 months. They consider the funds in savings that are due to my in laws liquid and available to pay our mortgage.

I was told they would send me a letter in 30 days with the formal denial. I was also told I could reapply after we had paid back the loan and had no assets. I guess at least there is hope.

555

rwomack

05/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

November 2008 I was laid off from my job. Our income went from $170,000 to $70,000 (including unemployment) overnight. We applied for a loan modification with Wells Fargo June 2, 2009. Over the next few months I called every other week to get a status on our application. I was told from time to time to send documents in that they had not received. Every time they requested a document I would send the document the next day. Every document that was requested was a document I had already sent; many times on multiple occasions. I would call to make sure the documents had been received after each fax transmission. On every occasion I was told the documents had been received and were in our file. I would then receive a call requesting the same document and stating that I had failed to submit it when requested.
In August we received the Making Home Affordable trial modification agreement. I completed the file and retuned it via fax and UPS within days. I confirmed via phone and UPS tracking
that they had the package and all documents. We began making the trial payments in September 2009. We made trial payments in September, October and November. We were notified several times that there were missing documents and I sent them in immediately. As with every previous request for documents it was documents I had already sent, sometimes many times at this point. In late November we were notified that our trial plan had failed because our income was substantially different on the documentation submitted than I had stated in the phone interview (Wells Fargo had been in procession of our income documents since 6/2/09 or roughly 5 months). They initiated a new trial period for us to begin January 2010. Our trial period payment went from $930.17 to $930.15 (yes that is a 2? adjustment down).
Once the new trial period was in place beginning January 2010 I was told by 3 different Wells Fargo employees not to make December 2009?s payment. On my 4th call to verify that I really should not make our December 2009 payment I was informed I should only skip that payment if I wanted it placed on my credit as a missed payment. I made the payment in December.
In January 2010 we began our second official trial modification under the HAMP guidelines. As with the first trial period I was called and asked for documents that were missing. I sent the documents again and verified again that they had been received. For some of these documents it was the 6th or 7th time I had sent them to Wells Fargo. On 2 occasions I received letters from Wells Fargo stating we had documents missing from our file, and if they were not received within3 days our modification would be denied. With the first letter I sent in the requested documents and verified the following day that the documents had been received. When we received the 2nd letter I tried calling the person who had sent the letter. It took me days to contact her (I left messages regarding the letter every day for 5 day and requested a call back each day), Tamara Tobin. When I was finally able to speak with Tamara she told me that letter was requesting the wrong documents. She stated that the letter was a form and it would only allow certain documents to be requested and she had no ability to modify the letter. Of the 3 items being requested in the letter 2 were incorrect and unnecessary. Had I acted on the letters letter directions and simply sent the items requested I would have either received another letter or been rejected from the HAMP modification.
After confirming once again that the documents had been received, I was told to wait and I would be contacted.
I called once a week for the next 2 months. Our trial period was technically over March 2010. In April I called for my weekly check up and was sent to collections. Collections behaved as if we were not making our mortgage payment and acted as if they knew nothing about the loan modification we were pursuing. After a lengthy conversation with collections our file was escalated to a collections manager. April 9, 2010 I was contacted by Debbie Henry, our new modification processor.
Debbie explained to me that our modification was technically declined because we had interest income on our tax return. She said they had declined our application March 4, 2010. We are now at April 9th and I had not been informed of the rejection. I was told with each phone call for 60 days that the file was being reviewed, when in fact for 30 days we had been denied the modification. I spoke to 4 different Wells Fargo employees in the time after we were denied and not 1 of them gave me the information that we were denied. I was simply told to call back the following week, it was in review.
Debbie spoke with me at length about the program and our options. She asked me where interest income was being generated from. I told her we had a loan to repay to my Mother in Law for our wedding in 2007. We had a large savings account that we were storing the funds in until the repayment date in June 2010. I was instructed to send the promissory note for the loan to Wells Fargo and we would be resubmitted for an exception review. I sent the not the next day via fax. I confirmed the same day that the note was received. I spoke with Debbie H. again asked if a letter of explanation and copy of our marriage license would be helpful, she said not to bother. Debbie said we would have an answer by the end of the week, one way or another.
We are now thirty days past the last time we were told there would be a decision. I have been asked to submit duplicate documents twice since April 9. I call at least twice a week and I am always told it is in review. We were switched to a new processor in late April, Susan Mathis. Susan has told us everything looks good and we are in review for the past 3 weeks. Susan told me on one phone call that the notes on our file stated ?a modification had been executed and sent to the borrowers? on May 3, 2010. On May 13, 2010 we still had not received the modification. I call Susan like clockwork every Friday and occasionally mid week if I receive something from Wells Fargo that I need an answer about. On May 11, 2010 I was called by Wells Fargo and told that something had been sent to me and I should watch for it in the mail. I asked the person what was sent and they could not tell me as they had no access to the information. I was excited and assumed the modification package had cleared the print queue and we would finally have an answer.
May 13, 2010 we received a letter in the mail stating our loan was being accelerated due to non payment. The letter further explained how we could be made current on the loan and that foreclosure would be pursued if we did not bring the loan current. It was after 5 PM PT and Susan Mathis was done for the day. I called the loan modification number I had been given for Wells Fargo. I believe I was directed to collections by the computer system. The woman (ID: RXH) I spoke with explained to me that the letter was computer generated and not to worry. She said she could see that we were working on a modification and were in the review stage. I explained how worried I was and that an acceleration letter was very troublesome as we did not have the funds to bring the loan current. She went on to say that they could not stop the foreclosure process and that if a trustee sale date was set we should call and request a delay. She said they could not request the delay until 10 days before the trustee sale date. She said it usually got delayed, not always. I explained that we were expecting the final loan modification package and she completed some research and said no final modification had been sent. She could see the notes, but no action had been taken aside from inputting those notes. She said I should send in some documents (the 8th time on 1 of the documents) and she would have an answer for me next week. She informed me she was escalating our file for the 2nd time and that 2nd escalations were handled quickly. I called Susan Mathis at 6 AM PT the next morning.
I faxed the requested documents on May 14, 2010.
Susan and I made contact with one and other about 11 AM PST on May 14, 2010. She said she had no idea what was going on with our file. Susan did some research and called me back and asked about the promissory note due to my Mother in Law for the funds in savings. I explained the situation again. She stated that the file was held up because of the promissory note and the funds. She asked me to write a letter explain the funds in savings and the promissory note. She also said it would be helpful to include the impending exhaustion of my unemployment compensation and that our income was about to drop by 25% again.
May 14 and 15, I faxed al the requested documents. We received a letter May 15 stating if we did not remit payment in the amount of $3126.00 by May 14 foreclosure proceedings may begin. I called Monday 5/17/10 and spoke with Dianne (loss mitigation) at length. Dianne told me all documents were received and the file was being reviewed. She also said I would not need to fax any other documents in, as they were making decisions based on the information they currently have. She had no time line to share. She did encourage me to make the modification payment until I was notified of an answer. I also left a message for Susan Mathis.
05/19/2010- We have been officially denied for a loan modification because we have sufficient liquid funds to cover our mortgage debt for more than 3 months. They consider the funds in savings that are due to my in laws liquid and available to pay our mortgage.

I was told we will receive a letter confirming denial in 30 days. We may be offered additional in house loan mods and we can reapply.
Here we go again.

556

Moeish

05/20/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thankfully I have resolved my loan modification!

I to had struggled with my mortgage, I was paying my mortgage, homeowner Insurance and R/E taxes seperate. My husband had to let his company go, due to the housing market and the bad economy, we went from making $125,000 a year to just under $40,000.

After many phone calls and fileing the application several times, my mortgage company cut down my payment to just half for almost a year. Then we did the application process again and they were able to add my homeowners insurance and R/E taxes into my mortgage for a much lower payment. I now have the modification at 2% for 5 years.

I know it’s a very fustrating process, but DONT GIVE UP! Keep pushing, it will eventually work out. The banks and Mortgage companies do not want you to lose your home, they will work with you.

Good luck and God bless!

557

takethisloanandshoveit

05/20/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Talked to Wells Fargo today….They closed my modification 2 days after a made my 3rd trial payment and want me to start over……WHAT THE HECK!!!!!!!!!! Are they for real

558

happyassacres

05/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Does it really help emailing or contacting the banks CEO? Or is it a waste of time? Some advice please.

559

Ilyce Glink

05/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@happyassacres:

I keep hearing from people who are having success after they email, phone and overnight information to the CEO’s office.

It never hurts to try. Let me know what happens.

560

wright4ulg

05/22/10 | Reported as spam
RE: Are You in Loan Modification Hell? Join the Club.

I created a blog called piggybankblog.com where it gives you the CEO email and tells you what to say and phone numbers of the BofA CEO’s in charge. I created this site for others that are being abused and one of the people out here told me the CEO office called them back and said that CEO’s have all seen my page.

Just go to piggybankblog.com and select the “Write an email to the BofA CEO.” There is also plenty of people there who are in the same situation. We are all uniting as one voice and we would love to have more of you with us.

Divided we may have fell, but UNITED WE MUST STAND!

Piggybankblog.com

561

destiny1

05/22/10 | Report as spam
Loan Foreberance Lead to Loan Modification

I applied for a loan modification over a year ago after we
lost our home in a house fire. MY income has also been flat
and we have an autistic son so my wife cannot work
because of full time care. We have never missed a payment
in 13 years and had to take money from the house for
medical bill etc. We received a letter that we didn’t qualify
because they cant modify the current loan to 31 percent of
my income because they would have to change the terms of
the loan. They then put me into there own program and
offered me a foreberance. My payment went from 2600 to
1200 for five months. I talked to the loss mitigation dept
and they said that this will lead to a permanant modification
close to what I am paying now. He also said I will get
letters of foreclosure during those months and to just ignore
them because they were generated from the computer. He
also said it might effect my credit rating but so far so good.
I looked under the federal HAMP website and technically
they cannot report you as late as long as you are making
the modified payment on time, which would only be fair
because I have a contract with them. This has helped us
out as we moved back into our house and of course has
given us more income to spend as is the whole point of the
bill to stimulate the economy and keep out foreclosures. Will
this lead to a permanant modification or will I have to pay
the balance at the end of the foreberance. Also if I
confront them that I know the pat of the bill which saids
that they cannot report you as deliquent will this cause me
to lose the permanant modification-Thank You

562

wright4ulg

05/22/10 | Reported as spam
RE: Are You in Loan Modification Hell? Join the Club.

created a blog called piggybankblog.com where it gives you the CEO email and tells you what to say and phone numbers of the BofA CEO’s in charge. I created this site for others that are being abused and one of the people out here told me the CEO office called them back and said that CEO’s have all seen my page.

Just go to piggybankblog.com and select the “Write an email to the BofA CEO.” There is also plenty of people there who are in the same situation. We are all uniting as one voice and we would love to have more of you with us.

Divided we may have fell, but UNITED WE MUST STAND!

Piggybankblog.com

563

Wolf Man

05/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

OK has anyone heard of this program? I received a call from CitiMortgage stating that “my Investor” Fannie Mae has “Guaranteed” my Modification if I simply send One More Payment… On the face of it, it seems great news – the Payments would be right at the Lowered Modified Payments I had been making (prior to Citi Claiming there was a Document missing – couldn’t say WHICH <ocument..).

The Lady claimed it was a “Brand New” program – The problem is I can find NOTHING even remotely talking to this “New Program on the Net”…. Hmmm Is it real or is it Citi trying to get a little more $$$ before heading to Court??

Anybody with concrete information, PLEASE respond

564

IamGerry

05/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

WolfMan,

Their are new programs coming out everyday however they are mostly additional to the already used HAMP program. I would be extremely carefull when someone is asking for big fees upfront. I was in a similair situation and got some really good assistance through a web site- for free. AOL did this story on this company :

http://www.housingwatch.com/2010/03/02/web-site-cuts-through-hamp-redtape/

It really helped me and I hope it helps you !

565

Wolf Man

05/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Gerry,

Citi Denied me for the HAMP program… They literally said “your investor Fannie Mae has already approved your Modification IF you send another payment”… Seems hokey to me – This isn’t some 3rd Party TV advertising firm… It’s CitiBank???

566

polozki

05/25/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

The problem with this system is that most people don’t know how to deal with these associates. They are trained to be useless, told to brush you off, and encouraged to screw up and mis-inform you so their employer (YOUR LENDER) doesn’t have to modify! Sneaky, sleazy and sub-par!
I fought with my bank for months, recording each name & ID
of every associates I spoke with and every time I called and was told something opposite from what I was told previously, I pulled out the list of who, what, where, when, and why – THAT GOT ME ANSWERS! Once someone knows you’ve recorded their ID
and name and department, then they know things can get tracked back to them.
Aside from my progress with the above technique, I found that I was still spending 3 -5 hours a week on the phone with people that couldn’t do anything or didn’t know what I was asking. I finally gave up and hired an outside company to hanle it for me and I COULDN’T BELIEVE I WAITED THIS LONG! I saw a news clips on NBC about freehampreport.com and they showed a bunch of people that had their home saved and I was skeptical… who wouldn’t! But, then I saw them in Forbes and AOL twice… so I knew I should give it a try! I LOVE THEM! They got more results in 2 weeks than I could get in 6 months.. I don’t know if they have some magical formaula or what, but all I know, is my temporary modification is $683 LESS than before! I’m saving $683 A MONTH! happy Makes me want to cry thinking about how long I spent wasting my time with those rude employees. I’d like to attach the links so you can see them. I hope others find the usefulness of this site! They seem to be making HUGE strides for many people.

http://www.housingwatch.com/2010/04/27/foreclosed-floridians-now-have-free-web-help/

http://www.nbcmiami.com/news/local-beat/New-Ft-Lauderdale-website-helps-save-homes-90034807.html

Hope you all have great results! God bless.

567

wright4ulg

05/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

WHERE IS OUR LOAN MODIFICATION BANK OF AMERICA!?

If it walks like a piggy, talks like a piggy, by golly it?s a PIGGY!

BofA and it?s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled “Piggies” I invite you to listen to this song on youtube and see if it appropriately fits.

Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.

Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.

In their ties with all their backing
They don’t care what goes on around
In their eyes there’s something lacking
What they need’s a damn good whacking.

Everywhere there’s lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.

When I filed my lawsuit against Bank of America, myself and United Law Group thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.

Please stand with me and United Law Group and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.

So please send your email directly to Bank of America and include the following:

1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email ?I support John Wright vs. BofA Lawsuit!?
4. Please send a copy of your email to johns-wright@hotmail.com
5. Please send your email to BofA CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com

I HAVE HAD ENOUGH AND I AM FIGHTING BACK!

John Wright Vs. Bank of America-
Please join my fight or show your support through your comments at www.unitedlawgroup.com or find information and friends at piggybankblog.com

Divided we might have fell America. UNITED WE MUST STAND!

There is tons of info at my piggybankblog.com

568

polozki

05/26/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ WolfMan & @IamGerry

It sounds like Citi wants some more cash before they go to court. I wouldn’t send another until you have a written agreement that after this payment your modification is in effect. All they need is to say it was an incorrect employee or someone read something wrong… and your back to square1. If I were you, I would look into what “IamGerry” suggested.

I, too,am a freeHAMPreport.com success story – sounds like Gerry is, as well? I found myself spending more time and energy on the phone and recording every little details regarding my mortgage that it was cheaper and easier to hire them to settle my issues.

In 3 weeks, they got results that I hadn’t in over 6 months – and my temporary modification is $683/month cheaper than before! THAT is results.. not some hoccuss-poccus bullsh*t new trial program that NO ONE HAS HEARD OF! If more people used this free service, we’d probably all be a lot happier – and less aggravated with our banks!

Hope someone utilizes the benefits they offer! Again… I’m posting the NBC video that caught my attention enough that I sign-up!

http://www.nbcmiami.com/news/local-beat/New-Ft-Lauderdale-website-helps-save-homes-90034807.html

569

Ilyce Glink

05/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Anonymous via email:

I have been awaiting a permanent mortgage modification for the past 14 months. I have submitted all necessary paperwork and continue to wait for a decision by Citi Mortgage!

I have an extensive file of contacts initiated by me via certified mail and phone. This file includes complaints filed by me with the FTC, Treasury Department, local news and thanks to you I have left a message with the President of Citigroup, Inc (William McNamee) to ask for his assistance in addressing my concerns with this clearly broken system of mortgage modification.

Recently, I received a letter from my homeowner’s insurance advising that my policy had been canceled as a result of a report submitted by a Citi Mortgage property inspector, stating that my property was vacant! Needless to say, I was very concerned and after a day and a half of calling around I later came to discover that this property inspector had opened our personal mailbox and misinterpreted a card, placed by my postman in my mailbox at my request and response to threat of identity theft, to read vacant!

Not only was this illegal it was a tremendous violation of our privacy! I am at a loss as to what else I can do to stay in our home and maintain my sanity while awaiting Citi Mortgage to stop the games and do their job!

By the way, I have taken the necessary steps with my local law enforcement agency and the Postmaster to further document the illegal actions of the Citi Mortgage property inspector.

Any additional advice regarding my situation would be greatly appreciated.

Sincerely,
Miserable Mortgage Modification

570

Ilyce Glink

05/28/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Dear Miserable Mortgage Modification:

You might need to hire an attorney to file suit to get Citi (READERS, INSERT THE NAME OF ANY LENDER) to pay attention to you. Clearly, you’re not getting the proper attention.

Can you overnight another letter to the executive suite?

Let me know what happens.

571

drjack99

05/29/10 | Report as spam
Update on GMAC

I resubmitted my application and on the very first try my lender, GMAC, agreed that they had every document they need to process the application, when I called 48 hours later to confirm. They were extremely polite. However, within 15 days my application was denied because “you have sufficient reserves to pay your mortgage.” At least this time I didn’t get the runaround for 6 months like the first time I applied.

The problem is that right after we filed the application, we completed our tax filing and determined that in addition to everything else we submitted to GMAC, we now also have taxes to pay amounting to over $2500. Also, at the time we filed the application our small CPR instruction business had just completed a very good month, which raised our monthly average income for the year-to-date. But this is a very small retirement business that had ONLY one good month so far this year. We fall short every month and often get our utilities paid just short of being cut off. In addition, since our SS check are deposited on the 3rd Wednesday each month, we are basically broke until then, so every payment is late and not one lender can or will change our due date to later in the month. Everything comes due between the first and the 15th.

My suggestion to everyone is DON”T GIVE UP! Regroup, rethink, collect more accurate or detailed information, and write a very good letter to send with your application explaining your situation. Get a friend or family member to review your letter if necessary. Then re-apply.

As promised by the White House in their response, the loan modification process has been streamlined, and decision are now being made within 15 days, not months or years.

572

Wolf Man

05/30/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well since Citi Mortgage keeps telling me over the phone “We see in our system where you are qualified and have a waiting Mortgage Modification through Fannie Mae, yet we can not locate the actual Letter to inform you you now have a Modified Mortgage”

My home is now listed as a Short Sale – the kicker is it really ISN’T a Short Sale other than us losing every penny of Down-Payment – Citi will end up with the Principle of the Mortgage FULLY Covered by the sale!!!!

I have contacted them every 2 days looking for the “Document” verifying my “Modified” mortgage.. Interestingly enough they can’t even give me the correct dates I contacted them… I keep getting letters in the Mail that they have been attempting to contact me – their automatic Dialer hangs up on us as soon as we answer the phone…

So I guess at this point – it’s whichever happens first, True Fannie Mae Modification backed up IN WRITING, a Short Sale they accept or the worst Sale on the Court Steps

and Our TAX money is funding this fiasco at the Major banks?????????? Already have written Congresspersons and Senators (and being from Texas – you can imagine they are GOP and one would think would LOVE these stories)…

Keep the Faith… eventually it will either work out or the Banks will ask for another bailout and be denied as We The People won’t allow another “they’re too big to fail” scenario

573

jandg

05/31/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well, it sounds like we have actually reached the depths of
the loan Mod Hell!!! We submitted our loan Mod paperwork
to Chase 16 months ago, shortly after my 33 year old
husband was diagnosed with a brain tumor and left partially
paralyzed in his right arm. Due to his disability, chemo,
and radiation he was unable to work for almost 2 years. We
spent thousands of dollars on doctors bills, depleted our
savings, borrowed from family and figured this hardship and
lack of income would qualify us for a loan mod (even before
MHA).

Similar to many others, we called and called- paperwork
was lost, needed to be updated, Chase employees told us
conflicting stories, etc…We continued to do “the right thing”
and pay our mortgage each month. The help never came
until we were basically told by one Chase employee that
they could do our “financials” over the phone if we were late
on our payments. So we followed this direction, and were
eventually eligible for trial period payments beginning Jan.
2010 which reduced our mortgage from $2100 to $1400.

We could afford this and continued to make our payments
until May 2010. In the mean time, my husband slowly
began to return to work. We were informed that we did fit
the criteria for a MHA loan Mod because we made more
than %31 of our mortgage payment, but that Chase was
going to modify our mortgage through their Mod program.
Great News- NOT!!!!!!

After all of this, Chase has modified our loan so our
mortgage payments are MORE than they were before!
$2400! Not to mention, the loan is more too since they are
adding in all of the additional funds owed that we didn’t pay
while making the trial period payments. How does this
make sense??? The whole premise for us asking for a
modification is because we could not make the payment,
now it’s going up? Yes, our new loan was fixed and our
original loan was an ARM- however it was not set to adjust
for another 4 years.

Just like everyone else, we were angry and wanting our
loan Mod…Now that we have received it words can not even
describe how infuriated, disappointed, and insulted we are
by the actions of Chase and all of the banks!

It is difficult to not feel defeated, but after reading all of
these posts we are going to take the advice and continue to
fight by writing to the CEO and government leaders. This is
not over!

574

Jdavi29

06/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Chase Loan Modifications are few and far between

I had my home me through Homeworks Construction located in Cayce, SC. Which is another nightmare. I was told that the construction loan quoted monthly payment of $1032.00 would be reduced once the home was refinanced. The counselor said not to worry, payment shoud be about $700.00 or $800.00 a month once you do the refinancing. Well, the house was refinanced through Chase and the payment remained $1032.00. I called Chase explaining what I was told and of course a Chase rep. told the payment would remain the same. I asked for a loan modification that day and never received the paperwork. I used my savings until depleted trying to supplement paying my mortgage and other bills. At this point, I stopped paying my mortgage and after two months of nonpayment Chase finally sent paperwork for the modification. I mailed and faxed the papers over and over again. I heard of NACA and completed their website request for assistance with a home loan modification and I never got a response from them. So I tried the Hope or Save My Home counseling program. The counselor there faxed and faxed the same information to Chase. Finally, about 10 months later someone from Chase left a message on my answering machine stating the modification was approved and the monthly payment was $980.00. I got physically sick listening to that message. I could not believe after months of sending the same information over and over again that $980.00 was what Chase came up with. I talked with my brother in another state, and he gave information about American Law Firm. I paid American Law Firm the fee of $2500.00 to negotiate a reasonable payment, I started with them 12/09 and Chase still refuses to do an affordable home loan modification. The house has been listed twice for a foreclosure sale. Now Chase has signed a third negotiator to work this home loan modification and the request for the same information such as tax returns for the past 3 years has started again. At this point I’m ready to walk away but I am hopeful that Chase would modify the payment to at least $700.00 a month. I should have never trusted the construction company counselor. So many lies were told from the construction counselor of the payment adjustments after refinancing. Of course the home was over appraised by about $70,000.00. The county assessment of my home is $80,000.00 but the construction company got an appraisal at $150,000.00. Chase had at least 2 appraisals on this house and they have to know that I was screwed and so were they with the inflated value of this house. I believe that the material showed by the construction company in there office was substitued for with inferior material for the actual building (cabinets, etc.). The construction company corporate office located in N.C. refused to build the brick foundation that was selected and instead smeared cement on concrete which they called stucco. Its so sad that we live in a country which is driven by greed today. Called and wrote the state agencies in S.C. governing my complaints and of course they do nothing to protect consumers, if you don’t have the money for an attorney you are up the creek without a paddle. I never thought that I would default on anything. I always paid by bills and I had great credit. I would not dare to check my credit score now. This current federal government has made a start with changing the universal default law granted to credit company back in early 2000s but its not enough. The American Consumer deserves be to protected from predator lenders and false advertisements that cheat consumers out of thousands of dollars. There are millions Americans who really work hard for what they have and want to leave an inheritance for their children to enjoy. But at age 50 or 60 and probably older more people are filing bankruptcy, drowning in debt and struggling to make ends meet just to put food on the table. I wish the federal government did not bailout Wallstreet and big banks. They deserved to suffer profit loses. Jamie Dimon and so many others deserve to know what its like to decide on whether to pay the gas or electric bill and hope that the other will remain connected unto you can make a payment. Chase is not using the Obama home modification plan, and apparently they rather own vacant over priced property.

575

Wolf Man

06/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Interesting Day – Spoke with BOTH CitiBank and Fannie Mae. Citi is telling me one thing and Fannie mae is telling me the Opposite???

According to Fannie Mae, there are ZERO fees collected prior to inclusion in the Making Home Affordable program – or the Alternative Loan Modification program. CitiBank is “claiming” that if I send in “just one more payment” I am automatically approved under the Fannie Mae program.

The Counselor at Fannie Mae has heard of these tactics before – ADVICE call Fannie Mae directly – they are helpful.

So now it’s duelling calls between Fannie and Citi – a Supervisor from Fannie is calling to get the info from me about how Citi is going about this… hmmm Maybe that light at the end of the tunnel isn’t a train after all wink

576

Ilyce Glink

06/01/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hi Folks:

Just wanted to alert you that I’ve updated this post with links to two new posts that may be relevant.

As of this morning, new HAMP rules went into effect that may change your experience when applying for a trial loan modification.

I’ve also posted further about the income requirements for trial loan modifications under these new HAMP rules.

I don’t know if these new rules will help or hurt, but as always, I’m hopeful.

Please spread the word and check out these other posts for details. I’ve already received comments on these other posts that may be instructive for some of you who have been contributing to this post.

Thanks for your comments and suggestions, and for sharing your stories as you go through these difficult times.

577

rgk8141956

06/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Its all been said before so I’ll keep it short.

1. Laid off February 2009.
2. Notified Citibank and began working on a mod
3. Payments kept up to date until June 2009.
4. Submitted documents five times.
5. September 2009 Citibank finally says they are working on loan mod.
6. October 1 2009 – Letter from Citibank that my loan servicing has been transferred to Residential Credit Solutions (RCS).
7. Start all over again.
8. Three month trial loan mod with RCS starts January 1, 2010.
9. All payments made but RCS denies mod because of NPV in March 2010.
10. Request NPV values used by certified mail but RCS ignores the request.
11. Continue to make mod payments.
12. Retain Attorney May 2010.
13. Attorney , RCS and Judge schedule meeting for June 2, 2010.
14. RCS cancels meeting June 1 so they can work on a loan mod.

why? Read this :

http://judiciary.senate.gov/pdf/08-05-06Porter_Testimony.pdf

578

tomleal

06/02/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I am amazed with all the stories, it seems like I am reading my own personal story. My lender is Bank of America and I have been on the trial period for 11 months and I just received a letter saying that I don’t qualify sorry!!!!! But we strongly suggested to keep making your payment to avoid foreclosure what????????? I just can believed what I read, I call immediately the stupid bank and I just wasted 2 hours on the phone talking to several departments and no one had a clue of what was going on. Now I am wondering when I am going to lose my house because I am not making any more payments I rather save the money to use it on my deposit. And also I am considering bankruptcy. This is so sad what a bunch of liars.

579

Wolf Man

06/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Even worse is having your Bank SWEAR up-down-left-right that all it takes is “one last” Modified payment and you will automatically be approved for the Fannie Mae a;alternative Loan Modification program.

Did they not realize there is a Phone
for Fannie Mae? Called Fannie and spoke with 3 levels of supervisors and each and every one stated “that is NOT the way the program works – we will still need to review your loan and consider it for modification”

Even worse – I am waiting on a call from the Portfolio Mgr at Fannie that actually has our loan to discuss with them if they had even ever “glanced” at the loan for a modification as CitiBank claims it had been “Pre-Approved” by Fannie Mae for Modification if I were to send that last payment!!!!

Someone just tell us the truth so we can all move on here

580

sagybill@…

06/03/10 | Report as spam
Tom Leal:

Tom:
I am sorry you paid for so long. I quit paying after 4 months of trial payments when I could not get a straight answer about any details of where this thing was going. I filed bankruptcy in february. Never heard from the bank except for a call in April that said due to Treasury guidelines I did not qualify for a perm mod. Just this past May 30th I received a detailed letter explaining that my NPV evaluation points to no modification for moi. They said they will be call ing me in ten days to discuss the other 4 options:
1. A different mod program.
2. A forebearance program of some sort.
3. A short sale.
4. A deed in Lieu.

After filing chapter 7 none of these options will work for me so I am moving out soon and leaving since the house is upside down and the builder in our new subdivision is building homes at 30 to 40 % less than what I paid in 2006. So my advice to you is see a bankruptcy lawyer real soon.

581

Tom_H54

06/03/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Here’s an update on my battles with Chase Home Finance.
On June 2, 2010 I received another letter from Chase to send in more documents and they have to be sent back in by June 15, 2010. This will be the 5th time sending in the same forms now.
On June 3, 2010 I received the Order to Appear in Court on June 9th for the Foreclosure Proceedings. That’s 6 days before the papers are due back to Chase!
I guess it doesn’t matter if I send the forms back now. It’s like I said before, since I have PMI Chase will force foreclosure so they can collect on the insurance and auction the home off for more profit.
After I went through a forced bankruptcy by helping a friend with a franchise and business fraud by RadioShack Franchising, I was told that I could keep my house since I could make the payments according to the modification guidelines.
It looks like they change the rules “on the go plan” to fit their needs and to hell with ours.
I’ve never even been offered the trial modification period.
I am sending everything in to the Comptroller of the Currency to file charges of private mortgage insurance fraud by Chase and I’m contacting an attorney to see if that will help.
Also since I am disabled, I was denied the right to refinance last year because they said I didn’t qualify for not having a taxable income. I found out later that that is discrimination by the banks. They used my nontaxable income before when I bought the house, but now they changed he rules again.
I wonder if the TV News would report what is happening here?

582

bradhfl

06/04/10 | Report as spam
Update to my post on 04/01 – Credit destroyed while waiting for BOA

Well, after 1 1/2 yrs of having our emotions go up and down like a rollercoaster thru this modification process with CW & then BOA, we are grateful and thankful to the Lord above to report our mortgage has finally been modified. The terms are not exactly what we expected and we did not receive the HAMP discount as promised and had to pay 5 months worth of late fees which they added prior to the temp modification, however, it finally is over and we cannot express the relief it is to have this behind us. Of course we are not out of the woods yet as my wife is still out of work after 1 1/2 years and my computer business sales our still down 50% so we are trying to live off of $20k per yr with a new baby on the way. I’m not sure how we will get thru this, but somehow the Lord will provide. It wasn’t an instant result, but we prayed for over a year before receiving our answer to prayer. So my wife and I thank you all for your support during this painful long drawn out process and pass along some hope. We will continue to pray for those of you still waiting as we definitely understand the pain and stress. I’m glad to see some people realize there are ethical people out there who did not buy more house than they could afford and never expected to lose so much of their income so quickly. Those of us who were truly hurting and did things ethically while not trying to take advantage of the system will be rewarded one day. Thank you all again for your prayers and support during the process.

583

Crestviewmedical

06/08/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

jmb22

My daughter is also dealing with PHH and I have to say I have never seen a WORSE mortgage servicer in my life!

she has been dealing with this since January has been told multiple packages have been sent to her which never were. When she finally got a package after almost 4 months and returned it immediatley they are now telling her it could take 60 to 90 days to review! The HAMP rules state they have to review it in 30 days and give you an answer!
Who do you actaally make a complaint to on this. these people are not regulated like the banks so what can you do to actually get a response?

584

williamdoryder@…

06/09/10 | Report as spam
Make Home Affordable Woes

Dear World,
I want to let you know about our experience with President Obama’s Make Home Affordable Act. At first it seemed great, but in the end, I blame MHA for putting us into further debt, and for Wells Fargo taking our house. Let me explain.
We were one of the first clients of MHA, (708). According to them, once the process to adjust our mortgage had started, we’d be informed of whether we qualify within 90 days. This was March 2009, and I’m writing you on June 9th, 2010. Nearly a year and a half of being in their “Trial Period” had saved us about $9000, or so we believed. The adjusted payments during the trial period, (from $1300 to $900), allowed us to keep our heads above water. They even further lowered the payment, a year into the Trial Period, while we waited on a decision to be made.
Being part of MHA seemed fairly simple, never easy. There were constant demands to send documents, statements, tax information, etc., and because we thought the program worked, we complied thankfully. It seemed wonderful, until we received a letter today.
We were denied. And all of the money saved on our mortgage payments are now considered arrears, and Wells Fargo wants $10,000 to settle the difference. In July. Three weeks away. What?!
So I called the agency that the President established to help us. MHA tells us that they didn’t have any oversight regarding trial times, that it was up to the banks. The 90 days they advertised wasn’t a realistic number, but rather an estimate! Up until June 1st, banks could take as much time as they wanted to process MHA requests, because they had to answer to nobody.
Thanks to MHA’s “Help”, we’re no longer unsure whether we can keep this house, we’re now positive that we’ll lose it. How can these entities that claim to be helping, ask for a $10,000 mortgage payment?!

Thanks,
Will

585

Crestviewmedical

06/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Unfortunately you are not the only one this is happening to. I posted a comment about a week ago where the bank or mortgage company not sure exactly who it was, did the same thing to my daughters boyfriend. They required the “arrears” paid in full or they would start forclosure even though they had approced a temporary reduction in his payments.
If you ask me I think it is just a delay tactic so they can say they complied with the new requests but unfortunatley it just makes betters sense for them to forclose than to actually reduce the principle and the interest and let you keep the house. Over the long run they will lose less money that way.

586

shamrock1

06/10/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

We have been in LM Hell for over a year. Just told by Chase that we were denied because they did not have a document that they said we did not fax, but two weeks prior to this and all the 12 times I called before that, they had everything.

587

Ilyce Glink

06/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I just got off the phone with Bob, a caller to the Clark Howard Show. I’m filling in for Clark today.

Bob just called to let me know that he finally got a permanent loan modification (after 18 months) by calling his Congressman and asking for help. Once the Congressman got involved, it took about a week for the permanent loan modification to go through.

Bob is now paying $900 per month on a 30-year fixed rate loan at 4.25 percent. Bob’s lender: GMAC

Just wanted to share the good news that at least SOMEONE is getting a permanent loan modification.

Any other good news out there?

588

danellealtrusa@…

06/11/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Can we get Clark Howard to give BOA, Chase, Wells Fargo and all the rest of ‘em some bad press? Clark has quite a following, and a lot of exposure on talk radio and TV. Maybe HE can shame the banks!

589

Ilyce Glink

06/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@danellealtrusa

I think Clark does give the banks a pretty rough time over their complete lack of customer service where it comes to loan modifications and other bad practices.

The problem is that shame (as a policy choice) isn’t working particularly well. Money and fortune trump shame these days, and it’s clear to me that the big box lenders still don’t have their act together when it comes to figuring out how to make loan modifications work for those of us who live on Main Street.

The big box lenders know they’re in the doghouse. And I know from my conversations with their top communications folks that they’re trying to get it right. But so many millions of Americans have been devastated in this economic meltdown, and the moneymen on Wall Street have designed such complicated ways to make billions of dollars, that unraveling it is having a tremendous cost.

No matter what you’re hearing Ben Bernanke say, we’re not out of the woods yet and our economy, though moving a bit, is far from healed.

How will I know when things are better? My inbox won’t be filling up as fast with your stories of pain and loss.

In the meantime, I know for a fact this blog post (and my other loan modification blog posts) are being read, so please continue to share your stories so I can use them to prod Washington and the banks to try and solve these problems.

590

sljonesaz

06/12/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Yes. We are in loan modification hell with Bank of America which we first applied for in August 2009.

We live in an area of Phoenix where the home values have decreased by as much as 40%. We originally took out a fixed rate mortgage with Bank of America in Summer of 2005 that would adjust substantially in 2009, so our plan was to refinance in 2009. When summer of 2009 came along, we contacted Bank Of America to refinance our loan and they flatly denied since the values in our area had drastically declined.

So we applied for a loan modification. We had also suffered a substantial decline in our business revenue due to the economic downturn in Phoenix.

After a couple of months we received the paperwork and promptly returned it to them. The paperwork specifically noted:

“….the monthly payment you are agreeing to during the 3-month trial period.” The document required us to make 3 trial payments and then our loan modification could be made permanent. I have the documents.

We made the 3 trial payments on time. Did not hear back, even though I contacted them several times. Nobody knew the status.

So we kept making the trial payments.

Then I received a letter in the 4th month stating:

“To date we have received 3 trial payments out of 4″. So even though I continued to make the trial payments, they had suddenly now decided my trial payment period was 4 months instead of 3.

We kept making trial payments and calling them every two weeks. The responses were always:

“I do not know who is handling your file”

“I cannot determine status of your modification, you will just have to call back.”

“The person handling your file does not have email or a phone number.”

“You will just have to call back in a few weeks. I cannot determine status.”

“Your file is with a negotiator and they should be looking at it soon. The negotiator does not have a phone number of email address where we can reach them.”

Finally in Mid March I received a sudden email from an underwriter with Bank of America indicating he was reviewing our loan modification and needed all of our tax returns. I had submitted all of this paperwork twice before, but for some reason he had none of it.

I promptly provided the information and he sent me an email within 2 days that our “loan” was approved. I asked him what he meant, since we did not apply for a loan. We applied for a loan modification. He apologized and said yes, our loan modification was approved. He continued to say that we would receive the final documents to complete the modification in 2-6 weeks. (I have copies of his email).

It is now more than 12 weeks later since I was told the modification was approved, I just received a letter this indicating that our loan modification was now declined because we did not make all the trial payments! But we did. We did just as they had asked us to and just as the signed agreement had asked us to.

We have been customers of Bank of America/Countrywide for more than 20 years. We always had our bank accounts with them and our prior mortgage of 13 years with them. But none of this seems to matter now. The fact that we have been loyal customers does not matter now. The fact that our home value has decreased by 40% due to what the banks have created and no fault of our own does not matter now. The fact that we followed a instructions in a signed agreement with them does not matter now.

All that seems to matter is what is best for Bank of America. They seem to be able to make and change the rules the best way they see fit.

We have been small business owners for more than 20 years. If we treated our customers with the type of unforgiving poor customer service Bank of America has given us, we would not have a single customer left. The banks have total control of the most valuable asset an individual has, their home. I guess this is what gives them the right to make all the rules and abide by none of them?

591

Wolf Man

06/13/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Could this be TRUE??

After going round and round with CITI, Demanding they send in WRITING the plan for a reduced payment under the Alternative Modification stating “I make the next payment and the loan s modified” as they kept telling me over the phone…… A 20 Page Packet arrived with Amortization Schedules, Signature and Notary Pages, Start Dates for 1st payment etc…

Now to read it with the finest comb ever invented for that “GOTCHA”…

592

TXcavu

06/14/10 | Report as spam
MHA FAILS – Banks $$$$ Foreclosure

Spent the month of May with Bank of America and an alleged loan modification.
BOA referred my to foreclosure and a postponement was escalated to the foreclosure tech to rescind the foreclosure filing. I ?absolutely qualified for the MHA? but it would take at least 30 days. During these daily contacts with BOA, representatives informed me there was no note f foreclosure on their computer and my application was in review?.
Daily I was told to ?calm down? because these applications take time. There would be a package sent to me via FedEx.
Supervisors escalated the request for postponement several times and ?Fannie Mae? had to approve the postponement.
On the 26th of May during the afternoon call I was informed the computer now listed the home for foreclosure on the first?.but that must be a mistake. Again a supervisor escalated another postponement because the application was in process.
On the 28th of May I was told the application was ?lost? and the information was resubmitted on the phone. Again a supervisor got the foreclosure tech to hand processing the postponement . A fax would be sent to the attorney to rescind the foreclosure set for June 1st.
On the 29th of May, Saturday, I was told the postponement did not show on the computer but advised the software is ?slow? so this is not unusual and, again, I need to ?relax and calm down?. Yet again a supervisor escalated the request to postpone due to the pending application. I was informed BOA would be closed Sunday and Monday for the Memorial Day holiday but told to call back Monday at 8am sharp to insure the postponement went through and to see if a negotiator had been assigned.
Tuesday June 1st 2010 at 8am (PST) I was told the application had been denied and it was noted that I ?agreed ? to a Deed in Lieu on Monday, Memorial Day. It even noted that I ?had a positive? reaction. ..except there was no contact and BOA was closed. It said a Deed in Lieu application was sent to me on the first. I was told BOA could still rescind the foreclosure (occurring as we spoke) and again told to relax because ?everything will be alright?. After all BOA could not have possibly put me in the Deed in Lieu AND foreclosed on the home.
Today I have the Deed in Lieu package, received a notice of eviction and a BOA representative advised me to subpoena all BOA documents ?for your attorney?.
A Fannie Mae representative said ?Well you signed the BOA loan papers in 2003? and BOA sold the loan to Fannie Mae?which has 75B dollars to pay lenders like BOA if they FORECLOSE and SELL the property. Bans have every incentive to sell federally backed home loans so they can collect the entire balance of that 30 year loan, with interest calculated to the 30th year. Which means BOA will collect 200% of my loan and the amount Fannie Mae pays BOA will be added to me as ?income? by the IRS. This is why HAMP and MHA cannot work.
I put 20% down on the home and never missed a payment until l lost my job. BOA refused me a deferment and refused to refi because my new job paid so much less.

593

NINJARICK

06/14/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’ve been in hell with Wells Fargo even before the trial remod they turned me down for no reason 5 times before finnally giving me the trial remod and if you ever get a chance to read the Hamp program remod package that wells sends you on the very first page it states that as long as you comply and make all your trial payments on time on or before the first of each month they cannot take action against you. It also states that it is a forbearance agreement. I work for a law firm as a clerk and used to work there as a debt collector and a forbearance agreement states the same that you cannot imply to anyone while they are on an agreement that you will sue ,forclose,etc . Wells Fargo who employs some of the most incompetant inbred customer service people threatened me for 8 months while i complied with the remod yes 8 months they never give anyone a remod after 4 payments. They have sent me threatening harrassing letters stating they have started the foreclosure process when they really never did . Thats totally illegal. They started telling me everything looks good we should be done soon . Today they tell me they cant change the terms of the loan to offer me a remod. What!!! are they kidding what do they thing a remod is. You have to change the terms of the loan to give someone a remod how else can someone afford to pay it. Well I just called them and blasted them over the phone warning them that I will take action against them in a civil suit. I wan’t to go public on t.v. , radio , whatever means I can . And if anyone out there in the media would like to use me I will work for free . I’m very articulate I have the facts against wells fargo. And it’s time the world knew what criminals these people really are. I don’t intend to let them get my home. We have all heard of the vice president of Wells who waited paitently while his company forclosed on a prime piece of real estate he had his eye on and when it was done insted of helping the poor homeowner he moved into there house. I’m fed up and i’m not gonna take anymore of wells criminal unlawful activities . They need to be made accountable for what they have done. I invite anyone brave enough in the media to interview me nationally , locally or whatever to get my story out. I told wells I would do it and I’m not them I’m serious about it.

594

Seattle Broker

06/15/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Outstanding article!!!

Bravo to you and CBS for not being afraid to lose revenue dollars by printing the hell good people are going through to keep their homes. Most of these banks received their bail out dollars but refuse to assist those who are working hard to keep their homes. Banks are unethical and out of control? They will lie to clients just to get them off the phone. In my opinion Chase Mortgage is the worst offender of these modification scams but most media outlets will refuse to present their findings due to not wanting to lose ad revenues.

Great job!!

Keith

Seattle, WA

595

ubbawabba

06/15/10 | Report as spam
Help

Did all of the suggestions, after I went thru trial pmts, resubmitting all paperwork over and over again, called WF exec. offices, making home affordable counselor,as was suggested by ones here on this site, turned down for HAMP like everyone else,told missing Docs, a lie, told resubmitted for HAMP, a lie, offered an in house modification that is less than 54.00 of current pmt. and is about 48 % of net income and about 41% of net. This offer came after contacting exec. office and the whole time we thought that we were being re reviewed for HAMP. We have all of qualifiers loan is a Fannie Mae our income financials etc. Does anyone have any more suggestions?
SM

596

Ilyce Glink

06/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@SeattleBroker:

Thanks for your comment. I’m glad you agree that telling these stories is vital. Personally, I’m quite worried that so many folks are still having these kinds of problems. After four years of gearing up, I had hoped that lenders would be on it by now.

I think for some homeowners, the experience is getting better. But the need is ever greater.

I am grateful for everyone who has taken the time to share their stories (successful or not). If nothing else, it is certainly helping everyone understand they are not alone.

Ilyce

597

Ilyce Glink

06/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ubbawabba:

This weekend on my Ilyce Glink Radio Show on WSB, a caller told me that he had contacted his congressional representatives and asked for their help.

I’ve heard from folks who have tried this and nothing worked. Either their Congressman or Senator never did anything, or they didn’t have enough power to get action.

But this fellow was able to secure a permanent loan modification within one week of contacting his representatives.

Coincidence? I think not. If you can’t get any help, go political. Bombard your representatives (and everyone else you can think of) with letters, emails, phone calls. Anything that will get their attention.

I’d just caution you that everyone is about to go on summer break. But, this can work in your favor. See if you can make an appointment with your Congressman or Senator in his or her local office this summer.

Also, Barney Frank seems to have some sway over what goes on. Whatever your politics, and even if you don’t live in Mass., I think it’s worth copying him on your correspondence, or sending him something separately.

I don’t know if this will work, but it is worth a try.

PS: The goal is 31 percent of Gross Monthly Income. That might well feel like 45 to 60 percent of your take-home pay.

598

TXcavu

06/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

A report was made which researched which cost loan servicers more: Modification or Foreclosure. The result was modification.
To read this report:

http://www.consumerlaw.org/issues/mortgage_servicing/content/Servicer-Report1009.pdf

599

ubbawabba

06/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Thank you for the input. However I meant that the payment offer is 41.64 of my gross and is actually 51% of our net.

600

Ilyce Glink

06/16/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ubbawabba:

Thanks for the clarification.

@TXCavu: I’ll have to read it. Hard to imagine that modification costs an investor more than a foreclosure, when many properties are going for 10 cents on the dollar.

601

n152sm

06/17/10 | Report as spam
25% Expense Variation

I know this smells like BS, but I thought I’d pass it on. The servicer of my loan CHASE, applied a 25% Expense Variance against my verified income, RATHER than taking the bottom line of my Profit and Loss that was signed by an accountant. The problem with deducting their own expenses number against my income is that I do consulting and I work out of my home so my expenses are very little. Consider these two examples – a low margin, high volume business (like a distributor) brings in $1M but their bottom line is only 4% so they actually bring in $40,000….if a 25% expense variance is applied then Chase would say they made $750,000. Or a low volume, high margin company (like a consultant or a service professional) brings in $100,000 and their bottom line is 90% they actually bring in $90,000 but chase would say they bring in $75,000.

I spoke with my negotiator, underwriter, Executive Office (which does nothing but pass you off to the Home Loan Executive Office) and the supervisor in the Home Loan Executive Office and not one of these people agreed that it did not make sense and they should reconsider that fact.

How can these people work for one of the largest banks in the US and not understand a little simple math?

So I have had it. I found an attorney to sue them, my complaint is that the documentation and process is misleading. My understanding is that they approved me for a trial modification and during that time they were confirming my income as I had stated (which I did), and that after confirming my income they would provide me a permanent modification. After filing the suit, my attorney filed a “lis pendens” which should stall any sale (who wants to buy a property involved in a lawsuit that may end up going back to the homeowner), and we are filing a temporary restraining order and/or a preliminary injunction to stay any foreclosure pending the outcome of the case (I might be mistyping or misusing these terms – but basically we are asking the court to hold Chase off from selling the house until a judge has an opportunity to see if he agrees with me or not).

My Attorney said that the bank would rather negotiate at this point then go to court….so we’ll see what happens and I will post my experience. Has anyone reading this gone to court or just settled out of court and got the modification?

(by the way, CHASE is horrible to deal with not only on the home loan side but the business banking and personal banking side also – we LOVED WAMU, but Chase bought them – too bad!).

602

gbarney04@…

06/17/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I finally received my modification w/ Wells Fargo after contacting one of the executives that had been posted on a message board. If anyone wants the contact information, please let me know. It took an additional month (after waiting for a year before contacting the executive) but it was well worth it for me. Glad the whole ordeal is over with.

603

Wolf Man

06/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Hmmm – It seems the Modification may be real in my case. I received a Packet via UPS with a fully defined Loan Modification, Amortization Tables etc. Just sign and return… It even had the Start Date for 1st Payment.

I had a Mortgage Writer read over the document and there were no “gotcha’s” only the requirement of CitiBank to Countersign…. So fingers crossed and holding breath

604

kam92407@…

06/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I’ve been in the same Wells Fargo Home Mortgage hell for the past
18 months and am stilling fighting to keep my house. I?ve been a
Commercial Real Estate Loan Administrator for 30 years and lost my
job 12/31/2008 because of the economic crises. I contacted my
Lender (Wells Fargo Home Mortgage) when I lost my job so that
they would be aware of my situation.

In September 2009, I was granted a trial modification through the
Hemp program. I’ve never been late on a payment before, during
or after the trial modification period. I’ve submitted all the
documentation information requested of me at least 8 times. Then
on my 60th birthday (June 7, 2010) they called me and said that I
had 30 days to pay the difference between the regular payment and
the trial payment to avoid foreclosure and acceleration of my loan
(over $6,000) that I had been denied a loan modification because I
had too much cash reserves. I had less than three months
mortgage payment reserves, only. No other cash reserves other
than a small 401K account, which is not accessible without penalty.
I’ve been trying to speak with someone about the situation but get
the run around from Wells Fargo Home Mortgage. It seems that
I’m stuck in a perpetual phone bank loop and no body has any
authority or knowledge with which to help me.

I am also taking the following two steps and recommend others to
take them as well. Hopefully, the powers at these agencies will
realize the challenges many of us are facing as we try to save our
homes, while we look for work that is not available!

Step One:

Contact the Federal Trade Commission at 1-877-382-4357. (It took
several tries before I was able to navigate the automated phone
system and actually speak with someone.) File a verbal complaint
and received a case number. The Federal Trade Commission logs
these complaints to determine trends and if they determine a trend,
they will file a “class action law suit” against the offending
business/bank. Once you receive a case number you will
automatically be put into the “class action law suit” if one becomes
necessary. The more people that file similar complaints the better
chance of a “class action law suit” being filed.

Step Two:

File a detailed online complaint with the Regulatory Agency
(www.helpwithmybank.gov) “Office of Comptroller of the
Currency(OCC) ” of National Banks. Once the complaint has been
filed they will issue you a case number. Then the OCC will contact
the lender (Wells Fargo) for a response about your specific situation.
Hopefully, they will be able to apply sufficient pressure to get the
ball moving again. Their primary function is dispute resolution. They
will not get involved if legal action has started. There is additional
information at (www.helwithmybank.gov)

605

MD4739

06/18/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Seattle Broker – Thank you!! I’ve been tormented by Chase for 20 months – Finally got the permanent loan mod – but, I knew they weren’t done with me yet! They increased my escrow before doing the mod – said I ran short well DUH! Every time they do new paperwork they say don’t make a payment – but I wanted it over – so I signed – the other day in the mail I receive another “excrow analysis” – they want to up my payment – AGAIN! They say they project that I will be over $1,400 short for 2010-2011 So once again – Chase wins – Still can’t find a job – Early retirement starts 8/10 – but will barely make house payment – BUT – I got the mod – so keep writing, writing, complaining, complaining – and DOCUMENT EVERYTHING!!

606

TXcavu

06/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ubbawabba:

Clarification on foreclosure:

If the bank modifies a loan…it continues to receive pyments n a monthly basis, on which it services by tracking the payments and paying staff to do so.

If the bank forecloses and sells a property n the Fannie Mae or FreddieMac program:

It can sell the property for any amount, then submit the balance of the entire loan, with interest calculated to 30 year or life of that loan, and Fannie/Freddie will send a check.

So…if the current loan balance is 100,000 and the current 30 yr balance is 250,000…the bank can sell the property for 25,000 and then collect 225,000 plus additional”servicing fees” like a $300 lawn care, from the government.

That is an immediate profit, cash, of at least $ 225,000.

It is no wonder the banks DO NOT WANT to SHORT SALE to an outside party…which is another article Ilyce could title “Short Sale Hell”.

I learned about the above information from a real estate group who have a blog about short sale hell for deals they put together that are delayed, then rejected by the banks. Sound familiar?

607

TXcavu

06/19/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

kam92407@…

You may wish to check the FannieMae website and see if they own the loan. http://www.fanniemae.com/loanlookup/

If they do…you now where Wells Fargo’s incentive stems from.

608

Ilyce Glink

06/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

From Janet Via Email:

We went to Interest Rate Mediators back in Jan./Feb. of 2009 before we realized what a scam they could be. We paid 3000.00 to have them modify our two loans. They did indeed modify our second in about two months, but told us not to pay our primary Chase and that they would have it modified within months and the payments would be included in the mod. Well, 15 months later, IRM has gone out of business because they were bonded for this type of service (and actually were doing a good job for us).

Well, Chase took over in September 2009 with a forbearance plan which we adhered to, but every month for the last 10 months I have talked to at least a dozen reps, each one different every time, who have strung us along. Now, I just read a Chase site, and dozens of people were strung along for over a year or so and still no relief until they got a foreclosure notice, with not an explanation. I am told they are working on it in the underwriter’s department but feel completely unconfident that this will take place. I don’t have 10,462 dollars to catch up and we have 3 families living here right now, pretty comfortably but I don’t know where we will go.

This probably will not get me anywhere.

609

TXcavu

06/21/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Update FannieMae

Almost pathetic when I read how the entire system is organized to fail the borrower, generate huge revenue for the “servicing” parties(banks) and their assignees; secure the property after the borrow “fails” and then provide a low interest rate mortgage to the “investor” who RENTS the property. The investors no longer have a limit as to the number of properties they own. In short…the government is funding the banks to fail the borrowers, for which they receive their mortgage in full, then FannieMae funds their investors to manage the property as a rental. So this whole thing revolves around Making America Rental Only state.No wonder people are left in limbo under HAMP and realtors can’t get a Short Sale through before foreclosure. Set up to fail. https://www.efanniemae.com/home/index.jsp

Check out the guidelines released June 1, 2010

https://www.efanniemae.com/sf/guides/ssg/annltrs/pdf/2010/svc1007.pdf

They should call it Making Homes Affordable for FannieMae Investors.

610

Ilyce Glink

06/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Folks – check out this new post:

Loan Modification Hell: New Solutions To Avoid Losing Your Home.

I’m hoping it will help some of you who are in the most desperate state right now.

611

ezsznative

06/22/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

I started the process w/Chase nov 2008, i had a completed modication signed and completed in march then they said I should do the the HAMP by oct we signed another off mod in the mean time My wife died of cancer after waiting for the final doucs in by feb 2010 they still had not updated there website and i called some supervisor said they would get it straightened out, a week later i go another modification sent tome with unaceptable terms, then i finally get a cosigned copy of the Oct 2009 mod,but its still a mess there just accululating more debt to add to the back end of the loan while a revised mod is supposely in review yet they keep telling me its approved now yesterday a get a 30 day notice stating they need all the documents they have already have
but stiil its not resolved I have recorded all conversations and keep records of everything.I am begining to think this is a huge scam

612

jknippel

06/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

Well since 10/2009 we have been going through this hell…similar stories above one thing I can say is calling every week and documenting everything seems to help. Our latest update in the process? BofA sent us final docs dated 05-19 with the terms of final mod. they were going to send a mobile notary out I called the bank and they advised I get it notarized myself and send it in the mail (fed ex) to make sure it is not lost also to keep a singed notarized copy for myself (they give you three copies two for them one for you).

I went to the local BofA had the VP look over docs all looks good sort of funny thing the new amt for the payment date shows due 05-01??? What….the doc date is 05-19….I had already sent in the “trail amt” for 05-01 that by the way was $195 less than the new modified amnt. Anyhow I signed and sent the docs and looked on line to make sure it was received (used the tracking number) printed the confirmation on it. I also called and paid the extra $195 had to explained it several times finally talked to a supervisor ( yeah right) they noted the payment and that I would not be dinged for the payment after the date due.
Ok so I’m feeling like finally this will be over….not so fast although they gave us less than a week to sign and send the docs back to them they are taking their sweet time sending back the signed off docs to us! go figure then when I call I get the questions like did the notary come to your house yet??are you kidding me hello you have the docs already. The last conversations was just keep making you trail period payment I?m sorry our system has been down for three weeks and we can?t see any new notes….umm no I think i will make the new mod amt payment and be sure to call every day for status because no one can see the docs have been scanned in…Seriously I just want this to be over so we can move on …still waiting

613

Ilyce Glink

06/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@Jknippel –

It’s like death by drip…drip…drip…drip… water torture.

If you don’t get the final docs back, please file a complaint with the OCC. I have the link on my post:

Loan Modification Hell: New Solutions To Avoid Losing Your Home.

614

Ilyce Glink

06/23/10 | Report as spam
RE: Are You in Loan Modification Hell? Join the Club.

@ezsznative:

You should also file a complaint with the OCC. I’m starting to think that everyone should file a complaint with the OCC so that the OCC begins to understand the magnitude of the problem.

I don’t think it’s just the 700+ people who have left comments on my Loan Modification Posts. I’m fairly certain there are hundreds of thousands, if not millions of people who are in the same position but just haven’t found this website.

What do you think?

June 7, 2010

New Foreclosure Laws and Legislation

http://www.nuwireinvestor.com/articles/new-california-bill-would-make-it-more-difficult-for-lenders-55356.aspx

California:

http://www.housingwire.com/2010/06/04/california-senate-passes-foreclosure-legislation

June 6, 2010

Foreclosure related suicides

Filed under: Foreclosure-related Suicides — fvbadmin @ 2:28 pm

Money isn’t worth sacrificing your life. The burden of stress from a pending foreclosure,can lead peoples to think of desperate measures.  But maybe just being rid of your home, if it is a source of great stress, may be reason to celebrate appreciate the beautiful things in life. Many wealthy people have taken their lives, so money does not equal happiness so happiness should not equal money.

But the number of people who are contemplating taking their own life or the lives of their families to escape the stresses of foreclosure should serve as a warning light to the real severity of the problem. Lenders need to have empathy and very often can profit comfortably and still make it possible for hard working families to keep a roof over their heads. It’s insatiable greed that drives lenders to look at only the fattest and fastest bottom line and abuse and disrespect their hard working and decade-long loyal paying customers without a drop of empathy! The results are evidenced in the sad loss of life as depicted below:

(The Center for Disease Control in Atlanta announced that the rate of suicide in the United States directly attributable to the foreclosure on victims homes reached an all time high in the first half of 2009. http://glossynews.com/top-stories/business-news/200910130613/stocks-soar-on-good-news-foreclosure-related-suicide-hits-all-time-high/)

It’s not hard to find many more examples. We need to stick together an fight this. There is power in numbers. Email here before resorting to drastic measure, I can tell you 100,000 reasons why a bank is not worth the loss of a beautiful life!Email to smile(@)freeforeclosurelawyer.com

July 25, 2008: 53-year-old Carlene Balderrama of Taunton, Mass

July 24, 2008: Carlene Balderrama, mom of one

October 3, 2008: Ohio woman, 90, attempts suicide after foreclosure

October 4, 2008: Karthik Rajaram’s mass murder/suicide in Los the 53-year-old Pasadena, California

Mar 5, 2010 Lynda Clark’s South Philadelphia home found she had hanged herself

March 14, 2010: Gregory Bellows shot and killed himself shortly before deputies arrived to evict him from his Roxborough Philadelphia home

May 1 2010: 59-year old Michael Dekard and 31-year old Stacey Hensley Houston TX

Oct. 1, 2010: 55 Earle St., Garcia took her own life on Oct. 1. And, in the eyes of her attorney, her story is emblematic of the devastation the foreclosure epidemic has inflicted on so many once-proud homeowners: http://www.newstimes.com/local/article/Foreclosure-notice-leads-to-suicide-of-nice-lady-307253.php

Suicides related to foreclosures? Banks aren’t worth it! Stick around. Stick together and give them hell!

June 4, 2010

HAMP Permanent loan modifications: Where there’s a will, there’s a way

Filed under: Uncategorized — fvbadmin @ 11:44 am

This article discusses the conversion of HAMP Trial Modifications into Permanent Modifications. It shows what CAN be achieved if the goal is, in fact, to create permanent modified loans. It shows at least two companies that are achieving an 83% success rate, and reveals the bigger lenders such a JP Morgan Chase converting, for instance, believe it or not, only 1.46%! Compare the following numbers:

Ocwen holds more than 27,000 HAMP-eligible loans in its servicing portfolio, and has offered more than 23,000 trial period-plans. Of those, 19,000 trials have started with 12,000 modifications in permanent status.

HomeEq holds 16,000 HAMP-eligible loans and has extended 5,500 trial offers. The servicer has converted more than 2,200 trials into permanent status. A spokesperson for HomeEq said the numbers speak for themselves and declined to comment further.

By comparison, the big-four banks all held conversion rates in the same range. Bank of America (BAC: 15.56 -1.58%) and Wells Fargo (WFC: 28.17 -2.39%) both converted 25% of their trial modifications into permanent status. JPMorgan Chase (JPM: 38.53 -1.46%) converted 22% of its trials, and the Citigroup (C: 3.86 -2.53%) servicing arm CitiMortgage had a 21% conversion rate.

It should be noted that those banks hold hundreds of thousands of HAMP-eligible loans in the portfolios, compared to the smaller amounts for Ocwen and HomeEq.

But Ocwen, at the outset of HAMP, would not move a borrower into a trial modification until it received all of the documentation. More than 227,000 trial modifications were canceled for the entire program when the servicers found the borrower ineligible for a permanent modification or the borrower missed a payment. In January, the Treasury forced all servicers to collect documentation before the trial stage by June 1, 2010.

Treasury has recognized that our upfront documentation approach, while process-intensive, benefits homeowners and the program — and that approach is now required of all HAMP servicers,” Faris said. (As of June 1, 2010)

One Theory about WHY this is the Chase Case:

The large banks don’t want to incur the expense of REOs so they use “promises of modified loans” to keep the property in reasonably safe condition, mowed lawns, fixed leaks, secure and locked… While actually collecting anywhere from 3 to 12 monthly mortgage payments in the course of each year. There is no accountability in terms of communicating with borrowers seeking modified loans. So any paper trail evidence of why a loan modification should have been approved at a certain time but was denied is absolutely impossible to prove.

But the sheer volume of lost paperwork and documentation reported by an astoundingly large percentage of borrowers who tell of their experiences in court or in letters, complaints or online blogs, shows beyond a shadow of doubt that there is, at least, little or no effort to respect the process of achieving successful PERMANENT HAMP loan modifications for sub-prime borrowers. Endless nearly identical reports of applicants stating that they faxed and/or mailed all the required paperwork over and over only to be denied permanent loan modification with the reason cited as being missing documentation!

If the larger services such as JP Morgan Chase used the same approach as Ocwen and HomeEq, the effective revenue stream from distressed families trying to keep a roof over their families’ heads would cease!

Wouldn’t low income families be better off saving their pennies for the likely eventuality of a homeless family as opposed to sending JP Morgan Chase $1,000 or so dollars a month for a seemingly open-ended amount of time when the likelihood of not getting thrown out of their home — even after paying all the months of trial payments is only 1.46%. You wouldn’t want to play Russian Roulette with a loaded revolver at those odds, would you?

Given the larger banks resources as compared to Ocwen, one can only surmise perhaps  a different agenda, that appears to not include, financial motivation to enter a new lender/borrower long term agreement for a lower interest rate loan. And a closer look under the hood can give us some insight into why a bank such as JP Morgan Chase doesn’t have a lot to lose by not achieving long-term, low interest permanent loan modifications: Many of the JP Morgan Chase sub-prime loans were purchased from WAMU at 3-cents on the dollar. That means that Chase has, on a $300,000 loan a basic investment of $9,000! That’s 1 1,200% profit! There is virtually nothing that Chase can do but profit from such a loan, even if the home is foreclosed and sold at auction for 40% of the original loan value, which is still easy to do in most cases, such a foreclosure would net Chase before expenses an instant profit of $111,000. Having that much money for 40 years in your own account versus the risk of collecting it from a borrower who is experiencing financial hard times is a much tastier treat for sure!

The main point is that when motivation is a factor, HAMP Trials can become permanent.

If you step back from this picture for a bigger perspective, the picture becomes quite clear! A smaller servicer such as Ocwen Financial has a LOT to lose if these homes become bank owned property: REOs. They did NOT pay 3-cents on the dollar for these loans and have a lot at stake if they all default!

The lesson is clear. Banks are in the business of making money! As much as they can and as fast as they can. They are not in business to keep roofs over families! Since in the case of JP Morgan Chase, a 40-year very low interest mortgage with a borrower in financial trouble is not nearly as tasty as an instant

June 3, 2010

Good Samaritans Help Cancer Survivor Avoid Foreclosure at 11th Hour

Filed under: Foreclosure Victims Stories — fvbadmin @ 12:31 pm

A home foreclosure nightmare has become a dream come true for a father of three who had to battle what he says was an unbending finance company in addition to stage 4 kidney cancer.

Forty-year-old Angelo Kontarinis of Exeter, N.H., an adjunct professor at the New Hampshire Institute of Art, was diagnosed with kidney cancer early in 2007. Last fall, he learned that the disease had spread to his lungs and brain.

Falling behind on his mortgage payments and unable to continue working, Kontarinis and his wife, Melissa, contacted their mortgage company, Florida-based Taylor, Bean and Whitaker, in an effort to restructure the financing on their three-bedroom, $265,000 home.

“They told my wife that they wouldn’t talk about restructuring until the mortgage was three months behind,” Kontarinis said.

“So we fell three months behind. And then they refused to talk to us.”

Five months of “constant rude comments” from employees at Taylor, Bean and Whitaker ensued, Kontarinis said, and then he and his wife received an attorney’s notice last week indicating that their home would be auctioned on May 8.

“We thought we were going to be out on the street,” he said. “My wife compared it to a steaming locomotive that no one was able to stop.”

But a seemingly innocuous e-mail Kontarinis sent to Kidney-Onc, a discussion list for relatives, researchers and physicians of kidney cancer patients, led to “literally thousands” of good Samaritans who became determined to help Kontarinis avert foreclosure.

“People just kept calling and e-mailing over and over again,” Kontarinis said. “This thing took on a life of its own.”

One supporter called Taylor, Bean and Whitaker at least 21 times, Kontarinis said. And others chimed in — the Consumer Credit Counseling Service and some local politicians, including Democratic Sen. Jeanne Shaheen.

Then the unthinkable happened, Kontarinis said.

Eric Whitelow, his case manager at Taylor, Bean and Whitaker, called late Thursday, and “Within 10 minutes, he restructured our mortgage over the phone,” he said. “It was amazing. He worked with us and even lowered our interest rate.”

Kontarinis is breathing easier now, since he no longer has to worry about cramming his children — Jack, 7, Tess, 3, and Pearl, 2 — into an apartment. But he knows that others facing foreclosure may not be so lucky.

“There are other people out there who don’t have a thousand other patients supporting them, and in the end, maybe shame is a good thing,” Kontarinis said of the complaints Taylor, Bean and Whitaker received. “There might be a reason why I got cancer after all. Maybe this is it.”

Calls to Whitelow and to Taylor, Bean and Whitaker CEO Paul Allen were not returned Friday. But complaints against stonewalling mortgage companies are not uncommon, according to Roger Phillips, a New Hampshire attorney who said he has heard at least four similar accounts in the past six months.

“It’s a story I’ve heard often,” Phillips said. “I’ve had plenty of clients tell me that their mortgage companies have told them they’re unable to do something to help them unless they fall three months behind. And then people who acted in good faith learn 90 days later that the mortgage company will foreclose on their home.”

Phillips said he had not received similar complaints in connection to Taylor, Bean and Whitaker, but rather to larger firms like Wells Fargo and Citigroup.

“What intrigues me is that in today’s market, when the value of homes are declining and the equity might not be there, when there’s an opportunity for a mortgagee to do something in good faith, I don’t understand why the mortgager would want to jeopardize their investment in that property and not be willing to deal with the consumer,” Phillips said.

Kontarinis, meanwhile, just finished two weeks of intensive IL-2 therapy for metastatic renal cell carcinoma at Boston’s Beth Israel Deaconess Medical Center. In a few weeks, he’ll undergo tests to determine if his tumors have responded to the treatment. While he recognizes the larger fight at hand, Kontarinis is just happy to have a home.

“I am mentally and physically exhausted after this fight, but I have an amazing newfound belief in humanity,” he said. “One thing cancer has taught me is how good people can be — these were strangers. I believe in the power of people.”

Loan Modifications and Arizona Oceanfront Homes: Chase

Filed under: ABCs Facts that may help — fvbadmin @ 12:23 pm

Hitler would have never been able to victimize so many people without recruiting the help of armies of willing accomplices. And my theory is that 99% of those soldiers implementing Hitler’s horrific plan under his command would never have remained any part of the holocaust had they the big picture playing in HD to watch and see the final scene of what actually happened to the victims, especially after getting to know them personally…

Perpetrating crimes against innocent and good people on a large scale requires a double-blind technique. Storm trooper 1, who leads the children down the first corridor, needs to think he or she is helping the children get  out for a breath of fresh air. Storm trooper 2, sending the children into a little locked room, must be lead to believ that he is helping to keep the kids out of harms way. Storm trooper 3 who opens the gas valve, must be lead to believe that he or she is simply fumigating the place to make it safe for people of all ages. And it is by this method of limited access to information, that the innocent are victimized and those you implement the plan can sleep comfortably at night without an iota of guilt disturbing their slumber!

Enter Chase Bank. The very same system in place allows the majority Chase employees to truly believe that they are a part of a plan to help homeowners avoid foreclosure. If it were a sincere plan with a track record of success, however, it would behoove the employer to give the employees the opportunity to see the big picture and proudly enjoy the story of their success: Wouldn’t it be great for company morale to have Harvey (Not a real person just a random name) see what becomes of the foreclosed sub-prime borrowers he helps get into a trial loan modification plan. Why, Harvey would be inspired to work harder, and assure borrowers in duress that they are on the road to a likely win/win resolution to their mortgage problem. With a picture in Harvey’s mind of all the people he helped who went on to acquire a manageable, low interest loan, Harvey would be all-the-more effective in his job of leading people down the “right” corridor and into the “safe” little room! Unless the fate of the people being ‘helped’ turned out to be a scam? Unless the gas valve was not just killing bugs! If Harvey was to be made aware of his part in such a diabolical plan, Harvey would be sleeping poorly each night!

In the infrastructure of Chase Bank, it seems clear that the process and functions of the various departments:  collections, loss mitigation, foreclosure, underwriting, executive resolution all have a commonality with the plan our friend Adolph implemented to enlist the assistance he needed to complete his holocaust: Isolating the worker ants from the reality of the end product Hitler found plenty of people to carry on his tasks of: eugenics programs (including anti-miscegenation legislation, compulsory sterilization of the mentally ill and the mentally deficient, the execution of the institutionalized mentally ill as part of a euthanasia program).

The meticulous avoidance of continuity and follow-through of what happens to the foreclosure victims employees ‘help’ is reminiscent of the obscure fabrication of paper trails of children and adults who were put to death in the gas chambers by the Nazis:

Patients were transferred from their institutions to the killing centres in buses from the operated by teams of SS men wearing white coats to give an air of medical authenticity. To prevent the families and the doctors of the patients tracing them, they were often sent to transit centres in major hospitals where they were supposedly assessed before being moved again to “special treatment” (Sonderbehandlung) centres. (The expression was later widely employed as a euphemism for killing during the extermination of the Jews.) Families were sent letters explaining that owing to wartime regulations it would not be possible to visit relatives in these centres. In fact most of these patients were killed within 24 hours of arriving at the centres, and their bodies cremated. For every person killed, a death certificate was prepared, giving a false but plausible cause of death, and sent to the family along with an urn of ashes (random ashes, since the victims were cremated en masse). The preparation of thousands of falsified death certificates in fact took up most of the working day of the doctors who operated the centres.

Chase Bank’s individual employees in collections, loss mitigation, foreclosure, underwriting, executive resolution and even ‘negotiators’ are moved from departments to new ones and their roster of borrowers are removed after a certain amount of time passes. Borrowers discover that Mr. So-and-so is no longer handling your case, it is now Mrs. Whose-its… The accomplishes so many things that keeps the ultimate fate of the victims invisible from the bulk of employees leading the ‘borrowers’ down the corridors and into the little rooms… All in the sincere interest of helping people!

Ask a Chase employee if they know what percentage of people he or she helped who actually achieved a permanent loan modification, and you’ll likely get an answer like: “I don’t get to follow through on the cases…” But some are successful and some aren’t… But here is a loaded question you won’t be able to get an to:

“How many  (what percentage) of sub-prime mortgage borrowers who are put on trial modification become permanent modified loans?”

Good luck with that answer! Banks are terrified of REOs. REOs are bank-owned properties. After a foreclosure the property is OWNED by the bank, and it becomes VERY costly to the bank. Any plan that involves dangling carrots in front of distressed homeowners to buy time for the bank, will be a worthwhile investment for the bank. These plans includes things tha bank wants to achieve and avoid:

Things the bank wants to avoid:

Expenses to maintain REO property: Taxes, homeowners insurance, landscape maintenance, winterizing homes, leak repairs, liability issues, and numerous expenses that are ongoing while the home remains unsold.

Legal issues where the lender is out of compliance with government regulations in their treatment of borrowers with respect to infringement on borrowers’ rights and truth in lending laws, inequitable treatment of disadvantaged minorities and non-compliance with newer government regulation for lenders participating in current Government Foreclosure Programs.

Things the bank wants to accomplish:

The ideal scenario is to have someone else pay for the upkeep of the property pending foreclosure rather than the bank. In the case of Chase Bank’s acquisition of sub-prime loans from WAMU at a cost of only 3-cents on the dollar, this is an ingenious plan to dangle a carrot before the horse to get the horse to take you wherever you want until the horse drops! The carrot that works the best is the “Proverbial Loan M0dification Carrot”. And the most irresistible strain of this tasty piece of bait is the “trial loan modification”. For homeowners who believed they were weeks away from loading up the family car to look like Jed Clampert and Ellie-Mays Beverly Hillbilly’s family car, getting in t trial loan modification is a dream-come-true. And, it does have its benefits to the homeowner: IT can buy time. But that is the very same benefit if has, to a much greater degree, to the lender!

Sub-prime borrowers who are in ‘trial loan modifications’ will statistically mostly fail to achieve permanent loan modifications. But, the process of trial modifications can eliminate and avoid the costly ordeal of REOs for the bank, and, not only does the bank have reduced expenses, but the homeowners dillegently work to continue to send checks to the bank each month. So even if a borrower has a loan with a principal of lets say $300,000, and the monthly payment is reduced to $1,000 or so from a previous payment of $3,000 or so on a sub-prime mortgage, a bank such as Chase is in a much better financial sittuation than an REO. Especially if you consider that at 3-cents on the dollar that $300,000 loan, Chase bought from WAMU, only cost Chase Bank around $9,000. After just nine months of trial modification payments, Chase owns the property free and clear in a manner of speaking. Of course, there are numerous other expenses for Chase, but the potential for profit is astronomical!

So now back to the system of Chase employees who interface with the borrower to facilitate collection of some monthly payments: Chase employees in the various departments collections (now outsourced and having even less information to provide to answer borrowers’ questions), loss mitigation, foreclosure, underwriting, executive resolution, and the elusive and mysterious NEGOTIATORS. Employing the principles described above, where job duties are periodically shifted, and the roster of borrowers an employee is working with is periodically changed, the worker ants and carry on their tasks of leading borrowers down the ‘right’ corridors and into ’safe’ little rooms is all down with a respectable degree of sincerity and without guilt. Never allowing borrower/employee relationships to grow to a dangerous level of mutual friendship, compassion and respect, by implementing change on a regular basis, the emplyees never get to see the ultimate fate of the people they beleive they are ‘helping’! If they did see what happens to the sub-prime borrowers they put into trial loan modification programs, they just may feel a little less like Mother Theresa’s assistants and a little more like storm troopers:(

May 3, 2010

Capital One: Expertise in Entrapment of the Poor

Filed under: Uncategorized — fvbadmin @ 6:38 pm

As soon as Capital One sniffs out financial difficulties, the start sending out credit card applications. If you ignore them, they disguise them in different shape envelopes. Some are designed to look so official, so mysterious — nothing but a very official return address — one becomes fearful of not opening it…  This company has mastered the art of coercing poor people into using their card to spend more than they can afford. Then this company goes into high gear with the most mosquito-like collection system in the world.

Even if a Capital One debt is found in court to be invalid or ilegal, Capital One sells their illegal accounts receivable for pennies on the dollar to collection agency scum that harasses good — albeit poor — people illegally for years to come!

All we can hope for is justice in the afterlife. Because if you stomp on that kind of stuff in this life, it makes your shoes stink!

It’s not OK to abuse people, but it seems that if your poor enough, your not considered “people” in this world:(

Albert Einstein on those who look on and do nothing

Filed under: Uncategorized — fvbadmin @ 6:27 pm

“The world is a dangerous place, not because of those who do evil, but those who look on and do nothing…” Albert Einstein

April 12, 2010

One More Good Reason Banks Don’t Make Modifications Permanent

Filed under: Uncategorized — fvbadmin @ 5:22 pm

Chase Home Finance Has MANY Good Reasons Not To Make Your Modification Permanent

You’ll find quite a few listed on this blog. This is just one more, certainly not the only one:

Right now your mortgage is on the books with a home value that fully covers the loan. Once the trial modification is made permanent, Chase will have to update the accounting to the actual value of the home. If your mortgage is upside down, your mortgage turns from an asset to liability on your lender’s books. This lowers what reserves are available to make loans. If all home loans were corrected to the actual value of the homes Chase would be bankrupt, in fact every bank in the US would be bankrupt.

Now you know part of the reason that lenders are so reluctant to make loan modifications. Here is how the stats are breaking down on loan modifications. Right now 75% of all loan modifications that are made permanent under the Making Home Affordable Program are on prime mortgages and not on sub-prime mortgages which are the majority of Americans that are in trouble.

Chase Home Finance is participating in the HAMP Program but their statistics are not publicly reported by the Government. The stats of JP Morgan Chase are publicly reported and since the Loss Mitigation Department is the same for JP Morgan Chase and Chase Home Finance I will use their statistics to answer your question.

JP Morgan Chase as of the Feb 2010 Report has made 179,645 trial loan modifications and 19,385 permanent loan modifications. This is roughly 10.8% of all trial loan modifications made permanent. Now factor in that 75% of all permanent loan modifications where on prime loans that means that 4,846 permanent loan modifications were made for homeowners that needed help the most.

2.7% Are Helped – What About The Other 97.3% Who Need Help?

There is something you can do about it. First you need to find out if the Government owns or guarantees your loan:

Is your Mortgage owned or guaranteed by Freddie Mac

Is your Mortgage owned or guaranteed by Fannie Mae

If you have an FHA or VA loan you most likely would know that information but if you are not sure the easiest way to find out is ask your lender by calling the number on your mortgage statement.

April 5, 2010

Foreclosure Prevention: High Noon. Two Gunfighters. One Has NO Gun!

Filed under: Uncategorized — fvbadmin @ 2:27 pm

Legal battles are hard enough to fight if they are fair. But when one person goes into the ring blindfolded and with hands bound, it’s not fun to watch. This section will discuss the ideal ways to fight back if you are victimized, for any reason, by a wrongful foreclosure. What is provided is just opinion, and we are NOT lawyers, so take it as experienced laymen’s advice. In somewhat order of preference:

Best Foreclosure Avoidance/Defense Strategies

  1. Make enough money to pay your mortgage. This needs no explanation. Sorry, that’s hard to hear but it has to be on this list.
  2. Higher an experienced law firm who will invest many, many hours to find the myriad of technical issues and loopholes to provide an effective defense and prevent the loss of your family’s home. This needs no explanation, but a LOT more money that foreclosure victims can possibly have to invest! Unless you are like me and have lawyer friends and lawyers in your family who owe you big time and still love you when you’re poor:)
  3. Negotiate yourself. Invest the time needed to learn as much as you can about all your options and rights and invest the time needed to communicate with the lender to see if the lender may be willing to work with you. This is challenging in many ways: First, there is a LOT to learn. And most people who are broke are already investing a LOT of time and energy feeding their family and trying to make enough money to keep a roof over their heads. Secondly, despite all the PR that may make us feel otherwise, lenders are NOT obligated to grant loan modifications. And even Obama’s programs, when you look realistically at the bottom line, are 100% voluntary systems for “encouraging” banks to work with borrowers. But encouragement is a little tiny word compared with profit when it comes to motivational factors. Realizing this, makes the foreclosure victim more knowledgeable and thus more effective as a negotiator. Another piece of advice that helps is to remember that we are not people fighting people here. The job description of the people working in companies such as J.P. Morgan Chase who are hired to interface with people facing foreclosure is a lot like the role of reconnaissance roops in the military. It would be foolish to send in troops who knw every detail and every secret — so, in the likely event that some will get caught, very little valuable information will be leaked to the enemy. So the congenial, seemingly sincere person answering the phone for Chase, more likely than not sincerely believes he or she is there to help you. No other system would work so effectively. So those people are not your enemy. A company such as Chase is not designed to be  a social services provider. They are in the lending business. And when it comes to sub-prime mortgages, it’s more like the loan-shark business. Especially when you realize (and it’s important to realize this) that when WaMu went under, Chase managed to buy WaMus sub-prime loans for about 3 cents on the dollar. That means that if you have a $400,000 mortgage originally with WaMu and now with Chase, chase can generate a profit buy selling your house for very, very little! ($12,000 at face value — Less expenses of course) This information should serve to give you an idea of just how LITTLE bargaining POWER you hold, and how much power the bank has to do whatever they want. So treat the bank as you would you dentist or surgeon, and don’t say nasty things to them as the anesthesia is beginning to take effect, unless you want to wake up with the wrong teeth pulled out or the wrong kidney removed:) There is NO REASON to argue with them, or get angry. It’s like trying to extract information from those troops who were sent into dangerous enemy territory without a single drop of sensitive information. I.e., the people answering the phone don’t make the strategies for how to bleed foreclosure victims dry, that’s simply profit-driven corporate planning. Figure out a way, rather, of seeing if you can point out to the lender that modifying YOUR loan will be a safe way for the bank to increase their earning potential on your property. Without that simple reality in place, the lender has no reason to really GRANT your permanent modification and you will be placed in what Catholics would term Permanent Loan Modification Purgatory to suffer endless carpal tunnel syndrome sending faxes that will wind up in the round file until the lender decides that you are sufficiently fattened for the slaughter and the feast.
  4. Hire a Para-Legal Foreclosure Defense Company. And, be aware that in this case, para = parasite. Sell anything you have left, send them a big fat certified check that you should probably spend on feeding your family, and get nothing in return. If you choose this method, may I suggest you go to one of the myriad websites that are out there, search engined optimized to screw you out of your very last drop of blood. There are websites, that appear like this one, and take you name and contact info and SELL it to any pretend-law-firm willing to pay for leads. I think one of them, at the top of Google, is foreclosurelawfirms.com. Sign up and get hounded today. In fact, it is a state bar violation, at least in some states, for real law firms to acquire leads from websites that collect them from people under duress facing foreclosure. Then you’ll get email and phone calls and more harassment than you need right now. If you’re inclined to do this, maybe I can sell you some beach front property in Arizona:)
  5. Walk/Run away from the whole thing. (Understandable but not recommended) Pack up the car, and drive… Not my cup of tea but some people, understandable become, let’s say, quite disenchanted with the American Dream. Some to the extent that they spend a little extra on a bulldozer and level their home. Now if this were the case with a WaMu loan, WaMu may be better off, after all,  a nice developed land could certainly bring in more than $12,000.
  6. Unite and Help Others. Do the best you can to do right for your family and stick it out. And if you can muster a little more energy, put some information together in a website to help other nice people in the same boat.

Here’s the punchline. As they say in Brooklyn: There ain’t no such thing as a Free Foreclosure Lawyer. But if I can save you from throwing your money away on some ambulance chasing “law-firm mimicking” thief, then please accept my apologies for misleading you. This is not a bait and switch, rather a bait and rescue. Good luck my friends! And send your comments and stories.

U.S. Probes Foreclosure-LPS Data Provider

Filed under: Heinous Acts Against Good Families — fvbadmin @ 1:40 pm

(First a Flashback to early 2009) LPS’ name comes up again and again. The role LPS plays seems to be analogous to the “cleaner” used by less-than-scrupulous  who need to remove embarrassing evidence, replace it with squeaky-clean evidence that supports their special interest. (For more info or for fun, check out the 1994 movie:

Léon

Or it can be compared with the private companies that were hired as private contractors who became mercenary hit-men in Iraq. Being a  paid gun in the assault of foreclosure victims has proven to be a very lucrative business plan for anyone without an active, functioning conscience. And at the very top of the heap, along with the long line of ambulance chasing so-called law firms that ask foreclosure victims to sell their wedding rings, send them $7,000 and abscond with the money, is a grotesque mutant breed of business that can fall into the general category of “property preservation” companies. They can be more accurately described as “special Interest Preservation” companies. But what they are is quite similar to set designers, they make that look good from the outside, so no one bothers to look under the hood or behind the doors.

Early in the establishment of this website there was a family who was in negotiations with WAMU / Chase for a loan modification. Previously never even a day late with a mortgage payment and haven fallen behind, Chase assured the family that they had no intention of foreclosure before they can discuss all the other options. The couple sent all required documents to Chase by certified mail The docs were received and signed for in the Chase office in Florida and the couple was told to wait patiently while the paperwork was processed. Then one day, LPS sends a private contractor to the family’s home to drill out all the door  locks on their home while the mom was nursing her babies inside, attempting to expose her children to street traffic and possible death or injury. Back then, LPS was just a name. (The family showed us the work order with a WaMu’s authorized signature. Now it seems to be a pattern in practice. As does what back then seems strange: Paperwork mysteriously disappearing… Well, from thousands of families stories all over the Internet, this is the only way the paperwork ever gets handled. Royal customers getting the royal treatment: Straight to the round file!

It does not surprise us to see litigation arising against LPS, it’s sad that it has taken so long. But remember, the guy paying the hitman is even more guilty than the poor slob desperately willing to do anything for a buck to feed his family. Let’s not lose sight of where the work orders come from.

Lender Processing Services Unit Draws Inquiry Over the Steps That Led to Faulty Bank Paperwork

A subsidiary of a company that is a top provider of the documentation used by banks in the foreclosure process is under investigation by federal prosecutors.

The prosecutors are “reviewing the business processes” of the subsidiary of Lender Processing Services Inc., based in Jacksonville, Fla., according to the company’s annual securities filing released in February. People familiar with the matter say the probe is criminal in nature.

Michelle Kersch, an LPS spokeswoman, said the subsidiary being investigated is Docx LLC. Docx processes and sometimes produces documents needed by banks to prove they own the mortgages. LPS’s annual report said that the processes under review have been “terminated,” and that the company has expressed its willingness to cooperate. Ms. Kersch declined to comment further on the probe.

A spokesman for the U.S. attorney’s office for the middle district of Florida, which the annual report says is handling the matter, declined to comment.

The case follows on the dismissal of numerous foreclosure cases in which judges across the U.S. have found that the materials banks had submitted to support their claims were wrong. Faulty bank paperwork has been an issue in foreclosure proceedings since the housing crisis took hold a few years ago. It is often difficult to pin down who the real owner of a mortgage is, thanks to the complexity of the mortgage market.

During the housing boom, mortgages were originated by lenders, quickly sold to Wall Street firms that bundled them into debt pools and then sold to investors as securities. The loans were supposed to change hands but the documents and contracts between borrowers and lenders often weren’t altered to show changes in ownership, judges have ruled.

That has made it hard for banks, which act on behalf of mortgage-securities investors in most foreclosure cases, to prove they own the loans in some instances.

LPS has said its software is used by banks to track the majority of U.S. residential mortgages from the time they are originated until the debt is satisfied or a borrower defaults. When a borrower defaults and a bank needs to foreclose, LPS helps process paperwork the bank uses in court.

LPS was recently referenced in a bankruptcy case involving Sylvia Nuer, a Bronx, N.Y., homeowner who had filed for protection from creditors in 2008.

Diana Adams, a U.S. government lawyer who monitors bankruptcy courts, argued in a brief filed earlier this year in the Nuer case that an LPS employee signed a document that wrongly said J.P. Morgan Chase & Co. had owned Ms. Nuer’s loan.

Documents related to the loan were “patently false or misleading,” according to Ms. Adams’s court papers. J.P. Morgan Chase, which has withdrawn its request to foreclose, declined to comment.

Linda Tirelli, a lawyer for Ms. Nuer, declined to comment directly on the case.

Ms. Kersch said LPS didn’t actually create the document and that the company’s “sole connection to this case is that our technology and services were utilized by J.P. Morgan Chase and its counsel.”

While the majority of foreclosures go unchallenged, some homeowners have won the right to keep their homes by proving the bank couldn’t show, on paper, that it owned the mortgage.

Some lawyers representing homeowners have claimed that banks routinely file erroneous paperwork showing they have a right to foreclose when they don’t.

Firms that process the paperwork are either “producing so many documents per day that nobody is reviewing anything, even to make sure they have the names right, or you’ve got some massive software problem,” said O. Max Gardner, a consumer-bankruptcy attorney in Shelby N.C., who has defended clients against foreclosure actions.

The wave of foreclosures and housing crisis appears to have helped LPS. According to the annual securities filing, foreclosure-related revenue was $1.1 billion last year compared with $473 million in 2007.

LPS has acknowledged problems in its paperwork. In its annual securities filing, in which it disclosed the federal probe, the company said it had found “an error” in how Docx handled notarization of some documents. Docx also has processed documents used in courts that incorrectly claimed an entity called “Bogus Assignee” was the owner of the loan, according to documents reviewed by The Wall Street Journal.

Ms. Kersch said the “bogus” phrase was used as a placeholder. “Unfortunately, on a few occasions, the document was inadvertently recorded before the field was updated,” she said.

Wamu/Chase Foreclosure Victims’ Real Stories – Tell us yours!

Filed under: Uncategorized — fvbadmin @ 10:10 am

Robert of San Jose, CA July 1, 2009

I would first like to state Im a first time home buyer. It all started 2006 When I recived a notice of Trustee’s Sale dont really remember the out come of that noice I do know Im still ilving in the home. Well I recived a Notice of a trustee’s sale in march of 2009 I did recive letters from WAMU bank telling me that they would work with me with modification. to my surprise every letter I recived had a number that was to only leave a message or gave options that didnt concern my needs.

Kim of Bellingham, WA June 11, 2009

I acquired an adjustable rate home loan from WAMU in 2003. A couple of years later I re-fied and took out a home equity line of credit. In late 2005 I became ill. I was never late on any payments. I began receiving letters from WAMU telling me that I needed flood insurance, which at the time of purchase was not required. I had coverage through Farmers Insurance. WAMU insisted that I didn’t have coverage and began charging my equity line for coverage that they provided. They also froze my line of credit for literally years while we hashed out the flood insurance issue. I continued making payments on my home and my line of credit. All the while I was being charged interest on the sum that was charged to my credit line for flood insurance.

Many hours were wasted on this issue. I spoke with so many people in so many departments being transferred time and time again with the explanation that their left hand did not integrate with their right hand and the information had to be faxed, mailed and/or sent electronically to department A so Department B could audit the information and find out why my line of credit was frozen even after proper documentation of my flood insurance was sent by my insurance company. They were so RUDE! Like it was my fault that their records were screwed up. The never apologized or offered any show of accountibility.

After WAMU finally cleared up the flood insurance issue on their end my line of credit remained frozen. I spent several more hours being transfered from dept. to dept. No one could figure out why my credit was frozen. All my payments had been made and my credit was in good standing. After about 18 months I got a letter explaining that since I had lost my job I had violated the terms of our agreement and my line of credit would not be re-instated.

To this day I make payments but do not have access to my home equity line of credit. I have begun to be harrassed by CHASE for flood insurance. I have coverage and do not understand how the bank can freeze my credit but then charge me for insurance infractions on that line of credit. WAMU has been a huge nightmare.

Do I have an opportunity here to be added to a class action suit? I hope so. I should be compensated for all the time I’ve wasted and extra charges I’ve incured. I have documentation of phone conversations I had with WAMU. I’d also like to look into saving my house do to medical hardships. I appreciate your consideration. Sincerely, Kim A. Storm

CARMEN of Punta Gorda, FL June 20, 2009

I contacted WAMU/JP Morgan Chase approximately a year and six months ago. I informed the lender of the property located in Sunrise Fl. (second) home being on the market but not moving. I needed some type of modification we could not afford three loans. I was told by the lender their was nothing that could be done because we were not at default. Shortly after this my husband was admitted into the hospital (third optic nerve palsy) vision impaired. He was 64 years old when it happened and had no medical insurance. He also lost his job.

Finally WAMU issued a temp. work out which Debbie S of WAMU left me a message on my home phone indicating WAMU would work on a permanent solution. I cannot count the amount of calls I’ve made to the lender to find out my modified payments. The lender has since then only requested over-and – over a revised package. I finally contacted an approved Hud housing counseling to help me complete these loan modification packages. The housing counselor indicated there was a new presidential program and I would qualify. Although the housing counseling sent this package to the lender the lender still proceeded to send my loan to foreclosure. When I was served I proceeded to send proof to the court.

Dan of Dublin, CA June 12, 2009

I lost my job in July of last year, and applied for a loan modification with Washington Mutual in March 2009. I filled out all the information and sent them everything they needed. Eventually, I received phone calls from their loan mod center saying that my information was incomplete, and I needed to submit proof of insurance payment, copy of my taxes and proof of paying my property tax, or else my case would not be reviewed. When I received the call I would pick up the phone and say hello but no one was there. Eventually I called the number back and found out they were trying to contact me for the additional info they needed. They told me they sent out a leter also, notifying me of this, but I never received it. I ended up faxing in the information twice. After receiving a second call telling me that they did not receive anything, I wrote my loan number on the top of every page that I sent in, and to no avail. Luckily, I kept the confirmation from the faxes I sent them. I finally received a letter in the mail from Washington Mutual telling me my info was still incomplete and they would not review my case. Not a nice letter to receive because at the top it says they are a debt collector collecting a debt, and that you will now be reported to a credit bureau as being delinquent (not fun considering I have tried as hard as possible not to miss a payment). When I called Washington Mutual, they said they still had not received the information I had faxed them twice, and that now I would have to start all over again with a brand new application. Most likely I will try one of their loan modification centers. Hopefully they won’t lose the paper work on the fax machine.

Denise of Sarasota, FL June 12, 2009

I am a Real Estate Title Examiner when the market crashed so did my business, I knew I wouldn’t be able to keep up with my mortgage at that point so I put the house up for sale, no surprise it did not sell. Before I even got behind on my mortgage I called and was told they could not do anything for me until I was in default, which I obviously did not want to be. I became employed again my family was going to lend me money at this point I was just 2 months behind. I recieved a letter I responded and was told I had options, when I called back after I arranged to get some money I was now 3 months (Nov 1) behind now I was told it was too late and they couldn’t help me.

I have lived in this house for 8 years for the last 5 I have owned it, I did not want to lose it. I was served in December with a Lis Pendens, I took in a roommate got a second job filled out all of there paperwork, never able to reach anyone to talk to. I went to a local branch and the manager he could not get anyone to help me. I fell for a scam for a loan modification for a 1000.00 still no help. I filed for bankrupcty to stop them from selling this house. It was approved and I started paying then they wnated more money I could not pay.

On the advice of my lawyer I had the bankrupcty dismissed and tried yet again to work with the bank. I was quite pleased to reach someone right away because now the whole country was in a mess they seemed they wanted to help and they had also recieved bailout money I was told nothing would happen until the assigned counselor spoke with me,what a relief. I sent them everything they asked for numerous times no response and many calls saying someone would contact me. I waited and called nothing after 4 months and no contact.

I recieve notice of the sale of my house for May 28th, I contacted the banks attorneys who were of no real help offered a number for me to call. I finally spoke to some arrogant man who said my information was purged but told thier attorney I never sent them anything. With no options left the house wnet for auction and the bank, the only bidder paid 100.00 for it.

So now I have no home. I don’t know where I am going and I am [upset], they not only recieved bailout funds but now they also have my house that I have paid on for almost 9years. I didn’t want a principal reduction just a simple modification of the maturity date to add what I had missed to the end of the mortgage, that is all. I have no where to go, the stress of all of this has made me sick even to the point of having a breakdown. It is not right they should not be allowed to have their cake and eat it to.

Tom of West Lafayette, IN June 12, 2009

Sent in application for a loan modification on the house I own in Bloomington, IN. I have been trying to sell for a year even after to reducing the price to where I would come even on the sale. I am currently renting house in West Lafayette, IN, on temporary duty for at least four years. Wamu acknowledged receipt of application and sent letter requesting 2 most recent bank statements, 2 most recent pay stubs and copy of most recent tax return. Since no fax available, I mailed them.

Received a from Wamu and May 29 informing me that they have recieved the information and within two weeks, I should get a call finalizing the loan modification. Have not heard back so I called on Jun 11 to check the status of the loan modification before I made my June mortgage payment. I was informed that the loan modification was denied on June 8 due to lack of required documents.

I was eventually transferred to the “Customer Care” dept and speke with Leon. He said the documents were never received and that I should re-fax or semd them to an address in Glendale, CO despite me stating that I received a call two weeks ago saying that all the required information was received. I also mentioned that the material I mailed was extremely confidential and where did it go if not received. Frustrated, I hung up then decided to call back. After a lengthly process to speak with Customer Care again, I talked with Allen this time.

The documents were received but there are no notes as to why the loan modification was denied. Could not get an answer as what information was lacking. So I asked if I could fax the information and he told me I need to submit a new application because the original application and information I sent have been shredded.

I will complete a new application and resubmit with required information this time by fax though I am not confident anything will be done. In the meantime, I get called daily from Wamu requesting my mortgage payment from someone I can hardly understand while I could not get a call on my loan modification which I really need.

Kara of Minneapolis, MN June 9, 2009

My husband and I found out we were having our first child last year! We were over the moon. Due to the economy my husband had a cut in hours at his job for a couple months. When I was ready to go back to work my job wasn’t ready for me. All in all I saw a storm coming so I contacted WaMu letting them know we would be late on the next couple months payments because we were short all around. They thanked me for contacting them before anything happened and said I would be a great candidate for a loan modification. They also told me that during the modification process our credit wouldn’t be negatively effected by a late payment.

4 months later we were denied for a modification due to lack of documentation which I sent in 3 times and made sure they got. Because the mod was taking so long my husband and I decided to sell our house. We sold it in a month which was great! As we were trying to get a pre qualified for a loan on a house 80k less than what we own on our current house we realized that we had 2 late payments on our credit score from WaMu.

After hours and hours of talking with multiple different people from WaMu they basically said it was my fault and they wouldn’t change anything. So we are closing on our house at the end of July and can’t buy a new house because of the lies WaMu told us. I am so sad with how this all turned out. We tried to do our due diligence at catch the problem before it even started but WaMu just blew smoke and now are credit is ruined. I want to be apart of a class action suit. I feel like our livelihood was totally effected in the worst way because of WaMu. I feel for all of you!

Maria of Sussex, NJ June 5, 2009

I have made repeated calls since November 2008 to WAMU to inform them that I was having trouble keeping up with my payments. they told me to do a hardship package but I would have to first not pay for 2 months so I could get the package started. So I sent in my hardship package in January well a month goes by and no calls. then I get an adjuster sent from wamu to my door and was told they sent him because they tried to reach me and could not? that’s funny since I sent a hardship package with my number and my husband work number?

I called many times in January and was told that a P. Johnson was asigned to me they gave me a # to call. well it said it is a none working # and gave me another # which asks for your loan # or S.S then that # said it could not find my loan and then hangs up on me. Finally I call another # and its there dept collection number they give me Peggy Johnsons voice mail I call and left a message after about 3 days I get a message from her stating she has no idea who I am or what this has to do with? Well again I call and get DCollection and they transfer me to her again but this time no call back. then I was told my moditification is being worked on but no one knows who is working on it and it may take until April to go through

I finally get a call 04/12/09 and was asked to Fax out updated papers I did at the WAMU bank on the 13th of april. this time I made a payment in march and then in April. May comes and I try to make a payment and they can’t procces it in the bank. I also got a katie on the phone from wamu and she says fax the papers to her that they may have never got them this was may 26 2009 again. I faxed them from wamu bank.

I get a phone call on Sunday from there dept collection and was told it was being recorded. I spoke with Duwanye of course he wants a payment I told him that I would pay but I wanted a letter from wamu telling me what months I owe and how much in total and where I should send my payments and if I pay all of it will it stop any foreclosure started, I stated that I would pay and send a certified mail with request on signiture. well he said that he could not do that!

I told him that whenever anyone calls me from wamu I also am recording and he told me well I guess this conversation is done and we are no longer talking and he hang up on me. Its funny they can record me but I can’t record them ? Well now its June 5th and no one has contacted me. I am sick from all of this physically sick!

Betty of rainier, WA June 10, 2009

I have been trying to get a copy m history payment for about 6 weeks. I have had nothing but a run around every time i call i get someone different and a different story. The one thing i don’t get is the history. I have requested this 4 times now. I talked to a supervisor (Sean) and he could not help me. I requested the no to your head office to talk to some one there and he would not give it to me. He claims there was no phone # to give me.

I ammazed me how no one has phone # in this company. I done business with WAMU Morgage for oalmos 10 years and never had problems till jp morgan chase took over. I will defentely never use them again. my daughter will use a different co to finance this house into her name now that this has all happened.I have to have all this for my attorney and i have explained this to then every time.They are the most disorginised group and then they lie about it. would not tell anyone to use this service from WAMU. I may lose my home over this becouse i cannot get the paper work i need for the courts.

Carl of Bolton, CT June 8, 2009

We began our refinancing of our current mortgage in February 2009. Initially we were told there was a 90 day lock on our new rate. We began providing the initial wage, employment and bank statements in March. Since that time we have supplied some of the information again. We were told the application was with underwriting. We made numerous phone calls to automated lines which were never answered.

We sent e-mails to specific loan processors and some were ignored or we got automated “I am out of the office”. If we did get a response it was we need more information from you or the loan is with underwriting. On Thursday June 4 I got through on a direct line and left a message on an answering machine. I did get a call back stating that my application had a new loan processor and I would hear from her on Thursday or Friday. I did get an e-mail from here and she said the application was being sent back to underwriting and that it would take 2-3 more weeks and than will have to go to another department for condominium review. So in the mean time we are still waiting. I could understand if I am a new customer but they hold our current mortgage which we have reduced by making extra payments on the principal and our FICO scores are over 800

Traci of Arlington, TX June 5, 2009

I bought a house December 2005. I lost my job 3 months later and was out of work for 2 months. Also, during this time, I became ill. Obviously, I got behind on mortgage payments. However, I did not ignore the situation and pretend it wasn’t happening. I tried contacting WaMu customer service several times to work something out with them but to no avail. They wanted their money, and they wanted me to pay in full. Impossible!

Finally, I spoke with a rep who said I could apply for a loan modification. I did all the long paperwork, made copies of everything they needed and sent in the huge package to them. I felt a little relief thinking that they were going to work with me and I was going to get through this. However, I received a letter not too long after applying, stating that I had been denied the loan modification.

Again, I tried calling WaMa customer service several times to figure something out. Instead, I usually hung up the phone crying because they made me feel so bad. I after many letters warning default/pre-foreclosure/foreclosure, I decided to sell my house. I found a wonderful realtor (after being turned down by many), and the house was approved for Short Sale. The house was sold within 4 months. I received a letter saying that the loan had been satisfied, and I was no longer responsible for the debt; I no longer had a debt.

David of Salem, OR May 26, 2009

I filed Ch 7 bankruptcy two months ago, excepting my WaMu mortgage, which was to be re-affirmed when the bankruptcy is final. Last week I get a phone call from someone in a foreign country asking me to pay up the past two months mortgage payments plus late fees. As with all my other creditors, no statements were sent to me after the initial filing. After trying to explain the situation with the voice, I asked to speak to someone else. I got a “supervisor” who spoke worse English than the first voice. I hung up.

I then get the mortgage statement in the mail, two month’s plus late fees. I call the Customer Service number, am on hold 12 minutes, hang up and drive to the local WaMu/Chase branch. I explain the situation, she calls the same Customer Service number, finally gets a voice that tells her they have to record of my bankruptcy filing and that she cannot access my account other than to tell me I owe the payments plus late charges and that I have to call their bankruptcy department. they never answer.

I go to my attorney, he rolls his eyes, shakes his head and makes a copy, says he’ll take care of it. I hope he knows what he’s up against.

Daniel of Tehachapi, CA May 12, 2009

My wife came down with cancer 6 months into our home loan with WAMU. We repeatily offered to work with WAMU but we always received the brush off. THEY NEVER ATTEMPTED TO WORK WITH US. They preferred us to default on the loan, then short sale the house and after which, they come after me for financial reimbursement. This is after they receive their BAILOUT/BUYOUT. We are now living check to check with my wife still battling cancer and myself, distraught with stress, high blood pressure and depression. I want to sue Washington Mutual for this. They should not be allowed to get away with this. I will join a Class Action also. If this holds true, I will not be able to pay for my wife’s medical care. This is not fair. I short sale’d my home. This should be enough.

Omid of Irvine, CA May 22, 2009

I am in the process of loan modification. Up until April my account was debited through automatic payments. April and May we made manual check submissions due to the loan modification temporary payment schedule. We were denied credit based on our credit score and upon our credit report review there was a reported 30 day delinquency on our mortgage payment from WaMu. Through our discussions apparently they had applied the first payment to another loan number and now are in the process of clearing after our submission of the appropriate documentation.

My wife spoke with a representative that stated that they the late payment would still show up on our credit report because we are in loan modification. None of this was mentioned in our loan modification agreement. We have attempted to resolve via phone wither several customer representatives and trying to speak with managers and get different answers each time. Can never get to the appropriate person to handle this issue. The representatives are very unfriendly and extremely unhelpful and not willing to assist in reconciling. Terrible etiquette and inappropriate behavior. What can we do to get this resolved.

Orvis of Tulsa, OK May 13, 2009

WaMu is the current holder of my mortgage and has sent me letters requesting me as a customer that refinancing was available and I could save closing cost by using them. In Jan. 09 I submitted an apllication and documents for refinancing loan # 0758948079, again in Feb. 08. In April I was approved and supposed to close shortly thereafter. I have since not heard or been able to contact these people. They requested a fee of 750 which I paid and fear this has all been a scham. The refinancing was to acquire a lower interest rate and extra cash for some remodeling and new heat and air unit. I have had to access my IRA for this which I wanted to avoid and seem to have lost the fee of 750.00.

Joyce of Durham, NC May 8, 2009

I was discharged from Bankruptcy in the month of April 2009. I was informed by the Bankruptcy court to make my payment to Washington Mutual for April which I did in the amount of 1178.00. The Check was cashed and I contacted them toward the end of April and they informed me to makemy next payment in the amount of1082.02 and to send it to the Jacksonville Fl address. New homeowners insurance was paid for the year in the amount of 644.00 on the home, and we thought everything was fine, until I received a letter on 05/7/2009 dated 05/04/2009 stating they could not accept my payment.

I contacted Washington Mutual spoke with Steven, who was very customer service focused, who informed me they had not released it on their end, and I needed to call the bankruptcy deparment on Monday. In my opinion this is unacceptable. They cashed my check, then sent me a refund due to my escrow, and now they send my payment of 1082.02 back.

I have been through the mill with Washington Mutual and something needs to be done. Maybe JPMorgan needs to reconstruct their customer service department and make sure their systems talk to each other. Something needs to be done to clear this matter up immediately. I want to make payments, but what do you do when they return your payment when you are current. Please Help.

jodi of pasadena, MD May 6, 2009

WAMU will not return calls, emails or faxes! We were suppose to do a refi 4months ago & it’s still sitting in closing! I am sure they are trying 2 back out, increase rate etc. Looks like a bait & switch!! We were approved, they have everything they need- including our money. I am currently on the phone on hold – have been for over an HOUR! Nobody!

L of Memphis, TN May 8, 2009

I attempted to apply for a loan forbearance in Nov 2008. I continued to fax forms with requested documents and followed up on the status. Tell me why its May and they are foreclosing on my mortgage. I did my part why would that drag there feet when it comes to saving my mortgage. Every time I call they say re fax or we are awaiting a negotiator to look at your mortgage. My mortgage forclosed in April 2009 due to the loss mitigation dept not corresponding with me.

leo of los angeles, CA May 1, 2009

I re modified my mortgage in 2008. it took wamu from january 2008 to dec 2008 to complete the modification and me having to burden extra 38,000 of interest charges tack on to my sub prime mortgage. they told m 60 day from negation to close. I was not satisfied with the new modification due to an high monthly increase i received in monthly payments so i submit it again on 2/10/09 and as of yet they lost my file 2 times. i had re faxed 4 times every one has a different view as to what is going on and time frame.

now they quoit 14 day to receive 68 day from negotiator. why cant they seam to get there act together to properly file work and get it to the people they need to get it to. on thier 68 day they originally told me was yesterday and they still have not place me with a negotiator. shame on you wamu.

David of Cumming, GA May 11, 2009

Since May 2008 I have been trying to get a loan modification from Washington Mutual. I was told in January 2009 that it would take 20-60 days for an answer. It is now May 11, 2009 and I still cant get anyone to tell me the status of my loan. I am told that the Loan Officers that are handling these loans are overwhelmed and are no longer taking calls. I have called WaMu’s customer service department 17 times since April 13, 2009.

Paul of Arizona City, AZ May 8, 2009

We applied for the home modification thru WaMu. Our mortgage account, which was never late more than 10 days was transferred to collections. We have never received a call from WaMu about being between 5-10 days late. We started getting harassing phone calls from WaMu at night about being able to pay our mortgage. The first one was “I understand you have a hardship and have applied for the home modification program. Pet DepotWhen will you make your mortgage payment?” We got calls on our business number which was the number on our WaMu account from outside companies trying to solicit us to use them for the home modification program right after WaMu received the papers. When we call to get info on the status of our application, we first have to go thru collections. We are canceling our application because we fear this will affect our credit rating and we now are treated like deadbeats.

Debra of Harwich Port, MA April 24, 2009

My husband and I have been out of town for several months caring for an ailing relative. Today we received a letter from WAMU that asked if our home was vacant, and stated that, if we didn’t call their office within 8 days, they “may change our locks and board our windows”, etc. for the protection of our home. The payments are current on the property, the heat and all utilities are on at the house, AND there are three cars parked in the driveway, so we cannot imagine why they would think the house is vacant or why in heavens’ name they think they should be able to change locks on our doors! We called as soon as we received the letter which was forwarded to us from our home postal service. Though we spent more than an hour on the phone speaking with several departments, we still don’t have any answers or even know IF they did indeed change the locks! Is there no limit as to what this Mortgage Company can do within the bounds of its contract with us? Anyone know how to get this and the other numerous complaints into the Senate Finance Comittee handling the banking/ mortgage bailout fiasco??

Brenda of Erwin, NC April 21, 2009

We have our home financed thru Washington Mutual Bank. Bad Idea! They have always shown us being late. But when I lost my job they were quick to try to foreclose. We decided to try a modification to reduce our payments to keep our home. Because Fedex delivered the papers a day late the wrote and told us we were denied the modification. I had to hunt a place to move to and place a deposit.

A week later I was contacted and told they were going to try to use the paperwork they recieved but was not for sure if they could because of the date on the papers, someone would contact me. YEAH RIGHT! I called then two times a day for 60 days. I never received any returned calls, no letters, I was always transfered over to a collector who did not know what was going on. I have yet to speak to a live BANK person. And because of their delay I found out in March of this year they accepted the Modification, but they are now trying to foreclose because they said I am 2 months behind on payments after several attempts to contact them about the approval and lost out on the deposit because she held the other house for a month for us.

Now just because they did not return my calls, they want all the money they said we owe because of their neglect towards me. They should make it right. I never get to talk to a banker from the bank, its always a creditor. I have asked to talk to someone and they refuse to put me through. I have changed my phone number twice because they would call me on the hour everyday and it was always someone new.Even now they will not work with me, I am now in a decision mode. Do not finance with this bank.

Stress in my home. Since this has been occuring I am now on blood pressure medicine for high blood pressure and I have never taken medication for anything serious. We are drained out of our savings, because at one time I was paying 800.00 a month to catch up on what they said we were behind on, I have migraines almost everyday. Having to pay out to change phone numbers, and embarrassment form our postal man seeing the FORECLOSE pasted on the front of the letter of intent.Stress in my marriage.

Fern of Richmnd, CA April 20, 2009

I received a phone call from WAMU asking which modification program am I intrested in but in the mean time I also received paper work about a modification and I asked to be considered for the Obama modification that came out in April 2009. I was told by a WAMU representive not to return the paper work I have. Now I received a letter canceling my modification because I didn’t send the paperwork back. I also requested to not be contacted at work and as of 4/17/09 I am still receiving calls at work. WAMU also is holding any monies I send even if its two to three dollars short this is helping to rack up late fees.

A large amount of late fees that they are not telling me that the monies I send is not being applied toward my loan.

Robert of Detroit Lakes, MN April 18, 2009

We missed a payment with WAMU in 2007. We set up a date with them to electronically debit our account for two mortgage payments. They debited the account a day early, resulting in an NSF. They placed our property in forclosure. We entered a work out plan with them and worked with Debra Kuehle. We paid 600 a month for three months. In January of 2008, we were to contact Debra and set up new mortgage payments. At that time, we were assigned to Betty Winters, as Debra moved on to another office. Betty stated that we could begin a loan modification and would get back to us in a few days. When she didn’t call, we called her. She continually stated she was working on the pkg, or needed signatures. She sent us paperwork to fax back to her on two occasions. Both sets were lost. Betty does not return our calls.

It is now March of 2009. We haven’t made a mortgage payment to WAMU and they don’t return our calls. On March 30th, we received a Fed Ex pkg from Betty with a letter stating we needed to complete the list of items and fed ex them back to her (third pkg of the same stuff she already has). The letter gave us 10 days and Betty gave us 3 according to her pre-paid return fed-ex. We sent the pkg information and paid to send it ourselves.

Got a letter yesterday from Chase (4/17) denying our workout, because it was late and missing items (items not included in the letter or on her list). Our home is back in forclosure! Give me a break! They don’t return our calls for two years and we are late? Thank God that Genworth Financial (our PMI holder) has contacted us to assist with our workout efforts. We have sent them the same documents and the person has kept in touch via emails. Hopefully they can help us.

What has resulted is a credit rating that indicates we have been behind and in forclosure for two years. We are in fear of losing our home that we have made every effort to keep. We are stressed out and and worry that WAMU will throw another curve ball at us. How can a company ignore its clients? We don’t get it.

Jennifer of Fife Lake, MI April 18, 2009

In December 2004 I refinanced my home. I ended up with Washington Mutual (the names Long Beach Mortgage and Duetsch Bank were also in my loan papers whatever the relationships there are). Things went along fine for a few months, I had my payment set to auto pay and it was great. In the middle of 2005, my auto pay did not get taken from my account. I called WaMu and was told they had no idea what happened. I made the payment on the phone to avoid a late fee.

The next month, the same thing happened and I called again. I was told I had been cancelled from autopay because my previous month payment had failed and I had unpaid failed payment fees. I argued and refused to pay the fees, went ahead and made my regular payment via phone. I continued calling and arguing and they did finally waive the fees and set my autopay back up. The next month went fine. The month after that, I was on vacation for the week my autopay was to go out to WaMu. I returned home to find it had NOT. I was by then late on my payment.

This was September 2005. I started sending a check each month for my payments, refusing to pay the late fee. Each month I would send the check on the first in order to get it there well before due date, however WaMu would not credit my payments until after the due date. Late fees began to pile up, which I argued and refused to pay. I was being threatened with foreclosure if I did not pay these amounts. WaMu began refusing to accept my payments, stating they were under no obligation to accept a partial payment. In December of 2006, my property tax bill came out. I had ALWAYS paid my own taxes, there was no escrow agreement or payments for WaMu to do so. My bill comes in December and I would pay it in January every year with income tax refunds (taxes are due by mid February).

All of a sudden, WaMu went and PAID property taxes on my home in December, leaving me with a negative escrow balance. They began charging late fees, penalties and increased my house payment. I agreed to pay a higher house payment to cover the negative escrow but nothing else. I refused to pay late fees, penalties or continuing escrow for future tax years. They still refused to accept payment unless I paid the entire amount they claimed were due for late fees and penalties and for the escrow balance plus all the missed payments which were due to their refusal to accept the payments.

They foreclosed on my home and in March 2007 I ended filing a Chapter 13 to keep from losing my home of 20 years. The trustees office had to threaten WaMu with legal action to get from them information on my monthly payment amount and balances on the mortgage and the arrears. Three days after my Chapter 13 was filed and WaMu was notified, they auctioned my house, verified by the county sheriff’s department. My attorney said not to worry, the court would have that sale set aside. (He was a useless liability as an attorney- a whole seperate story).

Well, my home burned down last fall and we rebuilt. I used part of the contents money to pay off my Chapter 13, which was almost all WaMu (even my good accounts had to be filed and it screwed them up as well). I am waiting now to see how long it takes for WaMu to pull something with me again- I just made my first payment to them this month outside the protection of the court.

The consequences have been steep from all of this. The stress of going through all of it was terrible. The financial impact has been tremendous, with a Chapter 13 to work off on my credit now. Now the worry of what will happen with WaMu outside the protection of the courts is a daily nagging concern. I mailed my payment with Priority Mail delivery confirmation to prove delivery date. I also mailed them a letter the same day which has not been accepted. I cannot access my account online any more and I cannot get anyone to help me when I try and call WaMu.

Adrienne of Kearneysville, WV April 16, 2009

My husband and I have a mortgage through WAMU. I see now that unfortunatly we are not the only ones in the mess we are in. In Oct 07, my husband lost his job. We put out heads together and decided to try and keep our home. We have four children and stability is very important to us for their sakes. So I work overtime, and while it isn’t as much as what we were making with his income we were trudging along. Reciently we ran out of unemployment and it is getting tougher to make the payments.

We sent in our statement of hardship along with every requested document not once but twice. Apperently the address on the envelope that they sent us was incorrect so it was sent out again. We have been told on three different phone calls, three different dates of when they recieved our information and that it would take 60 days from the time the recieved it till a decision would be reached. This was told to us after telling us that they would not put us through to management, that there was no program that would help us, and management would tell us the same thing.

Apparently we are going to have to find a lawyer and show them how hard we will fight. We are thankfully only a month behind and have been able to stay that way. We need, I need help. I cannot keep up the hours I have been working trying to keep our house. I have been sick several times in the last month partially due to exaustion. Someone needs to step up and PLEASE make WAMU accountable for what they are doing to hard working home owners.

Evelyn of Sussex, NJ April 7, 2009

I am not going to exhaust any more minutes of yours or my life saying the same thing that the last several people have stated. WAMU is not helping, they say they want to and maybe they want to but they put homeowners wanting help into limbo with endless faxes and mail with short time lines and request the same information. I have fax receipts, certified mail receipts of sending the same information (Pay Subs, Hardship Letter, Statement of payments ect) and they will say they received it only to get another letter stating they need it again…… What good is the Presidents Plan when these companies still continue to do this? It seems they keep this up just to prove they put effort into this. PLEASE investigate and put an end to the run around and endless calls to people who cannot help and make them assign agents to take responsibility for these modifications so the economy can get better!

I have the same story as everyone else with the exception if I keep exhausting the energy that I have into this, I will lose my job, and what’s left of my life….

Ibrahim of Beaverton, OR April 4, 2009

I have a mortgage and an equity line of credit (ELOC) with WAMU along with a checking account since 2001. Both my mortgage and ELOC had been on auto pay. In 2008 I withdrew some more money from ELOC. Because of this change, I needed to set up another autopay. So far so good. At the local branch, I filled out a paperwork and assumed it would be done. A month later, I noticed money was not withdrawn from checking. So, I went to the local office. The same people who filled out paperwork said somehow it could not be done and I need to do it on their web site! I followed their instructions and assumed it is done again. WRONG! The next month the same problem.

I followed up with the local branch again. Aparently they have no clue on what is going on, they filled out another paperwork. In the meantime, I am getting charged with late fees and I keep paying the payments manually. So, finally the next month, auto pay worked. Couple months later, I get hit with another late payment notice and couple other threatening letters about cancellation of my account and reporting to credit companies.

Visit to the local branch: they said when J.P. Morgan bailed out WAMU, all auto pays were suspended, and they apparently sent out notices, probably in junk-mail looking envelopes. So, anybody who do not open junk mails like me would have missed that. Went to the local branch again and again to bring my account to current and avoid a credit issue. Each time, they promised to follow up and no progress was made until I went back and ask again and again. To make things even more complicated, each time a different representative is assigned to the task, so there is no contiunity. All in all, WAMU experience has been, at best, awful.

Wasted time, stress.

Brad of Bradenton, FL April 1, 2009

I just found out that my mortgage co. foreclosed on my property, and I found out due to a money hungry lawyer looking at clerk of courts documents. I was never notified by wamu. When I called they said they had try to reach me on my 4 (four) contact phone numbers. Not 1 (one) of them was mine. Now they say I owe them 4,000 and my payment I have sent will be returned, because they will no longer take any payment unless it is in full , and i must pay a reinstatement fee to their lawyers over and beyond. When I asked how they came up with the number 4,000 They said I had not made a payment since Nov. 08, wrong!!

I then said I have a statement from Jan..I was passed to 3 different people who said they had my info. and would help. The help was to try and pay the full amt. that I don’t owe and I needed to cantact their lawyers to get the amt. I owe them to be squared away with them. If I can’t pay in full I was told our new pres. has new plans to help, (If I qualify) NOT.

My neighbor has not paid his mortgage since Aug. 08 still no foreclosure, why he owes more than property, me they can make a killing on my home, I have too much equity, free money to wamu. Side note I have called their law firm 6 times all different hours, all voice mails and no return calls. This from a firm that says they are serious about fl. foreclosures, yea there’re serious about selling peoples homes.

I have high blood press. if I die over this because of stress I leave a loving wife and a wonderful 8 year old son. It just really disgust me that someone could lose their home over 1,000 and never be notified,SAD. The kicker to the whole thing is now I have to pay a lawyer to fix this crap and pay more than I owe. What a great business.

Mark of Running Springs, CA March 30, 2009

my wife has been laid off for a year and i had my hours cut. we have been working on a loan modification with wamu since nov 08 with no help from them. we are now 4 months behind and are still getting denied and the run around. we have no money for food and have been eating oatmeal. does anyone know where we can get some assistance to move out into an appartment in another state. I had perfect credit and now its ruined. this is so sad but i cant fight anymore. I just want to leave the house and move on. why drag this devistation on any longer.

dont have any choice but to walk away from my home with no money for a place to live or even eat. I obviously cant afford an attorney.

Sally of Mount Morris, MI March 27, 2009

I was layed off 08-08-2008. With the loss of over half of my pay I just keep going behind in my bill. I called wamu/chase starting in jan and i’m still fighting with them for help.thay ask me to send information 4 times now, sometimes the samething.Thay tell me everytime thats all thay need,and then want more.I’m givin 10 days to get everything to them each time or thay will drop /close my case and i’ll have to start over. thay take forever and I think thay do this in hopes that people will get tired and give up.

well i’m not asking for help for no good reson,I need help and need it now.I have never been late in 11 years or defaulted on a payment and this is how thay help me out. now i know why there is so many foreclosure, wouldn’t you think helping me out a little would be better then me giving them the house back and them losing a lot of money?? I’v also been told if i havent missed a payment thay can’t help,that i just don’t understand. why not help befor its to late. I have read other people storyes and it seem that there are alot of me’s out there that wamu/chase don’t want to help.

Right now i dont have any damage,but i’m rally upset and emotionally i’m getting really tired of dealing with all of it. I did’nt ask to be layed off, I really loved my job and wish i was still working there.I hate to ask for help, and this is why!!!!!

Regina T Lacroce of Carmel, CA March 24, 2009

I began by trying to work with the local mortgage department in Carmel CA when my exhusband divorced me and took my cash and equity. I just needed a little loan modification until I could get back on my feet. I dealt with Carolyn D in the local office. She strung me along until I asked for the new JP Morgan Chase program that was to help home owners modify their mortgage. I faxed documents to WAMU Dec 9 2008 for a loan modification. I re-faxed the same info, per Shelly’s request at WAMU on March 14th, and on March 14th in the evening I refaxed updated docs per Greg’s request.

I have asked for Doreen M to call me about my status, she is the reviewer. I am trying to avoid default by being on the offense verses defense. I have no other debt but my home loan and equity loan. I have excellent credit. All I want is to have a dialog with the reviewer, if they can’t help me they should just tell me so I can make other arrangements. I am being forced to go into default when this could have been avoided.

I am being forced to go into foreclosure, to lose my good credit rating, and I am suffering emotional stress since I am not being given the time and respect that I need to work out my problem with the bank. I am a pawn in their game, they just want to string me a long for as long as they can. They never inteded to help me. Once I go into default then I will be worth their time, but for now they are cheating the law by their bad behavior. I am being responsible and trying to work it out with the bank but they are truly unwilling to meet me unless I first go into default.

Angela of Ypsilanti, MI March 21, 2009

I had a loan modification right through my mortgage company last Sept, Washington Mutual (WAMU). I hadn’t missed or been late with payments, but I was looking at falling behind because I was spending thousands in medical care for a newly diagnosed incurable chronic illness. I thought the modification was the answer to my prayers.

I paid my payments every month, and received a letter at the end of January saying I was several payments behind. Shortly after my modification WAMU was bought by CHASE. I called WAMU, who is still handling the loan, and figured it was a simple error. They hadn’t credited one payment to my account. It is now March, I have not missed or been 30 days with a payment since I’ve owned the home for 11.5 years, but apparently my house is now going to foreclosure, because they are still not crediting my payments.

I have continued to make the payments, have called WAMU repeatedly, & no one will straighten this out. I have the documentation for the modification, monthly statements, payments deducted from my bank account, yet my house is going to be taken? I can’t afford an attorney to battle this, so I sent copies of all my documentation to 3 local news stations & ABC World News praying someone will pick up this story. I have received one back with a couple of phone numbers, and have yet to hear from the other 3.

I am too sick, too tired, and too broke to fight. If one of these news stations don’t pick this up, I have no idea what to do, other than continue my payments, and attend the foreclosure hearing, if I even know about it. Present all of my documentation to the judge and hope for the best. I have filed a complaint with the BBB, but I am sure they have a lot of complaints, & are probably not answering them because they have a D rating. I happen to be in a mortgage nightmare through no fault of my own, and can’t seem to get out of it. Stress is no good for my health condition, and I am nearing the point of walking away to save myself rather than my home

I am spending the little energy I have trying to save my home. This is detrimental to my health. I have spent money making copies of all documentation as well as postage, that I can’t afford to be spending. This is making a serious negative impact on my credit.

Carolyn of Poway, CA March 21, 2009

WA MU has foreclosed on our property 2 times when we were in negoations with their loss medigation department. I have been working with them for 12 months to get a modification agreement on 2 residences, something that should have taken 30 to 60 days at the most. One was completed finally in Oct. 2008, the other one they kept coming back with denial and asking again for update financial information. I have provided this to them 3 times along with a hardship letter, of which I really don’t think anyone reads or cares about.

I was laid off work in 2006, my husband has had 4 strokes and is on diability and unable to work. I finally started working in July 2007 full time and then in Nov. 2007, had to go part time as I work in a business that is related to the real estate market. In Jan. 2008 we started delivering newspapers to make extra and did that for about 6 months until I was hired back full time.

In Sept. 2008, they forclosed on the house we live in when we were in negotiations with their loss medigation department. The foreclosure was recinded in Oct. 2008 and then we continued with the loss medigation department. Thank goodness we had hired an attorney to work with us, as WA MU is ruthless to work with on your own. We were offered a modification in Feb. 2009 for this property, with a very high (downpayment) whatever that means in thier mind. We were offered this at 3pm PST and had to give them an answer by 5pm EST. Well we all know that is not possible considering the time difference. We notified them that we would not take the modification and were informed as well as my attorney that we could reapply in 30 days for another modification. This was also when the great Obama stimulas plan had just come out and we wanted to see what difference that would have on the situation. Well it didn’t have any!

So I called WA MU on March 19, 2009 to ask for a new modification package to get this rolling again, and was politely told that the property was sold back to the lender on March 2, 2009 and there was nothing we could do! Once again, with in the WA MU structure, the right hand does not know what the left hand is doing. My husband and I are not of the group that bought over our heads, this property was inherited and do to circumstances beyond our control, we have ended up where we are. We are both in our 60’s, have worked hard all our lives to be homeowners, and should not be facing this type of financial disaster that we have in front of us. This last sale was done in 5 days, no mailing, no publishing and no posting! Go figure how this lender gets away with this type of action. How can they treat their customers this way? If we all ran our businesses like they run theirs, we would not have any customers.

Hector of Hialeah, FL March 20, 2009

Washington Mutual keeps calling my mother about a mortgage in my brother’s name, they want to speak to him, they want to know who will pay the mortgage. He has been dead since July 25, 2005. He did not own a home and lived in an apartment. I can only assume that they are looking for some other HENRY. My mother only speaks Spanish and I keep telling her to have them call me but she gets nervous because someone is calling ALL THE TIME about her dead son! Can you help us?

I have tried to call the number that registers on the caller ID, but I cannot ever get to a human being, because I don’t have whatever account number they are calling about, and when I tried entering his social security number it doesn’t work because he does not have an account with them. She thinks that the address that the man keeps saying is 6190 West…. but she cannot tell us the rest (she is in tears by the time they get to the rest).

My mother has cried every single time they call. Then when she stops, she calls me and cries some more. I am getting really upset with Washington Mutal and want this to stop right this minute. What do I need to do, get an act of congress to stop this? Or get an attorney and file charges for harrassment.

Peter of Hollister, CA March 20, 2009

I purchased a home for 400.000. The proprty was listed at 569k prior to my purchasing the home. WaMu is collecting taxes based the higher amount. I have tried to get them to make the change.They refuse saying that is the amount that the county has placed on the property. I have a letter from the county showing that amount of the taxes is 5020 per year. I sent the letter to WaMU. Still no change. What can i do. I have thought about just paying the p&i and paying the taxes and ins on my own.

The amount of the monthly payment is 41% of my net income

Pamela of Mchenry, IL March 20, 2009

We have WaMu (Chase) for a mortgage company I have my payments up to date. So we thought. About 14,000 later they are still telling me I’m behind. All the money I sent was placed in a holding account that made us get late fees. I went without a statement almost half of the year last year but I sent them the regular payment. My husband got a letter saying he was 3,000 behind, so he called and talked to them to find out why the payment more than doubled. We needed to catch up or the house would be foreclosed.

They let me make partial payments to get it caught up. At the beginning of this year they suddenly would not do the partial payments and sent me a check back and said I was behind even more. I sent them a hardship letter with all the required information (they asked for on their web page) they needed over a month a go. Over the weekend they sent a payment statement saying that we are a month behind again.

Every time I call I get a different person thats rude with different stories. We talked with a HUD counselor, and he was a big help. I did everything he said to do to save our home. I don’t know what to do. I feel they are making it look like we are behind so we don’t qualify for the mortgage help, and they ruined our credit to find a new loan company. There are six of us living in this house and I used all my money to fix the mortgage so we could stay here. I have nothing to even get an apartment. We couldn’t afford it any way because my husband was recently laid off.

We are currently looking to refinance with a different company, but because of the credit issues, and WaMu pulling stunts like they did, I fear it will be almost impossible to get a decent loan

Paul of Clearlake, CA March 16, 2009

we fell behind on a payment and we asked for help we where told to send bank statement income and hardship letter we did 8-26-08 we got calls every night we told them we sent in all paperwork they inforemed us that a jennffer b was taking care of it we went on this for 4 mo we get a letter in the mail saying she will contacted us in 45 day we got the money together to caught up on are payment and still need the help we get a letter saying a payment was going up starting apirl 1 09

we called agian they are still working on it we get another letter saying we are diend because the paperwork is not current and up to date and that they changed companys and that we don’t make enough income to Qiulfly for the modifcation loan please help us we don’t want to lose are home we have two kids a 14 year old with sma type 2 getting ready for back surgery and a 2 year old with only 2 heart value and is getting ready for a heart surgery please find it in your heart to help us out not only are we stress on are kids we have to deal with wamu that don’t want to help

Norine of Waianae, HI February 24, 2009

I don’t want to lose my house. I got a forclosure notice in the mail just a few days ago. To my surprise my husband I have to pay back a 14,000 + attorney fees? Why cuz I lost my low paying full time job! We were only on 1 income. My husband did the part of the paperwork like they suggested, so we mailed in their paperwork…guess what they LOST IT. so now we didn’t know what was going on until now? We sent in the papers in December. Now WaMu says we will contact you within in 30-40 days.  thats too late, we would lose our house by then.

Oh, well I guess we’d have to keep calling WaMu everyday and hound on them to take action. I am not going to lose my house, not in Hawaii. I got a new job, just temp, but it’s part time. By now we are trying to see how we can come up with 14,000 in a few months….unreal! We are making calls and contact anybody else we know that can help us reduce the amount, modify the mortage, cuz the amount kept going up and up and up and soon, it was getting out of hand each month. We scrimped and tried to save, but living in Hawaii is expensive and at times it was hard. I’m just scared of what will happen with our mortage? I guess we’ll prabably be homeless and become another stastistic..all because of WaMu. They spent on those commercials.

I am so worried and haven’t told people in my family on what’s going on. Im ashamed to tell them. no one in my family has lost their home..ever! So, we get penailized just because I lost my job in September, and we knew we’d be late on the payments. But, we thought it was taken care of when we called WaMu. We had confidence that WaMu took care of things, but I guess we were wrong now they are sticking us with a forclosure.

JP Morgan has a attorney in Hawaii, so now they are not kept in the loop of things and they knew nothing about what WaMu was doing. So,I called the attorney’s office and gave them some news and they are now aware that we are trying to make progress and sense of this whole mess. Is it our fault we live in Hawaii that we don’t have a local office here. I tell you the next company we deal with will have a Hawaii office to help us deal with this and that we can meet people eye to eye. makes me so mad.

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Thomas D. Avazian of Miami, FL February 18, 2009

Amount of mortgage loan was changed/adjusted upwards by approximately 100.000 per month in January 2009. I have the set amount of approximately 1,500 programmed into my bank’s computer and sent the payment as usual in mid-January before the due date. They put this money in a suspense account, did not apply the payment, never advised me and reported me 30 days late to the 3 credit bureau’s in February. I fullfilled all money due at the new higher payment amount plus all late fees in February yet they claim they will not retract the report of late payment to the credit bureau.

My credit score declined by over 80 points and it will take up to a year to get this off my record and I am in the market for a new home, this is putting me in very difficult situation, all for a measly 100.00, I have many obligations but have never been late nor defaulted on any loan and I find their action wholly unjustified in the current market and I would like them to retract their action with the credit bureau.

Paul D Steinberg of Babylon, NY February 7, 2009

Mortgage for home with Washington Mutual. Have been trying for over two months to remedy problems concerning payment. Mortgages payhments have been made from two accounts: Business account with Chase (WAMU’s Parent Company) and one other personal account. WAMU claims they did not receive certain payments. At WAMUS request faxes were sent to WAMU for them to investigate.Additional fax (same as original) were sent by the branch manager at Chase to WAMU requesting answers. Included in each fax was documentary proof from my bank accounts that in fact the money for the mortgage was sent AND each bank provided documentation that the funds were received by WAMU.

In spite of WAMU claiming they have opened investigations via their moneyh tracking division, no answer has been forthcoming except they are working on it. I have reqested several times thaWEAMU fax a letter to me indicating the account was current. This was needed as we are renewing auto leases and in today’s times they auto supplier (Saab and Lincoln)insist upon such a statement).

Credit affected as auto lease firms have not recieved statment from WAM as requested. Saab the supplier of my wife’s vehicle is requesting the car be returned. Both require a car for business. The situation has taken hours trying to get response from WAMU, severe stress on both myself and my wife requiring medical attention and medication.

Lonelyss of Northridge, CA February 6, 2009

I have been working wiht this ban for 2 months to reduce my interest rate. Stop my negative ameritization. Today the incerased my interest rate to 6.875 3950.00 The vaule in my house has dropped. I tried to sell got a qulaitfied buyer for 629,000.00 but had a 16,000.00 pre-paryment penalty and they would not accept my offer of 11,000.00 of the pre-payment. I have always been on time never late with my payments. I was told I make too much money to refinance or reduce my rate.

I can not instantly change my payments form 2690.00 to 3950.00 per month. I am planning to walk away from my home. I simply can not do this any more.

Amanda of Boise, ID February 3, 2009

I have had a mortgage with WaMu for fifteen years. My mother became terminally ill with brain cancer and I dropped out of college to care for her in her last months. I also was not working at this time. I became 3 months behind on my mortgage payments. I called WaMu to make a 2,100 dollar payment and get completely caught up with my mortgage. They refused to accept it. They stated that 2 days prior to my call, they had put my house in foreclosure and I needed to pay over 5,100 to keep it. That included the 2,100 I was behind and attorney’s fees for an additional 3,000. I was never notified of the foreclosure or anything. The only reason I had heard of this was because I called to make a payment.

I cannot afford to make a 5,000 payment to WaMu. I had scraped the originial 2,000 together from student loans. I have found a new job and re-enrolled for my last year of college, but I’m only making 7.15/hr. I’m a single parent with 3 children, working and trying to finish my degree. Is there ANY way I can just make my house payments? I’ll lose my house if I can’t. Is it right for them to charge me excessive attorney fees when the lawyers really haven’t done anything that I know of? I haven’t been served, no paperwork has been sent to me. Nothing. No notice of possible foreclosure, I hadn’t received anything from an attorney or from WaMu/Chase. I cannot afford to lose my home.

Nicole M Beck of Milwaukie, OR January 31, 2009

I am a mortgage loan officer & due to a sporatic year with all the changes had multiple months with no commission & fell behind on my mortgage w/ Wamu, this mortgage was a Long Beach Mtg opened 8/2006 @ a Predetory lending rate of 9.20%, I sent in all of the required info to request a modification in Oct of 2008, @ 90 days behind on my payments.

Received a packet in the mail randomly (no calls, nobody from Wamu reached out to discuss the terms) January 8th containing my approved modification docs lowering my rate to 6.55, ONLY IF I SEND IN A REQUIRED CASHIERS CHECK BY JANUARY 16TH IN THE AMOUNT OF 2500 TO COVER (And I quote) This amount includes charges for the modification fee and necesary advances including but not limited to recording fees, attorney fees and costs, returned check fees and late charge fees, if any. Additional sums may become due as a result of the timing of this letter and Agreement. Nothing in this letter precludes our collections of additional advances. AND A pmt of the new mortgage amount of 1,598.75 before Feb 1st. SO, they want over 4,000 from me to modify my mortgage to terms that are still not affordable & are setting me up to fail once again.

This Agreement was sent to me DIRECTLY from Wamu, I did NOT use an intermediary party to request the loan modification. Also, escrows were not added, despite the fact that I am currently 2 yrs behind on property taxes as indicated in the FULL financials sent in when the mod was requested. I also was being asked for my 1st payment to be Feb 1st 2009, this date was never discussed with me nor agreed upon & agreeing to a pmt due on that date was IMPOSSIBLE, as I do not have commissions (income) coming in until the end of February.

Thus this agreement was not only IMPOSSIBE, If I had 2500, I would have PAID MY MORTGAGE. But also is setting me up for yet another failure both with the lack of escrows included AND the timing of the 1st payment due on the agreement. A VM was left for the negotiator on 1/14, (2 days prior to the deadline to send in the signed paperwork) explaining in detail the above. NO RETURN CALL EVER RECEIVED. Today is now 1/30, Monday I will be another 30 days behind, now at 5 months, sent in my request in early October 2008, & am being asked for an exuberant amount of modification fees from MY lender?

My understanding was that if I went DIRECTLY to my lender / servicer they were not able to charge these fees for loan modifications. This is why I went to them dorect rather than going through one of the attornies/ companies offering the service. I do not have this to PAY to have this completed, again, if I did I would have paid my mortgage payment.

I am now 5 months late on my mortgage, fees continue to accrue & collection calls were NON stop (until my home phone was shut off) My family does not have for food, due to lack of commissions & an unemployed husband, being required to pay 2500 + a 1st pmt at the new terms of 1598.75 all within 2 weeks to get my mortgage that was a predatory loan to begin with lowered to an affordble rate /pmt should not cost me 4K to do.

Again, if I had 4,000 just lying around OR was able to borrow this as the rep on the phone told me to. I would not be in this predicament to begin with as I would have PAID MY MORTGAGE. I Have all the documentation to support this claim, as I was not able to sign the modification paperwork & send it due to not having this Wamu required from me to secure this modification

Harriette B. Ware of Carson, CA January 31, 2009

This month, 3 payments were taken out. Her comment Why are you just inquiring now, you have been with us for 10 years and never inquired before. Well, I was charged 99 in fees because the third payment was not in the account after paying two payments and frankly, I do not remember 3 payments being taken out of my account ever. It was not until I looked at statements again and was able to see a cycle showing 3 payments required. Any case, this woman did not have the right to respond to me in that manner.

Probably, nothing will happen with this complaint, but there needs to be some training for workers on customer service. The young gentleman at the desk was very helpful and sensitive, but the woman in the mortgage dept., she had to be one who answers phone inquiries was wrong. From the location above, the mortgage dept. was contacted.

Diana of Wesley Chapel, FL January 29, 2009

WAMU is requiring us to increase our flood insurance to match our home owners insurance coverage on a heloc loan on a home where they also hold the first mortgage. The home is and has been continually insured for more than the loan balance. They also force placed flood insurance, apparently mixing up our file with another customer with the same name. They eventually cancelled but have not refunded the premium which came directly from the heloc account. We have discussed this matter with many representatives of Washington . They say they will straighten this out but they just send another letter restating their position, stating it is their policy, a policy which does not appear in any documents we signed when we took out the loan. Our loan is current.

The insurance increase premium is about 100. My husband suffers from hypertension and is visibly shaken when he has to talk to the customer service personnel who are unable to help us. I fear for his health.

Joan of Piscataway, NJ January 28, 2009

I went through a divorce in 2000. I kept the marital home. It had a 146,000 mortgage on it, with my ex as the primary borower, and me as the co-signer.. I dont’ work and still don’t. He signed the title to the home over to me. That is in my name alone. The mortgage was bought by Washington Mutual and his name and mine were both on the mortgage for quite awhile after the divorce. And, the mortgage loan number was the same as the one assigned to us when we first got this loan from another institution.

Suddenly one day I notice that I have a new loan number and that his name is not on the statements anymore.. Just mine. I never did a quit claim or refinanced the mortgage. I called them after noticing this and spoke to a woman. She said this was done awhile ago and she had no idea when or why I was assigned a new loan number! I gave up.. Since then, they sold my mortgage to Wells Fargo. I don’t talk to my ex husband and now I’m wondering how he managed to get his name off this mortgage! I kept the loan which is at 6 3/4% since I did not want to be totally reponsible for repaying if I were to run out of money. I could have refinanced at a lower rate if I had only been notified of this! I am still trying to get WAMU to give me the hows and whys of what took place! I am so angry that I was not even notified! And why the new loan number? What’s up with that??

I still have a 6 3/4% interest rate and I don’t even know if I will be able to refinance since I have no job and no alimony coming in. I’m 62 and live off a small pension and now SS which is only a bit over 700 a mo.

Patricia of Detroit, Michigan, MI January 28, 2009

In March of 2008, Ms. McKissick contacted me by phone and asked if a loan modification would help. At the time, I had an adjustible rate mortgage with a payment of 1114.20 a month. It is important to note, the rate had not adjusted. She stated, while the loan is being modified, you do not have to worry about making payments, I accepted. A few weeks later, the Loan Modification papers arrived. I was instructed to sign and send a money order in the amount of 95.00. When the papers were returned, they showed a payment of 707.09 as of May 1, 2008. Apparently, the time it took to modify the loan, WAMU took upon themselves to report my payments as being late.

I have lived in my home for 23 years. I have mortgage it several times. I have never been late or missed a payment since I have owned a home. I am sick and tired of loan agencies being allowed to take pen and ink to paper and ruin the lives of families. The incorrect information which appears on my credit report is preventing me from getting rid of this ill-fated loan. The agency that initially set this loan up,the State of Michigan have shut them down. I am now sueing the company and according to my attorney, whoever purchased the loan, purchased everything that comes with it. In my opinion, WAMU should be taken to task for the hardships they have brought upon families. If anyone knows of a class action lawsuit, please forward the information tto me.

I applied for a VA Loan and I was ask to have Ms. McKissick to write a statement concerning her comments about the mortgage not needing to be paid during the modification process. I contacted WAMU to address the issue, however, Ms. McKissick is no longer employed there and they have no clue of where she is. I am a 65 year-old widow. I am not able to go through these stressful situations. I have documents to prove all allegations.

Shawna Crayton Renando of Monroe, WA January 26, 2009

I recently sold my home and I cant believe all the fees added to my closing and payoff balance. I was sad to sell my home, but extremely excited to get out from under Washington Mutual Home Loans. I have been going back in forth for years about outrageous fees [they] charge customers. When I went online to see who else I wasnt shocked to see hundreds of people have had the same problems. [They] state that I havent paid my mortgage since October. I have check numbers and days [they] cashed my checks in November and December. [They] state my property taxes werent paid, so put that on my closing. When paid those out of escrow in October [they] tacked on hundreds of dollars of late fees. When I pay my mortgage late, I always add on my late fee. So how is that possible?

When I have have called WAMU mortgage I dont get the same person twice. There are no contact people who you can talk to. Chances are when you call back, there is nobody by that name. I paid my late fees and my back payments in March of 2008 in the amount around 5,000.00 to bring my loan current. It only took [them] a month to start holding my checks again. Every time I made a payment [they] held it up until a week after it being officially late (the 15th). Then slammed me with a late fee. Which then I added that fee to my next payment. .

As far as the Escrow, I would have a positive amount if [they] actually did what [they] were suppose to do when I refinanced my loan. That was to have my property taxes taken out of my payment. Of coarse that didnt happen. I would like an explanation on all of these charges: Recoverable Balance of 580.00, Other Outstanding fees of 10.65, Payoff statement fee of 30.00, Reconveyance Fee of 45.00, late charges of 319.22, Interest to 1/23/09 of 4,095.54, Escrow/Impound Overdraft fee of 1,817.77. And why are you charging an interest of the payoff of 216.96?

Are all these fees [their] way of ripping off the customer. I want refunds on the payments [they] said I never made. Refunds on all these Misc fees [they] are asking for.

Michelle L. of Portland, OR January 25, 2009

Washington Mutual hold the mortgage to my home my husband and I recently fell into some hardtimes due to economic conditions he lost his job and also had medical prblems are income was impacted significantly. I contacted WAMU to inform them that I could not afford to make the 2mos that I was behind in my mortgage they offered me a modification in which they stated that they could put my past due payments on the back end of my loan.

I paid 1800 in processing fees for the modification only to find out just recently that they never modified my loan, I continued to make payments as I could and communicated with WAMU reps who had no idea what they are doing. I recently asked for another modification because the rep assured me that it would possibly save my home I submitted paperwork in 11/08 its now Jan 2009 and they keep telling me the same old thing their still processing my paperwork in the mean time we have received a forclosure notice and are planning to vacate these people won’t give you a straight answer they just want you to continue sending them with the intentions of taking your home. Wamu is scamming decent hard working people and there is no one to hold them accountable!

Kirstin of Port Orchard, WA January 22, 2009

Somehow, WAMU cancelled an auto-pay that has been in existence monthly, since 1991. I did not catch the problem until several months later when they posted FORECLOSURE notices on each door of our 4-plex. There was never a phone call, never a certified letter of notice, nothing except a letter amongst all their solicitations for their credit card–which I never open. (I have REPEATEDLY asked to be remove from their junk mail list–one must enter the bank and sign off on it.) Is that LEGAL? I’m handicapped–I seldom get out of my car.

At any rate, once I discovered the payment problem, I immediately covered the original oversight. However, WAMU returned the check because the late fees were not paid–THEY CALCULATED THE WRONG LATE FEES–but failed to notify me of the corrected amount. I could go on and on–they eventually notified me of the FORECLOSURE SALE DATE–inspite of the fact that I was then current. WAMU is spread out all over the country, each location serving a different function. No one knows what another department is doing since the employees really cannot contact the managers needed to track down problems.

WAMU thus far insists I pay all the attorney fees, foreclosure fees, recording fees and all that they did to begin the foreclosure process. I was compliant from the very beginning. There was ALWAYS several thousand dollars in the account from which the mortgage SHOULD HAVE BEEN DEDUCTED. WAMU has never been able to give me the reason the payment stopped–other than the computer occassionally kicks out a loan payment. In this instance the foreclosure process was started on a property that had already been paid off 80%.

Karen of Kennesaw, GA January 15, 2009

I sent two month’s mortgage payment to WaMu. Instead of putting towards the two months it was intended for, they put in on other aspects of the loan. As a result, I keep getting calls concerning being late on payment. Although I have been assured corrections to my account is being made, I continue to get calls and certified letter.

Extreme emotional damage!

Kathleen of Oakdale, CA January 9, 2009

i purchased a lot with 2 houses, one of which i found out is illegal. i feel it’s appraisal error that wamu chose to loan money on. the septic also shouldn’t have passed escrow. county is requesting one house be converted back to a garage and septic fixed.

meanwhile i only have one house left on a huge loan. both wamu and i were cheated. i want wamu to lower the principal to a rate i might have paid for one house since that’s all i have. they denied my application for modification and didn’t really say why. like i said we are both victims in a way but i don’t have deep pockets and am not able to pay for what i did not get.

Kurt of Land O Lakes, FL January 6, 2009

WAMU has refused to aknowledge my flood insurance, which has been adequate for over 2 years, and remains adequate even with their new higher coverage equirements. I have faxed the dec. page to them twice and my agent has faxed it to them twice. today, I received my statement, 2 weeks prior to the autodraft and WAMU is going to charge me 350.62/month for forced placed insurance. 3506 for the year: TEN times what I paid AAA for my current flood insurance.

The WAMU loan is an equity line. The main mortgage is also with WAMU and there is no mention of any problem with flood insurance on the first mortgage statement, only withe the WAMU equity line. Both loans are listed on the policy declarations page. I believe WAMU attempted to stick this flood insurance on the LOC becauuse it is a variable rate and would probably just blend in, since the payment varies each month. Ironically the payment is only 160 per month, which is why I noticed the 350 add on right away. Anyone with a higher monthy payment may not notice the extra charge, or may just assume the rate went up.

Tammy of Green, OH January 6, 2009

I sent in modification papers towards the end of September 2008. I called several times in October and they had received the paperwork October 1st. I called back in November and our file had been assigned to a negotiator the first part of November. I had my husband call today Jan. 5, 2009 and they told him the file was just assigned to a negotiator Dec 18, 2008!

I called them back and talked to Kimberly and explained the situation and because there wasn’t any notes in their system, which I know there were because everytime I spoke with someone they said they were putting notes in the system and I could hear them typing. I told her again that our file was assigned to a negotiator and how would I know that they were called a negotiator if I hadn’t been told that our file was assigned to a negotiator. She continued to repeat that there wasn’t any notes and our file had been assigned in December! Finally I told her I hadn’t made Novembers payment and Decembers payment and I’m not making Janurary or Feburary payments until I hear back from them about the modification.

In my case, I don’t care what the outcome is because I will just file bankruptcy and in 2 – 3 years buy another house when the housing market is good again. I’m not thrilled about having a 1700 house payment for a 800 / month house. I work hard every day as does my husband and we deserve to own our home but it’s not going to be like the way that WaMu wants it. I don’t want to pack my family and my belongings up and move and start over that’s the last thing that anybody wants to do so I am giving WaMu 2 more weeks to let me know their answer before I do pack up.

So I got nowhere with WaMu and she said that I should hear from them by Monday the 12th and I guess I will have to wait and see what they have to say. You would think they would want to work with homeowners by lowering their payments – they still get their money and the homeowners have money to pay their debts and maybe spend a little to boost this economy. I guess WaMu / Chase wants to own all of their houses and then go out of business like the rest of the banks that have failed because they won’t have any cash flow when the right number of homeowners walk away from their homes!

There is so much stress because of this mortgage crisis. We have 4 kids and all of our other debt it’s just crazy! It keeps my husband I on edge every day all day long and it’s hard to enjoy life or your home when you don’t know what to expect every time the phone rings or with every knock on the door. WaMu – have a heart and do your part to keep hard working americans in their homes that they deserve!!

Sandra of Cambridge, MA December 30, 2008

Washington Mutual bought my mortgage from my original lender five years ago. For the past 5 years, I have been mailing my mortgage payment to WAMU around the 9th of the month. Although the official due date is on the first of the month, because of the pay schedule of my employer, I can’t mail the check until a week into the month. Well, I could send it earlier, but it may bounce if WAMU received it too early and cashed it immediately.

For five years this has worked fine. But in the past three months, I ha